What Jobs are available for Freelance Trainer in Malaysia?

Showing 5 Freelance Trainer jobs in Malaysia

Trainer II

Kuala Lumpur, Kuala Lumpur Concentrix

Posted 13 days ago

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Job Description

Job Title:
Trainer II
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
**Essential Functions/Core Responsibilities**
+ Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
+ Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
+ Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
+ Accountable for achieving individual training performance metrics
+ Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
+ Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
+ Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
+ May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
+ Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
+ Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
+ Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
+ Self-starter, sense of urgency, and works well under pressure
+ Strong attention to detail
+ Sense of professionalism and ability to develop good relationships
**Career Framework Role**
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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MARVEL Trainer SCIM

Concentrix

Posted 13 days ago

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Job Description

Job Title:
MARVEL Trainer SCIM
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
**Essential Functions/Core Responsibilities**
+ Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
+ Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
+ Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
+ Accountable for achieving individual training performance metrics
+ Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
+ Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
+ Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
+ May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
+ Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
+ Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
+ Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
**Candidate Profile**
+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
+ Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
+ Self-starter, sense of urgency, and works well under pressure
+ Strong attention to detail
+ Sense of professionalism and ability to develop good relationships
**Career Framework Role**
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Cybersecurity Technical Trainer

BlackBerry Corporation

Posted 21 days ago

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Job Description

**Worker Sub-Type:** Regular
*** Job Description: ***
**OVERVIEW**
BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE.
**RESPONSIBILITIES**
The Cybersecurity Technical Trainer will:
* Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications.
* Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals.
* Participate in the 'Train the Trainer' program at the facility to upskill themselves and fellow trainers.
* Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques.
* Measure the effectiveness of training delivery and adjust as required.
* Be accountable for the quality of the live training experience.
* Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program.
* Provide feedback on training assessments and mentor individuals through the certification process at the CCOE.
* Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery.
* Participate and lend your expertise to the CCOE Community of Practice program.
**ESSENTIAL SKILLS AND QUALIFICATIONS**
* 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BA or 4 years of experience with a MS/MA
* Expert and have working experience in at least 1 cybersecurity domain
* Experience interacting with external audiences from professional, higher education and government backgrounds
* Demonstrated understanding of adult learning principles and instructional design methodologies/techniques
* Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders.
* A lifelong learner that is driven to always improve their craft.
* Willingness to embrace change and process improvements to streamline work processes.
* Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail.
* Ability to multi-task and problem solve within a fast paced, high-tech work environment.
* Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset
* Preferably to have experience in technical training
#LI-NR1
**Scheduled Weekly Hours:** 40
BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn't choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.
©2022 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
EEO Minorities/Females/P rotected Veteran/Disabled
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Trainer, CitiService Client Experience

Pulau Pinang, Pulau Pinang Citigroup

Posted 21 days ago

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Job Description

We're currently looking for a high caliber professional to join our team as **Trainer, CitiService Client Experience** (Internal Job Title: Customer Svc Intmd Analyst - **C11** ) based in Penang, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
This is an intermediate-level position responsible for enhancing client's adaptability of Digital platforms. The overall objective of this role is to address external customer's training requirements and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi's suite of products in a timely and professional manner.
**Responsibilities:**
+ Responsible for delivering training to clients on usage of Citi's in-house digital platform - CitiDirect.
+ Ensure new customers are installed and trained on all our suite of products.
+ Cooperate with internal and external cross-functional partners to deliver superior client experience.
+ Ensure training requests are executed timely and dealt within the given deadline.
+ Ensure adherence of process standards and execution in lines with set with KPIs.
**Requirements:**
+ Minimum Bachelor's Degree, preferably in Finance / Business or related
+ 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade
+ Previous training experience preferred
+ Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Trainer 2, Operations Training

SanDisk

Posted 13 days ago

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Job Description

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Conduct classroom training for New Hire operators
+ Plan, develop, and deliver technical training sessions to Direct Labor employees
+ Develop criteria to evaluate the effectiveness of training activities
+ Develop training materials
+ Document training events
+ Compile and publish training metrics
+ Identify potential quality problems, compliance gaps, and possible process efficiency improvements to production management
+ Provide feedback and corrective action from the daily defect review
+ Train and certify Direct Labor on general training and production process
+ Participate in SGA / Team Excellence activities
+ Conduct MSA to operators
**Qualifications**
REQUIRED:
+ Diploma in business administration, commerce, managementor equivalent
+ Minimum 3 years of working experience in manufacturing environment
PREFERRED:
+ Candidates must be flexible to work a 12 hour AWS Shift and overtime, as required by the team
+ Result oriented with strong sense of urgency and commitment
+ Excellent clarity when handling small parts
+ Proficient in reading, writing, and speaking English
SKILLS:
+ Basic computer skills, including Windows and Microsoft excel
+ Self-starter and quick learner
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email
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