7 Food And Beverage jobs in Ampang

Job Description - Food and Beverage Attendant (HOT0BQD0)

Job Description

Food and Beverage Attendant (Job Number: HOT0BQD0 )

Work Locations : DoubleTree by Hilton Shah Alam i-City Golden Triangle Shah Alam 4000

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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• Manage and grow sales in Food Service, GT, and MT channels.
• Execute sales plans and strategies per channel and customer segment.
• Work closely with distributors and wholesalers to achieve sales goals.

Key Account Management

• Maintain strong relationships with key HORECA and wholesale customers.
• Conduct regular sales visits, business reviews, and negotiations.
• Identify growth opportunities and upsell relevant product ranges.
• Implement trade promotions and marketing activities effectively.
• Ensure product availability, visibility, and placement in the trade.
• Collaborate with marketing and Sales Manager on new product launches and activation.

Reporting & Analysis

• Monitor sales performance and competitor activities.
• Prepare weekly and monthly sales reports.
• Provide market feedback for continuous improvement.

Job Requirements -

• Diploma/Degree in Business, Marketing, or related discipline.
• Minimum 4-6 years’ experience in FMCG, HORECA, or food service sector.
• Strong knowledge of General Trade/ Modern Trade/ Food Service channels.
• Experienced in promotion execution, distributor handling, and channel development.
• Good interpersonal, negotiation, and problem-solving skills.
• Independent, proactive, and result oriented.
• Proficient in Excel and PowerPoint.
• Must possess own transport and able to travel frequently.

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Food and Beverage Manufacturing

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• Manage and grow sales in Food Service, GT, and MT channels.
• Execute sales plans and strategies per channel and customer segment.
• Work closely with distributors and wholesalers to achieve sales goals.

Key Account Management

• Maintain strong relationships with key HORECA and wholesale customers.
• Conduct regular sales visits, business reviews, and negotiations.
• Identify growth opportunities and upsell relevant product ranges.
• Implement trade promotions and marketing activities effectively.
• Ensure product availability, visibility, and placement in the trade.
• Collaborate with marketing and Sales Manager on new product launches and activation.

Reporting & Analysis

• Monitor sales performance and competitor activities.
• Prepare weekly and monthly sales reports.
• Provide market feedback for continuous improvement.

• Diploma/Degree in Business, Marketing, or related discipline.
• Minimum 4-6 years’ experience in FMCG, HORECA, or food service sector.
• Strong knowledge of General Trade/ Modern Trade/ Food Service channels.
• Experienced in promotion execution, distributor handling, and channel development.
• Good interpersonal, negotiation, and problem-solving skills.
• Independent, proactive, and result oriented.
• Proficient in Excel and PowerPoint.
• Must possess own transport and able to travel frequently.