113 Financial Recovery jobs in Malaysia

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
+ Handle incoming and outgoing calls for credit related matters
+ Make profitable spend decisions based on risk assessment and card member profiles
+ Recommend cancellation or suspension of spending privileges where required for card members.
+ Effectively negotiate and discuss alternate payment arrangements
**Minimum Qualifications**
+ Credit, collection, recovery and spend enablement decision making experience would be an added advantage but not essential
+ Excellent communication skills in English both verbal and written. Additional language such as Mandarin would be an added advantage.
+ Good interpersonal skills, mature and patience in handling difficult customers.
+ Good analytical skills with attention to accuracy and detail.
+ Able to make sound decisions effectively and promptly.
+ Must be able to work toward deadlines and handle multiple tasks.
+ At a minimum, intermediary capability across standard Microsoft office platform
+ Basic understanding on MAS Regulations
+ 2 Consecutive Years Combo 4 Rating and above
+ Not on active Performance Improvement Plan (PIP) for the past 12 months.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Credit
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 25012816

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Credit Recovery Specialist

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Credit Recovery Specialist

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Handle incoming and outgoing calls for credit related matters Make profitable spend decisions based on risk assessment and card member profiles Recommend cancellation or suspension of spending privileges where required for card members. Effectively negotiate and discuss alternate payment arrangements

Minimum Qualifications

Credit, collection, recovery and spend enablement decision making experience would be an added advantage but notessential Excellent communication skills in English both verbal and written. Additional language such as Mandarin would be anadded advantage. Good interpersonal skills, mature and patience in handling difficult customers. Good analytical skills with attention to accuracy and detail. Able to make sound decisions effectively and promptly. Must be able to work toward deadlines and handle multiple tasks. At a minimum, intermediary capability across standard Microsoft office platform Basic understanding on MAS Regulations 2 Consecutive Years Combo 4 Rating and above Not on active Performance Improvement Plan (PIP) for the past 12 months.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Referrals increase your chances of interviewing at American Express by 2x Get notified about new Recovery Specialist jobs in

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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About the job

NO PREVIOUS EXPERIENCE NECESSARY. WE WILL TRAIN THE RIGHT PERSON.

This position can be fully remote. Great for the stay-at-home career seeker.

All required pre-licensing courses & required state licenses are covered by the company.

The desired candidate would possess the following skills:

• Excellent customer service skills
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Access to Internet or Wi-Fi connection

Requirements:

• Must be 18+ (This is a FEDERAL requirement)
• Must pass a background check (No Felonies)
• Self-Disciplined, Self-Accountability
• Trustworthy & Honest

What we provide:

• Training Bonus program
• State and Federal Licenses
• Part-time or Full-time Flex options
• No Quotas or Caps on Commissions
• Stock opportunities
• Residual Income Opportunities - 6 income streams

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About the job

NO PREVIOUS EXPERIENCE NECESSARY. WE WILL TRAIN THE RIGHT PERSON.

This position can be fully remote. Great for the stay-at-home career seeker.

All required pre-licensing courses & required state licenses are covered by the company.

The desired candidate would possess the following skills:

• Excellent customer service skills
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Access to Internet or Wi-Fi connection

Requirements:

• Must be 18+ (This is a FEDERAL requirement)
• Must pass a background check (No Felonies)
• Self-Disciplined, Self-Accountability
• Trustworthy & Honest

What we provide:

• Training Bonus program
• State and Federal Licenses
• Part-time or Full-time Flex options
• No Quotas or Caps on Commissions
• Stock opportunities
• Residual Income Opportunities - 6 income streams

#J-18808-Ljbffr

About the job

NO PREVIOUS EXPERIENCE NECESSARY. WE WILL TRAIN THE RIGHT PERSON. This position can be fully remote. Great for the stay-at-home career seeker. All required pre-licensing courses & required state licenses are covered by the company. The desired candidate would possess the following skills: Excellent customer service skills Entrepreneurial Mindset Strong leadership and decision-making skills Ability to develop, manage and drive growth Access to Internet or Wi-Fi connection Requirements: Must be 18+ (This is a FEDERAL requirement) Must pass a background check (No Felonies) Self-Disciplined, Self-Accountability Trustworthy & Honest What we provide: Training Bonus program State and Federal Licenses Part-time or Full-time Flex options No Quotas or Caps on Commissions Stock opportunities Residual Income Opportunities - 6 income streams

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At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

We are seeking experiencedSolution Architectsto join our growingFinancial Services Core Banking TeaminKuala Lumpur. This full-time role is ideal for professionals at theDirector levelwho will lead the transformation of legacy Silverlake systems to modern cloud-native banking platforms, shaping the future of retail and SME banking technology while ensuring seamless migration with minimal business disruption.

Your Key Responsibilities

Core Banking Transformation

• Lead solution architecture for migration from legacy core systems (e.g., Silverlake SIBS) to cloud-native platforms.
• Design a comprehensive transformation roadmap with phased migration.
• Develop target state architecture supporting retail and SME banking operations.
• Ensure alignment with business strategy, regulatory requirements, and growth objectives.

Technical Architecture & Design

• Architect microservices-based, API-first cloud-native solutions on AWS/Azure.
• Design scalable infrastructure for high-volume banking transactions.
• Implement modern patterns: event-driven architecture, containerization, serverless computing.
• Establish integration architecture for digital channels, payments, and third-party services.

Migration Planning & Execution

• Develop progressive migration strategies.
• Lead data migration planning, mapping, and quality assurance.
• Design cutover management, rollback procedures, and business continuity planning.
• Coordinate with cross-functional teams and external vendors.

Stakeholder Management

• Present architectural recommendations to senior management.
• Collaborate with business units to translate requirements into technical specifications.
• Provide expert consultation on technology selection and implementation.
• Act as a trusted advisor on architectural decisions.

Skills and Attributes for Success

• Strong leadership and communication skills.
• Ability to manage complex transformation projects.
• Strategic thinking with hands-on technical expertise.
• Collaborative mindset and stakeholder engagement capabilities.

Ideally, You’ll Also Have

• Experience with next-gen core banking platforms (e.g., Thought Machine, Mambu, Temenos).
• Knowledge of AI/ML integration for fraud detection and risk assessment.
• Familiarity with real-time processing systems and event streaming (Kafka, Apache Pulsar).
• APAC banking market experience and regulatory knowledge.
• Background in fintech partnerships and embedded banking solutions.

What We Look For

• Bachelor’s degree in Computer Science, Engineering, or IT.
• TOGAF certification preferred.
• AWS/Azure Solution Architect certification required.
• 8–12 years of banking technology experience, with 5+ years in solution architecture.
• Proven experience in Silverlake SIBS implementation or migration.
• Deep understanding of core banking modules and successful transformation projects.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.

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Other locations: Primary Location Only

Date: 20 Aug 2025

Requisition ID: 1637277

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

We are seeking experiencedSolution Architectsto join our growingFinancial Services Core Banking TeaminKuala Lumpur. This full-time role is ideal for professionals at theDirector levelwho will lead the transformation of legacy Silverlake systems to modern cloud-native banking platforms, shaping the future of retail and SME banking technology while ensuring seamless migration with minimal business disruption.

Your Key Responsibilities

Core Banking Transformation

• Lead solution architecture for migration from legacy core systems (e.g., Silverlake SIBS) to cloud-native platforms.
• Design a comprehensive transformation roadmap with phased migration.
• Develop target state architecture supporting retail and SME banking operations.
• Ensure alignment with business strategy, regulatory requirements, and growth objectives.

Technical Architecture & Design

• Architect microservices-based, API-first cloud-native solutions on AWS/Azure.
• Design scalable infrastructure for high-volume banking transactions.
• Implement modern patterns: event-driven architecture, containerization, serverless computing.
• Establish integration architecture for digital channels, payments, and third-party services.

Migration Planning & Execution

• Develop progressive migration strategies.
• Lead data migration planning, mapping, and quality assurance.
• Design cutover management, rollback procedures, and business continuity planning.
• Coordinate with cross-functional teams and external vendors.

Stakeholder Management

• Present architectural recommendations to senior management.
• Collaborate with business units to translate requirements into technical specifications.
• Provide expert consultation on technology selection and implementation.
• Act as a trusted advisor on architectural decisions.

Skills and Attributes for Success

• Strong leadership and communication skills.
• Ability to manage complex transformation projects.
• Strategic thinking with hands-on technical expertise.
• Collaborative mindset and stakeholder engagement capabilities.

Ideally, You’ll Also Have

• Experience with next-gen core banking platforms (e.g., Thought Machine, Mambu, Temenos).
• Knowledge of AI/ML integration for fraud detection and risk assessment.
• Familiarity with real-time processing systems and event streaming (Kafka, Apache Pulsar).
• APAC banking market experience and regulatory knowledge.
• Background in fintech partnerships and embedded banking solutions.

What We Look For

• Bachelor’s degree in Computer Science, Engineering, or IT.
• TOGAF certification preferred.
• 8–12 years of banking technology experience, with 5+ years in solution architecture.
• Proven experience in Silverlake SIBS implementation or migration.
• Deep understanding of core banking modules and successful transformation projects.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.

It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.

Join PwC today for the experience that stays with you.

Line of Service : Tax

Industry/Sector : Not Applicable

Specialism : General Tax Consulting

Management Level : Senior Manager

Job Description & Summary

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

Those in tax compliance at PwC will focus on validating clients' compliance with tax laws and regulations. You will review and analyse financial data, prepare and file tax returns, and assist businesses in meeting their tax obligations while minimising risks of non-compliance.

Responsibilities

• Tax Compliance - Ensure accurate and timely filing of all tax returns, including corporate income tax and other applicable taxes to the tax authorities. You will also contribute technical insights to business tax compliance engagements.

• Tax Planning - Develop and implement tax strategies to optimize the company’s tax position, minimize tax liabilities, and manage risks.

• Advisory - Provide expert advice on tax implications for business transactions, mergers, acquisitions, investment structure planning, incentive applications, inbound/outbound investment advisory and new business ventures.

• Reporting - Prepare and review tax provision calculations for financial statements and ensure proper accounting for all tax-related items.

• Regulatory Monitoring - Keep abreast of changes in tax laws and regulations, and assess the impact on the company’s tax position.

• Collaboration - Work closely with internal stakeholders, including finance, legal, and business units, to ensure alignment on tax-related matters.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.

• Apply systems thinking to identify underlying problems and/or opportunities.

• Validate outcomes with clients, share alternative perspectives, and act on client feedback.

• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

• Deepen and evolve your expertise with a focus on staying relevant.

• Initiate open and honest coaching conversations at all levels.

• Make difficult decisions and take action to resolve issues hindering team effectiveness.

• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Requirements

• Bachelor’s degree in Accounting or related field and/or professional qualification.

• Strong business technical knowledge with at least 10 years' working experience in tax compliance and consultancy, ideally in a professional services organization.

• Excellent client handling and team management skills.

• People management and project management experience.

• A good level of commercial awareness.

• Possess good spoken and written skills.

• Self-motivated and proactive with contribution to business development efforts as part of securing new clients.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accounting Practices, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Corporate Tax Planning, Creativity, Drafting Tax Documents, Embracing Change, Emotional Regulation, Empathy, Financial Audit, Financial Review, Financial Statement Analysis, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Monitoring and Analyzing Financial Trends, Optimism, Preparing Tax Documents, Professional Courage, Project Management {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements : Not Specified

Available for Work Visa Sponsorship? : No

Government Clearance Required? : No

Job Posting End Date

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Other locations: Primary Location Only

Date: 9 Jul 2025

Requisition ID: 1465355

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you will use your analytical ability to translate the corporate strategy of leading organisations into meaningful change. Working in high-performing teams, you will help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.

Our structured learning and development program means you will progress personally and professionally. And working as part of a global network, you will gain unrivalled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

As a Manager/Senior Manager for Transformation Architecture, you will help clients to solve enterprise-wide strategic, organisational and operational issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving business performance.

You will lead client engagements and facilitate discussion with clients. You will interview clients, identify and summarize key issues, outline project approach and draft proposal content.

Your key responsibilities

• Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
• Strategic Planning -designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
• Enterprise cost reduction and operating model design - assisting the client to reduce costs across the enterprise, and also to change the structure, governance and metrics of the enterprise
• Value driver-based decision support -assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
• Develop and drive account-planning, as well assales and delivery ofservice offerings
• Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foundational skills in quantitative and financial analysis
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

• A bachelor’s or master’s degree with a minimum of 5-years (Managers) or 8-years (Senior Managers) working experience, preferably at least 3-years in a business consulting role with a leading management consultancy organization
• Preferably experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
• Experience in managing / dealing in large complex projects on public-private partnership, merger integration, organisation restructuring and transformation
• Experience evaluating current business operating models, designing and executing initiatives with business benefits to streamline the process and improve the effectiveness of the organization and its operating model
• Professional presence with the ability to engage management level clients as well as internal leadership stakeholders

Ideally, you will also have

• Experience with leading industry players, including multinational companies or domestic large-scale leading companies
• MBA degree from a reputable business school

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience,where you’ll be rewarded for your individual and team performance. We are committed tobeingan inclusive employer and are happy to consider flexible working arrangements(FWA), where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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