64 Factory Manager jobs in Malaysia

Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

Join to apply for the Supervisor, Production Management role at Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Supervisor supporting Finishing Production, you will be primarily responsible for leading team members to ensure efficient task completion and adherence to processes at Johor, Malaysia. In this role, a typical day will include:

• Oversee team members to ensure efficient task completion and adherence to processes
• Manage production activities, including assembly, material forming/shaping, processing, treating, or packaging
• Liaise with Manufacturing Engineering, Supply & Logistics, Sales, and other departments to develop production schedules and allocate resources
• Plan, prioritize, and manage production line maintenance and downtime to minimize disruptions
• Lead or participate in quality investigations and deliver continuous improvement
• Assure a safe work environment, develop pipeline talent, and foster a culture of excellence by leading performance management and driving talent development
• Ensure positive associate relations, enhance engagement, recognize achievements, and drive a strong safety culture
• Make day-to-day decisions affecting team members and impacting daily operations and efficiency
• Ensure all associates adhere to Good Manufacturing Practice (GxP) regulations, follow Standard Operating Procedures (SOPs), maintain documentation, and complete required training
• Meet individual job requirements and contribute to overall compliance and continuous improvement
• Adherence to Alcon values and behaviors, observe and ensure full compliance with Alcon Code of Business Conduct, and Alcon Health, Safety and Environment Standards

• Education: Degree in science, engineering or any related field
• Minimum 5 years supervisory experience in a manufacturing environment
• Good writing skills in relation to risk assessments papers
• Improvement projects experience in relation to change request and SOPs drafting
• Lean manufacturing experience
• Must be willing to work in rotating shift

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• See your career like never before with focused growth and development opportunities
• Collaborate with teammates to share best practices and learnings as work evolves

See your impact at alcon.com/careers

• Seniority level: Associate
• Employment type: Full-time
• Job function: Production and Manufacturing
• Industries: Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Alcon by 2x

Get notified about new Production Manager jobs in Gelang Patah, Johore, Malaysia .

Senai, Johore, Malaysia MYR6,000.00-MYR8,000.00 1 month ago

• Support the team by executing all administrative and operational duties.
• Support the team with documentation of the Seller Programmes processes
• Liaise with other internal teams (as and when required) to ensure the smooth execution of administrative and operational duties.
• Other ad hoc tasks as needed
  
  

• Bachelor's Degree in a related field
• Strong attention to detail and communication skills
• Comfortable with Excel and handling data
• Able to work independently, with a flexible and proactive attitude

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Job Description
In your new role you will:

• Performance Improvement: Drive cost, quality, and delivery improvements across all related sites during ramp-up and high-volume production, ensuring alignment with business objectives in close collaboration with production, test engineering, and R&D teams
• New Product Introduction and Change Management: Manage the ramp-up of new products and lead change management projects, ensuring seamless integration into existing production processes
• Sales and Marketing Support: Provide production-related support to Sales and Marketing colleagues, ensuring effective communication and alignment of production capabilities with customer needs
• Global Collaboration: Interact with global internal and external partners, fostering collaborative relationships and driving business growth through effective communication and partnership