95 Freelance Crm jobs in Malaysia

CRM Manager

Kuala Lumpur, Kuala Lumpur Transcosmos (Malaysia) Sdn Bhd

Posted 10 days ago

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Job Description

This job is about being a CRM Manager at TRANSCOSMOS in Kuala Lumpur. You’ll make sure customer data is accurate and help teams use CRM tools effectively. You might like this job because it involves collaborating across teams and improving customer experiences!

RM 8K - RM 10K

As a CRM Manager at TRANSCOSMOS (MALAYSIA) SDN. BHD.', you will be responsible for implementing and Maintaining customer relationship management (CRM) tool (Zendesk, Salesforce etc.) to Manage the data accuracy, database management and system configuration. This is a full-time role based in Kuala Lumpur

What you'll be doing

  • Project management of the CRM system implementation to ensure the requirements and timeline are met.
  • Receive the Change request from other team and implement the change in the system.
  • Managing the CRM system and database, ensuring data accuracy and integrity, accessible to relevant teams which may include data entry, data cleansing, database management and system configuration
  • Monitoring key performance indicators (KPIs) related to customer relationship management and generating reports to track progress and identify areas for improvement which may include metrics such as customer satisfaction, customer retention, and sales conversion rates.
  • Collaborating with marketing, sales and customer service teams to align CRM initiatives with overall business objectives
  • Monitoring and reporting on CRM performance metrics, and continuously optimizing campaigns and strategies
  • Staying up-to-date with industry trends and best practices in CRM to drive innovation
  • Providing training and support to the team on CRM tools and processes
Job Requirements

Key Requirements:

  • Technical expertise in CRM systems
  • Hands-on experience with tools like Zendesk , Salesforce , or similar platforms.
  • Ability to configure, manage, and implement CRM solutions.
  • Skilled in database management , data accuracy , and data cleansing .
  • Proven track record of managing CRM system implementation projects.
  • Ability to meet requirements and timelines, handle change requests, and coordinate with multiple teams.
  • Analytical skills
  • Experience tracking and reporting CRM performance metrics (e.g., customer satisfaction, retention, conversion rates).
  • Ability to identify trends and recommend improvements.
  • Cross-functional collaboration
  • Comfortable working closely with marketing, sales, and customer service teams.
  • Strong communication and stakeholder management skills.
  • Training & support
  • Capable of delivering training sessions and ongoing support for CRM tools and processes.

What we're looking for:

  • Background :
  • Minimum 3–5 years in CRM management, preferably in customer-focused industries (e.g., e-commerce, BPO, tech services).
  • Prior experience in project management and CRM system implementation .
  • Strong knowledge of Zendesk and/or Salesforce .
  • Excellent data analysis and report generation skills.
  • Good understanding of customer experience metrics .
  • Strong organisational skills with attention to detail.
  • Qualifications :
  • Degree in Business, IT, Marketing, or related field (preferred).
  • CRM certifications (Salesforce Admin, Zendesk Admin, etc.) would be an advantage.
  • Other attributes :
  • Proactive problem-solver.
  • Keeps up-to-date with CRM best practices and industry trends.
  • Strong interpersonal and communication skills.
Skills

Customer Relationship Management (CRM) Software

Information Management

Information Technology

Company Benefits Medical Coverage

Monthly Entitlement for Panel Clinic

Monthly Team Engagement

Team Engagement

Equipments Ready

Onsite IT and equipments ready

Major Festive Celeration

Bonding time

Coffee Machine Available

Coffee machine and vending machine available

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system.

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CRM Manager

Kuala Lumpur, Kuala Lumpur Love

Posted 11 days ago

Job Viewed

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Job Description

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

We’re seeking a strategic, results-driven CRM Manager to lead our CRM strategy. Reporting to the Director of Marketing, you’ll play a key role in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

You’ll bring our loyalty and referral programs to life by leveraging customer insights to create exciting perks, irresistible rewards, and memorable experiences that keep our community coming back for more.

You should have / be:

  • Customer-obsessed, with a passion for creating impactful, brand-building experiences
  • Experience managing a loyalty or membership programme in retail or e-commerce
  • Hands-on experience with CRM tools and marketing automation programs
  • Analytical to interpret data, generate insights, and optimise performance
  • Experience managing vendors and evaluating marketing tech tools
  • A strong collaborator and effective communicator
  • Past experience in managing a team

Main Responsibilities

CRM & Loyalty Strategy

  • Develop the strategy and lead execution of the CRM and Loyalty strategy across channels (e.g. lifecycle email, Whatsapp)
  • Stay updated on martech trends to continuously improve CRM strategy, tools, and execution.
  • Analyse customer data and campaign performance to uncover insights, improve targeting, and optimise communications.
  • Manage CRM vendor partnerships and lead platform evaluations (e.g. CDP and CEP) that powers advanced segmentation & automation.

Customer Insights

  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value.
  • Strengthen customer insight capabilities through tools like surveys and focus groups to better inform customer strategies across the company.

Team Leadership

  • Own overall CRM KPIs, including new customer acquisition, retention, and engagement.
  • Lead and coach the CRM team, managing performance, goal setting, and capability development.
  • Manage the CRM team’s budget planning, ensuring resource allocation aligns with strategic priorities.

Qualifications & Experience

  • Bachelor’s degree in Marketing, Business or a related field.
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce.
  • With proven experience leading a team
  • Candidates with SQL capabilities will have an added advantage

1. Flexible Work Arrangement

  • Work from anywhere!
  • Remote work according to HQ operating hours

2. Staff Wellness

  • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

  • Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
  • Dedicated leadership training for those of managerial responsibilities
  • Friday pm off for learning

4. #TeamLB perks

  • Generous staff discount off LB products
  • Corporate partnerships with a variety of companies
  • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
  • Internal Referral programme
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Executive, CRM

Kuala Lumpur, Kuala Lumpur Ikano Bank AB

Posted 11 days ago

Job Viewed

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Job Description

MyTOWN Shopping Centre is a super-regional shopping centre located on the fringes of the Central Business District of Kuala Lumpur. It offers a one-stop destination for shopping, dining, and entertainment with over 400 stores. Anchored by IKEA, the centre aims to deliver a vibrant customer experience with a diverse mix of retailers.

Job Description

Purpose of the Job

We are seeking an enthusiastic, proactive individual to support and execute marketing duties. The candidate should be a team player with a pleasant personality, capable of establishing good relationships with internal and external parties, working independently, and resourceful in achieving marketing objectives efficiently.

Responsibilities

  1. Plan, execute, and coordinate marketing, promotion, and thematic events to enhance shopper loyalty and boost retail sales.
  2. Create and schedule engaging content, photos, and relevant information for the mall’s website and CRM channels (WhatsApp, Push Notifications, EDM, SMS, etc.) to foster member engagement.
  3. Manage and ensure timely, accurate information exchange between the mall and shoppers’ profiles, reinforcing the mall’s brand and reward program.
  4. Maintain relationships with service providers, tenants, vendors, and publishers to facilitate collaboration on marketing activities and joint promotions.
  5. Assist in administrative and corporate record-keeping for the department.
  6. Support procurement activities related to campaigns, events, and capital expenditure items.
Qualifications
  • Diploma in Retail, CRM, Loyalty, Marketing, Digital Marketing, Public Relations, Communications, or related fields.
  • 1-3 years of relevant experience in CRM, Apps, Reward programs.
  • Relevant courses or professional certifications are an advantage.
  • Good team player with the ability to work effectively across departments.
  • Positive attitude, highly motivated, responsible, and able to work independently.
  • Fluent in English, both written and spoken; additional languages are a plus.
  • Proficient in Microsoft Office applications.
Additional Information

Motivation (Top 5 points):

  • Passionate about trying new things.
  • Results-oriented.
  • Creative and open-minded.
  • Capable of working under pressure and meeting deadlines.
  • Desire for continuous growth and improvement.

Knowledge (Top 10 points):

  • Ability to work in a challenging, fast-paced environment with minimal supervision.
  • Proactive, organized, and a good communicator.
  • Creative and analytical thinking skills.

Capabilities (Top 10 points):

  • Passion & Commitment: Enthusiastic, result-driven, value-focused, adaptable, and resourceful within short timelines.
  • Integrity: Honest, accountable, receptive to feedback, and trustworthy.
  • Leadership by Example: Demonstrates company values, handles challenges well, and takes responsibility.
  • Common Sense & Simplicity: Clear communicator, eager to learn, and aligned with organizational goals.
  • Daring to be Different: Innovative, willing to challenge norms, and proactive in contributing ideas.
  • Teamwork & Togetherness: Collaborative, inclusive, supportive, and values diversity.
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CRM Manager

Kuala Lumpur, Kuala Lumpur Love, Bonito

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we're on the cusp of something great, where we're working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There's a lot more work to be done with all of our exciting plans. So we're looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

We're seeking a strategic, results-driven CRM Manager to lead our CRM strategy. Reporting to the Director of Marketing, you'll play a key role in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

You'll bring our loyalty and referral programs to life by leveraging customer insights to create exciting perks, irresistible rewards, and memorable experiences that keep our community coming back for more.

You should have / be:

  • Customer-obsessed, with a passion for creating impactful, brand-building experiences
  • Experience managing a loyalty or membership programme in retail or e-commerce
  • Hands-on experience with CRM tools and marketing automation programs
  • Analytical to interpret data, generate insights, and optimise performance
  • Experience managing vendors and evaluating marketing tech tools
  • A strong collaborator and effective communicator
  • Past experience in managing a team


Main Responsibilities

CRM & Loyalty Strategy

  • Develop the strategy and lead execution of the CRM and Loyalty strategy across channels (e.g. lifecycle email, Whatsapp)
  • Stay updated on martech trends to continuously improve CRM strategy, tools, and execution
  • Analyse customer data and campaign performance to uncover insights, improve targeting, and optimise communications.
  • Manage CRM vendor partnerships and lead platform evaluations (e.g. CDP and CEP) that powers advanced segmentation & automation

Customer Insights

  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value
  • Strengthen customer insight capabilities through tools like surveys and focus groups to better inform customer strategies across the company

Team Leadership

  • Own overall CRM KPIs, including new customer acquisition, retention, and engagement
  • Lead and coach the CRM team, managing performance, goal setting, and capability development
  • Manage the CRM team's budget planning, ensuring resource allocation aligns with strategic priorities


Requirements

Qualifications & Experience

  • Bachelor's degree in Marketing, Business or a related field
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce
  • With proven experience leading a team
  • Candidates with SQL capabilities will have an added advantage


Benefits

  • Flexible Work Arrangement
  • Work from anywhere!
  • Remote work according to HQ operating hours
  • Staff Wellness
  • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)
  • Learning and Career Development
  • Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
  • Dedicated leadership training for those of managerial responsibilities
  • Friday pm off for learning
  • #TeamLB perks
  • Generous staff discount off LB products
  • Corporate partnerships with a variety of companies
  • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
  • Internal Referral programme
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

CRM Manager

Kuala Lumpur, Kuala Lumpur LoveBonito Singapore Pte Ltd

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

We’re seeking a strategic, results-driven CRM Manager to lead our CRM strategy. Reporting to the Director of Marketing, you’ll play a key role in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

You’ll bring our loyalty and referral programs to life by leveraging customer insights to create exciting perks, irresistible rewards, and memorable experiences that keep our community coming back for more.

You should have / be:

  • Customer-obsessed, with a passion for creating impactful, brand-building experiences
  • Experience managing a loyalty or membership programme in retail or e-commerce
  • Hands-on experience with CRM tools and marketing automation programs
  • Analytical to interpret data, generate insights, and optimise performance
  • Experience managing vendors and evaluating marketing tech tools
  • A strong collaborator and effective communicator
  • Past experience in managing a team

Main Responsibilities

CRM & Loyalty Strategy

  • Develop the strategy and lead execution of the CRM and Loyalty strategy across channels (e.g. lifecycle email, Whatsapp)
  • Stay updated on martech trends to continuously improve CRM strategy, tools, and execution.
  • Analyse customer data and campaign performance to uncover insights, improve targeting, and optimise communications.
  • Manage CRM vendor partnerships and lead platform evaluations (e.g. CDP and CEP) that powers advanced segmentation & automation.

Customer Insights

  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value.
  • Strengthen customer insight capabilities through tools like surveys and focus groups to better inform customer strategies across the company.

Team Leadership

  • Own overall CRM KPIs, including new customer acquisition, retention, and engagement.
  • Lead and coach the CRM team, managing performance, goal setting, and capability development.
  • Manage the CRM team’s budget planning, ensuring resource allocation aligns with strategic priorities.

Qualifications & Experience

  • Bachelor’s degree in Marketing, Business or a related field.
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce.
  • With proven experience leading a team
  • Candidates with SQL capabilities will have an added advantage

1. Flexible Work Arrangement

  • Work from anywhere!
  • Remote work according to HQ operating hours

2. Staff Wellness

  • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

  • Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
  • Dedicated leadership training for those of managerial responsibilities
  • Friday pm off for learning

4. #TeamLB perks

  • Generous staff discount off LB products
  • Corporate partnerships with a variety of companies
  • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
  • Internal Referral programme
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

CRM Developer

Kuala Lumpur, Kuala Lumpur Unison Consulting

Posted 11 days ago

Job Viewed

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Job Description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Unison Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR5,000.00/yr - MYR13,000.00/yr

  • Dynamics 365 Customization: Customize and configure Dynamics 365 to meet specific business requirements. This includes creating and modifying entities, attributes, forms, views, and business processes
  • Bitbucket Version Control: Collaborate with development teams and use Bitbucket for version control, ensuring that code changes are tracked, reviewed, and deployed efficiently
  • C# Web API: Develop and integrate C# Web APIs to extend and enhance the functionality of Dynamics 365
  • Earlybound and Latebound: Implement both earlybound and latebound techniques as needed for customizations and integrations within Dynamics 365
  • Plugins/Workflow: Design, develop, and maintain plugins and workflows to automate and streamline business processes in Dynamics 365
  • XRM Toolbox: Utilize XRM Toolbox plugins and tools to enhance the development and customization of Dynamics 365
  • DevOps Knowledge (Jenkins): Implement DevOps practices and automation, including using Jenkins, to support continuous integration and continuous deployment (CI/CD) of Dynamics 365 solutions
  • Unit Testing: Develop and execute unit tests for Dynamics 365 customizations, including the use of tools like Mock CRM Context and Http Context
  • Customizing CRM: Create and manage solutions, including entity and attribute creation, as well as solution packaging, deployment, and versioning
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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CRM Manager

Kuala Lumpur, Kuala Lumpur PRISM+

Posted 11 days ago

Job Viewed

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Job Description

We are seeking a superstar Regional CRM Manager who will be driving the growth of PRISM+ Malaysia & Australia by enhancing and optimizing customer relationship management funnels. Being a high-growth electronics company, we are looking for a passionate self-starter to manage PRISM+ Malaysia & Australia marketing needs.

This experienced and entrepreneurial individual will help us oversee and lead the entire CRM strategy. This driven person will also need to generate data-driven commercial insights and execute numerous tests with constant optimization. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to the Country Director of Malaysia & Australia.

Responsibilities of a Regional CRM Manager include:
  • Build CRM fundamentals like customer acquisition pop-ups, customer acquisition flow, customer nurture flow, abandoned checkout SMS, back-in-stock flow, etc.
  • Source and implement web push notification strategy including opt-in customization, weekly campaign setup, triggered campaigns like cart and browse abandonment, and welcome drip campaign.
  • Increase customer touchpoints for our PRISM+ care, aircon servicing, and air purifier filters subscription service via email.
  • New product communications across all available channels.
  • Marketplace broadcast strategy for different customer segments (Shopee/Lazada).
  • Multiple A/B test initiatives such as email design, email subject titles, product blocks, new customer acquisition giveaways, text vs graphic email, etc.
  • UGC/Review initiatives like product review SMS and SMS reminders, referral program, etc.
Minimum Requirements:
  • MUST be proficient in Klaviyo email tool (>2 years of experience).
  • Proficient in other CRM tools (>1 year of experience).
  • Proficient in Lazada/Shopee marketplace broadcast tool (>1 year of experience).
  • Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
  • At least 3-4 years’ experience in digital marketing – preferably in a performance marketing agency or e-commerce company.
  • Successfully scaled and led result-driven marketing campaigns with clear management reporting metrics to measure success.
  • Thrives in dynamic, uncertain, and fast-moving environments; a hustler.
  • A strong passion to thoroughly understand performance advertisement growth metrics.
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CRM Developer

Kuala Lumpur, Kuala Lumpur Unison Consulting

Posted today

Job Viewed

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Job Description

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Unison Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

MYR5,000.00/yr - MYR13,000.00/yr Dynamics 365 Customization: Customize and configure Dynamics 365 to meet specific business requirements. This includes creating and modifying entities, attributes, forms, views, and business processes Bitbucket Version Control: Collaborate with development teams and use Bitbucket for version control, ensuring that code changes are tracked, reviewed, and deployed efficiently C# Web API: Develop and integrate C# Web APIs to extend and enhance the functionality of Dynamics 365 Earlybound and Latebound: Implement both earlybound and latebound techniques as needed for customizations and integrations within Dynamics 365 Plugins/Workflow: Design, develop, and maintain plugins and workflows to automate and streamline business processes in Dynamics 365 XRM Toolbox: Utilize XRM Toolbox plugins and tools to enhance the development and customization of Dynamics 365 DevOps Knowledge (Jenkins): Implement DevOps practices and automation, including using Jenkins, to support continuous integration and continuous deployment (CI/CD) of Dynamics 365 solutions Unit Testing: Develop and execute unit tests for Dynamics 365 customizations, including the use of tools like Mock CRM Context and Http Context Customizing CRM: Create and manage solutions, including entity and attribute creation, as well as solution packaging, deployment, and versioning Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Unison Consulting by 2x Get notified about new Customer Relationship Management Developer jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

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Executive, CRM

Kuala Lumpur, Kuala Lumpur Ikano Bank AB

Posted today

Job Viewed

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Job Description

MyTOWN Shopping Centre is a super-regional shopping centre located on the fringes of the Central Business District of Kuala Lumpur. It offers a one-stop destination for shopping, dining, and entertainment with over 400 stores. Anchored by IKEA, the centre aims to deliver a vibrant customer experience with a diverse mix of retailers. Job Description

Purpose of the Job We are seeking an enthusiastic, proactive individual to support and execute marketing duties. The candidate should be a team player with a pleasant personality, capable of establishing good relationships with internal and external parties, working independently, and resourceful in achieving marketing objectives efficiently. Responsibilities Plan, execute, and coordinate marketing, promotion, and thematic events to enhance shopper loyalty and boost retail sales. Create and schedule engaging content, photos, and relevant information for the mall’s website and CRM channels (WhatsApp, Push Notifications, EDM, SMS, etc.) to foster member engagement. Manage and ensure timely, accurate information exchange between the mall and shoppers’ profiles, reinforcing the mall’s brand and reward program. Maintain relationships with service providers, tenants, vendors, and publishers to facilitate collaboration on marketing activities and joint promotions. Assist in administrative and corporate record-keeping for the department. Support procurement activities related to campaigns, events, and capital expenditure items. Qualifications

Diploma in Retail, CRM, Loyalty, Marketing, Digital Marketing, Public Relations, Communications, or related fields. 1-3 years of relevant experience in CRM, Apps, Reward programs. Relevant courses or professional certifications are an advantage. Good team player with the ability to work effectively across departments. Positive attitude, highly motivated, responsible, and able to work independently. Fluent in English, both written and spoken; additional languages are a plus. Proficient in Microsoft Office applications. Additional Information

Motivation

(Top 5 points): Passionate about trying new things. Results-oriented. Creative and open-minded. Capable of working under pressure and meeting deadlines. Desire for continuous growth and improvement. Knowledge

(Top 10 points): Ability to work in a challenging, fast-paced environment with minimal supervision. Proactive, organized, and a good communicator. Creative and analytical thinking skills. Capabilities

(Top 10 points): Passion & Commitment:

Enthusiastic, result-driven, value-focused, adaptable, and resourceful within short timelines. Integrity:

Honest, accountable, receptive to feedback, and trustworthy. Leadership by Example:

Demonstrates company values, handles challenges well, and takes responsibility. Common Sense & Simplicity:

Clear communicator, eager to learn, and aligned with organizational goals. Daring to be Different:

Innovative, willing to challenge norms, and proactive in contributing ideas. Teamwork & Togetherness:

Collaborative, inclusive, supportive, and values diversity.

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Business & CRM Analyst

Kuala Lumpur, Kuala Lumpur Siemens Mobility

Posted 4 days ago

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Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?

Then come in and join Malaysia team as Business & CRM Analyst , you will be responsible for leveraging data and analytics to drive customer relationship management strategies. You will play a pivotal role in optimizing CRM systems, integrating data insights, and recommending strategies to enhance customer engagement and retention. Additionally, this position requires a deep understanding of the platforms, strong analytical skills and the ability to translate the data into actionable business recommendations for business growth strategies relevant to the Malaysia Market.

Your tasks and responsibilities:

SHARE Business Administration:

User Application Support and Training: Assist with user access, issue resolution, and basic training on sales-related platforms.

Data Administration: Create and update account data in sales tools while ensuring data accuracy and compliance.

Master Data Management (MDMs):

Update and maintain essential master data, including Price Request Forms (PRF), price books, local costs, and exchange rates.

Sales Funnel Reporting and Performance Tracking:

Ensure sales funnel data accuracy and is up-to-date and address quality issues for sales funnel-related applications.

Support and conduct funnel review meetings regularly with Stakeholders and align organizational goals.

Support in development and maintain operations performance dashboards and KPI metrics to monitor CRM effectiveness and deliver insights to stakeholders.

Interdepartmental Stakeholders Management & Coordination:

Collaborate with Sales, Finance, Business Lines, Project Management and Service teams to maintain high forecast and market accuracy in the opportunity pipeline.

Data Analytics Management:

Market Analytics and Business Reviews: Support Malaysia healthcare market's business review process by generating actionable insights and analytics. Analyze market reports and other Business Tools that provide insights into data(1)driven decision making for stakeholders.

Lead and Opportunity Management:

Oversee lead generation, opportunity tracking, and installed base management to maximize customer engagement and revenue.

CRM Optimization and Strategic Development:

Manage and optimize CRM processes across different platform tools, enhance efficiency in internal processes.

Identify key areas for improvements on CRM processes, recommend feasible measures to be implemented.

Business Growth Strategy:

Manage and support Stakeholders to drive the Malaysia business growth plan, driving short- and long-term revenue objectives.

Analyze customer data to design and support GTM strategies aligned with business objectives and strategic planning

To find out more about the specific business, have a look at qualifications and experience:

  • Preferably a Degree in Business Admin, IT Business Analytics, Math or related quantitative fields.
  • 3-5 years working experience in Corporate or MNC setting.

Your attributes and skills:
  • Ability to cope with fast-paced and high-pressured work.
  • Ensure management reporting accuracy, coordinate with various stakeholders to drive improvements in Business Growth.
  • Able to produce satisfactory and consistent results under minimal supervision.
  • Strong problem-solving, Data Analytical & Visualization skills.
  • High responsibility, good interpersonal skills, excellent (spoken and written) communication skills Advance knowledge and skills in Microsoft Office i.e. PowerPoint, Excel, PowerBI, Tableau

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
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