51 Facility Manager jobs in Malaysia

Facility Manager

Bayan Lepas Jabil

Posted 6 days ago

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Job Description

Job Summary

Oversee, direct, and coordinate the maintenance, construction, and care of grounds, buildings, and building equipment. Management of EHS Department to ensure the establishment health and safety policies and procedures which ensure compliance with company, customer, and government regulations within any of the following functions: health and safety, industrial hygiene, or environmental protection.

Essential Duties And Responsibilities

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

  • Recruit, interview and hire Maintenance Supervisor, Housekeeping Supervisor, and Environmental Health and Safety (EHS) personnel.
  • Communicate criteria to recruiters for Maintenance, Housekeeping, and EHS position candidates.
  • Coach Facilities and EHS staff in the interviewing/hiring process if required.
  • Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

  • Identify individual and team strengths and development needs on an ongoing basis.
  • Create and/or validate training curriculum in area of responsibility.
  • Coach and mentor Facilities and EHS staff to deliver excellence to every internal and external customer.
  • Create and manage succession plans for the Facilities function.

Performance Management:

  • Establish departmental goals and objectives in accordance with industry standards, and overall improvement / profitability of the company.
  • Solicit ongoing feedback from peers and team member on team member’s contribution to the Facilities and EHS team. Provide ongoing coaching and counseling to team member based on feedback.
  • Express pride in staff and encourage them to feel good about their accomplishments.
  • Perform team member evaluations professionally and on time.
  • Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
  • Coordinate activities of large teams and keep them focused in times of crises.
  • Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

  • Provide communication forum for the exchange of ideas and information with the department.
  • Organize verbal and written ideas clearly and use an appropriate business style.
  • Ask questions; encourage input from staff.
  • Assess communication style of individual team members and adapt own communication style accordingly.
  • Influence organization to practice proper EHS procedures using marketing strategies and easy to use tools.

Functional Management Responsibilities

Business Strategy and Direction:

  • Know and understand the campus strategic directions.
  • Define, develop and implement Facilities and EHS strategies which will contribute to the campus strategic directions.
  • Provide regular updates on departmental strategies to Operations Manager and peers.

Cost Management:

  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
  • Management of capital budgeting, staffing and planning for Facilities Maintenance and EHS Management with regard to continuous improvement.
  • Owner of continuous cost reductions for facilities operations including utilities, maintenance and consumables.
  • Provide feedback to peers, and management staff on cost and cost trends.

Forecast Development and Accuracy:

  • Prepare timely forecasts for the department.
  • Compare forward forecast results to historical actual results for trend assessment and analysis.
  • Provide feedback to management staff as required.

Technical Management Responsibilities

  • Drive continuous improvement through trend reporting analysis and cost conscious management.
  • Facility management and maintenance including mechanical, electrical, HVAC, environmental and janitorial disciplines.
  • Maintain the positive image of our facilities and grounds for our customers, our employees and our stakeholders.
  • Establish, maintain and improve our total productive maintenance program for asset management centered on CMMS.
  • Project management execution in a cross functional environment with multiple customers and direct conflicts.
  • Establish new measurement systems if/where possible.
  • When possible and/or practical, exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
  • Organize the Environmental, Health, And Safety (EHS) activities in support of Industry Standards / Certifications and regulatory compliance.
  • Determine how to interrelate activities under a single focus to streamline execution.
  • Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Remain current with regulatory standards in the areas of responsibility.
  • Ensure 100% adherence to all company policies and procedures (i.e. EHS, Security, and Quality).
  • Ensure all sensitive and confidential information is handled appropriately.
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • Comply and follow all procedures within the company security policy.
  • May perform other duties and responsibilities as assigned.

Job Qualifications

KNOWLEDGE REQUIREMENTS

  • Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Advanced PC skills, including training and knowledge of Jabil’s software packages.
  • Ability to tailor advanced quality tools training to all levels of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong knowledge of global and regional logistics operations and industry.
  • Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
  • Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
  • Strong knowledge of international direct and indirect taxes as well as global customs regimes.
  • Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
  • Strong and convincing communication skills.
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Education & Experience Requirements

  • Minimum of five years management/technical experience in all aspects of facilities management, which includes Facilities Engineering and EHS Management experience. Excellent verbal, written, organizational, financial, operations and computer skills. Direct supervisory experience in the disciplines mentioned above preferred. B.A./B.S. or equivalent preferred; and five years experience; or equivalent combination of education and experience
  • Or a combination of education, experience and/or training.

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. #J-18808-Ljbffr
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Facility Manager

Kulim, Kedah SCHOTT

Posted 11 days ago

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Job Description

About us

Your Contribution
  • Planning: Plans all investment, development, and maintenance works at the site for buildings, grounds, transformer, generator set, machinery and equipment.
  • Technology/Engineering related to the facility definition: Keeps informed about new technical developments.
  • Infrastructure: Ensure that the site’s infrastructure is fully and efficiently supplied with electrical, energy, and other utilities.
  • TPM (Total Preventive Maintenance): Controls and analyzes the efficiency of planned and realized measures.
  • Service provider: Define the scope of service according to the business needs with consideration of local regulations.
  • Supervision: Leads, promotes, and motivates the employees within his/her area of responsibility, especially performance appraisal and goal setting agreement, personnel development and training measures.
  • EHS (Environment, Health, and Safety): Ensures adherence to and monitoring of legal laws and internal regulations concerning EHS in his/her organizational unit and is occasionally involved in the development of new concepts and directives in close corporation with the EHS site advisor.
Your Profile
  • Minimum 10 years’ managerial experience in project and facilities.
  • Facility, costing and Project management.
  • Building By Law knowledge.
  • Problem solving skills.
  • At least a Bachelor degree in Engineering.
Your Benefits

SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.

At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

Contact Us

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT Glass (Malaysia) Sdn. Bhd., Human Resources, Wendy Wang, +86512680959896101

*At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.

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Facility Manager

Klang, Selangor RTX Corporation

Posted 19 days ago

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Job Description

**Date Posted:**
2025-08-05
**Country:**
Malaysia
**Location:**
Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia
**Position Role Type:**
Unspecified
**Key Responsibilities**
**Building and Grounds Maintenance:**
+ Oversee the comprehensive maintenance of all facilities, including buildings, grounds, and infrastructure.
+ Develop and execute a proactive maintenance schedule to ensure optimal functioning of all systems, including HVAC, electrical, plumbing, compressed air, wastewater treatment plants, and more.
**Health and Safety Compliance:**
+ Ensure full compliance with all relevant health, safety, and environmental regulations.
+ Regularly audit the facility to identify potential hazards and implement corrective measures.
**Security Management:**
+ Lead the security team to safeguard the facility, overseeing the operation of security systems including CCTV, intrusion detection, and access control.
+ Continuously assess and enhance site security protocols to address emerging threats.
**Vendor and Contractor Coordination:**
+ Negotiate and manage contracts with vendors and service providers to ensure quality and cost-effectiveness.
+ Supervise and coordinate the work of contractors, ensuring all services are delivered in line with agreements and that contractors adhere to relevant Environmental, Health, and Safety (EHS) standards.
**Space Planning and Management:**
+ Strategically plan and manage space allocation to meet current and future needs of the organization.
+ Oversee office moves, reconfigurations, and space optimization projects to support organizational growth and efficiency.
**Budgeting and Financial Oversight:**
+ Develop, manage, and optimize the facilities budget, ensuring cost-effective use of resources.
+ Monitor expenses, identify opportunities for cost savings, and implement budget control measures.
**Sustainability and Environmental Stewardship:**
+ Track and report on environmental metrics, and lead the implementation of energy-saving and sustainability initiatives.
+ Drive continuous improvement in the facility's environmental performance in alignment with corporate sustainability goals.
**Emergency Preparedness and Response:**
+ Develop, implement, and regularly update emergency response plans to ensure readiness for a variety of scenarios.
+ Organize and lead drills, training sessions, and other preparedness activities to maintain high levels of readiness.
**Team Leadership and Development:**
+ Manage, mentor, and develop a team of facilities professionals, fostering a culture of excellence and continuous improvement.
+ Set clear performance goals, provide regular feedback, and conduct performance evaluations.
**Customer Service Excellence:**
+ Act as the primary point of contact for all facility-related issues, ensuring timely and effective resolution.
+ Maintain a high level of customer satisfaction by proactively addressing and resolving any facility-related concerns.
**Requirement**
+ Bachelor's Degree in Mechanical, Electrical, Facilities Engineering, or related technical field.
+ Minimum 5 years of facilities management experience in a regulated technical or industrial environment; **experience in aviation MRO or manufacturing is highly desirable** .
+ Hands-on experience managing **facility-critical systems** , including HVAC, compressed air, electrical distribution, wastewater treatment plants, and cleanroom-related utilities.
+ Proven track record ensuring **EHS compliance** and coordinating audits or inspections from regulatory bodies (e.g., DOSH, DOE, BOMBA).
+ Experience with **contractor and vendor management** for specialized technical systems (e.g., WWTP chemical servicing, air compressor maintenance, fire protection systems).
+ Strong team leadership skills with experience in supervising technicians and contractors in a safety-sensitive environment.
+ Able to lead **cross-departmental coordination** for infrastructure readiness, site improvements, and emergency support planning.
+ Demonstrated ability to plan and control **facility operating budgets** , perform cost-benefit analysis, and identify opportunities for energy or cost efficiency.
+ Strong problem-solving skills with a practical, hands-on approach to resolving facility issues.
+ Excellent communication and stakeholder management skills, including liaison with authorities, management, and internal users.
+ High attention to detail, organizational discipline, and a **customer-service mindset** in supporting operations continuity.
+ Proficient in Microsoft Excel, Word, PowerPoint; familiarity with dashboards or KPI reporting tools is an advantage.
+ Familiarity with ISO 9001/14001/45001 requirements is an added advantage.
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Property/Facility Manager

Petaling Jaya, Selangor JAM PJ

Posted 17 days ago

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Job Description

This job is all about managing a lively event space! You’ll handle operations, maintenance, and keep everything safe. You might like this job because you get to create great experiences for guests while working in a fun environment.

We are seeking an experienced Facility Manager to oversee the operations, maintenance, and safety of our startup event space. The ideal candidate will have a strong background in facilities management, vendor coordination, and ensuring a seamless experience for clients and guests.

Job Requirements
  • Minimum 3-5 years of experience in facilities management, preferably in event spaces or similar venues.
  • Strong leadership and organizational skills.
  • Knowledge of safety and building regulations.
  • Problem-solving skills and attention to detail.
  • Ability to manage vendors and negotiate contracts.
  • Relevant certifications (e.g., Facility Management license, safety certifications) are a plus.

Job resposbilities:

  • Manage daily operations of the facility, including maintenance, security, and cleanliness.
  • Coordinate repairs, renovations, and preventive maintenance.
  • Ensure compliance with safety standards and legal regulations.
  • Liaise with vendors, contractors, and service providers.
  • Develop and implement facility policies and emergency procedures.
  • Optimize space utilization and operational efficiency.
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Facility Senior Manager

Ipoh, Perak Fritz Dräxlmaier GmbH & Co. KG

Posted 17 days ago

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Job Description

Facility Senior Manager

Lokasi: 

Chemor (Ipoh), MY, 31200

Key tasks include:

  • Supervising and overseeing the direction of the project, ensuring that the specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
  • Reviewing building practices to ensure compliance with forecast budgets, health and safety guidelines, and project manageme
  • Managing overall site performance of construction processes, including liaising with suppliers and sub-contractors
  • Prepare budgets and ensure that the construction team uses them in the most econom
  • coordinating and supervising construction and maintenance
  • selecting tools and materials
  • making safety inspections and ensuring construction and site safety
  • checking and preparing site reports, designs and drawings
  • maintaining quality control procedures
  • finding ways to prevent problems from happening and to solve any that crop up
  • assessing and minimizing risk
  • writing reports and keeping on top of paperwork
  • helping to negotiating contracts and securing permits and license
  • Good knowledge of building methods and regulations
  • Conflict resolution abilities and confidence in dealing with multiple people, including tradespeople, customers, stakeholders, and superviso
  • Experience in dealing with local authorities like BOMBA,MBI and others

Requirements

  • In-depth knowledge of construction best practices
  • Degree in Civil Engineering/ Architecture/ Engineering
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Assistant Manager (Facility Services & Engineering)

Negeri Sembilan, Negeri Sembilan TEMASEK LIFE SCIENCES LABORATORY LIMITED

Posted 13 days ago

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Job Description

We are seeking a dedicated and skilled professional to support the efficient management and operation of facility systems in TLL. The role involves coordinating maintenance, engineering operations, and service delivery to ensure infrastructure reliability, safety, and compliance, while contributing to improvements in building system performance and resilience.

Responsibilities:

  • Oversee daily operations and performance of Mechanical & Electrical (M&E) systems, including plumbing, HVAC, fire safety, standby generators, and other critical infrastructure.
  • Supervise service providers and contractors to ensure maintenance and repair works meet safety, quality, and performance standards.
  • Conduct regular inspections, incident reporting, and basic troubleshooting to ensure smooth facility operations.
  • Assist in the planning and executing preventive and corrective maintenance programmes across all infrastructure.
  • Co-ordinate facility-related projects, minor renovations, and system upgrades in collaboration with internal teams and vendors.
  • Ensure compliance with statutory and regulatory requirements (e.g. SCDF, MOM, NEA, BCA, SLA, etc.).
  • Support sustainability initiatives, including energy management and optimisation of building systems (e.g. BMS).
  • Maintain accurate records of maintenance works, inspections, and equipment performance for compliance and audits.
  • Assist in procurement, budgeting, and contract-related processes for facilities management

Requirements:

  • Diploma or Degree in Mechanical, Electrical, Building Services Engineering, or related discipline.
  • At least 5 years of facilities management experience, preferably in research, laboratory, or similar settings.
  • Proficient in M&E & plumbing systems, including building management systems (BMS).
  • Knowledgeable in statutory compliance and safety standards for facility operations.
  • FSM certification or Green Mark credentials are advantageous.
  • Excellent communication and coordination skills for managing vendors and collaborating with cross-functional teams.
  • Composed and effective in handling urgent or unexpected situations.
  • Proactive and strong ownership and commitment to delivering results.

Salary and benefits are commensurable with educational qualifications and working experience of the candidate. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals may apply by sending their curriculum vitae to

For more info, please refer to our website: .

(Please note that only shortlisted candidates will be notified)

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Manager I , Facility Management

Kuala Lumpur, Kuala Lumpur Concentrix

Posted 11 days ago

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Job Title:
Manager I , Facility Management
Job Description
The Facility Manager, Facilities position is responsible for all aspects of daily facility operations and maintenance of all Critical, Electrical, HVAC, UPS, other equipment's etc. This position supports the business needs of Site Management while providing a comfortable and safe work environment for employees. The candidate needs to ensure equipment maintenance and uptime to ensure there is no business disruption. Also, this person will be the Country FM Lead and will be managing the locations across Indonesia (Currently Jakarta and Yogyakarta). This person will all need to manage the People Management aspects of the RE team at Indonesia.
+ Utilize Facilities Request System to manage facilities tasks and work tickets in a timely manner - Helpdesk & SLA for team and Service providers.
+ Regular testing of critical equipment including electrical systems, ACs, AV ,Mechanical , UPS, ATS, etc. required to maintain facility operations.
+ Co-ordinate regular maintenance activities for critical equipment's, electrical, plumbing, and carpentry
+ Ensure & Co-ordinate equipment uptime including CNX & Landlord scope
+ Ensuring planned preventive maintenance is carried out for all CNX / Landlord assets.
+ Provide input to Facilities Manager and help manage vendor relationships for all facilities purchases and supply orders
+ Support Service providers / Partner / Colleagues in managing relocation/space planning such as reconfigurations, retrofits and build-outs according to schedule
+ Ensure health and safety policies and procedures are being followed through ongoing communication and reinforcing accountability
+ Provide input to Regional Manager for annual budgets
+ Coordinate with internal groups for employee health and safety concerns
+ Maintain accurate records of inventory transactions through correct entry of addition and removal of materials in the inventory system
+ Coordinate management, flow and tracking of articles received and shipped among loading dock, shipping and receiving office and I/E partners
+ Communicate with stakeholders, clients and ensure timely and accurate expedition of customer requests
+ Generate inventory reports as per requests
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Indonesian (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Industry X - Productions & Operations Management Consulting

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted 6 days ago

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Job Description

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction) role at Accenture Southeast Asia

As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include:

  1. Project Controls Strategy & Framework: Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies.
  2. Schedule Management: Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively.
  3. Cost Management & Forecasting: Manage budgets, forecasts, analyze cost trends, and support funding requests.
  4. Risk and Change Management: Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers.
  5. Governance and Compliance: Ensure adherence to policies and standards, oversee contractor controls.
  6. Reporting and Analytics: Develop control reports, dashboards, and provide insights through analytics tools.
  7. Collaboration and Communication: Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests.
  8. Continuous Improvement: Enhance control processes, conduct lessons-learned reviews.

Minimum requirements:

  • Bachelor’s Degree in Construction Management, Engineering, or related field.
  • 10+ years in project controls management, with experience in data center or mission-critical projects.
  • Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore).
  • Experience managing large-scale projects, owner representation, familiarity with MEP systems.
  • Strong analytical, communication, and stakeholder management skills.
  • Knowledge of industry standards (AACE, PMI) is preferred.

Additional details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Strategy/Planning and Consulting
  • Industries: Business Consulting and Services

This job is active and accepting applications.

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Industry X - Productions & Operations Management Consulting

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted today

Job Viewed

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Job Description

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

role at

Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:

Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:

Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:

Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:

Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:

Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:

Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:

Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:

Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.

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Inside Sales Team Lead Malaysia Operations Management 17-August-2025

TDCX Group

Posted today

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Job Description

Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Responsible for the day to day management of the contact centre to ensure that KPIs are met.
  • Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
  • Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
  • Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
  • Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position
  • Experience leading, inspiring and motivating others to meet goals and metrics
  • Possess project and resource management skills
  • Strong communication and interpersonal skills
  • Excellent decision making and analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.


Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

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  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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