1,016 Field Support jobs in Malaysia

This job focuses on maintaining and supporting the technological infrastructure in retail stores. Responsibilities include troubleshooting devices, managing cables, reinstalling operating systems, and supporting hardware and network equipment. The role requires independent work, travel to store locations, and proactive problem-solving. Benefits include career growth opportunities, salary increments, bonuses, and additional perks such as free laundry services and reward points. The ideal candidate is technically curious, proactive, and capable of working in a fast-paced environment.

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.
  
  

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.
  
  

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.
  
  

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.
  
  

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.
  
  

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.
  
  

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Service (Technical Support) - Full Time role at Cartrack

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Service (Technical Support) - Full Time role at Cartrack

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service (Technical Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database
• Develop strategies and provide seamless customer support
  
  

• Have relevant working experience in customer services
• Able to work on shift ( morning and night shift )
• Fluent in Bahasa Malaysia and English, both written and verbal.
• Good phone etiquette and able to multitask.
• Vibrant Character with a positive attitude
• Fresh grads are welcome to apply
  
  

• Near LRT station (Abdullah Hukum)
• Unlimited Medical Outpatient Benefit
• Insurances Coverage
• Start with 15 days AL
• New-born Baby Gift up to RM200
• Flexible Benefit
• Performance Bonus (Yearly)
• Dental Coverage
• KPI Incentive RM400

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Cartrack by 2x

Subang Jaya, Selangor, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Puchong, Selangor, Malaysia MYR1,700.00-MYR2,500.00 1 day ago

Batu Caves, Selangor, Malaysia MYR2,000.00-MYR2,400.00 1 month ago

Puchong, Selangor, Malaysia MYR1,800.00-MYR3,500.00 1 month ago

Puchong, Selangor, Malaysia MYR1,700.00-MYR2,500.00 1 day ago

Kelang, Selangor, Malaysia MYR2,000.00-MYR2,300.00 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours ago

Puchong, Selangor, Malaysia MYR1,700.00-MYR2,500.00 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Batu Caves, Selangor, Malaysia MYR2,000.00-MYR2,400.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar!

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? How many years' experience do you have as a marketing executive? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！