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CRM Solution Development
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a D365 Customer Engagement (CE) Developer, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You'll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft's #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Dynamics 365 Customization: Customize and configure Dynamics 365 to meet specific business requirements. This includes creating and modifying entities, attributes, forms, views, and business processes.
* Bitbucket Version Control: Collaborate with development teams and use Bitbucket for version control, ensuring that code changes are tracked, reviewed, and deployed efficiently.
* C# Web API: Develop and integrate C# Web APIs to extend and enhance the functionality of Dynamics 365.
* Earlybound and Latebound: Implement both earlybound and latebound techniques as needed for customizations and integrations within Dynamics 365.
* Plugins/Workflow: Design, develop, and maintain plugins and workflows to automate and streamline business processes in Dynamics 365.
* XRM Toolbox: Utilize XRM Toolbox plugins and tools to enhance the development and customization of Dynamics 365.
* DevOps Knowledge (Jenkins): Implement DevOps practices and automation, including using Jenkins, to support continuous integration and continuous deployment (CI/CD) of Dynamics 365 solutions.
* Unit Testing: Develop and execute unit tests for Dynamics 365 customizations, including the use of tools like Mock CRM Context and Http Context.
* JavaScript / Rest API: Utilize JavaScript and RESTful APIs to extend and integrate with Dynamics 365, enhancing user experience and data integration.
* Customizing CRM: Create and manage solutions, including entity and attribute creation, as well as solution packaging, deployment, and versioning.
Skills and experiences
* Minimum 5 years of relevant experience in Dynamics 365 On-Premises application development and maintenance.
* Minimum 1 years of SSIS experience.
* C# and OOPS concepts.
* Proven experience in customizing Dynamics 365, including entity and attribute customization.
* Proficiency in Bitbucket version control for managing CRM customizations.
* Strong knowledge of C# Web API development for Dynamics 365.
* Experience with both earlybound and latebound development techniques.
* Expertise in designing and implementing plugins and workflows.
* Familiarity with the XRM Toolbox and its plugins.
* Understanding of DevOps practices, with knowledge of Jenkins being a plus.
* Ability to conduct unit testing, including mocking CRM Context and Http Context.
* Proficiency in JavaScript and Rest API for CRM extensions and integrations.
* Experience in creating and managing CRM solutions.
* Excellent problem-solving, communication, and teamwork skills.
* Good to have
* Power Platform certifications.
* SSIS and Kingsway hands on experience
* ReactJS hands on experience
About you
* Characteristics that can spell success for this role
* Analytical, curious, agile
* Team player and good communicator
* Problem-solver, patient, quality-driven
* Self-motivating
* Innovative mindset
Enjoy your career
* Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources
* Collaborate with some of the brightest "Microsoft minds"
* Build your expertise, solve problems, learn, and develop
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our team works on, check out these case studies:
* (3) What matters to Rathbones is people-first workplace experiences and sustainability
* (4) VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* (5) Avanade Insights - exchange ideas that drive tomorrow's innovation
* (6) Inside Avanade - explore what life is like working at Avanade
(7)
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
Be part of our new Digital Hub in Malaysia, driving innovation and Microsoft-led transformation across the APAC region. We're seeking bilingual (Japanese-English) fresh graduates ready to launch your career in CRM with us.
As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
* Participate in client workshops to analyze and design solutions for workstreams
* Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
* Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
* Prototype, configure, and test respective business processes
Skills and experiences
* Proficient in spoken and written Japanese (min JLPT N3)
* Bachelor's degree or equivalent in a relevant field
* Proficient in programming languages such as .NET and SQL
* Basic knowledge of Dynamics 365 CRM or Power Platform
* Basic knowledge of Azure Services
* Passion for learning along with good business sense and time management
* Strong verbal and written communication skills
About you
Characteristics that can spell success for this role
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Client-centric attitude
* Passion for learning and development
Enjoy your career
Some of the best things about working at Avanade
* Pathway to work on industry leading programs of work
* Opportunity to work with global customers
* A people-first culture that supports innovation to push teams in new directions
* Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
* Real-time access to technical and skilled resources globally
Find out more about some of our benefits here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our team works on, check out these case studies:
* What matters to Rathbones is people-first workplace experiences and sustainability
* VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* Avanade Insights - exchange ideas that drive tomorrow's innovation
* Inside Avanade - explore what life is like working at Avanade
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

CRM Business Analyst
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
* Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
* Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
* Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
* Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
* JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
* Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Skills and experiences
* Bachelor's degree in business administration, Information Systems, or a related field.
* Minimum 3 years of experience in a business analyst role or related position.
* Strong analytical, problem-solving, and communication skills.
* Ability to work independently and within a team environment.
* Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:
* Retail Customer Leads
* Service Requests
* Business Requirements Gathering: Strong skills in gathering and documenting business requirements.
* Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).
* Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
* Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
* JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.
* Good to Have:
* MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.
* Banking Experience: Previous experience working in the banking sector.
About you
Characteristics that can spell success for this role
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Client-centric attitude
* Passion for learning and development
Enjoy your career
Some of the best things about working at Avanade
* Pathway to work on industry leading programs of work
* Opportunity to work with global customers
* A people-first culture that supports innovation to push teams in new directions
* Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
* Real-time access to technical and skilled resources globally
Find out more about some of our benefits here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our team works on, check out these case studies:
* What matters to Rathbones is people-first workplace experiences and sustainability
* VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* Avanade Insights - exchange ideas that drive tomorrow's innovation
* Inside Avanade - explore what life is like working at Avanade
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
This role aims to the growth of Malaysia Hub, to support APAC.
As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
* Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
* Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
* Design and enable conceptual architecture and technical solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
* Use key performance indicators (KPIs) to measure and test the quality of projects
* Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
* Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
* Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
* Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
* Collaborate with cross-functional teams to drive innovation and bring best practices into solution design
Skills and experiences
* Min 12 years of total working experiences
* Has worked with regional support, preferrable for Japan, Australia
* Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
* At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
* Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
* Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
* Developing & deploying business applications using Microsoft's Dynamics Power Platform
* Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
* Intermediate to advanced knowledge of relational database concepts
About you
Characteristics that can spell success for this role:
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Convincing storyteller and engaging content creator
Enjoy your career
Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources
* Collaborate with some of the brightest "Microsoft minds"
* Build your expertise, solve problems, learn, and develop
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our I(2) nclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
To learn more about the types of projects our team works on, check out these case studies:
* (3) What matters to Rathbones is people-first workplace experiences and sustainability
* (4) VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* (5) Avanade Insights - exchange ideas that drive tomorrow's innovation
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.