12 Food And Beverage Director jobs in Malaysia
Food & Beverage Manager / Director
Posted today
Job Viewed
Job Description
The Food & Beverage Manager is responsible for coordinating all aspects of group meetings and banquet functions, as well as managing the restaurant, bar, and kitchen operations. This role involves daily coordination of activities, assisting clients with program planning and menu selection, and soliciting local group Food & Beverage business. The Kitchen Manager will uphold the hotel's service standards and reputation while acting as a management representative for group clients.
Jobs Responsible
- Operational Excellence: Execute and maintain the hotel's standards, policies, and procedures while ensuring the quality of Food & Beverage services and overall guest satisfaction.
- Financial Management: Achieve budgeted sales and profitability targets, including timely completion of function billings and inventory management.
- Team Leadership: Lead and develop both the Kitchen team and F&B team, ensuring proper staff training, discipline, and high employee retention.
- Client Relations: Foster relationships with potential and existing customers, ensuring their needs are met through effective communication and follow-up.
- Continuous Improvement: Conduct competitive analyses, participate in marketing activities, and assist in menu planning to enhance the hotel's offerings and exceed guest expectations.
Qualification
- Education: Bachelor's degree in Hospitality Management, Food and Beverage Management, or a related field preferred.
- Experience: Proven experience in food and beverage management, preferably in the hospitality sector.
- Organizational Skills: Strong organizational and time management abilities.
- Communication: Excellent interpersonal and communication skills.
- Technical Skills: Proficiency in F&B management software and systems is a plus.
Assistant Director of Food & Beverage
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property's food and beverage operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Executing Food and Beverage Strategy and Goals**
- Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Ensures integration of departmental goals in game plans.
**Leading Food and Beverage Teams**
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Provides feedback to employees based on observation of service behaviors.
- Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
- Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
**Maximizing Food and Beverage Revenue**
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
**Ensuring Exceptional Customer Service**
- Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Strives to improve service performance.
**Managing and Conducting Human Resource Activities**
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Communicates and executes departmental and property emergency procedures.
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on-going training to understand guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Assistant Director of Food & Beverage
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Executing Food and Beverage Strategy and Goals**
- Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Ensures integration of departmental goals in game plans.
**Leading Food and Beverage Teams**
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Provides feedback to employees based on observation of service behaviors.
- Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
- Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
**Maximizing Food and Beverage Revenue**
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
**Ensuring Exceptional Customer Service**
- Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Strives to improve service performance.
**Managing and Conducting Human Resource Activities**
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Communicates and executes departmental and property emergency procedures.
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on-going training to understand guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Restaurant Management Team
Posted today
Job Viewed
Job Description
We are hiring for Restaurant Management Team (Assistant Restaurant Manager)
Searching for area Selangor, KL, Perak, Kedah, Penang, Johor.
Job Description:
- To be responsible for the entire operations of the restaurant / outlet
- Providing leadership and control in outlet, ensuring all customers to receive good service and quality of food
- Maintaining high standards of quality control, hygiene, health & safety
- Preparing report for shift/week, including staff control and sales
- Team player and able to train and guide outlet team
Requirements:
- Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Professional Certificate, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
- Required language(s): Bahasa Malaysia, English
- At least 1 Year(s) of working experience in the related field is required for this position.
- Dynamic personality with good communication ability
Internship - Restaurant Management Trainee
Posted today
Job Viewed
Job Description
Madchilli Pan Mee is a brand under Meetmee Group. We are No.1 on TikTok & Shopee for chili products, with more than 10,000 influencers promoting us (including Khairul Aming & Pinyang).
Now, we are growing fast Our goal is to open 30–50 outlets in 3 years and become Malaysia's No.1 Halal Pan Mee brand.
Why Join This Internship?
- You won't just "do service crew work" – you will learn how to manage a real business.
- To grow into a Store Manager in 3-6 months (after internship).
- As a Store Manager, you can earn RM5,000 – RM8,000/month (including bonuses).
What You Will Learn
- Store Operations – how to run a chain-restaurant and compliance with SOP
- Marketing & Expansion – help in campaigns and new shop openings
- Leadership Skills – support store team and practice communication
- Business Skills – learn about sales, cost control, and problem solving
Who We Are Looking For
- University or college student (Diploma / Degree)
- Speaks English & Mandarin (Bahasa is a bonus)
- Dream to become a future Store Manager
What You Will Get
- Career Path – best interns can join our Management Trainee Program after graduation
- Training & Mentorship – guidance from HQ and store leaders
- Real Experience – hands-on in store, not just office work
Young & Fun Culture – no politics, supportive team
A chance to earn RM5-8k/month in 3-6 months (if promoted).
Location: Klang Valley (HQ + Store)
- Berjaya Time Square
- Setia City Mall
- Mytown KL
- One Utama
- Central i City
This is not a normal internship. This is for those who want to fight for success, grow fast, and lead a team.
Director of Food & Beverage - Hilton Kuala Lumpur
Posted 4 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines.
**What will I be doing?**
As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:
- Determine operational policies and standards on all Food & Beverage matters at hotel level.
- Establish standards of Food & Beverage sales, trends and inventories.
- Recommend changes or innovations in policies, procedures and equipment.
- Confer with the Management on reports, forecast budgets, policies and future planning.
- Review price, sources of supply, Food & Beverage sales, trends and inventories.
- Ensure top quality food and service to have complete guest satisfaction.
- Inform the Management on sales, submit monthly financial statements and comments on the operation.
- Ensure that goals are achieved as outlined in the profit budget.
- Ensure that maximum departmental profit is achieved.
- Ensure that the department operates within the budget.
- Ensure that all licenses for the entire department is approved and available.
- Oversee all supplies and services engaged by the department.
- Meet purveyors to learn of new products or methods.
- Ensure that training programs are available.
- Ensure that all employees are trained to Hilton international standards.
- Review departmental programs to ensure development of future departmental heads.
- Review regular career paths with the General Manager and Director of Operations.
- Ensure that the staff is highly disciplined, motivated, friendly and well mannered.
- Ensure awareness of trends, practices and equipment in food and beverage preparation and service.
- Aware of what the competition is doing the make sure price comparisons are up to date at all times.
- Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities.
- Establish and maintain effective employee relations at all times.
- Maintain professional business confidentiality.
- Participate in or execute any other tasks that may be assigned by the Management within the scope of the company's business.
- Perform any other duties as assigned by the General Manager / Director of Operations
- Ensure that Food & Beverage mission is established and instilled in all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
- Good command in English, both verbal and written to meet business needs.
- Working knowledge of mathematics.
- Familiar with computer systems.
- Relevant knowledge of food and beverage.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Director of Food & Beverage - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BZK0_
**EOE/AA/Disabled/Veterans**
Assistant Director of Food and Beverage
Posted 9 days ago
Job Viewed
Job Description
Overview
Join to apply for the Assistant Director of Food and Beverage role at Banyan Tree Ilha Caldeira.
Job Summary As Assistant Food & Beverage Director at Banyan Tree Kuala Lumpur, you will support the F&B Director in overseeing the full spectrum of F&B operations. This includes managing restaurant and bar outlets, banqueting, and in-room dining to ensure seamless service, high guest satisfaction, and alignment with the hotel’s luxury standards. You will play a key role in business planning, budgeting, team development, and maintaining brand consistency and operational excellence across all food and beverage offerings.
Key Responsibilities- Assist the Director of Food and Beverage in strategic planning and daily operations across all outlets.
- Implement and monitor annual business and marketing plans to drive revenue growth.
- Lead, mentor, and manage outlet managers and F&B team members to achieve departmental goals.
- Ensure consistent delivery of high-quality service and product standards in all dining venues.
- Develop and execute F&B promotions and menu changes in collaboration with the Executive Chef.
- Manage F&B cost controls, pricing strategies, and inventory oversight to maximize profitability.
- Maintain hygiene, cleanliness, and maintenance standards in compliance with health regulations.
- Participate actively in guest engagement, feedback collection, and service recovery.
- Oversee recruitment, training, and performance evaluation processes within the department.
- Act as Manager-on-Duty and support special events and VIP functions as needed.
- Minimum of 8–10 years in Food & Beverage operations, with at least 3 years in a leadership role in a luxury hotel setting.
- Bachelor’s degree in Hospitality Management or related field; professional certifications preferred.
- Fluent in English with strong communication and interpersonal skills; additional languages an advantage.
- Proven ability to lead diverse teams, drive service excellence, and meet financial goals.
- Strong organizational, administrative, and problem-solving skills.
- High energy, stamina, and polished presentation in a fast-paced environment.
- Proficient in hotel management systems and Microsoft Office Suite.
- Knowledge of HACCP, local licensing laws, and safety regulations.
Referrals increase your chances of interviewing at Banyan Tree Ilha Caldeira by 2x
Employment details- Seniority level: Director
- Employment type: Full-time
- Job function: Management
- Industries: Hospitality
For more information, visit the job posting page or apply through the company portal.
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Assistant Director of Food and Beverage
Posted today
Job Viewed
Job Description
Job Summary
As Assistant Food & Beverage Director at Banyan Tree Kuala Lumpur, you will support the F&B Director in overseeing the full spectrum of F&B operations. This includes managing restaurant and bar outlets, banqueting, and in-room dining to ensure seamless service, high guest satisfaction, and alignment with the hotel's luxury standards. You will play a key role in business planning, budgeting, team development, and maintaining brand consistency and operational excellence across all food and beverage offerings.
Key Responsibilities
- Assist the Director of Food and Beverage in strategic planning and daily operations across all outlets.
- Implement and monitor annual business and marketing plans to drive revenue growth.
- Lead, mentor, and manage outlet managers and F&B team members to achieve departmental goals.
- Ensure consistent delivery of high-quality service and product standards in all dining venues.
- Develop and execute F&B promotions and menu changes in collaboration with the Executive Chef.
- Manage F&B cost controls, pricing strategies, and inventory oversight to maximize profitability.
- Maintain hygiene, cleanliness, and maintenance standards in compliance with health regulations.
- Participate actively in guest engagement, feedback collection, and service recovery.
- Oversee recruitment, training, and performance evaluation processes within the department.
- Act as Manager-on-Duty and support special events and VIP functions as needed.
Qualifications
- Minimum of 8–10 years in Food & Beverage operations, with at least 3 years in a leadership role in a luxury hotel setting.
- Bachelor's degree in Hospitality Management or related field; professional certifications preferred.
- Fluent in English with strong communication and interpersonal skills; additional languages an advantage.
- Proven ability to lead diverse teams, drive service excellence, and meet financial goals.
- Strong organizational, administrative, and problem-solving skills.
- High energy, stamina, and polished presentation in a fast-paced environment.
- Proficient in hotel management systems and Microsoft Office Suite.
- Knowledge of HACCP, local licensing laws, and safety regulations.
Assistant Director of Food & Beverage-Sheraton Johor Bahru25161000
Posted today
Job Viewed
Job Description
JOB SUMMARY
Assists in leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
CORE WORK ACTIVITIES
Developing and Executing Food and Beverage Strategy and Goals
• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.
Leading Food and Beverage Teams
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.
Maximizing Food and Beverage Revenue
• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
Ensuring Exceptional Customer Service
• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.
Managing and Conducting Human Resource Activities
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Director of Food & Beverage-Sheraton Johor Bahru
Posted 1 day ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Executing Food and Beverage Strategy and Goals**
- Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Ensures integration of departmental goals in game plans.
**Leading Food and Beverage Teams**
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Provides feedback to employees based on observation of service behaviors.
- Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
- Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
**Maximizing Food and Beverage Revenue**
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
**Ensuring Exceptional Customer Service**
- Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Strives to improve service performance.
**Managing and Conducting Human Resource Activities**
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Communicates and executes departmental and property emergency procedures.
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on-going training to understand guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.