What Jobs are available for Enterprise Applications in Malaysia?

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As the Customer Support Partner (Application), you will be responsible to perform and install application setup, troubleshooting support and evaluation, conduct operator training for customer and internal team members aiming to ensure customer satisfaction and provide efficient customer support. You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will**
● Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner.
● Conducts operator / applications training and workshops for customers and peers.
● Develops, prepares and updates required training materials for training and
demonstrations.
● Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
● Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
● Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
● Cooperate with the cross-functional support team to help customers solve the problem effectively.
● Represent Roche in engagement opportunities, collect and compile insights, positions and feedback to inform our access and policies strategies.
● Regularly check the intranet/emails and all available channels to keep up-to-date service information including instrument operation and application related
information.
● Actively promote and provide digital service, proactive and remote support through Remote CareGiver.
● Well documented all customers' touchpoints in the CRM system correctly in a timely manner.
● Meet customer service KPI and participate in continuous improvements.
● Take ownership of improving customer service experience, create engaged experience and facilitate organic growth.
● May act as a coach for colleagues with less experience and provide guidance. Proactively identify opportunities to improve and enhance the target audience experience. Work autonomously; complete work with minimal supervision or guidance but maintain communication with supervisor regarding progress.
**Who you are**
● Strong troubleshooting and multi-tasking skills.
● Efficient, organized, details oriented and result driven.
● Customer-oriented individual and an outstanding problem-solver.
● Able to efficiently prioritise tasks in a fast-changing environment.
● Team players demonstrated by the ability to receive and provide feedback
professionally thrive and collaborate in a cross-functional environment.
● Detail oriented, meticulous, responsive to deadlines.
● Ongoing interest in digital services, industry trends, best practices and emerging technologies.
**Qualification and Experience**
● Minimum Diploma in Health/Science/Medical disciplines or equivalent.
● IT experience will be an added advantage
● Strong ability to work in a matrix and collaborative environment
● Excellent team working skills required
● Adaptable to changing environments
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**The Opportunity:**
As the Customer Support Partner (Application), you will be responsible for performing and installing application setup, troubleshooting support, and evaluation, conducting operator training for customers and internal team members, aiming to ensure customer satisfaction and provide efficient customer support.
You demonstrate personal purpose around improving the healthcare ecosystem, thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will:**
+ **Customer Support & Maintenance:** Maintain, troubleshoot, and set up equipment at customer sites, ensuring full functionality and timely resolution of issues. This includes performing evaluations and conducting root cause analysis, collaborating with cross-functional teams and GCS (Global Customer Support) as needed.
+ **Training & Development:** Conduct operator and application training and workshops for customers and peers. Develop and update training materials for these sessions.
+ **Communication & Safety:** Inform customers of safety and quality issues, as well as technical updates, in a timely manner. Ensure all customer interactions and technical issues are well-documented in the CRM system.
+ **Stakeholder Collaboration:** Collaborate closely with internal and external stakeholders to understand their needs, foster partnerships, and effectively solve customer problems.
+ **Company Representation & Feedback:** Represent Roche in various engagement opportunities, collecting and compiling customer insights, positions, and feedback to inform business strategies.
+ **Continuous Learning & Digital Promotion:** Stay up-to-date with service information and new technical updates by regularly checking internal channels. Actively promote and provide digital services, including remote support.
+ **Mentorship & Autonomy:** Act as a coach for less experienced colleagues, providing guidance and identifying opportunities for improvement. Work autonomously with minimal supervision while keeping supervisors informed of progress.
**Who you are:**
● Strong troubleshooting and multi-tasking skills.
● Efficient, organized, detail-oriented, and result-driven.
● Customer-oriented individual and an outstanding problem-solver.
● Able to efficiently prioritise tasks in a fast-changing environment.
● Team players, demonstrated by the ability to receive and provide feedback
professionally, thrive and collaborate in a cross-functional environment.
● Detail-oriented, meticulous, responsive to deadlines.
● Ongoing interest in digital services, industry trends, best practices, and emerging technologies.
**Preferred:**
● Minimum Diploma in Health/Science/Medical disciplines or equivalent from a
reputable University
● Preferably, at least 1 year of experience/knowledge in clinical lab, histopathology lab, or molecular lab
● IT, Marketing, and business development experience will be an added advantage
● Strong ability to work in a matrix and collaborative environment
● Excellent teamwork skills required
● Willing to be based in Johor Bharu
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

Our client is a fintech software and infrastructure provider specializing in bridging technology, risk management, connectivity to financial markets, and solutions for multi-asset financial brokers. Our client offers a complete suite of technology solutions and infrastructure that is specifically designed to help brokers optimize their business performance, expand their product offering and facilitate business growth.

The Business Development Manager is responsible to generate new business for the company, worldwide, leveraging own client portfolio and relationships, in order to grow the company's client base and revenue. The ideal candidate needs to be highly proactive, client oriented, with excellent relationship and cold sales skills, generate qualified leads and help the company achieve financial gain and customer satisfaction. This role is part of the business development team and includes performance targets.

What will you do:

• Leverage previous relationships and customer portfolio to generate sales and revenue
• Build and enhance the leads database for the company through cold sales
• Provide product demonstrations to potential customers and understand their requirements
• Create a positive sales experience, by providing timely and professional assistance
• Engage and work with external introducers, and maintain good relationships with partners
• Support marketing activities by attending conferences and other marketing events
• Maintain a solid understanding of the financial markets and Forex industry
• Maintain a solid understanding of company's offering and forthcoming release

Who are we looking for:

• 3+ years of experience in a similar institutional/solution sales role
• Ability to demonstrate a detailed understanding of solution selling
• In-depth knowledge of working with CRMs, lead tracking and following sales targets
• Knowledge in forex is a must, experience with Fintech and forex software is a plus
• Fluent written and spoken English & Chinese is a must.
• Strong organization skills, ability to prioritize different tasks quickly
• Ability to build relationships quickly and effectively
• Great communication skills
• Results driven and self-motivated