1,181 English Support jobs in Malaysia

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• Review thawing or unbinding requests: Strictly review thawing or unbinding requests from various business lines to ensure that each request is compliant and reasonable.
• Centralize operational authority: Ensure that all thawing operations are conducted through a unified permission management system to prevent unauthorized operations.
• Ensure correctness of restriction removal: When removing account restrictions, it is necessary to ensure the accuracy of the operation to avoid risks caused by incorrect thawing.
• Reduce the risk of operational errors: Reduce account security issues caused by operational mistakes by implementing strict operational procedures.
• Cross-departmental collaboration: Work closely with departments such as risk control and customer service to jointly address account security issues.

What We Look For in You:

• Relevant professional knowledge is required, such as education or experience in fields like network security and risk management.
• Possess strong logical thinking and risk assessment abilities to make accurate judgments on complex security issues.
• Strong communication and coordination skills are required to facilitate effective information exchange and cooperation among multiple departments.
• Have a deep understanding of operational processes and strictly adhere to operational norms to ensure compliance.
• Due to the constantly changing technical and risk environment, the ability to rapidly learn new knowledge and skills is necessary.
• Possess a strong sense of responsibility and patience when dealing with sensitive and complex account security issues, along with good stress tolerance.
• Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
• Willingly to work according to given schedule to support 24x7 operations.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment).
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-ONSITE

#LI-Onsite #LI-JC3

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Are you a resident of Malaysia? * Select.

Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

What is your highest education level? * Select.

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given) * Select.

Are you proficient in reading and writing Mandarin? * Select.

Do you have anti-fraud work experience in financial institutions? * Select.

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Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

Review thawing or unbinding requests: Strictly review thawing or unbinding requests from various business lines to ensure that each request is compliant and reasonable. Centralize operational authority: Ensure that all thawing operations are conducted through a unified permission management system to prevent unauthorized operations. Ensure correctness of restriction removal: When removing account restrictions, it is necessary to ensure the accuracy of the operation to avoid risks caused by incorrect thawing. Reduce the risk of operational errors: Reduce account security issues caused by operational mistakes by implementing strict operational procedures. Cross-departmental collaboration: Work closely with departments such as risk control and customer service to jointly address account security issues. What We Look For in You:

Relevant professional knowledge is required, such as education or experience in fields like network security and risk management. Possess strong logical thinking and risk assessment abilities to make accurate judgments on complex security issues. Strong communication and coordination skills are required to facilitate effective information exchange and cooperation among multiple departments. Have a deep understanding of operational processes and strictly adhere to operational norms to ensure compliance. Due to the constantly changing technical and risk environment, the ability to rapidly learn new knowledge and skills is necessary. Possess a strong sense of responsibility and patience when dealing with sensitive and complex account security issues, along with good stress tolerance. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. Willingly to work according to given schedule to support 24x7 operations. Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment). Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Yearly bonus Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-ONSITE #LI-Onsite #LI-JC3 Apply for this job

* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you a resident of Malaysia? * Select. Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select. What is your highest education level? * Select. The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given) * Select. Are you proficient in reading and writing Mandarin? * Select. Do you have anti-fraud work experience in financial institutions? * Select.

#J-18808-Ljbffr

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• Responsible for receiving, following up, and solving difficult problems, ensuring that problems are not missed with closed-loop solutions.
• Proactively discover problems, and promote problem solving through product and process optimization to improve user experience.
• Communicate across departments, coordinate with others, and lead the team to achieve goals.
• Formulate and improve relevant systems and processes to promote team development.

What We Look For in You:

• Full-time Diploma or above (Degree is preferred), with 3 to 4 years of excellent customer service team management experience. Experience in multinational team management is preferred.
• Willingly to work according to given schedule to support 24x7 operations.

Proficiency in Mandarin is required to communicate effectively with internal stakeholders/clients in China.

• Strong data analysis skills and logical ability.
• Strong stress tolerance with good communication and coordination skills.
• Proactive working attitude with excellent customer service spirit.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + KPI Allowance + Yearly Bonuses)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-Onsite #LI-JC3

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

What is your highest education level (completed and graduated)? * Select.

Do you have more than 2 years of customer service team management experience, with a team size of more than 45 people? * Select.

Are you proficient in reading and writing Mandarin? * Select.

Do you have experience working in the blockchain or cryptocurrency industry? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

Responsible for receiving, following up, and solving difficult problems, ensuring that problems are not missed with closed-loop solutions. Proactively discover problems, and promote problem solving through product and process optimization to improve user experience. Communicate across departments, coordinate with others, and lead the team to achieve goals. Formulate and improve relevant systems and processes to promote team development. What We Look For in You:

Full-time Diploma or above (Degree is preferred), with 3 to 4 years of excellent customer service team management experience. Experience in multinational team management is preferred. Willingly to work according to given schedule to support 24x7 operations. Proficiency in Mandarin is required to communicate effectively with internal stakeholders/clients in China.

Strong data analysis skills and logical ability. Strong stress tolerance with good communication and coordination skills. Proactive working attitude with excellent customer service spirit. Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Base Salary + Shift Allowance + KPI Allowance + Yearly Bonuses) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-Onsite #LI-JC3 Create a Job Alert Interested in building your career at OKX? Get future opportunities sent straight to your email. Apply for this job

* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. What is your highest education level (completed and graduated)? * Select. Do you have more than 2 years of customer service team management experience, with a team size of more than 45 people? * Select. Are you proficient in reading and writing Mandarin? * Select. Do you have experience working in the blockchain or cryptocurrency industry? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

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Executive Technical Support - (Vietnamese and English Language Support)

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Job Description The Position:

• As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.

The Responsibilities of the Role:

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• Good communication skills in Vietnamese and English language to read, write and speak.
• Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,000 - RM 4,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Executive Technical Support (Thai and English Language Support)

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Job Description The Responsibilities of the Role:

• As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• English and Thai language – to Speak, Read, and Write.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,500 - RM 4,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Executive Customer Service - (English and Mandarin Language Support)

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Job Description The Responsibilities of the Role:

• CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
• CR will render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email/SMS.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Enquiries regarding ExxonMobil loyalty services.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non-received or lost voucher.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Excellent command of spoken and written English and Mandarin.
• Cantonese is an added advantage.
• Possess initiative, ability to work independently and within a team.
• Possess initiative, able to work independently and in a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM3000).
• Language Allowance (RM850).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

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