303 Fraud Analyst jobs in Malaysia

MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion’s mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, personalization; and shortening the distance to an informed action.

In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion’s enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

About the Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast-paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!

The Fraud Analyst position will handle fraud-focused responsibilities that include chargeback investigation, reporting, and account monitoring. This role will work closely with the Data Science team, Risk team, as well as the Customer Care teams to monitor activity and notify all parties involved of current or potential trends.

Key Responsibilities

• Conduct comprehensive review of fraud queues, including but not limited to, ACH transfers, proof of authorization, and bank required reporting.
• Monitor customer activity for fraud; identify potential trends and efficiently communicate findings to Fraud Operations colleagues and management.
• Perform chargeback disputes investigation and determine validity of claims.
• Conduct thorough verification of customer-provided documents to ensure legitimacy of suspicious accounts.
• Maintain positive customer experiences by ensuring quality decision-making and adherence to internal SLAs.
• Ensure rigorous QA and productivity standards are consistently met.
• Collaborate with the Customer Care team as needed to assist in fraud-related inquiries and investigations.
• Assist in the identification of areas of needed enhancement and pain points in existing tools.
• Perform additional operations supportive tasks, as needed.

About You

• Bachelor’s degree, preferably in quantitative fields; equivalent experience considered.
• 1+ years in fraud investigation and/or disputes review; banking experience a plus.
• Proficient in SQL, Microsoft Office, particularly Excel.
• Exceptional communication and writing skills.
• Strong attention to detail and problem-solving skills.
• Handle challenges independently and can pivot quickly when necessary.
• Results-driven; ensure goals are met and exceeded.
• Previous experience partnering with Customer Service teams and/or third-party vendors a plus.

What's Next.

After you submit your application, you can expect the following steps in the recruitment process:

• Online Preliminary Technical Test.
• Interview - Talent Acquisition Team (Virtual or face-to-face).
• Interview - Hiring Manager (Virtual or face-to-face).

*If you’ve already sent in your application for this position and were not selected, please re-apply after 6 months.*

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation . Every member of the MoneyLion Team is passionate about fintech and ready to give 100% in helping us achieve our mission.

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Working at MoneyLion

At MoneyLion, we want you to be well and thrive. Our generous benefits package includes:

• Competitive salary packages and bonuses.

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Fraud Analyst Standard Chartered Kuala Lumpur, Malaysia

Job Summary
• Minimise fraud losses for Cards/Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.

RESPONSIBILITIES
Business
• Working in a 24 hours centre for Fraud Risk Surveillance
• Ensure orderly filing of relevant documents/reports reviewed.
• Timely review of Fraud detection alerts and closure as appropriate.
• Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity
• Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity

Processes
• Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
• Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service
• Timely communication of key information and trends to Supervisor / Top Management.
• Actioning of all related processes within mandated timeframes
• Report reviews, customer call backs
• Report generation

Risk Management
• Review Risk reports generated

Governance
• Maintenance and archival of all department documents based on prevailing guidelines

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders
• Providing support to the Fraud Control unit by monitoring of suspicious transactions and transactions originating from High Risk Countries and Suspected point of compromise.
• Coordination with Phone Banking Unit & Branches
• Clients
• Other Banks
• Stakeholders (Country and Group SCB Fraud Risk teams)

Other Responsibilities
• A good understanding of systems / procedures.
• An understanding of the risk involved in various transaction types and account holder profiles
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.
• Profitability by implementing fraud control measures.

Skills and Experience

Analytical Thinking
Financial Services Industry
Process Improvement
Process Management
Risk Management

Qualifications
• Bachelor's degree/University degree or equivalent experience.
• Relevant experience in a related role will be an added advantage.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English, Malay and Cantonese with clients.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

now >

Back to search results

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience in a related role
• Ability to speak and understand Cantonese is prefered
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

---

Job Family Group:

Operations - Services

---

Job Family:

Fraud Operations

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

Senior Fraud Analyst Standard Chartered Kuala Lumpur, Malaysia

Job Summary

Minimise fraud losses for Cards/Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.

Key Responsibilities

• A good understanding of systems / procedures.
• An understanding of the risk involved in various transaction types and account holder profiles
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.
• Profitability by implementing fraud control measures.

Skills and Experience

Business *

• Working in a 24 hours centre for Fraud Risk Surveillance
• Ensure orderly filing of relevant documents/reports reviewed.
• Timely review of Fraud detection alerts and closure as appropriate.
• Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity
• Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity

Processes *

• Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
• Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service
• Timely communication of key information and trends to Supervisor / Top Management.
• Actioning of all related processes within mandated timeframes
• Report reviews, customer call backs
• Report generation

Qualifications

• Bachelor's degree/University degree or equivalent experience.
• Relevant experience in a related role will be an added advantage.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English, Malay and Cantonese with clients.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website now >

Back to search results

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

#J-18808-Ljbffr

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities:**
+ Perform short and long term forecasting analysis and standardized fraud analysis
+ Make judgments based on practice and precedence, and work within guidelines, under general supervision
+ Develop and maintain working knowledge of business/industry standards and practices
+ Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
+ Identify inconsistencies in data or results, and exchange information in a concise and logical way
+ Impact the business directly through the quality of the tasks/services provided
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Relevant experience in a related role
+ Ability to speak and understand Cantonese is prefered
+ Knowledge and previous experience in the Investigation and Fraud claims process
+ Experience in trend analysis and alerts in early fraud detection
+ Extensive knowledge of the Bank's Transactional Processing platforms
+ Proficient in Microsoft Office and Access
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Fraud Operations
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Senior Fraud Analyst Standard Chartered Kuala Lumpur, Malaysia Job Summary

Minimise fraud losses for Cards/Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.

Key Responsibilities

A good understanding of systems / procedures. An understanding of the risk involved in various transaction types and account holder profiles Develop and maintain working knowledge of business/industry standards and practices. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area. Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank. Profitability by implementing fraud control measures.

Skills and Experience

Business

* Working in a 24 hours centre for Fraud Risk Surveillance Ensure orderly filing of relevant documents/reports reviewed. Timely review of Fraud detection alerts and closure as appropriate. Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity

Processes

* Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service Timely communication of key information and trends to Supervisor / Top Management. Actioning of all related processes within mandated timeframes Report reviews, customer call backs Report generation

Qualifications

Bachelor's degree/University degree or equivalent experience. Relevant experience in a related role will be an added advantage. Consistently demonstrates clear and concise written and verbal communication. Ability to communicate fluently in English, Malay and Cantonese with clients.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we: Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations. Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working

options based around home and office locations, with flexible working patterns. Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website now >

Back to search results Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

#J-18808-Ljbffr

Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Officer - Fraud Analyst (MYS CTSM KL) role at Citi

Get AI-powered advice on this job and more exclusive features.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
• Ability to speak and understand Mandarin is a plus
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
  
  

Education:

• Bachelor’s degree/University degree or equivalent experience
  
  

---

Job Family Group:

Operations - Services

---

Job Family:

Fraud Operations

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other, Information Technology, and Management
• Industries Banking, Financial Services, and Investment Banking

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The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
• Ability to speak and understand Mandarin and Cantonese is a plus
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

---

Job Family Group:

Operations - Services

---

Job Family:

Fraud Operations

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities:**
+ Perform short and long term forecasting analysis and standardized fraud analysis
+ Make judgments based on practice and precedence, and work within guidelines, under general supervision
+ Develop and maintain working knowledge of business/industry standards and practices
+ Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
+ Identify inconsistencies in data or results, and exchange information in a concise and logical way
+ Impact the business directly through the quality of the tasks/services provided
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
+ Ability to speak and understand Mandarin and Cantonese is a plus
+ Knowledge and previous experience in the Investigation and Fraud claims process
+ Experience in trend analysis and alerts in early fraud detection
+ Extensive knowledge of the Bank's Transactional Processing platforms
+ Proficient in Microsoft Office and Access
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Operations - Services
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**Job Family:**
Fraud Operations
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.