What Jobs are available for Fraud Specialist in Malaysia?
Showing 4 Fraud Specialist jobs in Malaysia
US Fraud Prevention Specialist - Night Shift
Posted 8 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global Fraud is a critical risk process for American Express, responsible for supporting our customers in their most vulnerable times. The team protects our customers from fraud losses and simultaneously protects our company. The team uses fraud management techniques to review accounts, minimizing potential losses by analysing data and determining the best actions.
**Job Responsibilities:**
+ Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
+ Identify possible fraudulent activities, investigate allegations of fraud, and minimise the potential loss to American Express by gathering and analysing data to determine the appropriate course of action.
+ Develop key consulting skills, including maintaining strong relationships with customers through care and empathy, understanding customer needs, handling objections, and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence, and compliance regulations.
+ Maintain a high level of integrity & accountability to work with customer information and meet compliance requirements.
**Minimum Qualifications:**
+ Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
+ Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
+ Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics.
+ Passion for consultative support, recommending solutions tailored to each Card Member.
+ A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
+ Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
**Preferred Qualifications**
+ Able to work rotating night shifts (Including weekends)
+ Excellent English language proficiency for Customer based in the United States.
+ Minimum Diploma holder
+ Previous experience with Customer Service (local and international)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needs
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite oarrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
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                    Fraud Ops Specialist - Mandarin speaker
Posted 26 days ago
Job Viewed
Job Description
**Responsibilities:**
+ Perform complex fraud investigations with minimal supervision
+ Respond to complex customer requests that may not be covered by established procedures
+ Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
+ Resolve highly complex issues directly with client, or third parties
+ Drive organizational change through innovation and process improvement, eliminating friction points for team
+ Monitor process workflow, quality, and recommend new options to enhance productivity as required
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
**Qualifications:**
+ 2-4 years relevant experience
+ 1-2 years in a related role
+ Ability to process both inbound and outbound client calls
+ High attention to detail with the ability to interpret data and organize information
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Operations - Services
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**Job Family:**
Fraud Operations
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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                    Fraud Protection Specialist - Rotating Shift (January Intake)
 
                        Posted 7 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Get ahead in your career by joining our Global Fraud Operations. Our team manages fraud capabilities, strategies, and operations to protect American Express Service Establishments and Card Members from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.
+ Join and be associated with one of the world's most renowned brand!
+ You will handle premium customers based in the North America, Europe, and Asia Pacific regions.
Key responsibilities include but are not limited to the following:
+ You will interact with premium customers to protect their account from fraud activities, primarily on inbound and outbound calls, whilst proving World Class service.
+ Make sound decisions through systematic analysis.
+ Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics
+ Highlight and recommend changes in workflows, procedures, based on customer demands, to meet their needs and ensure best-in class customer experience at all time.
+ You will be servicing our esteemed Service Establishments and valued Card Members in a diverse number of markets and handle call types from several Lines of Business (Merchant, Credit, Servicing, etc.,) including Fraud.
+ Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
+ Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud
**Preferred Qualifications**
+ Fluent in English with strong customer centric mindset.
+ Have International exposure in communicating with native English speaker e.g., US, ANZ, Canadian and/or UK is highly preferred.
+ Strong analytical skills to quickly identify and solve any issues on the account
+ Ability to recognize our Card Members as individuals and quickly build rapport through empathy and human connection.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics.
+ Positive mindset to navigate through change and difficult situations.
+ Experience in face-to-face customer and clients for more than 2 years is highly suited.
+ More than 2 years' experience in industries related to hospitality/premium retail/entertainment & advertising/call center with
+ minimum of 3 years working experience.
+ Minimum of Diploma qualifications, preferably with tertiary education
+ Must be willing on rotating night shift (7-day week, rotating off days)
+ Hold a high level of integrity.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Fraud Protection Specialist - Canada Market (January Intake)
 
                        Posted 8 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Get ahead in your career by joining our Global Fraud Operations. Our team manages fraud capabilities, strategies, and operations to protect American Express Service Establishments and Card Members from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.
+ Join and be associated with one of the world's most renowned brand!
+ You will handle premium customers based in the North America, Europe, and Asia Pacific regions.
**Key responsibilities include but are not limited to the following:**
+ You will interact with premium customers to protect their account from fraud activities, primarily on inbound and outbound calls, whilst proving World Class service.
+ Make sound decisions through systematic analysis.
+ Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
+ Highlight and recommend changes in workflows, procedures, based on customer demands, to meet their needs and ensure best-in class customer experience at all time.
+ You will be servicing our esteemed Service Establishments and valued Card Members in a diverse number of markets and handle call types from several Lines of Business (Merchant, Credit, Servicing, etc.,) including Fraud.
+ Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
+ Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud
**Preferred Qualifications**
+ Fluent in English with strong customer centric mindset.
+ Have International exposure in communicating with native English speaker e.g., US, ANZ, Canadian and/or UK is highly preferred.
+ Strong analytical skills to quickly identify and solve any issues on the account
+ Ability to recognize our Card Members as individuals and quickly build rapport through empathy and human connection
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics.
+ Positive mindset to navigate through change and difficult situations.
+ Experience in face-to-face customer and clients for more than 2 years is highly suited.
+ More than 2 years' experience in industries related to hospitality/premium retail/entertainment & advertising/call center with minimum of 3 years working experience.
+ Minimum of Diploma qualifications, preferably with tertiary education
+ Must be willing on rotating night shift (7-day week, rotating off days)
+ Hold a high level of integrity.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
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