92 Financial Markets jobs in Malaysia

This job is perfect for someone who loves helping others! You’ll assist customers with their questions about our financial platforms through email and chat. You might like this job because you enjoy solving problems and teaching clients new skills.

• Provide answers to customers by identifying problems and assisting with incoming queries via email and live chat
• Educate clients on how to use the company’s website and trading platforms
• Communicate with clients regarding the company’s products and services via telephone, email, and live chat
• Assist other departments as needed

Job Requirements

• Computer literacy with excellent knowledge of Microsoft Office applications
• Knowledge and experience in FX and financial markets is preferred
• Team player with excellent communication skills
• Fluency in English is essential

Skills

Customer Service

Customer Support

Company Benefits

• Corporate Parking: Fully claimable parking. Say goodbye to parking woes. We’ve got you covered!
• Medical Coverage: Your health matters. We’ve got solid plans to keep you protected.
• Hybrid Working Arrangement: Depending on your role, enjoy WFH perks after completing probation.
• Wellness Membership: Free online therapy, 24/7 gym access & fitness studio perks. We’ve got your mental & physical wellness covered after you complete probation.
• Loaded Pantry: Coffee? Crackers? Chips? Yep, we’ve got your cravings sorted.
• Free Lunch: Midweek boost? Count on us for a free, delicious lunch every Wednesday!

Picture this, it’s 2022, a time of uncertainty but also opportunity. Addex Malaysia was born out of the simple idea that consulting doesn’t have to be boring or overly complicated. Our founders, armed with a laptop, caffeine, and a big dream, set out to shake things up in the consulting world. Fast forward two years, and here we are, a 20-something team of passionate pros based in Kuala Lumpur, helping.

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This job is all about building relationships and spotting opportunities in the financial markets. You might like this job because it offers a chance to grow your career, engage with clients, and make a real impact in your region. We’re looking for a driven and outgoing individual to expand our presence in your assigned region. If you enjoy building relationships, spotting opportunities, and turning connections into results especially in the financial markets industry, this role is for you! What's your day to day going to look like? Grow the business

– Convert leads into clients, build relationships with new and existing partners, and represent us in your region. Find and engage talent

– Hunt for trading professionals across social media, forums, and communities to join us as clients or partners. Make marketing local

– Identify the most effective channels to promote our brand and products in your region, working closely with the marketing team. Support client success

– Help onboard clients, Affiliates, IBs, and partners while ensuring they get an outstanding experience with the help of our support team. Keep things running smoothly

– Monitor and optimize partner performance, stay compliant with regulations, and provide insights to improve our customer journey. We believe in growing our people as much as we grow our business. Here’s what your path could look like in this role: First 6 Months – Get to Know the Market (Client Relations Focus) You’ll start by immersing yourself in the market, supporting client onboarding, understanding our products, and building a strong foundation in client relations. This phase is all about learning the landscape, developing local insight, and getting familiar with our systems, processes, and people. Month 6 forward – Step Into Business Development Once you're confident with the market and client base, you'll transition into a business development focus—actively expanding our network, engaging partners, identifying growth opportunities, and taking more ownership of your region’s performance. Grow Into a Senior Role With proven results, you’ll have the opportunity to step into a more senior position. Here, you’ll take on larger markets or high-impact projects, mentor newer team members, and be a key player in shaping regional strategy. Long-Term – Path to Management We’re always looking to promote from within. If you’re ready to lead, you can grow into a

Managerial role , where you’ll build and lead a team, oversee regional growth strategies, and contribute to the company’s global expansion plans. Job Requirements

Strong preference will be given to candidates with sales and online trading industry experience 1-3 years of experience preferred Bachelor’s degree in Accounting, Business, management, Economy and/or marketing and related disciplines Fluent in English & Malay. Proficiency in Mandarin will be added advantage. Client focused with excellent customer service and negotiation skills A team player with excellent communication skills Dynamic, self-motivated, competitive and strong desire to succeed Ability to work well independently as well as in a team and can-do attitude Skills

Company Benefits

Corporate Parking

Fully claimable parking. Say goodbye to parking woes. We’ve got you covered! Medical coverage

Your health matters. We've got solid plans to keep you protected. Hybrid Working Arrangement

Depending on your role, enjoy WFH perks after completing probation. Wellness Membership

Free online therapy, 24/7 gym access & fitness studio perks. We've got your mental & physical wellness covered after you complete probation. Loaded Pantry

Coffee? Crackers? Chips? Yep, we’ve got your cravings sorted. Free Lunch

Midweek boost? Count on us for a free, delicious lunch every Wednesday! Picture this, It’s 2022, a time of uncertainty but also opportunity. Addex Malaysia was born out of the simple idea that consulting doesn’t have to be boring or overly complicated. Our founders, armed with a laptop, caffeine, and a big dream, set out to shake things up in the consulting world.Fast forward two years, and here we are, a 20-something team of passionate pros based in Kuala Lumpur, helping.

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Key Responsibilities

1. Device, execute, analyze and reporting of in-house market research findings to support local market growth
2. Consolidate internal and external research insights as well as extracting business data trend to support in the development of business solutions that address business needs
3. Monitor environmental trend, consumer dynamic, competitive landscape and adjacent industries movements
4. Provide supporting information to marketing in structuring brand building, product positioning and development, portfolio opportunity, value proposition, pricing strategy, business partnership, competitive intelligence, consumer demand and track marketing activities performance
5. Collaborate and/or support with cross-functional team to curate business pain points with insights-driven recommendation
6. Partner with Global Market Research Team in local coordination and customizing locally relevance research findings to support strategy planning
7. Comprehend and articulate ABO business sentiment, strengths and challenges at different levels and provide rational recommendation that can be used to support business growth
8. Identify the gap of expectation and satisfaction of APC to influence business in proposing relevant action plans to continuously improve their shopping experience
9. Key point of contact in dealing with research agency from project briefing, pitching, proposal evaluation, budget negotiation, research execution, internal co-ordination, progress monitoring, analysis and reporting that answers business and research objectives subject to requirement set in any of the business and research activities and may or may not involve in end-to-end activities in dealing with research agency.
10. Support ad-hoc internal business data extraction request from marketing

Required Knowledge, Skills and Abilities:

• Knowledge on principles, practices, analysis procedures and software of quantitative and qualitative market research
• Seasoned in quantitative analysis data software (SPSS, Qualtrics, M/S Excel, OBIEE, SQL etc)
• Experienced in qualitative moderating and insightful reporting skill
• Analytical skills in custom market research and internal business data tracking
• Resourceful in information acquisition such as capable to conduct desk research, retail safari, social media monitoring to identify underlying market and consumer trends etc.
• Proficient oral and written communications skills in English, Mandarin and Bahasa
• Ability to balance competing demands and meet deadlines
• Manages day-to-day activity
• Work together with various levels of internal and external stakeholders, Global Market Research and BI
• Experience in market research agencies and management consultation liaison
• Possess good critical thinking and problem-solving skills to take care of various research subjects

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Key Responsibilities Device, execute, analyze and reporting of in-house market research findings to support local market growth Consolidate internal and external research insights as well as extracting business data trend to support in the development of business solutions that address business needs Monitor environmental trend, consumer dynamic, competitive landscape and adjacent industries movements Provide supporting information to marketing in structuring brand building, product positioning and development, portfolio opportunity, value proposition, pricing strategy, business partnership, competitive intelligence, consumer demand and track marketing activities performance Collaborate and/or support with cross-functional team to curate business pain points with insights-driven recommendation Partner with Global Market Research Team in local coordination and customizing locally relevance research findings to support strategy planning Comprehend and articulate ABO business sentiment, strengths and challenges at different levels and provide rational recommendation that can be used to support business growth Identify the gap of expectation and satisfaction of APC to influence business in proposing relevant action plans to continuously improve their shopping experience Key point of contact in dealing with research agency from project briefing, pitching, proposal evaluation, budget negotiation, research execution, internal co-ordination, progress monitoring, analysis and reporting that answers business and research objectives subject to requirement set in any of the business and research activities and may or may not involve in end-to-end activities in dealing with research agency. Support ad-hoc internal business data extraction request from marketing Required Knowledge, Skills and Abilities: Knowledge on principles, practices, analysis procedures and software of quantitative and qualitative market research Seasoned in quantitative analysis data software (SPSS, Qualtrics, M/S Excel, OBIEE, SQL etc) Experienced in qualitative moderating and insightful reporting skill Analytical skills in custom market research and internal business data tracking Resourceful in information acquisition such as capable to conduct desk research, retail safari, social media monitoring to identify underlying market and consumer trends etc. Proficient oral and written communications skills in English, Mandarin and Bahasa Ability to balance competing demands and meet deadlines Manages day-to-day activity Work together with various levels of internal and external stakeholders, Global Market Research and BI Experience in market research agencies and management consultation liaison Possess good critical thinking and problem-solving skills to take care of various research subjects

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Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

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Join Our Alpha Iota Family, Where Everyone Wins! Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

.and lots more! Alpha Iota is based in

Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota! What would you be doing: Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints. Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices. Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs. Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention. Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs. To be successful in this role, you will need to have: About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support. Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau). Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. Proven track record of driving customer satisfaction, retention, and growth. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus. Don't miss out on this exciting opportunity! Apply now at

.

#J-18808-Ljbffr

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

The Market & Customer Research Analyst supports volume and sales planning by analyzing customer data, market trends, and demand structures. Responsibilities include planning and executing customer and market surveys, preparing reports and proposals, coordinating with research agencies, and ensuring timely delivery of insights. The role also involves cost monitoring and supporting strategic decisions through data-driven recommendations.

Responsibilities:

1. Preparing customer analysis, demand structure, and market trend for volume study proposal.
2. Market study, analysis and segment forecast for product and sales planning.
3. Plan and execute customer survey (via online) for all Toyota new model launch and prepare the report based on the findings.
4. Plan and execute market survey (via market research agency) and ensure the selected agency can meet the timeline and share the finding and recommendation based on hypothesis/ objective.
5. Prepare proposal paper, questionnaire design and sample frame for Demand Trend Survey (DTS) and ensure can meet the timeline and share report/ finding with respective department.
6. Observe and witness the fieldwork / focus group discussion that conducted by appointed agency.
7. Plan and monitor cost saving from Demand Trend Survey (DTS) and Early Bird Survey (EBS) by preparing cost comparison.
8. Perform other duties and responsibilities as requires by company.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Market Research, Statistics, or a related field.
• Experience in market research, customer analysis, or sales planning.
• Experience working with market research agencies or conducting customer surveys.
• Proficiency in data analysis tools (e.g., Excel, SPSS, Power BI) for preparing reports and analysis.
• Experience with survey platforms and methodologies.
• Strong analytical capabilities to interpret customer demand, market trends, and sales data.
• Ability to develop hypotheses and analyze survey results to provide actionable insights.
• Strong organizational skills to manage timelines, multiple projects, and agency deliverables.

Additional Information

Applicants will be asked about their right to work in Malaysia, expected monthly salary, qualifications, and experience in market research during the application process.

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Administration Assistant – Market Research, Malaysia

• Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

About Mintel

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Mintel is seeking a motivated professional to fill the position of Administration Assistant.The role will sit within the GNPD Coverage Team which is responsible for the strategic management of our fieldassociate network in 86 countries worldwide, tracking market activity and trends in each of those countries to ensurewe capture the right products to build the Global New Products Database.

The purpose of this role is to assist and support other members of the global Coverage team on a variety of tasks. The ideal candidate will be happy to provide administrative support to research teams, ensuring smooth operations and successful project execution.

What You Will Be Doing:

• Providing administrative support to research teams, ensuring smooth operations and successful project execution.
• Check, verify and process field associate invoices
• Communicate with field associates when additional data, information or products are needed
• Maintain, Organise or Update Team Internal Website/Database Information
• Assisting in ad-hoc team/research projects
• Assisting in Trade Show process and logistics.

Who We Are Looking For:

• are a graduate with a diploma/degree in Marketing, Business or relevant field
• are fluent in English (additional SEA languages are advantageous)
• have excellent time management skills with the ability to prioritise work
• have problem solving skills and pay attention to details
• are able to multitask
• have strong organisational skills
• thrive in a team atmosphere
• are comfortable speaking with contacts over the phone or face-to-face
• are comfortable with spreadsheet applications

What We Offer:

• Culture that supports true collaboration whilst embracing remote working.
• Flexible start and end times.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
• Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

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