What Jobs are available for English Speaking in Malaysia?
Showing 4 English Speaking jobs in Malaysia
MS Engineer (L1) - Japanese & English-speaking
Cyberjaya
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
**_Job Responsibilities:_**
+ Provide first-level support for hardware, software, and network-related issues to end users.
+ Assist in the installation, configuration, and maintenance of end-user computing devices and software.
+ Provide support to end users on various IT systems and applications.
+ Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
+ Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
+ Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
+ Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
+ Document and track all support requests and incidents in the company's ticketing system.
+ Collaborate with other IT teams to escalate and resolve complex issues.
+ Maintain up-to-date knowledge of company products, services, and IT infrastructure.
+ Recommend procedure modifications or improvements to streamline support processes.
+ Perform other job-related duties as assigned to support the IT department.
**_Requirements:_**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Bilingual proficiency: Japanese & English (speaking, reading, writing)
+ Japanese: minimum JLPT N2 level OR Business Japanese Language Proficiency Test (BJT) level 3
+ English: Business level, familiar with business email writing
+ Excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Strong analytical and problem-solving abilities.
+ Must be flexible to work in rotational shift patterns that may include 8-hour or 12-hour shifts or customized working hours
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
**_Job Responsibilities:_**
+ Provide first-level support for hardware, software, and network-related issues to end users.
+ Assist in the installation, configuration, and maintenance of end-user computing devices and software.
+ Provide support to end users on various IT systems and applications.
+ Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
+ Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
+ Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
+ Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
+ Document and track all support requests and incidents in the company's ticketing system.
+ Collaborate with other IT teams to escalate and resolve complex issues.
+ Maintain up-to-date knowledge of company products, services, and IT infrastructure.
+ Recommend procedure modifications or improvements to streamline support processes.
+ Perform other job-related duties as assigned to support the IT department.
**_Requirements:_**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Bilingual proficiency: Japanese & English (speaking, reading, writing)
+ Japanese: minimum JLPT N2 level OR Business Japanese Language Proficiency Test (BJT) level 3
+ English: Business level, familiar with business email writing
+ Excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Strong analytical and problem-solving abilities.
+ Must be flexible to work in rotational shift patterns that may include 8-hour or 12-hour shifts or customized working hours
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
MS Engineer (L1) - Japanese & English-speaking
Cyberjaya
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA** As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**_Job Responsibilities:_**
+ Provide first-level support for hardware, software, and network-related issues to end users.
+ Assist in the installation, configuration, and maintenance of end-user computing devices and software.
+ Provide support to end users on various IT systems and applications.
+ Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
+ Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
+ Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
+ Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
+ Document and track all support requests and incidents in the company's ticketing system.
+ Collaborate with other IT teams to escalate and resolve complex issues.
+ Maintain up-to-date knowledge of company products, services, and IT infrastructure.
+ Recommend procedure modifications or improvements to streamline support processes.
+ Perform other job-related duties as assigned to support the IT department.
**_Requirements:_**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Bilingual proficiency: Japanese & English (speaking, reading, writing)
+ Japanese: minimum JLPT N2 level OR Business Japanese Language Proficiency Test (BJT) level 3
+ English: Business level, familiar with business email writing
+ Excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Strong analytical and problem-solving abilities.
+ Must be flexible to work in rotational shift patterns that may include 8-hour or 12-hour shifts or customized working hours
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA** As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**_Job Responsibilities:_**
+ Provide first-level support for hardware, software, and network-related issues to end users.
+ Assist in the installation, configuration, and maintenance of end-user computing devices and software.
+ Provide support to end users on various IT systems and applications.
+ Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
+ Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
+ Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
+ Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
+ Document and track all support requests and incidents in the company's ticketing system.
+ Collaborate with other IT teams to escalate and resolve complex issues.
+ Maintain up-to-date knowledge of company products, services, and IT infrastructure.
+ Recommend procedure modifications or improvements to streamline support processes.
+ Perform other job-related duties as assigned to support the IT department.
**_Requirements:_**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Bilingual proficiency: Japanese & English (speaking, reading, writing)
+ Japanese: minimum JLPT N2 level OR Business Japanese Language Proficiency Test (BJT) level 3
+ English: Business level, familiar with business email writing
+ Excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Strong analytical and problem-solving abilities.
+ Must be flexible to work in rotational shift patterns that may include 8-hour or 12-hour shifts or customized working hours
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Merchant Research Financial Analyst (Cantonese & English speaking)
American Express
Posted 13 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
+ Responsible for servicing clients with merchant accounts to secure the settlement of the account.
+ This potentially covers the setup, maintenance, linkage and payments of merchant accounts.
+ Assist Merchants with completing servicing requests
+ Collaborate with multiple Merchant and Payment teams to tailor servicing strategies that meet Merchant needs
+ Resolve complex/escalated service requests with precision and urgency
+ Proactively identify procedural/operational opportunities and implement solutions that lead to improved Merchant journeys and satisfaction
+ Assist Merchants with their operational needs by offering a variety of American Express payment products/services
+ Lead and/or participate in special projects required to support Merchant's key business objectives
**Minimum Qualifications**
+ An ability to analyze data effectively and implement changes to reduce demand.
+ Additional languages such as Cantonese and/or Mandarin would be an advantage.
+ Strong knowledge and belief in growth mindset, highly accountable and intrinsically motivated.
+ Must understand Customer First ethos and the American Express brand and products.
+ Solid understanding of Merchant Servicing highly desired.
+ Excellent problem solving, time management and organizational skills.
+ Excellent communication skills as well as proven verbal & written communication skills.
+ Must have a high degree of attention to details with very good sense of ownership and good decision making skills.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
+ Responsible for servicing clients with merchant accounts to secure the settlement of the account.
+ This potentially covers the setup, maintenance, linkage and payments of merchant accounts.
+ Assist Merchants with completing servicing requests
+ Collaborate with multiple Merchant and Payment teams to tailor servicing strategies that meet Merchant needs
+ Resolve complex/escalated service requests with precision and urgency
+ Proactively identify procedural/operational opportunities and implement solutions that lead to improved Merchant journeys and satisfaction
+ Assist Merchants with their operational needs by offering a variety of American Express payment products/services
+ Lead and/or participate in special projects required to support Merchant's key business objectives
**Minimum Qualifications**
+ An ability to analyze data effectively and implement changes to reduce demand.
+ Additional languages such as Cantonese and/or Mandarin would be an advantage.
+ Strong knowledge and belief in growth mindset, highly accountable and intrinsically motivated.
+ Must understand Customer First ethos and the American Express brand and products.
+ Solid understanding of Merchant Servicing highly desired.
+ Excellent problem solving, time management and organizational skills.
+ Excellent communication skills as well as proven verbal & written communication skills.
+ Must have a high degree of attention to details with very good sense of ownership and good decision making skills.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
UX writer | Back Fill | 1 HC | Backfill | Language - English
Cyberjaya
Concentrix
Posted 28 days ago
Job Viewed
Job Description
Job Title:
UX writer | Back Fill | 1 HC | Backfill | Language - English
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Cyberjaya
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
UX writer | Back Fill | 1 HC | Backfill | Language - English
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Cyberjaya
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest English speaking Jobs in Malaysia !
3