650 Field Operations jobs in Malaysia
Field Operations Engineer
Posted 3 days ago
Job Viewed
Job Description
Essential Duties and Responsibilities
- Conduct site surveys and assess technical feasibility for new EV charger installations
- Prepare installation proposals and technical inputs including load calculations, power requirements, and layout recommendations
- Cable routing plans and installation method statements
- Bill of materials and scope-of-work documentation
- Collaborate with business development, design, and project teams during proposal phase
- Perform installation supervision, commissioning, and testing of EV charging stations (AC & DC)
- Monitor and maintain installed chargers for uptime, safety, and compliance
- Troubleshoot hardware and communication issues on-site using diagnostic tools
- Coordinate with utility providers, civil contractors, and equipment OEMs as required
- Maintain accurate field reports, checklists, and service logs
- Ensure all work complies with electrical safety standards, local codes, and company policies
- Provide customer support and training for end-users when needed
- Perform other related duties as may be required by the Management
- Bachelor’s Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronics Engineering or related field
- At least 1-2 years of relevant experience in EV infrastructure, power distribution, any related field operations
- Able to work under minimal supervision
- Willingness to travel regularly to customer sites and project locations
- Strong communication skills in English, Malay, and Mandarin (optional)
- Ability to explain complex technical issues in a clear and understandable manner to non-technical clients and customers
Field Operations Engineer
Posted today
Job Viewed
Job Description
Company Overview
Chargesini EV Solution is one of Malaysia's fastest-growing EV charging operators. Founded in 2021 and active since August 2022, we've already rolled out more than 1,000 charging ports nationwide in less than three years. Our chargers are located where people need them most — at shopping malls, residential high-rises, and hotels. At Chargesini, our mission is simple: make EV charging easy, accessible, and sustainable. Together, we're powering Malaysia's shift towards a greener future.
Essential Duties and Responsibilities:
- Conduct site surveys and assess technical feasibility for new EV charger installations
- Prepare installation proposals and technical inputs including load calculations, power requirements, and layout recommendations
- Cable routing plans and installation method statements
- Bill of materials and scope-of-work documentation
- Collaborate with business development, design, and project teams during proposal phase
- Perform installation supervision, commissioning, and testing of EV charging stations (AC & DC)
- Monitor and maintain installed chargers for uptime, safety, and compliance
- Troubleshoot hardware and communication issues on-site using diagnostic tools
- Coordinate with utility providers, civil contractors, and equipment OEMs as required
- Maintain accurate field reports, checklists, and service logs
- Ensure all work complies with electrical safety standards, local codes, and company policies
- Provide customer support and training for end-users when needed
- Perform other related duties as may be required by the Management
Requirement:
- Bachelor's Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronics Engineering or related field
- At least 1-2 years of relevant experience in EV infrastructure, power distribution, any related field operations
- Able to work under minimal supervision
- Willingness to travel regularly to customer sites and project locations
- Strong communication skills in English, Malay, and Mandarin (optional)
- Ability to explain complex technical issues in a clear and understandable manner to non-technical clients and customers
Job Types: Full-time, Permanent
Pay: Up to RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Field Operations Manager
Posted today
Job Viewed
Job Description
Job description
What You'll Be Doing
Sales & Business Performance
- Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.
- Analyze sales data, identify performance gaps, and implement action plans to drive improvements.
Customer Experience & Brand Standards
- Ensure stores consistently deliver the Swatch customer experience.
- Monitor and address customer service issues, implementing improvements where necessary.
- Uphold brand presentation standards, particularly in store environment and visual merchandising.
People Development & Leadership
- Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.
- Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.
- Drive succession planning and talent pipeline development for future store leaders.
- Foster a strong performance-driven culture aligned with Swatch's values.
Operational Excellence & Compliance
- Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.
- Conduct routine store visit and audits, identify issues, and follow up on corrective actions.
- Support smooth execution of new launches, campaigns, and store-level initiatives.
Store Support
- Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.
- Step in to support store operations during peak periods or temporary vacancies, if needed.
Reporting
- Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.
- Prepare and submit reports as required by the Brand HQ, Management and departments on time.
Strategic Projects & Expansion
- Support new store openings, relocations, or refurbishments, ensuring smooth execution.
- Participate in strategic initiatives to enhance operational efficiency and customer experience.
- Provide market insights to support business planning and expansion in Malaysia.
Profile
- Diploma or Degree in Business, Retail, or related field.
- Minimum 7 years' experience in retail operations, with at least 3 years in a multi-store management role.
- Proven track record in driving sales performance and operational excellence.
- Strong leadership skills with the ability to inspire, coach, and develop teams.
- Excellent problem-solving, communication, and interpersonal skills.
- Commercially driven with strong analytical and business acumen.
- Ability to work in a fast-paced, dynamic environment with high adaptability.
- Willingness to travel frequently across Malaysia.
Field Operations Technician
Posted today
Job Viewed
Job Description
Job Title:
Equipment Operations & Field Maintenance Technician (50 Openings)
Location:
Serendah, Rawang, Selangor
Industry:
Advanced Manufacturing / Lithium-Ion Battery Production
Job Type:
Full-time
Our client,
is a renowned global leader in advanced lithium-ion battery technology. They are launching a brand-new manufacturing facility in the strategic site of Serendah Industrial Park, Rawang, and we are helping them build their foundational team.
This is a rare opportunity to be part of the inaugural team at a major new factory for a world-class player. Our client is on a significant ramp-up and seeks
50 skilled Equipment Operations & Field Maintenance Technicians
to ensure their operations run flawlessly from day one. This is your chance to launch a long-term career with an industry innovator.
About the Role:
As a vital member of the operations team, you will ensure the reliable performance of critical power facilities and electrical systems. You will be responsible for proactive maintenance, rapid troubleshooting, and upholding the highest standards of operational excellence within this cutting-edge environment.
Key Responsibilities:
- Execute proactive, routine operation and maintenance to prevent equipment failures.
- Monitor systems, diagnose malfunctions, and perform effective corrective repairs.
- Conduct urgent field repairs to minimize downtime and support continuous production.
- Identify potential risks and propose improvements to enhance system reliability.
- Maintain precise records of all maintenance activities and operational data.
- Work with a range of industrial systems, including air compressors, water chillers, vacuum pumps, HVAC, motors, and power distribution units.
Ideal Candidate Profile:
- Diploma or equivalent in Electrical, Mechanical, or Mechatronics Engineering.
- Minimum of 1 year of hands-on experience maintaining power facilities and electrical systems.
- Technical familiarity with industrial equipment (e.g., compressors, chillers, pumps, AC systems, PDUs).
- A strong work ethic, exceptional attention to detail, and a meticulous approach to following procedures.
- A proactive, problem-solving mindset with a commitment to quality and efficiency.
- Team-oriented individuals excited to contribute to a dynamic startup environment.
Why This is a Great Opportunity:
- Pioneering Role:
Be part of the founding team at a major new facility with tremendous growth potential. - Career Development:
Join a global industry leader with excellent opportunities for professional advancement. - Future-Proof Industry:
Gain experience in the essential and rapidly expanding field of new energy. - Strategic Location:
The factory is located in Selangor's primary industrial hub, surrounded by other major manufacturers.
Field Operations Manager
Posted today
Job Viewed
Job Description
Job Description
THE FUTURE IS WHAT WE MAKE IT.
Field Operations Manager
Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
Join Us and Make an Impact.
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
Key Responsibilities
Customer Engagement
- Develop strong trust relationships with key customer contacts.
- Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
Collaborate with:
Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
- Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
Monitor and push Pulsar adaption in the region.
- NPS – Responsible for driving Pulsar Survey adaption across the region and NPS for services.
- NPS – Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
- Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
Operational
- Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
- Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
- Regional focal for ISC Demand planning for Hardware & Software shipments – Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
- Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
- Ensure Installed Base Audits are planned and completed on schedule.
- Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
- Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
- Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
- Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
- Work with cross-functional teams to achieve business objectives.
- Monitor and analyse performance metrics to identify areas for operational improvement.
- Drive continuous improvement initiatives to enhance operational efficiency.
- Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
Work Force Planning
- Optimize resource allocation and drive productivity.
- Ensure FSS time entry, billability and overtime meet business targets.
- Ensure effective work execution, planning, and competency of the teams in their territory.
- Manage the relationship with GES and COEs for outsourcing packaged work.
- Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
- Ensure correct visas for foreign workers in partnership with FSM and GMS.
- Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
- Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
- Ensure Work Execution planning is completed to understand the resource and skill requirements.
Training and Development
- Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
- Identify FSS skills gaps and drive competencies to support future needs.
- Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
- Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
- Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
Key Experience & Capabilities
- Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
- Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
- Skills of Importance – Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell:
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
Copyright 2024 Honeywell International Inc.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Field Operations Executive
Posted today
Job Viewed
Job Description
Company Description
We are one of the biggest authorized Toyota Dealers and Service Providers, operating in Bangsar, Petaling Jaya, and Seremban. With 3 Sales outlets and 5 Service, Body & Paint Outlets, we offer comprehensive support for all Toyota vehicles. Our specialized corporate services include sales and service assistance, mobile service assistance, breakdown assistance, and insurance assistance.
Role Description
This is a full-time on-site role for a Field Operations Executive CSO, located in Petaling Jaya. The Field Operations Executive will be responsible for coordinating and overseeing daily operations, including business planning and budgeting. Additional responsibilities include managing service assistance programs, performing business and ensuring operational efficiency and effectiveness.
Qualifications
- Bachelor's degree in Automotive, or related field
- Willing to travel to Klang Valley area and Negeri Sembilan.
- Skills in Automotive, Business Planning and Operations Management
- Strong Analytical Skills and experience in Finance
- Proficient in Budgeting and financial planning
- Excellent organizational and coordination skills
- Strong communication and interpersonal skills
- Ability to work on-site and manage multiple tasks concurrently
- Experience in the automotive industry is a plus
Field Operations Manager
Posted 2 days ago
Job Viewed
Job Description
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Field Operations Engineer
Posted 3 days ago
Job Viewed
Job Description
Conduct site surveys and assess technical feasibility for new EV charger installations
Prepare installation proposals and technical inputs including load calculations, power requirements, and layout recommendations
Cable routing plans and installation method statements
Bill of materials and scope-of-work documentation
Collaborate with business development, design, and project teams during proposal phase
Perform installation supervision, commissioning, and testing of EV charging stations (AC & DC)
Monitor and maintain installed chargers for uptime, safety, and compliance
Troubleshoot hardware and communication issues on-site using diagnostic tools
Coordinate with utility providers, civil contractors, and equipment OEMs as required
Maintain accurate field reports, checklists, and service logs
Ensure all work complies with electrical safety standards, local codes, and company policies
Provide customer support and training for end-users when needed
Perform other related duties as may be required by the Management
Education and/or Work Requirements
Bachelor’s Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronics Engineering or related field
At least 1-2 years of relevant experience in EV infrastructure, power distribution, any related field operations
Able to work under minimal supervision
Willingness to travel regularly to customer sites and project locations
Strong communication skills in English, Malay, and Mandarin (optional)
Ability to explain complex technical issues in a clear and understandable manner to non-technical clients and customers
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Network Field Operations Associate
Posted 2 days ago
Job Viewed
Job Description
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Field Operations Engineer (Johor)
Posted 3 days ago
Job Viewed
Job Description
Essential Duties and Responsibilities
- Conduct site surveys and assess technical feasibility for new EV charger installations
- Prepare installation proposals and technical inputs including load calculations, power requirements, and layout recommendations
- Cable routing plans and installation method statements
- Bill of materials and scope-of-work documentation
- Collaborate with business development, design, and project teams during proposal phase
- Perform installation supervision, commissioning, and testing of EV charging stations (AC & DC)
- Monitor and maintain installed chargers for uptime, safety, and compliance
- Troubleshoot hardware and communication issues on-site using diagnostic tools
- Coordinate with utility providers, civil contractors, and equipment OEMs as required
- Maintain accurate field reports, checklists, and service logs
- Ensure all work complies with electrical safety standards, local codes, and company policies
- Provide customer support and training for end-users when needed
- Perform other related duties as may be required by the Management
- Bachelor’s Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronics Engineering or related field
- At least 1-2 years of relevant experience in EV infrastructure, power distribution, any related field operations
- Able to work under minimal supervision
- Willingness to travel regularly to customer sites and project locations
- Strong communication skills in English, Malay, and Mandarin (optional)
- Ability to explain complex technical issues in a clear and understandable manner to non-technical clients and customers