82 English Speaker jobs in Malaysia

Project Management Analyst - English Speaker

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted 6 days ago

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Job Description

Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.

The Position:

The Project Management Analyst role focuses on optimizing workforce efficiency and resource allocation, within a project management context. This involves analyzing workforce data, forecasting needs, and ensuring projects are adequately resourced and completed on time and within budget. They also play a role in risk assessment, stakeholder communication, and process improvement related to workforce management.

Job Responsibilities:


  • Support Workforce, Resource Management and Project Management Lead on execution of deliverables
  • Monitor project status and address variances
  • Identify risks and propose mitigation strategies
  • Update stakeholders on objectives, benefits, and progress
  • Recommend and implement workforce management improvements
  • Help plan and track project costs


  • Basic Qualifications:


  • 2-3 years’ work experience in Workforce / Resource Management / Reporting or Project Management
  • Analytical and problem-solving skills; able to analyze data, identify risks, and develop mitigation strategies
  • Communication skills; able to communicate with stakeholders globally at various levels
  • Attention to detail and organizational skills; able to maintain records and track project progress
  • Proficiency with workforce and project management systems; experienced in using MS Excel, Word, and PowerPoint


  • Preferred Qualifications:


  • Familiar with project management methodologies: Understands project lifecycle and best practices
  • Knowledge of budgeting and financial management: Able to track and manage project costs
  • Ability to work independently and as part of a team: Able to manage tasks and collaborate effectively
  • Resilient: Able to solve urgent matters and work under pressure
  • Flexible: Ability to adjust per project requirement on workdays / hours
  • Understanding of Hiring/Recruitment and Work permit process will be an added advantage


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    Specialist, Sales Support (English Speaker)

    Kuala Lumpur, Kuala Lumpur Concentrix

    Posted 7 days ago

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    Job Description

    Job Description

    Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

    Apply Now

    Job Title:

    Specialist, Sales Support (English Speaker)

    Job Description

    Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

    We are looking for a Specialist, Sales Support (English Speaker) to join our team. Today.

    We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

    At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

    This role plays a critical role in supporting the sales organization by ensuring operational excellence across revenue recognition, pipeline hygiene, billing, and forecasting processes. This role acts as a bridge between sales, finance, and operations teams, proactively identifying and resolving issues that impact revenue accuracy and sales efficiency. The specialist will manage data integrity, support dispute resolution, and drive process improvements to enhance forecasting accuracy and billing compliance. A key focus will be on enabling sales teams to focus on selling by removing operational roadblocks and ensuring timely and accurate reporting.

    You Will

    • Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.

    • Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications; support Sales Management with clean forecasting outlooks.

    • Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.

    • Investigate and reconcile billing/invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.

    • Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.

    • Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations.

    • Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals.

    • Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM.

    You Are/Have

    • Malaysia citizen

    • Graduates with a Diploma/Degree, from 2-3 years of relevant working experience preferred

    • Proficient in English communication

    • Advance knowledge in Microsoft Office suite (Word, Excel)

    • Strong attention to detail

    • Possess effective verbal and written communication skills

    • Handle confidential information with complete integrity

    • Prior experience working independently with team-player mindset

    • Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

    • Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction

    • Ability to clearly articulate issues and challenges, and propose ideas or solutions

    • Proven ability to focus on customer needs and communicate with higher level staff, as needed

    • Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

    • Prior experience in following scripts and/or processes according to contractual agreements

    • Proven success in multi-tasking, prioritizing, and managing time effectively

    • Ability to follow established procedures and practices

    • Proven success and aptitude to learn new technology and data

    Privacy and Information security

    • Adhere security requirements in the process.

    • Protect the privacy of personal information.

    Our Benefits and Perks

    • Group Term Life Insurance

    • Group Health Insurance with coverage for dependents

    • Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

    • Employee Assistance Program

    • Rewards and Recognition Program

    • Learning and Development Program

    • Fun & Diversity Employee Engagement

    Accommodation and Diversity

    We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

    Other information

    • Working Arrangement: Hybrid - WFH 3 days (Tue-Thu) & WFO 2 days (Mon & Fri) OR Hybrid - WFO 3 days (Tue-Thu) & WFH 2 days (Mon & Fri)

    • Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

    • Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

    If this sounds like an interesting opportunity, hit apply!

    *Only shortlisted candidates will be contacted.

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements:

    English (Required)

    Time Type:

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    Apply Now

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    Specialist, Customer Success (English Speaker)

    Kuala Lumpur, Kuala Lumpur Concentrix Limited Company

    Posted 10 days ago

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    Job Description

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    Job Title

    Specialist, Customer Success (English Speaker)

    Job Description

    The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

    • Manage high volume of customer contacts and communications through phone and email each day
    • Use contact search and productivity tools to verify contact information is accurate
    • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
    • Develop a level of product knowledge to speak intelligently to customers and address specific objections
    • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
    • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
    • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
    • Work with teams and management to promote a positive customer experience

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements

    English (Required)

    Time Type

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    Apply Now #J-18808-Ljbffr
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    Inside Sales Specialist (English Speaker)

    Kuala Lumpur, Kuala Lumpur Concentrix

    Posted 11 days ago

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    Job Description

    Concentrix Federal Territory of Kuala Lumpur, Malaysia

    If this sounds like an interesting opportunity, hit apply!

    *Only shortlisted candidates will be contacted.

    Job Responsibilities
    • Provide accurate weekly/monthly/quarterly sales forecasts.
    • Mastery of product knowledge and technical understanding of services to assess client requirements.
    • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
    • Manage external competitive pressures and handle objections to retain customers or win new customers.
    • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
    • Work with your team and management to provide a professional experience during all interactions with customers and prospects.
    • Maintain the customer management system (CRM) to ensure all relevant data is captured.
    • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
    • Work with a team and report directly to a Sales Manager.
    Required Skills
    • 2+ years of experience working in a customer service or sales capacity.
    • Prior success in achievement of personal and team sales quota/goals.
    • Experience in high-volume calling.
    • Experience learning new technology and data.
    • Excellent knowledge of MS Office programs.
    • Experience working with Salesforce.com or similar CRM.
    Privacy and Information Security
    • Adhere to security requirements in the process.
    • Protect the privacy of personal information.
    Seniority Level

    Associate

    Employment Type

    Full-time

    Job Function

    Sales and Business Development

    Industries

    IT Services and IT Consulting

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    Specialist, Customer Success (English Speaker)

    Kuala Lumpur, Kuala Lumpur Webhelp Enterprise

    Posted 11 days ago

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    Job Description

    Specialist, Customer Success (English Speaker)

    Job Title

    Specialist, Customer Success (English Speaker)

    Apply Now

    Job Title

    Specialist, Customer Success (English Speaker)

    Job Description

    Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

    We are looking for a Specialist, Customer Success to join our team. Today.

    We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

    The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

    At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

    You Will

    • Guide customers through targeted milestones immediately after product purchase to establish optimal usage behaviors and accelerate the customer's time to value
    • Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
    • With a focus on our SMB/Mid-Market customer segments, conduct regular health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment.
    • Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
    • Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, “Voice of the Customer”
    • If required by the client, manage the full revenue lifecycle of the customer, which could include owning and facilitating a renewal event and executing against a quota
    • Utilize data analytics to identify and develop customer “success plans” to help customers obtain their business goals
    • Effectively collaborate and build relationships with cross functional teams to drive a continuous teamwork and achieve a superior customer experience
    • Dynamically drive customer satisfaction during customer engagement and lifecycle
    • Help manage external competitive pressures and retain customers
    • Provide accurate weekly/monthly/quarterly sales forecasts
    • Maintain the CRM to ensure all relevant data is captured in a timely manner
    • Effectively assess client needs and requirements and develop an effective level of product knowledge and technical understanding of products, including features, benefits, etc. in order to overcome specific objections and drive optimal outcomes of product usage with the customer
    • Ensure high level of professionalism during all interactions with customers and prospects via phone and email
    • Coordinate processes to ensure customer’s expectations are met with regard to products and services.
    • Effectively partner and build strong business relationship with external clients.
    • Coordinate with internal stakeholders to improve systems and processes
    • Other duties, as assigned and necessary.

    You Have/Are

    • Local Malaysian
    • Graduates with a Degree, minimum to 3 years of relevant working experience preferred
    • Minimum of 3 years of experience in Customer Success, Sales, or strategic customer management, ideally within the Tech Industry
    • Excellent phone presence and experience of high volume calling
    • Consistent track record of success with a passion for exceptional service
    • Excellent knowledge of MS Office programs
    • Aptitude to learn new technology is required
    • Experience with Salesforce or similar CRM (Preferred)
    • MSFT products or Sofware solutions (added advantage)

    Privacy and Information security

    • Adhere security requirements in the process.
    • Protect the privacy of personal information.

    Our Benefits And Perks

    • Group Term Life Insurance
    • Group Health Insurance with coverage for dependents
    • Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
    • Employee Assistance Program
    • Rewards and Recognition Program
    • Learning and Development Program
    • Fun & Diversity Employee Engagement

    Accommodation and Diversity

    We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

    Other Information

    • 5 days work week (Mon – Fri, Flexible with APJ hrs ranging from 7am-8.30pm)
    • KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

    If this sounds like an interesting opportunity, hit apply!

    • Only shortlisted candidates will be contacted

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements

    English (Required)

    Time Type

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    Apply Now

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    Customer Support Specialist (User Support) - KL Specialist, Customer Success (English Speaker) Customer Success Specialist - BM/English (Video platform) Remote Scheduler - Indonesian Speaker in Malaysia Customer Care Specialist (Application Support) #J-18808-Ljbffr
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    Specialist, Customer Experience (English Speaker)

    Kuala Lumpur, Kuala Lumpur Klook

    Posted 11 days ago

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    Job Description

    About Klook

    We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

    Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

    Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

    We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

    • Customer First

    • Push Boundaries

    • Critical Thinking

    • Build for Scale

    • Less is More

    • Win as One

    We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

    What You'll Do:

    • Respond to customer inquiries and resolve complaints through call, online chat, and email channels in a timely and courteous manner.
    • Address all customer concerns in alignment with company policies, procedures, and service standards.
    • Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when necessary.
    • Consistently demonstrate a positive, empathetic, and professional attitude to ensure a high-quality customer experience.
    • Accurately document customer interactions, transactions, feedback, and complaints within internal systems to maintain clear and up-to-date records.
    • Process customer requests and resolve issues by making appropriate reservation modifications, strictly adhering to company guidelines, policies, and terms of service.
    • Collaborate effectively with external vendors and service partners to facilitate necessary reservation changes and service coordination.
    • Remain current with internal procedures, product/service updates, and policy changes to provide accurate information and support.
    • Communicate recurring feedback and service insights to relevant departments to contribute to continuous improvement.

    What You'll Need:

    • Preferably Diploma qualification and above
    • Fresh graduates are encouraged to apply
    • Proficient in English (both verbal and written)
    • Previous experience in customer service is an added advantage
    • Ability to handle business emailing
    • Rotational shift schedule, five days per week (including weekends, public holidays, overnight)
    • Key Skills: Strong problem-solving abilities, clear and professional communication (both verbal and written in English), emotional intelligence, attention to detail, adaptability, and proficiency in CRM or support tools

    Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

    Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

    An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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    Cloud Security Engineer(English Speaker)

    Concentrix

    Posted 11 days ago

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    Job Description

    Cloud Security Engineer(English Speaker) Cloud Security Engineer(English Speaker)

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    Direct message the job poster from Concentrix

    We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

    The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

    The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

    Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

    Join us and be part of this journey towards greater opportunities and brighter futures.

    Overview

    Cloud Security Engineer will be responsible for assessing and enhancing the security posture of client cloud environments, identifying vulnerabilities, and recommending remediation strategies. This role requires a strong focus on both technical security controls and process governance to ensure resilient, compliant, and secure cloud architectures. The Cloud Security Engineer will engage directly with clients, guiding them through security assessments, architecture reviews, and implementation plans.

    Required Qualifications

    · Minimum 5 years of experience in cloud security architecture and assessment, specifically within Microsoft Azure environments.

    · Deep knowledge of Azure security architecture and cloud-native security resiliency patterns.

    · Strong experience with security frameworks and methodologies (e.g., NIST CSF, ISO/IEC 27001).

    · Proficient in vulnerability management, risk assessment, and security compliance standards.

    · Ability to communicate complex security concepts clearly to both technical and non-technical stakeholders.

    · Strong written and verbal communication and documentation skills.

    · Hands-on experience with Azure security and governance services: Microsoft Defender for Cloud, Sentinel, Key Vault, Azure AD (Entra ID), PIM, Azure Policy, Azure Monitor, and Log Analytics.

    · Familiarity with Microsoft Security Assessments, such as the Well-Architected Review Assessment (WARA) and Microsoft Security Assessment Frameworks.

    · Experience working directly with clients in customer-facing roles to deliver security assessments and solutions.

    · Solid understanding of process governance, security incident response planning, and Major Incident Response Plan (MIRP) development.

    Certifications: (willing to get individuals certified within the first 2-4 months of joining CNX)

    · Microsoft Certified: Cybersecurity Architect Expert

    Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Information Technology
    • Industries IT Services and IT Consulting

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    Cloud Security Architect(English Speaker)

    Concentrix

    Posted 11 days ago

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    Job Description

    Cloud Security Architect(English Speaker) Cloud Security Architect(English Speaker)

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    Direct message the job poster from Concentrix

    The Cloud Security Architect will be responsible for assessing and enhancing the security posture of client cloud environments, identifying vulnerabilities, and recommending remediation strategies.

    This role requires a strong focus on both technical security controls and process governance to ensure resilient, compliant, and secure cloud architectures. The Cloud Security Architect will engage directly with clients, guiding them through security assessments, architecture reviews, and implementation plans.

    Key responsibilities

    • Assess the security posture of customer cloud workloads and environments to identify vulnerabilities and gaps.
    • Recommend and design security interventions aligned with best practices and compliance requirements.
    • Evaluate and strengthen configurations for Azure security services, including MS Defender for Cloud, Sentinel, Key Vault, Azure AD (Entra ID), Privileged Identity Management (PIM), Azure Policy, and governance and observability tools such as Azure Monitor and Log Analytics.
    • Lead and facilitate security architecture workshops, risk assessments, and governance reviews with client teams.
    • Collaborate with cross-functional teams to ensure alignment between security, operations, and business objectives.
    • Conduct thorough security risk assessments and ensure mitigation strategies are implemented.
    • Drive continuous improvement of security processes and controls based on evolving threat landscapes and compliance frameworks.
    • Ensure adherence to industry frameworks and regulations such as NIST, ISO/IEC 27001, HIPAA, GDPR, and FedRAMP.

    Required Qualifications

    • Minimum 5 years of experience in cloud security architecture and assessment, specifically within MS Azure environments.
    • Deep knowledge of Azure security architecture and cloud-native security resiliency patterns.
    • Strong experience with security frameworks and methodologies (e.g., NIST CSF, ISO/IEC 27001).
    • Proficient in vulnerability management, risk assessment, and security compliance standards.
    • Ability to communicate complex security concepts clearly to both technical and non-technical stakeholders.
    • Strong written and verbal communication and documentation skills.
    • Hands-on experience with Azure security and governance services: Microsoft Defender for Cloud, Sentinel, Key Vault, Azure AD (Entra ID), PIM, Azure Policy, Azure Monitor, and Log Analytics.
    • Familiarity with MS Security Assessments, such as the Well-Architected Review Assessment (WARA) and MS Security Assessment Frameworks.
    • Experience working directly with clients in customer-facing roles to deliver security assessments and solutions.
    • Solid understanding of process governance, security incident response planning, and Major Incident Response Plan (MIRP) development.

    Preferred qualifications

    • Strong consulting experience with direct client engagement and workshop facilitation.
    • Familiarity with SOC integration, security operations center workflows, and incident response coordination.
    • Experience with compliance frameworks such as HIPAA, GDPR, FedRAMP, or equivalent.
    • Expertise with SIEM/SOAR tools, automation, and security orchestration.
    • Proven track record delivering executive-level security architecture reviews and recommendations.
    Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Information Technology
    • Industries IT Services and IT Consulting

    Referrals increase your chances of interviewing at Concentrix by 2x

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    Specialist, Sales Support (English Speaker)

    Kuala Lumpur, Kuala Lumpur Webhelp Enterprise

    Posted 11 days ago

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    Job Title

    Specialist, Sales Support (English Speaker)

    Job Description

    Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

    We are looking for an/a Associate/Specialist, Sales Support (English Speaker) to join our team. Today.

    We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

    At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.

    At Concentrix, you can truly Own Your Future!

    You Will

    • Follow established processes approved by the client and service motion leads
    • Maintain quality in delivery as per the expectations of each process or motion
    • Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics
    • Ensures the integrity of client information maintained in the database systems
    • Updating and managing Excel spreadsheets
    • Dealing with external and internal queries in a professional, client orientated manner
    • Performs QA self-check and peers-check
    • Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
    • Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
    • Prioritizes tasks to meet deadlines, paying attention to details
    • Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
    • Effectively maintain and improve Knowledge Base Tool
    • Effectively identify and call out operational risks to management for review and consideration
    • Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
    • Other duties, as assigned

    You Are/Have

    • Malaysia citizen
    • Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred
    • Specialist: Graduates with a Diploma/Degree, 2-3 years of relevant working experience preferred
    • Proficient in English for effective communication
    • Advance knowledge in Microsoft Office suite (Word, Excel)
    • Strong attention to detail
    • Possess effective verbal and written communication skills
    • Handle confidential information with complete integrity
    • Prior experience working independently with team-player mindset
    • Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
    • Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
    • Ability to clearly articulate issues and challenges, and propose ideas or solutions
    • Proven ability to focus on customer needs and communicate with higher level staff, as needed
    • Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
    • Prior experience in following scripts and/or processes according to contractual agreements
    • Proven success in multi-tasking, prioritizing, and managing time effectively
    • Ability to follow established procedures and practices
    • Proven success and aptitude to learn new technology and data

    Privacy and Information security

    • Adhere security requirements in the process.
    • Protect the privacy of personal information.

    Our Benefits And Perks

    • Group Term Life Insurance
    • Group Health Insurance with coverage for dependents
    • Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
    • Employee Assistance Program
    • Rewards and Recognition Program
    • Learning and Development Program
    • Fun & Diversity Employee Engagement

    Accommodation and Diversity

    We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

    Other Information

    • Working Arrangement: Working Arrangement: Hybrid with full WFH (5 days/week) until further notice. Return to the office is required subject to company's instruction
    • Working Hours: Monday to Friday, 7:00 AM - 4:00 PM
    • Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

    If this sounds like an interesting opportunity, hit apply!

    • Only shortlisted candidates will be contacted.

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements

    English (Required)

    Time Type

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    Apply Now

    Seniority level
    • Seniority level Entry level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Other
    • Industries Outsourcing and Offshoring Consulting

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    Specialist, Sales Development (English Speaker)

    Kuala Lumpur, Kuala Lumpur Concentrix

    Posted 11 days ago

    Job Viewed

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    Job Description

    Concentrix Federal Territory of Kuala Lumpur, Malaysia

    Get AI-powered advice on this job and more exclusive features.

    Responsibilities

    • Work within dedicated territory for established client
    • Provide accurate weekly/ monthly/ quarterly sales forecast
    • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
    • Successfully promote products or services for established client
    • Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
    • Utilize data to identify ‘at risk’ and adoption opportunities
    • Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
    • Manage external competitive pressures and effectively handle objections to retain customers or win new customers
    • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
    • Ensure high level of professionalism during all interactions with customers and prospects
    • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
    • Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
    • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
    • Other duties, as assigned and necessary

    Required Skill

    • 3-4 years of experience working in a sales capacity preferred
    • Prior success in achievement in individual and/or team sales quota/goals
    • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
    • Prior experience in high volume calling strongly preferred
    • Demonstrated aptitude and success to learn and optimize new technology and data
    • Strong problem-solving skills
    • Excellent knowledge of MS Office programs
    • Experience working with Salesforce.com or similar CRM strongly preferred
    • Demonstrated ability to manage multiple priorities effectively, with proven success

    Privacy and Information security

    • Adhere security requirements in the process.
    • Protect the privacy of personal information.

    Our Benefits and Perks

    • Group Term Life Insurance
    • Group Health Insurance with coverage for dependents
    • Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
    • Employee Assistance Program
    • Rewards and Recognition Program
    • Learning and Development Program
    • Fun & Diversity Employee Engagement

    Accommodation and Diversity

    We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

    Other information

    • 5 days work week (Mon – Fri)
    • KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

    If this sounds like an interesting opportunity, hit apply!

    *Only shortlisted candidates will be contacted.

    Seniority level
    • Seniority level Associate
    Employment type
    • Employment type Full-time
    Job function
    • Job function Sales and Business Development
    • Industries IT Services and IT Consulting

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