83 Food Beverage jobs in Malaysia

Branch:
P-01-16, Laman Perkasa,
Jalan Forest City 5,
Pulau Satu,
81550 Gelang Patah,
Johor, Malaysia.
Skudai Branch:
No. 31 (Ground Floor), Jalan Bestari 12/2, Taman Nusa Bestari, 81300 Skudai, Johor, Malaysia.

Position Level: Manager

Qualification: Primary/Secondary School/SPM/O Level

Employment Type: Full-Time

Job Location: Johor
Other Location: Best Mart Johor Bahru

Years of Experience: 1

Monthly Salary: MYR3500

Responsibilities:

1. Manage the daily operations of the restaurant.
2. Supervise and train staff.
3. Ensure customer satisfaction and handle complaints.
4. Maintain high standards of food quality and service.

Requirements:
工作时间： 10am-10pm
工作天 ：周休一天

条件要求：
* 男/女
* 年龄25-45岁
* 马来西亚公民
* 无学历要求
* 有餐饮业经验者（至少1年以上餐饮主管经验。）
* 有责任感，懂得管理楼面团队
* 通晓基本中文，英文，马来文
* 工作态度好，无不良习惯

薪资：RM3500+

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Job Description - Food & Beverage Attendant (HOT0AXUB)

Job Description

Job Number: Work Locations

Work Locations : Hilton Garden Inn - Kuala Lumpur 449 Jalan Tuanku Abdul Rahman Kuala Lumpur 50100

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Food & Beverage Attendant, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Confidently know the food and beverage menu contents and explain them in detail to guests.

• Understand dietary requirements and offer appropriate suggestions.

• Complete checklists on product knowledge.

• Make suggestions on the menu that might suit guests of different nationalities.

• Familiarize with menu items of all other outlets to recommend guests to other outlets.

• Confidently know opening hours of all restaurants and hotel outlets.

• Able to recommend other restaurants and city attractions to hotel guests.

• Complete the checklist on preparing the restaurant for service.

• Greet guests with a smile,offer assistancewith coats, bags, etc., and introduce yourself.

• Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.

• Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.

• Ensure that all service procedures are carried out to the standards required.

• Make sure all areas are cleaned and maintained in accordance with operating procedures.

• Take personal responsibility for the service experience of all guests in your designated area.

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

• Give guest service the highest priority.

• Avoid offensive or impolite language.

• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.

• 1 year in a 4 / 5-star category hotel will be an added advantage or fresh hospitality school leavers are encouraged to apply.

• Good command of English to meet business needs.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Possess basic knowledge of food and beverage preparation

• Able to remember, recite and promote the variety of menu items.

• Open minded with an outgoing personality.

• Willing to work for long hours and possess a positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.

What will I be doing?

•Ensure that each restaurant; bars and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
•Ensure that each venue is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.
•Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
•Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
•Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
•Monitor all costs and recommend measures to control them.
•Ensure that the department operational budget is strictly adhered to.
•Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
•Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
•Monitor and control vacation planning for the department.
•Monitor, control and minimize overtime for the department.
•Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
•Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
•Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary.
•Handle all guest feedback, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
•Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
•Establish a rapport with guests; maintaining good customer relationship.
•Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
•Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
•Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
•Maintain good working relationships with colleagues and all other departments.
•Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.
•Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.
•Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.
•Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
•Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
•Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
•Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
•Be the key person in driving the hotel’s Food Safety Management System (FSMS).
•Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
•Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.
•Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
•Ensure that all team members provide courteous and professional service at all times.
•Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
•Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
•Carry out bi-yearly inventory of operating equipment.
•Adhere to the hotel’s security and emergency policies and procedures.
•Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
•Carry out any other reasonable duties and responsibilities as assigned.
•The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

•At least 5 years leadership track record in a 5-star category hotel FB operation, preferably resort background
•Previous resort background is required to fulfil the role, island experience is preferred
•Good command in English, both verbal and written to meet business needs.
•Work experience in similar capacity with international chain is an advantage
•Good working knowledge of PL, forecasting, menu engineering and FB cost components.
•Familiar with POS system set up, inventory management and FB reservation system.
•Relevant South-East Asia culinary knowledge as well as understanding of international FB scene and trends.
•Pre-opening experience in leadership role is required
•Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
•Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
•Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
•Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
•Strong leadership, people management and training skills.
•Guest oriented and able to confidently build and exceed service standards.
•Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
•Strong interpersonal skills and attention to details.
•Key strengths (under the 9 competencies) in people management communication and planning.
•Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
•Considerable skill in math and algebraic equations using percentages.
•Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
•Able to work under pressure and deal with stressful situations during busy periods.
•Able to walk, stand, and /or bend continuously to perform essential job functions.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

#J-18808-Ljbffr

Join to apply for the Food & Beverage Manager role at Hilton

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Join to apply for the Food & Beverage Manager role at Hilton

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.

What will I be doing?

• Ensure that each restaurant; bars and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
• Ensure that each venue is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.
• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
• Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
• Monitor all costs and recommend measures to control them.
• Ensure that the department operational budget is strictly adhered to.
• Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
• Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
• Monitor and control vacation planning for the department.
• Monitor, control and minimize overtime for the department.
• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
• Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary.
• Handle all guest feedback, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
• Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
• Establish a rapport with guests; maintaining good customer relationship.
• Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
• Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
• Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
• Maintain good working relationships with colleagues and all other departments.
• Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.
• Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.
• Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.
• Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
• Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
• Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
• Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• Be the key person in driving the hotel’s Food Safety Management System (FSMS).
• Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
• Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.
• Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
• Ensure that all team members provide courteous and professional service at all times.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• Carry out bi-yearly inventory of operating equipment.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
  
  
  

What are we looking for?

• At least 5 years leadership track record in a 5-star category hotel FB operation, preferably resort background
• Previous resort background is required to fulfil the role, island experience is preferred
• Good command in English, both verbal and written to meet business needs.
• Work experience in similar capacity with international chain is an advantage
• Good working knowledge of PL, forecasting, menu engineering and FB cost components.
• Familiar with POS system set up, inventory management and FB reservation system.
• Relevant South-East Asia culinary knowledge as well as understanding of international FB scene and trends.
• Pre-opening experience in leadership role is required
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management communication and planning.
• Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
• Able to work under pressure and deal with stressful situations during busy periods.
• Able to walk, stand, and /or bend continuously to perform essential job functions.
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Burau Bay Langkawi

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Food and Beverage

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

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Job Responsibilities

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant.
• Continuously suggests and assists in developing new concepts.
• Maintains complete knowledge of the features, services, rates, and promotions at the restaurant and at the hotel.
• Attends communication meetings with all restaurant team members as well as other F&B Team members.
• Assists in clearing and setting tables.
• Greets guests.
• Takes guest orders.
• Responds promptly to guest concerns.
• Recognizes employees’ feedback on operations and any factors affecting their roles.
• Analyzes the restaurant revenue trends.
• Assists in outlet training.
• Maintains the highest standard of professionalism, ethics, and attitude towards clients and colleagues.
• Develops strong, productive, professional relationships with internal and external guests.
• Maintains per level of equipment and supplies.
• Establishes proper feedback and reporting lines with hierarchy within and outside own department.

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**Additional Information**
**Job Number** 25125650
**Job Category** Administrative
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
**What will I be doing?**
- Ensure that each restaurant; bars and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
- Ensure that each venue is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.
- Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
- Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
- Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Monitor all costs and recommend measures to control them.
- Ensure that the department operational budget is strictly adhered to.
- Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
- Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
- Monitor and control vacation planning for the department.
- Monitor, control and minimize overtime for the department.
- Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
- Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
- Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary.
- Handle all guest feedback, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
- Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
- Establish a rapport with guests; maintaining good customer relationship.
- Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
- Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
- Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
- Maintain good working relationships with colleagues and all other departments.
- Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.
- Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.
- Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.
- Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
- Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
- Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
- Have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Be the key person in driving the hotel's Food Safety Management System (FSMS).
- Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
- Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.
- Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
- Ensure that all team members provide courteous and professional service at all times.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Ensure that all team members have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
- Carry out bi-yearly inventory of operating equipment.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
- At least 5 years leadership track record in a 5-star category hotel FB operation, preferably resort background
- Previous resort background is required to fulfil the role, island experience is preferred
- Good command in English, both verbal and written to meet business needs.
- Work experience in similar capacity with international chain is an advantage
- Good working knowledge of PL, forecasting, menu engineering and FB cost components.
- Familiar with POS system set up, inventory management and FB reservation system.
- Relevant South-East Asia culinary knowledge as well as understanding of international FB scene and trends.
- Pre-opening experience in leadership role is required
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Food & Beverage Manager_
**Location:** _null_
**Requisition ID:** _HOT0BS8L_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 25127643
**Job Category** Food and Beverage & Culinary
**Location** Courtyard Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia, 58200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information** (Malaysian Only)
**Job Number** 25106199
**Job Category** Food and Beverage & Culinary
**Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Budgets**
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
**Leading Food and Beverage Team**
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
**Additional Responsibilities**
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.