197 Execution Specialist jobs in Malaysia
Process Excellence Execution Specialist(Malaysia, India)
Posted 9 days ago
Job Viewed
Job Description
The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences – primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.
Strategy
• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank
Business
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
People & Talent
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
Risk Management
- Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans
Governance
- Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables
Regulatory & Business Conduct
- Display exemplary conduct and live by theGroup’s Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
- Group Transformation Office
- Process Excellence Team
- Process Excellence practitioners across the Bank
- Business Analysts
- Strategy & Transformation, HR and Learning teams
- External vendors (if applicable) for certifications, training and sharing of best practices
Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
Financial Management
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed
Regulatory & Business Conduct
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
• Group Transformation
• CIB
• CIB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)
- Minimum 5years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
- Knowledge of the Bank, in terms of key processes, stakeholder groups
- Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
- Knowledge of “SCB ways
- Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
- Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
- A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
- Growth mindset. Appetite, ambition and ability to experiment and learn quickly
- Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
- A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
- Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
- Demonstrate understanding of and commitment to the Group’s core values
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Process Excellence Execution Specialist(Malaysia, India) | Kuala Lumpur, MY
Posted 4 days ago
Job Viewed
Job Description
Process Excellence Execution Specialist(Malaysia, India) Standard Chartered Kuala Lumpur, Malaysia
Process Excellence Execution Specialist(Malaysia, India)
Job Summary
The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences - primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.
Strategy
• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank
Business
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the 'process excellence community and practitioners' and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards - driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
People & Talent
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
Key Responsibilities
Risk Management
- Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans
Governance
- Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
- Group Transformation Office
- Process Excellence Team
- Process Excellence practitioners across the Bank
- Business Analysts
- Strategy & Transformation, HR and Learning teams
- External vendors (if applicable) for certifications, training and sharing of best practices
Skills and Experience
Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
Financial Management
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed
Regulatory & Business Conduct
• Displays exemplary conduct and live by the Group's Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank's Conduct Principles
Key Stakeholders
• Group Transformation
• CIB
• CIB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)
Qualifications
- Minimum 5 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
- Knowledge of the Bank, in terms of key processes, stakeholder groups
- Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
- Knowledge of "SCB ways
- Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
- Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
- A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
- Growth mindset. Appetite, ambition and ability to experiment and learn quickly
- Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior to individual teams
- A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
- Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
- Demonstrate understanding of and commitment to the Group's core values
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Customer Success & Implementation Specialist
Posted 11 days ago
Job Viewed
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the job Customer Success Manager - Series C HR TechProject:
- Retain a certain level of customer satisfaction according to internal metrics
- Support the existing and new APAC Customers .
Role:
- Conduct Customer Analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teams
- Implement and manage customer onboarding guiding and training customers to familiarize with the platform
Must-have's :
- 2-3 years of experience in customer success or account management for enterprise software, preferably with experience working with customers in the ANZ region
- Demonstrated experience in successfully managing and coordinating the delivery of technical/ software-led projects
Level / Grade:
- Mid-level - under the customer success department and reporting to the Head of Customer Success
Location:
- Hybrid (2 days a week in the office) based in KL
Please do click the "apply" button or via our careers page below.
#J-18808-LjbffrCustomer Success & Implementation Specialist
Posted today
Job Viewed
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About the job Customer Success Manager - Series C HR Tech
Project:
Retain a certain level of customer satisfaction according to internal metrics Support the existing and new APAC Customers
. Role: Conduct Customer Analysis and reporting
to provide internal intelligence and insight to the organization, including Sales and Marketing teams Implement and manage customer onboarding guiding and training customers to familiarize with the platform Must-have's : 2-3 years of experience in customer success or account management for
enterprise software,
preferably with experience working with
customers in the ANZ region Demonstrated experience in successfully managing and coordinating the delivery of technical/ software-led projects Level / Grade: Mid-level - under the customer success department and reporting to the Head of Customer Success Location: Hybrid
(2 days a week in the office) based in KL Please do click the "apply" button or via our careers page below.
#J-18808-Ljbffr
Business Strategy Execution Assistant Manager
Posted 11 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.
With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.
What We Offer
- Rapid Professional Growth: Opportunities for professional development in a fast-growing international retail organization.
- Exposure to Senior Leadership: Gain direct exposure to MR DIY’s senior leadership, contributing insights to high-level decisions that drive international growth.
- Dynamic Work Environment: Engage in a culture that values innovation, collaboration, and personal growth.
Key Responsibilities
- Assist the Unit Manager in daily operations and task execution.
- Supervise and guide executives within the unit.
- Monitor and ensure timely completion of assigned projects and responsibilities.
- Support in analysing data and preparing reports for management.
- Coordinate with other units to ensure smooth operations.
- Address and resolve store issues related to unit responsibilities.
- Resolve audit findings and VIP visit feedback.
- Coordinate new store openings, relocations, and closures.
- Implement display tools and oversee new product category rollouts.
- Support strategic projects, including business growth and international expansion.
Job Requirements
- Bachelor’s degree or Diploma in a relevant field.
- Minimum 2 years of experience in retail operations or coordination roles.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks efficiently.
- Good analytical and problem-solving skills.
- Effective communication and a good team player.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development
- Industries Retail
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#J-18808-LjbffrBusiness Strategy Execution Assistant Manager
Posted 11 days ago
Job Viewed
Job Description
MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.
With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.
What We Offer
- Rapid Professional Growth: Opportunities for professional development in a fast-growing international retail organization.
- Exposure to Senior Leadership: Gain direct exposure to MR DIY’s senior leadership, contributing insights to high-level decisions that drive international growth.
- Dynamic Work Environment: Engage in a culture that values innovation, collaboration, and personal growth.
Key Responsibilities
- Assist the Unit Manager in daily operations and task execution.
- Supervise and guide executives within the unit.
- Monitor and ensure timely completion of assigned projects and responsibilities.
- Support in analysing data and preparing reports for management.
- Coordinate with other units to ensure smooth operations.
- Address and resolve store issues related to unit responsibilities.
- Resolve audit findings and VIP visit feedback.
- Coordinate new store openings, relocations, and closures.
- Implement display tools and oversee new product category rollouts.
- Support strategic projects, including business growth and international expansion.
Job Requirements
- Bachelor’s degree or Diploma in a relevant field.
- Minimum 2 years of experience in retail operations or coordination roles.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks efficiently.
- Good analytical and problem-solving skills.
- Effective communication and a good team player.
Implementation Project Specialist (Mandarin/Cantonese)
Posted 11 days ago
Job Viewed
Job Description
LSEG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Implementation Project Specialist (Mandarin/Cantonese) role at LSEG
LSEG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Implementation Project Specialist (Mandarin/Cantonese) role at LSEG
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Role Purpose
The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.
Responsibilities
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
- Coordinate all internal collaborators and resources to achieve the objective of the implementation.
- Coordinate all implementation related activities and tasks.
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
- Distributes tasks to various teams to achieve agreed timelines, scope and costs.
- Make sure internal process is followed and keep systems record and key data up to date.
- Monitor and communicate updates on progress to key collaborators in format and method agreed.
- Holds reviews on the status of their book of business informing about the progress and potential issues.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
- Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
- Ensuring project deadlines are met and escalate to relevant groups as required.
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.
- Technical skills: Hands-on computer network experience or telco network experience.
- Business level proficiency in English and Mandarin, for communication with internal and external stakeholders via call and emails.
- Proficient in spoken Cantonese (for communication with Hong Kong clients)
- Highly organized, with attention to detail
- Ability to pick up and understand processes quickly
- Strong interpersonal skills with excellent verbal and written communication
- Experience in supporting teams in the day to day running of operations, projects, customer change
- Highly pro-active and to have a sense of urgency
- Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
- Experience working with customers in planning and communicating an implementation type of project.
- Basic understanding of the product, technology of the project, changes they coordinate.
- Excellent customer facing engagement skills.
- Basic knowledge of LSEG product suite
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting and Financial Services
Referrals increase your chances of interviewing at LSEG by 2x
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Operations Specialist
Posted 11 days ago
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Job Description
Are you seeking a dynamic opportunity where you can leverage your financial acumen, operational expertise, and administration skills to drive success in a multinational environment? Join our team as an Operation Support Executive, where you’ll play a pivotal role in managing sales forecasts, order processing, and customer service for 18 countries across diverse Asian markets. This role offers a blend of finance, operations, and administrative responsibilities, providing a unique opportunity to contribute to the growth and efficiency of our global business.
What You’ll Be Doing
As an Operation Support Executive, you'll play a key role in order processing and consolidating Marketing Distributors (MD) sales forecasts and generating sales and inventory reports by SKU. You'll manage Asian order processing to meet sales targets and enhance customer relations. Additionally, you'll provide crucial support to commercial teams in administering Asian sales and marketing operations. Your responsibilities will also include handling customer technical inquiries, overseeing general office administration, creating and managing databases, and compiling reports to ensure efficient organization operations.
Order Processing and Reporting
- Update and maintain the ARO order Tracking Query with current, accurate and timely information to monitor order/shipment status.
- Responsible for orders processing for assigned countries. Address routine order issues requiring immediate attention.
- Managing database of FCA sales and local sales in ARO system.
- Maintain customer account/order files with appropriate digital documents for accurate record keeping compliance and audit purposes.
- Maintain ARO reporting system, update orders placement and orders status into the system.
- Provide customer service and follow-up support to all internal/external customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
- Submit and process Credit Applications for new accounts or reactivations.
- Provide routine order shipment reports.
Supply Chain Support
- Solicit and prepare consolidated forecast report for review.
- Track orders OTIF to monitor packager’s performance and update supply chain for improvement purpose.
- Day to day liaison with the supply chain/logistics on order fulfillment for Asia Marketing Distributors.
Operation / Administration Support
- Collect, coordinate, communicate, and monitor Asian SKU forecasts and consolidation on a monthly, quarterly and annual basis. To ensure minimal forecast variance to achieve optimal inventory management and positive impact on EBITDA.
- Monitor Asia Debtors accounts to maintain zero balance in overdue accounts and update monthly Asia Accounts Due report.
- Send monthly Account Due report to Regional Managers.
- Send monthly statement to MDs and follow up with MDs on overdue invoices.
- Collect local sales report from MDs to provide local sales inventory report.
- Provide monthly reports from ARO reporting system including MDs local sales, inventory report, etc.
- Check all invoices of ARO office expense and obtain approval of the expenses.
- Oversee the review and distribution of monthly statement to MDs and follow up on overdue invoices to ensure prompt payment and avoid delinquency and reduce bad debts exposure.
- Collect and respond to direct customer enquiries/sales leads and product inquiries. Coordinates internally to respond to product technical inquiries from customer with support and input from R&D/Quality and product integrity, as needed. Progress and monitor and report major technical and quality issues from time to time.
- Assist and provide cross functional ad-hoc administration to Asian Sales and Marketing operations.
What You’ll Bring To The Role
- Minimum of 2-3 years of experience in a sales operations role with a multinational company, including experience with US headquarters in managing accounts receivable.
- General working knowledge and experience with inventory models, forecasting methods, inventory control procedures, order processing, customer service, and logistical/payment process flows, demonstrating expertise in order processing best practices.
- Able to independently review, coordinate and communicate routine weekly/monthly sales reports and letters of credit (LC) resulting in approval and shipment.
- Demonstrated expertise in independently consolidating sales forecasts and orders to produce bridge reports between forecast and orders.
- Proficient understanding of trading term and credit control to review and make recommendations.
- Experience administering Sales Reporting System and ERP systems to ensure accurate and efficient handling of sales and accounts receivable data.
- Able to provide administrative support, including coordination of forecasts, management of debtor accounts, report generation, communication with stakeholders, and assistance with sales and marketing operations.
- Understanding of supply chain management concepts and processes and the multiple functions and how they interact: between sales, marketing, supply chain, accounting and financial reporting.
- Proficiency of Microsoft Office Applications: Excel, Word and PowerPoint.
- Fluent written and spoken English, Mandarin, and Bahasa with excellent communication skills to interact effectively with internal and external stakeholders.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Certification in supply chain management or relevant field would be advantageous but not required.
Total Rewards
- Impactful Responsibilities: Take on a diverse range of responsibilities, from managing sales forecasts to overseeing order processing and customer inquiries, allowing you to make a tangible impact on the organization's operations and success.
- Growth Opportunities: Join a dynamic team where you can leverage your expertise while continuously learning and developing new skills. Explore opportunities for career advancement and professional growth within a multinational company.
- Cross-Functional Collaboration: Engage in cross-functional collaboration with teams across sales, marketing, supply chain, and finance, providing you with exposure to various aspects of business operations and enhancing your understanding of how different functions interact.
- Global Reach: Contribute to the success of a global company with operations spanning across diverse Asian markets. Work with stakeholders from different countries and cultures, broadening your international experience and perspective.
- Supportive Environment: Be part of a supportive and collaborative work environment where your contributions are valued, and your ideas are encouraged. Join a team that prioritizes communication, teamwork, and professional development, fostering a culture of excellence and innovation.
Are you ready to drive operational excellence and contribute to the success of a multinational company? Join our team as we revolutionize operations, maximize efficiency and performance, and leave a profound mark on a global scale. Apply now and be a part of our exciting journey!
About Us
At WD-40 Company we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our “why” is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our “why” is by cultivating a tribal culture through learning, teaching and living our values.
Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent.
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
Why You Should Apply
- Learning-based culture that supports the growth and development of all tribe members.
- Strong values aligned, purpose driven culture whose #1 strategic driver is People first mindset where everybody experiences a sense of belonging.
- Over 91% employee engagement as of January 2024 global employee survey.
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.
#J-18808-LjbffrSenior Specialist, TB SME / Commercial Implementation | Kuala Lumpur, MY
Posted 3 days ago
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Job Description
We are seeking a highly motivated Senior Specialist, TB SME / Commercial Implementation to join our Transaction Banking team at RHB Banking Group. In this role, you will be responsible for driving growth and maximizing usage of Transaction Banking (TB) products and services across an assigned portfolio. You will work closely with internal stakeholders and clients to develop value-driven solutions that support business objectives, enhance client engagement, and increase wallet share through trade and cash management offerings.
Responsibilities- Enhance usage and promote cross-selling of TB products and services within existing customer base
- Grow market share and transaction banking business of assigned portfolio (existing and new clients)
- Drive GTB (Group Transaction Banking) agenda by optimizing utilization of trade and cash management solutions through active collaboration with Relationship Managers, Operations, Branches, and other internal teams
- Maintain strong and effective client relationships within your assigned portfolio
- Develop and present tailored client value propositions to address specific customer needs
- Ensure that all Pricing Variation and Operational Empowerment (OE) requests align with pre-approved criteria and the Group's business strategy
- Support the Unit Head, Portfolio Management, in executing strategic campaigns, initiatives, and assignments related to your portfolio
- Experience in transaction banking, SME/commercial banking, or relevant financial services domain
- Strong knowledge and interest in trade and cash management products
- Excellent communication and interpersonal skills, with a client-centric mindset
- Analytical and solutions-oriented, with the ability to develop and deliver actionable insights
- Self-motivated, proactive, and able to work collaboratively across functions
- Knowledge of internal processes, regulatory frameworks, and pricing strategies is an advantage
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and opportunities for professional growth. Our wellness initiatives and flexible work arrangements support a healthy work-life balance. Join us and be part of our transformative journey.
Boost Your CareerFind thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-LjbffrSenior Specialist, TB SME / Commercial Implementation | Kuala Lumpur, MY
Posted today
Job Viewed
Job Description
We are seeking a highly motivated
Senior Specialist, TB SME / Commercial Implementation
to join our Transaction Banking team at RHB Banking Group. In this role, you will be responsible for driving growth and maximizing usage of Transaction Banking (TB) products and services across an assigned portfolio. You will work closely with internal stakeholders and clients to develop value-driven solutions that support business objectives, enhance client engagement, and increase wallet share through trade and cash management offerings. Responsibilities
Enhance usage and promote cross-selling of TB products and services within existing customer base Grow market share and transaction banking business of assigned portfolio (existing and new clients) Drive GTB (Group Transaction Banking) agenda by optimizing utilization of trade and cash management solutions through active collaboration with Relationship Managers, Operations, Branches, and other internal teams Maintain strong and effective client relationships within your assigned portfolio Develop and present tailored client value propositions to address specific customer needs Ensure that all Pricing Variation and Operational Empowerment (OE) requests align with pre-approved criteria and the Group's business strategy Support the Unit Head, Portfolio Management, in executing strategic campaigns, initiatives, and assignments related to your portfolio Qualifications
Experience in transaction banking, SME/commercial banking, or relevant financial services domain Strong knowledge and interest in trade and cash management products Excellent communication and interpersonal skills, with a client-centric mindset Analytical and solutions-oriented, with the ability to develop and deliver actionable insights Self-motivated, proactive, and able to work collaboratively across functions Knowledge of internal processes, regulatory frameworks, and pricing strategies is an advantage What We Offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and opportunities for professional growth. Our wellness initiatives and flexible work arrangements support a healthy work-life balance. Join us and be part of our transformative journey. Boost Your Career
Find thousands of job opportunities by signing up to eFinancialCareers today.
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