94 Excellence Manager jobs in Malaysia

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Commercial Excellence Manager

Requisition ID: 10261

Who We Are

Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena, Lucozade Sport, BRAND'S Essence of Chicken, Tea+, BOSS Coffee, V Energy - delivering quality products that honor our commitment to harmony with people and nature.

AtSuntory Malaysia , we are proud to be part of the globalSuntory Group , a Japanese multinational renowned for its unwavering commitment tohealth ,wellness , andenriching lives . With a legacy deeply rooted ininnovation andnatural science , we deliver high-qualityhealth enrichment and functional beverages tailored to the needs of Malaysian consumers.

Guided by our mission to“Inspire the Brilliance of Life” , we blend cutting-edge research with a profound respect for nature to support holistic well-being — from the inside out.

We are the proud brand owner of several iconic products with strong cultural heritage and consumer trust:

• Ribena – the beloved blackcurrant drink rich in Vitamin C.
• BRAND’S – a trusted name in health supplements, including the renowned BRAND’S Essence of Chicken.
• C.C. Lemon – a refreshing lemon-flavored drink packed with Vitamin C, offering a zesty boost for your daily wellness.

About your role

At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company – you are an important part of this and here’s how your role helps us win.

As aCommercial Excellence Manager, you will play a pivotal role in driving strategic planning, data-driven decision-making, and cross-functional collaboration across Malaysia and Singapore. You’ll lead initiatives in Revenue Growth Management, category strategy, and in-store excellence to optimize profitability and elevate commercial performance. This role bridges Sales, Finance, and Marketing to ensure integrated execution and agile course correction across channels.

Role Type: Individual Contributor
Reporting Line Manager: Head of Commercial Excellence, South Cluster

Compensation and Benefits:

• 16% Employer EPF contribution
• Medical and insurance coverage (including direct dependents)
• Optical and dental coverage

What You'll Do

• Lead the development and implementation of Commercial Excellence strategies across channels and markets.
• Apply RGM levers—Price, Pack/Price Architecture, Mix, Promotion, and Trade Investment—to drive sustainable growth.
• Design and execute in-store visibility frameworks using the 5Ps and PICOS (Picture of Success) model.
• Collaborate with cross-functional teams to align strategies and ensure agile execution.
• Analyze financial performance and develop pricing guidelines to balance profitability and competitiveness.
• Coach and upskill execution teams across markets to embed best practices and drive continuous improvement.
• Foster innovation and experimentation through shopper-centric approaches and category visioning.

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What's in it for you

• Strategic Impact : Shape commercial strategies that directly influence revenue, profitability, and market share.
• Regional Exposure : Work across the South Cluster (Malaysia & Singapore), gaining insights into diverse market dynamics.
• Cross-Functional Collaboration : Partner with Sales, Marketing, Finance, and Trade teams to drive integrated execution.
• Innovation & Growth : Lead the development of Perfect Store frameworks and category captaincy initiatives.
• Career Development : Be part of a high-performing team with opportunities to grow in strategic and leadership capabilities.

What You need to be successful

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 7–10 years of experience in FMCG, with a strong background in Commercial Excellence, RGM, or related fields.
• Proven expertise in category management, shopper marketing, and strategic planning.
• Strong project management and problem-solving skills.
• Excellent influencing and networking abilities across all levels of the organization.
• Business acumen with a holistic view of commercial performance.
• Willingness to travel and engage in Gemba activities across markets.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

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• Lead and execute continuous improvement initiatives across production, packaging, and supply chain processes.
• Identify and analyze operational inefficiencies and recommend solutions using Lean, Six Sigma, Kaizen, and other CI tools.
• Facilitate training and workshops to upskill teams on CI methodologies and build site-wide capabilities.
• Partner with key stakeholders (Operations, Quality, Maintenance, Engineering) to align improvement projects with business goals.
• Track and report KPIs; measure progress and ensure sustainability of implemented changes.
• Drive cost savings, waste reduction, efficiency improvements, and process standardization.
• Cultivate a continuous improvement mindset and high-performance culture at all levels of the site.
• Support digital transformation initiatives and adoption of Industry 4.0 tools where applicable.

The Successful Applicant

A successful Operations Excellence Manager should have:

• A background in Engineering or Manufacturing.
• Proven experience in a similar role within the FMCG industry.
• Strong leadership skills and the ability to drive continuous improvement initiatives.
• Experience in implementing lean manufacturing practices.
• Excellent communication and presentation skills.

What's on Offer

• An attractive salary package
• Additional benefits including medical coverage and annual leaves.
• A collaborative, innovative, and team-oriented work environment.
• Opportunity to work in one of the leading companies in the FMCG industry.

If you are a proactive individual who is passionate about leading change and improvements within an organization, we encourage you to apply. This role offers a unique opportunity to make a significant impact in a large organization within the FMCG industry.

ContactTerri TanQuote job refJN-052025-6742504Phone number6012 329 1378 #J-18808-Ljbffr

Operational Excellence Manager/Asst. Manager (Governance & Quality)

At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads.

Manager/Asst. Manager, PMQ (Operational Excellence Manager/Asst. Manager)

We are seeking an individual to act as an internal consultant, responsible for identifying and driving initiatives to improve customer satisfaction, reduce OPEX, enhance efficiencies, mitigate operational risks, and ensure adherence to the governance framework of Vendor Management.

Key Responsibilities:

• Drive continuous customer process improvement activities across the NFSC, including establishing a local Process Management and Quality function.
• Manage customer experience and execute digitization strategies.
• Establish and lead Quality Management activities, analyze operational data (e.g., customer feedback), report and monitor operational KPIs, and inform process owners accordingly.
• Drive closure of performance gaps and monitor operational performance.
• Oversee system enhancements and projects from process improvement initiatives, including project portfolio management (PPM) and demand management.
• Manage vendor relationships with external business partners, internal teams, and IT providers.
• Handle regulatory changes and reporting.

Qualifications:

• Minimum of 5 years experience in governance and change management within specific process functions, financial services, or related fields.
• Proficiency in Microsoft Office Suite, especially Excel (including VBA).
• Strong problem-solving, analytical, and communication skills.
• Ability to collaborate cross-functionally and cross-culturally.

What We Offer:

• Attractive remuneration packages
• Flexible working policies
• Health and wellbeing initiatives
• Opportunities for lifelong learning and career development
• Free onsite parking
• A dynamic, inclusive, and sustainable working environment

Are you ready for an exciting challenge to accelerate your career? Join our team and create your future where opportunities are limitless.

BMW Group values diversity and inclusion as strengths of our teams. Equal opportunities are fundamental to our recruitment and employment policies. Our hiring decisions are based on personality, experience, and skills.

Learn more about diversity at BMW Group at bmwgroup.jobs/diversity .

Apply today and start this journey with us!

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5+ years of working experience in Supply Chain, Demand & Supply Planning and any other relevant experience

Position Summary

Lead & oversee the supply chain team efforts to improve and excel the Demand & Supply Planning processes. This role focuses on ensuring that the Demand & Supply Planning function operates efficiently, accurately and strategically to meet customer demand and support Nestlé’s broader objectives. Monitor the performance metrics of the demand and supply planning processes. When necessary, the Excellence Steward aligns with the owner of the performance matrix to define an actionable plan for improving performance.

Key Responsibilities:

• Identify and implement best practices in Demand & Supply Planning including development and refinement of processes & tools.
• Establish and monitor standard key performance indicators across Markets for demand & supply planning (e.g., forecast accuracy, bias, inventory health status, production adherence, etc.).
• Drive initiatives to improve the defined key performance indicators (if needed) across Markets.
• Continuously review and optimize Demand & Supply Planning processes to eliminate inefficiencies, reduce manual intervention, and automate tasks where possible.
• Foster collaboration in Markets, across Demand & Supply Planning processes.
• Evaluate and lead the implementation of software and tools to streamline and enhance the Demand & Supply Planning processes.
• Collaborate with the Excellence Stewards in the other markets to ensure process standardization & sharing of best practices and to create a global expert network across the zones.
• Provide trainings and mentorship to the Demand & Supply Planning community to improve their skills and expertise.
• Align with key stakeholders to define the performance metrics, their corresponding targets and the required timing to generate the reports.
• Generate on-time and with the highest quality performance metrics reports and share across the markets.
• Collaborate with the appropriate stakeholder(s) to establish an action plan when performance metrics fall below the agreed-upon target

What will make you successful:

• Bachelor’s degree in Supply Chain, Engineering, Business or Economics
• Master’s degree in Supply Chain Management, Operations Management or MBA
• Six Sigma Certification or similar would be an added bonus.
• +5 years of experience in demand & supply planning. Should have extensive experience in demand planning or production planning and distribution and a great understanding of E2E supply chain operations to effectively meet customer demand and support Nestlé's broader objectives. Work experience in planning with OMP, PowerBI development or Planning Service Center would be an added bonus.
• Experience in process optimization. Should be skilled in analyzing existing processes, identifying areas for optimization, and implementing solutions to streamline operations, improve accuracy, and increase efficiency in Demand & Supply Planning.
• Experience in project management. Should possess strong project management skills, including the ability to develop project plans, allocate resources effectively, manage timelines and budgets, mitigate risks, and communicate project progress effectively to stakeholders. Additionally, should be adept at leading cross-functional teams to achieve project objectives and drive continuous improvement in Demand & Supply Planning processes.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Position Snapshot

Location: Malaysia

Full-time

Bachelor’s/ Master’s Degree

5+ years of working experience in Supply Chain, Demand & Supply Planning and any other relevant experience

Position Summary

Lead & oversee the supply chain team efforts to improve and excel the Demand & Supply Planning processes. This role focuses on ensuring that the Demand & Supply Planning function operates efficiently, accurately and strategically to meet customer demand and support Nestlé’s broader objectives. Monitor the performance metrics of the demand and supply planning processes. When necessary, the Excellence Steward aligns with the owner of the performance matrix to define an actionable plan for improving performance.

Key Responsibilities:

• Identify and implement best practices in Demand & Supply Planning including development and refinement of processes & tools.
• Establish and monitor standard key performance indicators across Markets for demand & supply planning (e.g., forecast accuracy, bias, inventory health status, production adherence, etc.).
• Drive initiatives to improve the defined key performance indicators (if needed) across Markets.
• Continuously review and optimize Demand & Supply Planning processes to eliminate inefficiencies, reduce manual intervention, and automate tasks where possible.
• Foster collaboration in Markets, across Demand & Supply Planning processes.
• Evaluate and lead the implementation of software and tools to streamline and enhance the Demand & Supply Planning processes.
• Collaborate with the Excellence Stewards in the other markets to ensure process standardization & sharing of best practices and to create a global expert network across the zones.
• Provide trainings and mentorship to the Demand & Supply Planning community to improve their skills and expertise.
• Align with key stakeholders to define the performance metrics, their corresponding targets and the required timing to generate the reports.
• Generate on-time and with the highest quality performance metrics reports and share across the markets.
• Collaborate with the appropriate stakeholder(s) to establish an action plan when performance metrics fall below the agreed-upon target

What will make you successful:

• Bachelor’s degree in Supply Chain, Engineering, Business or Economics
• Master’s degree in Supply Chain Management, Operations Management or MBA
• Six Sigma Certification or similar would be an added bonus.
• +5 years of experience in demand & supply planning. Should have extensive experience in demand planning or production planning and distribution and a great understanding of E2E supply chain operations to effectively meet customer demand and support Nestlé's broader objectives. Work experience in planning with OMP, PowerBI development or Planning Service Center would be an added bonus.
• Experience in process optimization. Should be skilled in analyzing existing processes, identifying areas for optimization, and implementing solutions to streamline operations, improve accuracy, and increase efficiency in Demand & Supply Planning.
• Experience in project management. Should possess strong project management skills, including the ability to develop project plans, allocate resources effectively, manage timelines and budgets, mitigate risks, and communicate project progress effectively to stakeholders. Additionally, should be adept at leading cross-functional teams to achieve project objectives and drive continuous improvement in Demand & Supply Planning processes.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

#J-18808-Ljbffr

Position Snapshot

Location: Malaysia

Company: Nestlé Malaysia

Full-time

Bachelor’s/ Master’s Degree

5+ years of working experience in Supply Chain, Demand & Supply Planning and any other relevant experience

Position Summary

Lead & oversee the supply chain team efforts to improve and excel the Demand & Supply Planning processes. This role focuses on ensuring that the Demand & Supply Planning function operates efficiently, accurately and strategically to meet customer demand and support Nestlé’s broader objectives. Monitor the performance metrics of the demand and supply planning processes. When necessary, the Excellence Steward aligns with the owner of the performance matrix to define an actionable plan for improving performance.

Key Responsibilities:

• Identify and implement best practices in Demand & Supply Planning including development and refinement of processes & tools.
• Establish and monitor standard key performance indicators across Markets for demand & supply planning (e.g., forecast accuracy, bias, inventory health status, production adherence, etc.).
• Drive initiatives to improve the defined key performance indicators (if needed) across Markets.
• Continuously review and optimize Demand & Supply Planning processes to eliminate inefficiencies, reduce manual intervention, and automate tasks where possible.
• Foster collaboration in Markets, across Demand & Supply Planning processes.
• Evaluate and lead the implementation of software and tools to streamline and enhance the Demand & Supply Planning processes.
• Collaborate with the Excellence Stewards in the other markets to ensure process standardization & sharing of best practices and to create a global expert network across the zones.
• Provide trainings and mentorship to the Demand & Supply Planning community to improve their skills and expertise.
• Align with key stakeholders to define the performance metrics, their corresponding targets and the required timing to generate the reports.
• Generate on-time and with the highest quality performance metrics reports and share across the markets.
• Collaborate with the appropriate stakeholder(s) to establish an action plan when performance metrics fall below the agreed-upon target

What will make you successful:

• Bachelor’s degree in Supply Chain, Engineering, Business or Economics
• Master’s degree in Supply Chain Management, Operations Management or MBA
• Six Sigma Certification or similar would be an added bonus.
• +5 years of experience in demand & supply planning. Should have extensive experience in demand planning or production planning and distribution and a great understanding of E2E supply chain operations to effectively meet customer demand and support Nestlé's broader objectives. Work experience in planning with OMP, PowerBI development or Planning Service Center would be an added bonus.
• Experience in process optimization. Should be skilled in analyzing existing processes, identifying areas for optimization, and implementing solutions to streamline operations, improve accuracy, and increase efficiency in Demand & Supply Planning.
• Experience in project management. Should possess strong project management skills, including the ability to develop project plans, allocate resources effectively, manage timelines and budgets, mitigate risks, and communicate project progress effectively to stakeholders. Additionally, should be adept at leading cross-functional teams to achieve project objectives and drive continuous improvement in Demand & Supply Planning processes.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

5+ years of working experience in Supply Chain, Demand & Supply Planning and any other relevant experience

Position Summary

Lead & oversee the supply chain team efforts to improve and excel the Demand & Supply Planning processes. This role focuses on ensuring that the Demand & Supply Planning function operates efficiently, accurately and strategically to meet customer demand and support Nestlé’s broader objectives. Monitor the performance metrics of the demand and supply planning processes. When necessary, the Excellence Steward aligns with the owner of the performance matrix to define an actionable plan for improving performance.

Key Responsibilities:

• Identify and implement best practices in Demand & Supply Planning including development and refinement of processes & tools.
• Establish and monitor standard key performance indicators across Markets for demand & supply planning (e.g., forecast accuracy, bias, inventory health status, production adherence, etc.).
• Drive initiatives to improve the defined key performance indicators (if needed) across Markets.
• Continuously review and optimize Demand & Supply Planning processes to eliminate inefficiencies, reduce manual intervention, and automate tasks where possible.
• Foster collaboration in Markets, across Demand & Supply Planning processes.
• Evaluate and lead the implementation of software and tools to streamline and enhance the Demand & Supply Planning processes.
• Collaborate with the Excellence Stewards in the other markets to ensure process standardization & sharing of best practices and to create a global expert network across the zones.
• Provide trainings and mentorship to the Demand & Supply Planning community to improve their skills and expertise.
• Align with key stakeholders to define the performance metrics, their corresponding targets and the required timing to generate the reports.
• Generate on-time and with the highest quality performance metrics reports and share across the markets.
• Collaborate with the appropriate stakeholder(s) to establish an action plan when performance metrics fall below the agreed-upon target

What will make you successful:

• Bachelor’s degree in Supply Chain, Engineering, Business or Economics
• Master’s degree in Supply Chain Management, Operations Management or MBA
• Six Sigma Certification or similar would be an added bonus.
• +5 years of experience in demand & supply planning. Should have extensive experience in demand planning or production planning and distribution and a great understanding of E2E supply chain operations to effectively meet customer demand and support Nestlé's broader objectives. Work experience in planning with OMP, PowerBI development or Planning Service Center would be an added bonus.
• Experience in process optimization. Should be skilled in analyzing existing processes, identifying areas for optimization, and implementing solutions to streamline operations, improve accuracy, and increase efficiency in Demand & Supply Planning.
• Experience in project management. Should possess strong project management skills, including the ability to develop project plans, allocate resources effectively, manage timelines and budgets, mitigate risks, and communicate project progress effectively to stakeholders. Additionally, should be adept at leading cross-functional teams to achieve project objectives and drive continuous improvement in Demand & Supply Planning processes.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

#J-18808-Ljbffr

**Position Snapshot**
Location: Malaysia
Company: Nestlé Malaysia
Full-time
Bachelor's/ Master's Degree
5+ years of working experience in Supply Chain, Demand & Supply Planning and any other relevant experience
**Position Summary**
Lead & oversee the supply chain team efforts to improve and excel the Demand & Supply Planning processes. This role focuses on ensuring that the Demand & Supply Planning function operates efficiently, accurately and strategically to meet customer demand and support Nestlé's broader objectives. Monitor the performance metrics of the demand and supply planning processes. When necessary, the Excellence Steward aligns with the owner of the performance matrix to define an actionable plan for improving performance.
**Key Responsibilities:**
- Identify and implement best practices in Demand & Supply Planning including development and refinement of processes & tools.
- Establish and monitor standard key performance indicators across Markets for demand & supply planning (e.g., forecast accuracy, bias, inventory health status, production adherence, etc.).
- Drive initiatives to improve the defined key performance indicators (if needed) across Markets.
- Continuously review and optimize Demand & Supply Planning processes to eliminate inefficiencies, reduce manual intervention, and automate tasks where possible.
- Foster collaboration in Markets, across Demand & Supply Planning processes.
- Evaluate and lead the implementation of software and tools to streamline and enhance the Demand & Supply Planning processes.
- Collaborate with the Excellence Stewards in the other markets to ensure process standardization & sharing of best practices and to create a global expert network across the zones.
- Provide trainings and mentorship to the Demand & Supply Planning community to improve their skills and expertise.
- Align with key stakeholders to define the performance metrics, their corresponding targets and the required timing to generate the reports.
- Generate on-time and with the highest quality performance metrics reports and share across the markets.
- Collaborate with the appropriate stakeholder(s) to establish an action plan when performance metrics fall below the agreed-upon target
**What will make you successful:**
- Bachelor's degree in Supply Chain, Engineering, Business or Economics
- Master's degree in Supply Chain Management, Operations Management or MBA
- Six Sigma Certification or similar would be an added bonus.
- +5 years of experience in demand & supply planning. Should have extensive experience in demand planning or production planning and distribution and a great understanding of E2E supply chain operations to effectively meet customer demand and support Nestlé's broader objectives. Work experience in planning with OMP, PowerBI development or Planning Service Center would be an added bonus.
- Experience in process optimization. Should be skilled in analyzing existing processes, identifying areas for optimization, and implementing solutions to streamline operations, improve accuracy, and increase efficiency in Demand & Supply Planning.
- Experience in project management. Should possess strong project management skills, including the ability to develop project plans, allocate resources effectively, manage timelines and budgets, mitigate risks, and communicate project progress effectively to stakeholders. Additionally, should be adept at leading cross-functional teams to achieve project objectives and drive continuous improvement in Demand & Supply Planning processes.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Responsibilities

JOB DESCRIPTION

• Ensure all assigned work orders are completed with a minimum 95% first-time resolution rate, accurately classified and delivered on time in accordance with SLAs.
• Track and report on operational KPIs including compliance, downtime, service delivery, and customer satisfaction, ensuring alignment with performance targets specific to petrol station operations.
• Respond to customer feedback (CSI) and manage complaints via app and call center channels to maintain a balanced 50:50 submission ratio, ensuring prompt action and resolution.
• Maintain zero Lost Time Injury (LTI), no fatalities, and ensure Loss of Primary Containment (LOPC) incidents are kept below 100L/KG. Lead proactive health and safety inspections and ensure regulatory compliance.
• Ensure all site licenses and permits (e.g. fuel storage, environmental, local authority) are valid, renewed on time, and compliant with legal and statutory requirements.
• Oversee FM-related budgets, ensuring regulatory costs, vendor charges, and operational expenses are tracked, reported, and maintained within approved limits.
• Manage performance of contractors and vendors against agreed SLAs and KPIs; recommend corrective actions for non-conformance and conduct periodic inspections to ensure service quality.
• Ensure full documentation is completed during handover including manuals, certifications, schematics, and checklists to ensure operational readiness at each petrol station site.
• Provide operational leadership across engineering, executive, and supervisory teams; ensure effective team synergy, performance feedback, and development planning.
• Generate timely management reports, ensure accurate Oracle and SAP data input, and support technology adoption for efficient site management and continuous improvement.
  
  
  

Requirements

• Bachelor’s Degree in Engineering (any field), Legal Studies, or Business Administration from a university recognized by the Government of Malaysia.
• Minimum 5 years of experience in asset and facility maintenance management.
• Prior exposure to retail petrol station operations is a strong advantage.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and analysis.
• Able to prepare business improvement plans and process documentation.
• Computer literate with ability to adapt to digital systems and tools (e.g., Oracle/SAP).
• Good interpersonal skills; able to build and maintain effective working relationships.
• Fair oral and written communication in English and Bahasa Malaysia.
• Confident in preparing and delivering presentations.

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Job Responsibilities

• Planning and identification of value multiplication areas
• Identify key value drivers for the business based on Objectives and Key Results principles
• Undertake problems identification for the key value drivers in line with the company direction, using DMAIC methodology
• Establish project charters and the relevant cross-functional team within the organisation, supported with a strong business case
• Coordinate activities of work streams to ensure deliverables are met
• Collaborate with Finance to ensure financial reconciliation of programme impact and forecasted impact
• Issue standard and ad hoc reports and conduct analysis as required

Additional Responsibilities

• Continuously identify roadblocks or delays, define actions needed to unblock and follow up to ensure “course correction” problem solving
• Challenge the status quo and seek opportunities for better results
• Act as a problem-solving partner for the business to identify new initiatives and generate greater impact
• Break down organisational barriers to collaboration to ensure maximum value delivery
• Support work stream teams by providing additional resources where necessary
• Build the capabilities of initiative owners and others in the business

Program Management and Reporting

• Provide programme performance transparency to management
• Validate and ensure reports reflect programme performance and highlight exceptions to the management team
• Support the preparation of programme updates during key stakeholder meetings
• Serve as an “ambassador” for transformation initiatives
• Advise and bring in Subject Matter Experts to solve complex problems
• Motivate and coach team members
• Identify strategic change agents at the operational level

Qualifications

Education/Professional Qualification: Degree in Finance, Accounting, Engineering, Process Manufacturing, or relevant field. Lean Six Sigma certification is an advantage.

Professional Experience: Experience in Operational Excellence and Lean Six Sigma. Exposure to the Property industry is a plus.

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