What Fintech Jobs are in Malaysia?

Are you fluent in Japanese and English with a passion for the fast-paced world of digital assets and financial technology?

We are seeking a Japanese & English-Speaking Customer Support Representative to join a leading, fast-growing global BPO provider in Kuala Lumpur, Malaysia . In this role, you will deliver an exceptional customer experience for one of the world's premier cryptocurrency trading platforms. Supporting an international user base via live chat and email, you will have a unique opportunity to build valuable expertise in crypto-market fundamentals, trading platforms, and financial products within a highly dynamic fintech environment.

• Assist global customers with inquiries via live chat and email in both Japanese and English.
• Deliver an efficient, accurate, and high-quality customer service experience while staying well-equipped with knowledge of platform products, financial tools, and general crypto-market conditions.
• Diligently manage, track, and follow up on inquiries or complaints from current and prospective users.
• Understand customer needs deeply and translate them into constructive feedback and suitable solutions for management.
• Maintain smooth frontline operations by identifying and flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously contribute ideas to enhance team performance, work efficiency, and overall operational processes.

• Languages: Close-to-native proficiency in Japanese with mandatory reading and typing skills to confidently support users on complex, written financial interactions. A strong command of both written and spoken English is also required.
• Experience: Mandatory experience in Customer Service or Live-chat Customer Service. Safely targeting candidates with 2–4 years of frontline operations experience (Live Chat & Email).
• Industry Domain: Previous experience working with financial institutions, fintech platforms, trading environments, or cryptocurrency products is a strong advantage.
• Education & Skills: Preferred educational background in Finance, Economics, Mathematics, Business Administration, or analytical/STEM-related fields. Strong numerical acumen, close attention to detail, and comfort working with figures and data are highly valued.
• Mindset: A strong team player who is self-driven and genuinely passionate about developing a long-term career in fintech and cryptocurrency trading firms.
• Legal Status: Valid legal work authorization to work in Malaysia is strictly required (Note: No relocation support is provided for this position) .

• Schedule: 5 days of shift work per week, which includes working on weekends and public holidays on a rotational basis.
• Working Hours: Rotating shifts scheduled across three main blocks: 08:00 AM–05:00 PM, 04:00 PM–01:00 AM, or 12:00 AM–09:00 AM.
• Work Model: A true Hybrid Model designed for your convenience—you will work on-site at our modern Kuala Lumpur facilities during day shifts, and completely from home (remote) during night shifts.

• Structured Salary Package: Composed of a highly competitive monthly gross base salary , a substantial specialized language multiplier bonus (1.275x) tailored for Japanese speakers, paired with dedicated fixed allowances to cover Transportation & Night Shifts , plus an additional Social Benefit Fund .
• Global Exposure: Gain direct professional exposure supporting a global cryptocurrency leader and collaborating with distributed, multicultural teams worldwide.

• Professional Development: Benefit from structured Learning & Development programs designed specifically to accelerate your professional growth and technical financial knowledge.

• Career Advancement: Join a heavily expanding, highly visible project that offers significant space for learning, individual recognition, and long-term vertical career progression.

Job Overview:

We are looking for a driven and results-oriented Sales Representative to support our growing presence in the APAC and Australian region with at least 1 year of B2B sales experience.

You will be responsible for managing the full sales cycle, from generating leads to closing deals and maintaining long-term client relationships, while working in a fast-paced, international environment.

What Will You Do:

• Manage the full sales cycle: prospecting, outreach, product demos, and closing deals
• Build and maintain a strong pipeline through inbound and outbound sales activities
• Develop partnerships and expand your professional network
• Conduct product presentations and demonstrations to potential clients
• Manage existing accounts, driving upsell and cross-sell opportunities
• Attend industry events and represent the company in the APAC market
• Collaborate with internal teams to ensure smooth onboarding and client success

What Makes You A Good Fit:

• Minimum 1-2 year of B2B sales experience in Fintech, Saas or IT industry.
• Fluent in Mandarin and English communication.
• Experience managing the end-to-end sales process.
• Strong communication, negotiation, and relationship-building skills.
• Passionate about growing in a sales role.
• Self-motivated and comfortable working in a remote, fast-paced environment.

What We Offer:

• Competitive fixed salary.
• Commission based on monthly targets.
• 28 days of paid leave and sick leave.
• Fully remote working environment.
• Structured onboarding and continuous learning opportunities.
• Opportunity to work with a global and fast-growing team.
• Additional benefits will be shared during the interview process.