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Showing 2 Fraud Prevention jobs in Malaysia
US Fraud Prevention Specialist - Night Shift
American Express
Posted 9 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global Fraud is a critical risk process for American Express, responsible for supporting our customers in their most vulnerable times. The team protects our customers from fraud losses and simultaneously protects our company. The team uses fraud management techniques to review accounts, minimizing potential losses by analysing data and determining the best actions.
**Job Responsibilities:**
+ Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
+ Identify possible fraudulent activities, investigate allegations of fraud, and minimise the potential loss to American Express by gathering and analysing data to determine the appropriate course of action.
+ Develop key consulting skills, including maintaining strong relationships with customers through care and empathy, understanding customer needs, handling objections, and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence, and compliance regulations.
+ Maintain a high level of integrity & accountability to work with customer information and meet compliance requirements.
**Minimum Qualifications:**
+ Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
+ Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
+ Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics.
+ Passion for consultative support, recommending solutions tailored to each Card Member.
+ A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
+ Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
**Preferred Qualifications**
+ Able to work rotating night shifts (Including weekends)
+ Excellent English language proficiency for Customer based in the United States.
+ Minimum Diploma holder
+ Previous experience with Customer Service (local and international)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needs
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite oarrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global Fraud is a critical risk process for American Express, responsible for supporting our customers in their most vulnerable times. The team protects our customers from fraud losses and simultaneously protects our company. The team uses fraud management techniques to review accounts, minimizing potential losses by analysing data and determining the best actions.
**Job Responsibilities:**
+ Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
+ Identify possible fraudulent activities, investigate allegations of fraud, and minimise the potential loss to American Express by gathering and analysing data to determine the appropriate course of action.
+ Develop key consulting skills, including maintaining strong relationships with customers through care and empathy, understanding customer needs, handling objections, and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence, and compliance regulations.
+ Maintain a high level of integrity & accountability to work with customer information and meet compliance requirements.
**Minimum Qualifications:**
+ Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
+ Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
+ Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics.
+ Passion for consultative support, recommending solutions tailored to each Card Member.
+ A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
+ Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
**Preferred Qualifications**
+ Able to work rotating night shifts (Including weekends)
+ Excellent English language proficiency for Customer based in the United States.
+ Minimum Diploma holder
+ Previous experience with Customer Service (local and international)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needs
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite oarrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
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This advertiser has chosen not to accept applicants from your region.
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Information Risk Management (IRM) Lead
Kuala Lumpur, Kuala Lumpur
Manulife
Posted today
Job Viewed
Job Description
**The Opportunity**
This position will be assisting the Chief Risk Officer in the management of Information and Technology Risk Management for Manulife Insurance Berhad in alignment with the mandates and objectives from Global/Asia Information Risk Management (IRM) and regulatory requirements, as well as ensuring the company is compliant with the standards and guidelines of BNM Risk Management in Information Technology (RMIT) policy document.
**Position Responsibilities:**
+ Participate in governance of information risk management as 2nd Line oversight function to support the implementation of internal risk framework, practices, and controls.
+ Perform the 2nd Line IRM oversight on the Technology RCSA program, issues and the associated corrective action plan, and incidents.
+ Keep apprised of current and emerging risks which could potentially affect the company's risk profile.
+ Provide guidance and support on implementation of global technology initiatives.
+ Provide advisory and guidance on local information, cybersecurity and technology operational activities and regulatory risk to business.
+ Work closely with Asia IRM to ensure IRM assessment/s is/are aligned with Manulife Global Standards.
+ Work closely with local IT Governance to ensure holistic incident management, ensuring adequate communication, response and handling in the event of information/security risk incident/s and report to the management and regulator, if required.
+ Work closely with relevant stakeholders to assess privacy incidents, Data Leak Prevention (DLP) cases etc. and escalate to the management and regulator, if required.
+ Assume the Chief Information Security Officer (CISO) role and responsible for the technology risk management function of the financial institution and ensuring the company is compliant with BNM Risk Management in Information Technology (RMIT) policy document.
+ Advise on critical technology projects and ensuring critical issues that may have an impact on the company's risk tolerance are adequately deliberated or escalated in a timely manner.
+ Provide independent views to the board and senior management on third party assessments per RMIT and deliberate the outcome to the Board.
+ Conduct 2nd line review of cloud risk assessment of initiatives/projects involving cloud adoption and consider key risks and control measures (specified in RMIT Appendix 10) for BNM review and consultation sessions.
+ Perform periodic gap analysis of existing practices in managing technology risk against RMIT requirements and highlight key implementation gaps and ensure the company maintains continuous compliance.
+ Responsible for ensuring the company's information assets and technologies are adequately protected, which includes formulating appropriate policies for the effective implementation of TRMF and CRF, enforcing compliance with these policies, frameworks, and other technology-related regulatory requirements; and advising senior management on technology risk and security matters, including developments in the financial institution's technology security risk profile in relation to its business and operations.
**Required Qualifications:**
+ Holds a bachelor's degree in Information Technology (IT) or Information Security (IS)
+ 5 years' experience in IRM / Information Security related roles within the financial industry
+ Excellent technical skills in Technology Risk Management (TRM) and Information Security Management (ISM)
+ Excellent communication skills
+ Appreciation of different cultures
+ Professional certificate holder - CISSP, CRISC, CISA, CSSLP, or CISM and/or others
+ Experience in the following will be added advantage -Information Risk Assessment, IT/IS security controls review and Business continuity and disaster recovery
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This position will be assisting the Chief Risk Officer in the management of Information and Technology Risk Management for Manulife Insurance Berhad in alignment with the mandates and objectives from Global/Asia Information Risk Management (IRM) and regulatory requirements, as well as ensuring the company is compliant with the standards and guidelines of BNM Risk Management in Information Technology (RMIT) policy document.
**Position Responsibilities:**
+ Participate in governance of information risk management as 2nd Line oversight function to support the implementation of internal risk framework, practices, and controls.
+ Perform the 2nd Line IRM oversight on the Technology RCSA program, issues and the associated corrective action plan, and incidents.
+ Keep apprised of current and emerging risks which could potentially affect the company's risk profile.
+ Provide guidance and support on implementation of global technology initiatives.
+ Provide advisory and guidance on local information, cybersecurity and technology operational activities and regulatory risk to business.
+ Work closely with Asia IRM to ensure IRM assessment/s is/are aligned with Manulife Global Standards.
+ Work closely with local IT Governance to ensure holistic incident management, ensuring adequate communication, response and handling in the event of information/security risk incident/s and report to the management and regulator, if required.
+ Work closely with relevant stakeholders to assess privacy incidents, Data Leak Prevention (DLP) cases etc. and escalate to the management and regulator, if required.
+ Assume the Chief Information Security Officer (CISO) role and responsible for the technology risk management function of the financial institution and ensuring the company is compliant with BNM Risk Management in Information Technology (RMIT) policy document.
+ Advise on critical technology projects and ensuring critical issues that may have an impact on the company's risk tolerance are adequately deliberated or escalated in a timely manner.
+ Provide independent views to the board and senior management on third party assessments per RMIT and deliberate the outcome to the Board.
+ Conduct 2nd line review of cloud risk assessment of initiatives/projects involving cloud adoption and consider key risks and control measures (specified in RMIT Appendix 10) for BNM review and consultation sessions.
+ Perform periodic gap analysis of existing practices in managing technology risk against RMIT requirements and highlight key implementation gaps and ensure the company maintains continuous compliance.
+ Responsible for ensuring the company's information assets and technologies are adequately protected, which includes formulating appropriate policies for the effective implementation of TRMF and CRF, enforcing compliance with these policies, frameworks, and other technology-related regulatory requirements; and advising senior management on technology risk and security matters, including developments in the financial institution's technology security risk profile in relation to its business and operations.
**Required Qualifications:**
+ Holds a bachelor's degree in Information Technology (IT) or Information Security (IS)
+ 5 years' experience in IRM / Information Security related roles within the financial industry
+ Excellent technical skills in Technology Risk Management (TRM) and Information Security Management (ISM)
+ Excellent communication skills
+ Appreciation of different cultures
+ Professional certificate holder - CISSP, CRISC, CISA, CSSLP, or CISM and/or others
+ Experience in the following will be added advantage -Information Risk Assessment, IT/IS security controls review and Business continuity and disaster recovery
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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This advertiser has chosen not to accept applicants from your region.
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