What Jobs are available for Execution Specialist in Malaysia?

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Group Safety, Security, Health and Environment (SHE) at Roche is a people-focused, expert-driven organization that supports global operations by enabling patient outcomes without harming the planet. Operating through a role-based matrix of expert Chapters and outcome-driven Networks, Group SHE fosters collaboration and innovation to deliver sustainable, impactful solutions for both the business and the wider community.
**The Opportunity:**
As a Security Operations Specialist within Group SHE at Roche, you will support the execution of global strategies in security, emergency management, business continuity, and product crime across your region. Operating in a 24/7 "follow-the-sun" model, you will monitor threats, assist in incident response, and provide operational support to enhance resilience and safeguard Roche's assets.
+ Continuously assessing and mitigating regional risks by identifying security gaps and improvement opportunities.
+ Analyzing and connecting multiple data sources to link incidents, identify emerging threats, and analyze evolving trends.
+ Preparing and delivering reports on regional security risks, incidents, and mitigation efforts to Group SHE and stakeholders.
+ Providing operational and technical support, offering subject matter expertise and guidance to regional teams and business units.
+ Enhancing security awareness and preparedness through training programs and fostering stakeholder collaboration.
+ Participating in post-incident reviews to improve future preparedness.
+ Supporting the adoption of digital tools for better communication, coordination, and case support.
**Who You Are:**
+ Holding a Bachelor's degree or equivalent in a relevant field, with advanced studies or training in security or emergency services seen as an advantage
+ Bringing 4+ years of experience in global security, crisis management, or enterprise resilience in either the public or private sector is preferred
+ Certified or familiar with programs like CPP, PSP, or other professional designations in security or risk management are highly desirable
+ Proven experience implementing security, emergency management, BCM, and/or product crime strategies for large global organizations.
+ Strong analytical, crisis management, and project management skills; ability to work autonomously with minimal supervision.
+ Team player with excellent influencing skills and networking ability within a global matrix organization.
+ Fluent in English with additional language skills as an advantage
+ **This role has 2 positions available.**
**In exchange we provide you with:**
+ Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ Excellent benefits & flexibility: competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
+ A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
_Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:_ _ we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Group Safety, Security, Health and Environment (SHE) at Roche is a people-focused, expert-driven organization that supports global operations by enabling patient outcomes without harming the planet. Operating through a role-based matrix of expert Chapters and outcome-driven Networks, Group SHE fosters collaboration and innovation to deliver sustainable, impactful solutions for both the business and the wider community.
**The Opportunity**
As a Senior Security Operations Specialist within Group SHE at Roche, you will play a critical role in implementing global strategies related to security, emergency management, business continuity, and product crime across your assigned region. Operating in a 24/7 "follow-the-sun" model, you will provide subject matter expertise to strengthen the organization's resilience and ensure preparedness for any operational disruptions.
+ Maintaining and implementing regional risk mitigation, preparedness, and recovery plans aligned with Group SHE standards.
+ Assessing and connecting multiple data sources to link incidents, identify emerging threats, and analyze evolving trends.
+ Acting as a key liaison between global teams and local stakeholders to integrate security, emergency management, business continuity, and product crime into strategic planning and operations.
+ Leading swift and coordinated responses to regional emergency, business continuity, and security incidents within a 24/7 follow-the-sun model.
+ Preparingand delivering detailed reports on regional security risks, incidents, and mitigation actions to Group SHE and stakeholders.
+ Conducting and contributing to post-incident reviews to provide insights and recommendations for continuous improvement.
+ Supporting the development and delivery of training programs to build local team capabilities on security, emergency management, business continuity, and product crime.
**Who you are:**
+ Holding a Master's degree or equivalent in a relevant field is preferred, with additional training in security, risk management, or emergency services considered a strong advantage
+ 7 + years of experience in global security management, crisis response, or related fields such as military, law enforcement, or enterprise resilience is preferred
+ Certified or experienced in professional programs such as CPP, PSP, or regional equivalents in security, business continuity, or investigations are highly desirable
+ Demonstrating a successful track record in leading security and resilience programs across large multinational organizations
+ Skilled at influencing without authority and collaborating effectively across global, cross-functional, and multicultural teams
+ Proactive, adaptable, and calm under pressure, with balance of strategic thinking and hands-on execution in high-stakes, 24/7 operational environments
+ Fluent in English with additional language skills as an advantage
In exchange we provide you with:
+ Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ Excellent benefits & flexibility: competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, mentoring opportunity, buddy program, team buildings, holiday party.
+ A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
_Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:_ _ we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
To manage the Trade SCB Finance Operations at KL
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

**Job Purpose and Impact**
The Senior Customer Operations Specialist will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
+ Work with Customer Operations Team Lead to execute a common supply chain customer strategy in partnership with commercial, product line and across supply chain and develop deep trust-based relationships with diverse partners in SEA and beyond, including other regions (US, EU, China, India, etc) ranging from export teams, product line, customer service and supply chain.
+ Coach and mentor less experienced members of the team and has a mindset of continuous career development through learning, job scope evolving and career progression.
+ Analyze customer experience insights and analytics, turning customer feedback and pain points into meaningful solutions and outcomes, especially focused on product and packaging quality, delivery experience, etc. working closely with plant operations and food safety and quality team.
+ Coordinate communication for customers with plants located within/outside of SEA regarding order status, sales forecast, invoices, contract balances shipment availability or whenever our plants are undergoing a crisis and priority-based allocations are made.
+ Partner with Customer Operations Team Lead to deploy growth opportunities in and across the full value chain by understanding customer specialized requirements (warehouse solutions, heating and tolling facilities, packaging and transportation requirements) and translate this into compelling projects for supply chain organization to innovate and explore.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience.
**Preferred Qualifications**
+ One year of supervisory experience
+ One year experience working within an operations team, in a fast-faced environment.
+ Developing and maintaining strong, collaborative customer relationships through engagement.
+ Executing order processing & order fulfillment activities from the end to end order management process.
+ Prior experience gained in a Supply Chain or Logistics role, working within a supply planning or logistics team will be an added advantage.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The American Express Global Recruitment Operations Team is a key function within the Colleague Services that is authorized to conduct and oversee the background verification and employment eligibility process. The information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company's reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information in order to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.
This position - Rec ops Specialist - India & APAC will report to the Rec Ops Analyst -India & APAC. Individual must have the ability to manage Background verification cases for India and APAC region as Subject matter Expert and collaborate with Global Recruitment operations team as needed. Additional responsibilities will include, but not limited to the following:
**Key Responsibilities include:**
+ Providing support with end-to-end processing of pre-employment background verification cases
+ Proactively reviewing background verification reports and communicating with candidate/colleagues to obtain any information and/or documentation to support insufficiencies and check discrepancies
+ Proactively raise delayed/Error BV cases to Hire Right Customer care team and share observations with Team manager on daily/weekly basis
+ Partners with local market CEG stakeholders like recruitment teams, CLR, ELG teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
+ Proactively monitor relevant Recruitment Operations shared email inbox in Salesforce and respond to all Background verification related queries
+ Maintain a robust and accurate data set relating to all background verification activity in Master database
+ Assist in compiling excel reports and analytics related to background verification reconciliation and share BV status with stakeholders
+ Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
+ Provide Cross team support to Post offer team in preparing offer letters as ad-hoc support, participate in Project marketplace or any ad-hoc projects throughout the year.
+ Support the Recruitment Operations Team leader and Manager in executing process improvement initiatives
+ Periodic update to the user guides, candidate guides for India and APAC region
+ Stay aligned & manage BV cases within agreed BV SLAs and metrics
+ Maintain data integrity by actively managing and updating the Vendor's system for reviewing BV reports
**Required Skills/Capabilities:**
+ Excellent written and verbal communications skills in English and Japanese (N2 or higher).
+ Detail orientation and critical thinking are key requirements to this position.
+ Min overall 3 years of work experience. Prior experience in HR operations, Recruitment function, or Background verification will be preferred.
+ Prior experience in vendor management or vendor interaction will be preferred.
+ Adapts quickly to changing work environment with ability to absorb additional responsibilities
+ Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team oriented, collaborative environment
+ Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
+ Experience with Microsoft Office Tools, Taleo and ability to learn new tools as needed
+ Experience in working to manage tight deadlines, with multiple SLAs
+ This is a hybrid role which requires 3 days to be onsite
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Human Resources
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Commercial Operations Specialist is a seasoned role, responsible for optimizing business processes and operational efficiencies, ensuring that the business operates efficiently, maintains financial health, and aligns with its strategic objectives.
This role either ensures the organization is developing and launching services that can be transacted within the countries or is accountable for the commercial and financial operations of large client accounts.
**Key responsibilities:**
+ Identifies, analyses, and optimizes key commercial processes, aiming to improve efficiency, reduces costs, and enhances overall operational effectiveness.
+ Creates and maintains documentation for standardized business processes, ensuring clarity and consistency in operational procedures.
+ Leads or participates in projects related to process optimisation, automation, and efficiency enhancements.
+ Ensures that operational processes comply with industry regulations and internal policies and assess and mitigate risks associated with business operations.
+ May be accountable for the in-life financial and commercial operations of client projects.
+ Assists in financial analysis, budgeting, and forecasting to support sound financial management and cost control.
+ Identifies opportunities for improved profitability and/or increased revenue within the client project.
+ Handles contract amendments or changes and ensuring that all parties adhere to revised terms.
+ Performs any other related task as requested by management.
**To thrive in this role, you need to have:**
+ Good client relationship management skills and a client-centric approach to post-sales operations.
+ Solid proficiency in financial management, including budgeting, forecasting, and financial analysis.
+ Strong analytical skills and experience using data analytics tools to extract insights from client and financial data.
+ Strong communication and interpersonal skills for interacting with clients and internal stakeholders.
+ Strong negotiation skills are valuable for contract amendments.
+ Solid understanding of the IT services industry, including trends, technologies, and competitive landscape.
+ Strong problem-solving abilities to address client issues and find solutions that meet their needs.
+ Solid proficiency in MS Office applications, especially Excel.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in a relevant field of study (Finance, Commerce, Business).
+ Relevant certifications preferred.
**Required experience:**
+ Seasoned experience gained in a Commercial Operations or Business Process Optimization or similar role.
+ Seasoned experience gained in a similar role, preferably within a global IT services organization.
+ Seasoned experience in managing business processes and operations on a global and/or regional scale, considering cultural and regulatory differences.
+ Seasoned track record of working cross-functionally with multiple teams.
+ Seasoned experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, license agreements.
**#LI-APAC**
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Key Purpose of the Job:**
**Responsible for providing governance and execution for the Global Vendor/Factory creation and maintenance of end-to-end processes in INFOR TPM and SAP MDG and REVA MDM systems. Lead the Infor Nexus TPM (Trading Partner Management) processes for external factory and Vendor onboarding. This includes engaging the vendors to onboard for payment systems within VF SAP and INFOR Nexus SCF platforms. Provide Operational Support for S2A/Infor System by proactively monitoring end-to-end exceptions and completing follow-up to fix the issues or engage with relevant DT/Business team to fix the root causes. INFOR NEXUS ADMIN role including activities like User Creation / Task Flows and Master Table maintenance.**
**Key Area of Responsibility:**
**#1 Provide Governance and execution for New Factory and Vendor Creation in MDG:**
**Ensure all requests satisfy the VF Vendor/Factory creation requirements. Ensure that the requests are in conformity with FFC System and carry the required approvals. Ensure the requests are new and conform to VF compliance requirements. Monitor and execute activities required in global SAP-Vendor MDG system for Vendor creation. Pre-Check new Factory/Vendor creation forms for accuracy and completeness. Co-ordinate with Vendor Coalition Management / Accounts payable / Legal teams to get the Vendor profiles created. Create the Factory profile in MDG and follow up to approval from Vendor coalition management. Inform the requesting team the codes after factory/vendor created in MDM.**
**#2 Lead the Infor Nexus TPM (Trading Partner Management) Vendor onboarding Automation process.**
**Initiate and setup the TPM Automation activity calendar for Factory/Vendor onboarding. This includes 6 stages with 3-9 specific activities/approvals/inspections and VP approvals and updates from the Factory / Vendor / VF Sourcing - FP&A - Compliance - Brand VP - S&R - Training and Assessment and Vendor enrichment processes. Connect independently with all Factory / Vendors to hand-hold / clarify and train on activities required from them in Infor as a part of their onboarding process. Partner with Sourcing/FP&A/Compliance-S&R and facilitate completion of mandatory activities for the process stages to be completed. Monitor all vendor trainings and conduct assessments (after training is complete). Ensure all assessments are passed by the new Factory/Vendor before moving to next stage. Execute TPM activities like Request Validation, TP Profile creation, Completion of PQ, Sourcing Assessment, TP Registration, Backend Setup, Administration of Vendor Creation Forms, Issue onboarding via Document Management, Arranging of S&R training, Onboarding documents review, TP Onboarding, Infor backend update for activation of profile and closing of requests. Engage with the Vendors to set up the payment information in VF and INFOR SCF platforms.**
**#3 Maintenance of existing Vendor/Factory details**
**Pre-Check new Factory/Vendor creation forms for accuracy and completeness. Co-Ordinate with Accounts payable / Legal teams where required for confirmation. Make the required change in MDM system and follow up with Vendor coalition Management till approval. Inform the requesting team after the change is approved and published.**
**#4 Data Governance for MDG**
**Review alerts of new Factory / Vendor profiles and validate key information exists and is accurate. Check if any inactive Vendor/Factory profiles are due to missing/expired data (FFC number) in MDG system. If yes, complete / follow up with respective brand/team, and close. Process exception report of PO's inactive in INFOR due to missing/expired data. Do periodic review of Factories and Vendors in MDG to ensure correct information (FFC#, Common Vendor Name, Common Factory Name, Vendor Group Name etc.) exists.**
**#5. Exception Monitoring for INFOR/S2A operational reports**
**Monitor and process operational exception reports for INFOR/S2A. Follow up with respective business teams where required.**
**#6. Administration Tasks for INFOR**
**Responsible for creating VF User profiles in INFOR. Setup task flows for new users. Maintenance (if required) for existing users.**
**Own Master Table maintenance for Infor Platform as requested by business.**
R-
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Selangor, Malaysia
**Job Family Group:**
Production Engineering Upstream
**Worker Type:**
Regular
**Posting Start Date:**
October 14, 2025
**Business unit:**
Projects and Technology
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role**
The TAS OSE teams provide remote operational support to Shell asset. This role is to provide remote operational support to SMEP offshore asset along with supporting other SEAM processes including but not limited to Process Safety & Asset Management, HSSE & SP and Asset Management Foundations Practices, Workplace Health, Safety and Security.
This role provides remote operational support to drive production excellence in Oil and Gas facilities. The successful candidate will review site operations, identify opportunities for production optimization, cost reduction, and process safety improvements, and support the efficient performance of assigned operating units.
The role is deeply embedded in site work processes and requires close collaboration with production teams and cross-functional departments. The candidate will work closely with onsite operations staff and support the Production Delivery Manager in ensuring the safe and reliable execution of front-line operations.
**What you'll be doing**
**HSSE**
+ Demonstrate strong safety leadership and uphold HSSE standards across all activities.
+ Actively contributes to incident investigations, troubleshooting, and participates in Time Out to Understand (TOTU) sessions.
+ Maintain discipline-critical documents and own site Operating Procedures and Production Manuals (POPMs).
+ Drive improvements in alarm management through regular reviews.
**SEAM Process Support**
+ Ensure safe and reliable production operations.
+ Support Management of Change (MoC) processes and Turnaround planning.
+ Identify and manage threats and opportunities to enhance operational performance.
**Operations Excellence**
+ Conduct robust plant surveillance and integrate daily with operations teams.
+ Guide asset engineers to operate within safe and reliable parameters.
+ Collaborate with multidisciplinary teams to support production operations.
+ Configure and monitor PI screens for effective surveillance.
+ Lead alarm management and rationalization using tools like DynAMo and ACM/UTL.
+ Maintain ESP tools and data integrity; generate monthly KPI reports.
+ Partner with Production Excellence and global teams to drive continuous improvement.
+ Champion innovation and operational improvements in O&M practices.
+ Coordinate with offshore/onshore assets, logistics, and stakeholders to execute planned work.
+ Support equipment installation, inspection, testing, and participate in HAZOP reviews.
+ Assist in startup activities and review pre-commissioning procedures.
+ Provide operational support for maintenance and process safety activities.
+ Promote process safety behaviors and coach others.
+ Identify opportunities to improve unit capacity, yield, and availability.
+ Maintain and develop training materials for operations engineers.
+ Stay current with Oil & Gas production technologies and industry best practices.
**What you bring**
+ Bachelor's degree (or equivalent) in Chemical Engineering, with relevant experience in Oil & Gas production operations.
+ Prior hands-on experience in operating onshore and/or offshore Oil & Gas production facilities.
+ Strong operational knowledge to make real-time decisions on conflicting activities and plant control.
+ Proven ability to manage control room operations independently.
+ Solid understanding of Oil & Gas technologies and integration across process units.
+ Familiarity with field instrumentation, quality measurement systems, metering, and Distributed Control Systems (DCS).
+ Experience in Ensure Safe Production (ESP) practices, including alarm management, plant monitoring, surveillance, troubleshooting, and emergency response.
+ Proficient in Management of Change (MoC) processes.
+ Working knowledge of SAP PM module.
**Behavioral Competencies**
+ Self-motivated and capable of working independently with minimal supervision.
+ Effective team collaborator, able to build strong relationships with remote asset production teams.
+ Skilled in managing multiple priorities, stakeholder expectations, and maintaining composure under pressure.
+ Strong understanding of business workflows and demonstrates maturity in handling challenging situations.
+ Proactive in addressing Ethics & Compliance and Employee Relations/Industrial Relations (ER/IR) concerns.
-
**What we offer**
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
+ Progress as a person as we work on the energy transition together.
+ Continuously grow the transferable skills you need to get ahead.
+ Work at the forefront of technology, trends, and practices.
+ Collaborate with experienced colleagues with unique expertise.
+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
+ Benefit from flexible working hours, and the possibility of remote/mobile working.
+ Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
+ Take advantage of paid parental leave, including for non-birthing parents.
+ Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
+ Grow as you progress through diverse career opportunities in national and
+ international teams.
+ Gain access to a wide range of training and development programmed.
**We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** click here ( **.**
**Shell Business Operations (SBO) in Malaysia**
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
**Set Up Your Job Alerts ( can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Mission
To provide a seamless and positive eXperience for our customers who contact us via multiple channels.
Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests.
Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).
What you will be working on
+ Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients.
+ Handle Incidents & Requests received via Multiple Communication Channels and coordinate
+ the End-to-End Ticket Lifecycle by following the incident and request management procedures.
+ Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building Knowledge base for customer experience organization and customers.
+ Ensure that excellent customer experience is achieved through the combination of soft skills and customer- centric mindset.
+ Invest in Self-Learning and development: Stay up-to-date with new services, and invest in technical expertise for specific areas according to the business needs.
The ideal candidate
+ Customer oriented mindset, highly accountable, agile, and results oriented.
+ Ability to work in, co-create and contribute to a highly complex and team-oriented global environment.
+ High aptitude for learning and developing skills in his/her areas of specialization.
+ Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured environment.
+ Develop organizational and communication skills.
+ Taking ownership and driving end to end resolution while keeping the customer updated.
+ Ability to comply with process requirements, like discipline on the job schedule, adherence to established procedures and effort to meet performance metrics related to the job.
+ Contributes to the organization's quality goals by knowing and understanding quality metrics and the way she/he can positively impact those.
+ Involvement in small projects with the guidance of the operations manager or people leader.
+ Learn from the focus groups such as QA, KM, Feedback, and others, as part of their development.
Requirements for IT:
+ H.S Diploma.
+ Basic Knowledge in Windows, Mac and iOS in general.
+ Supports Standard and Non-Standard Software, Hardware & Infrastructure.
+ Fluent in Japanese, preferably JLPT N2 above as the role will need to support our Japan counterpart, and English with excellent written and oral communications skills is required.
+ Able to work on shifts (Example from 7am to 4pm) for the Japanese IT team.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**