3,913 Engineering Specialists jobs in Malaysia

Subject Matter Expert

Petaling Jaya, Selangor MYR90000 - MYR120000 Y Roche

Posted today

Job Viewed

Tap Again To Close

Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

  • Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
  • Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes
  • Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
  • Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
  • In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
  • Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
  • Collaborate with other P&C chapters keep training materials and process documentation up to date
  • Lead project streams or small projects or initiatives within the respective area
  • Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers

Who You Are
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

  • 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment
  • Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
  • Ability to navigate complex HR Data structure
  • Strong knowledge in business solutions like Workday and its business processes
  • Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

This advertiser has chosen not to accept applicants from your region.

Subject Matter Expert

Selangor, Selangor MYR90000 - MYR120000 Y MAMEE-Double Decker (M) Sdn Bhd

Posted today

Job Viewed

Tap Again To Close

Job Description

  • Develop and implement manufacturing procedure, work instruction or one point lesson to enhance competency of shop floor team.
  • Established production technical knowledge syllabus by each processes and steps to qualify shop floor team technical competencies.
  • Provide expertise on food processing equipment, technologies, and methodologies.
  • Identify opportunities for process improvements to enhance productivity, reduce waste, and optimise costs.
  • Ensure strict adherence to food safety standards and food defence standards, including HACCP, ISO 22000, GMP, and local regulatory guidelines.
  • Conduct regular audits on worker competency and provide training to ensure compliance with safety, quality and group policies.
  • Collaborate with quality assurance teams to address any compliance gaps.
  • Lead initiatives to explore new manufacturing technologies and trends within the food sector.
  • Be part of the key stakeholders in company line expansions project and automation projects. Establish the right technical knowledge and operation procedures accordingly.
  • Train and mentor manufacturing teams on best practices, technological advancements, and food safety protocols.
  • Develop and deliver workshops to enhance technical knowledge across departments.

Job Requirements:

  • Bachelor's degree in Food Science, Engineering, Manufacturing, or a related field.
  • A minimum of 3 years of experience in food manufacturing, with a proven track record in operational improvement.
  • Extensive knowledge of industry standards, compliance requirements, and modern manufacturing technologies.
  • Strong analytical skills, with the ability to assess complex systems and implement effective solutions.
  • Demonstrated ability to lead cross-functional teams and drive change.
  • Exceptional written and verbal communication skills, with the ability to convey technical information to diverse stakeholders.
  • Innovative mindset with the ability to tackle challenges in a fast-paced environment.
  • Commitment to precision and accuracy in all manufacturing processes.
This advertiser has chosen not to accept applicants from your region.

Engineering

MYR40000 - MYR60000 Y VE Hotel & Residence

Posted today

Job Viewed

Tap Again To Close

Job Description

Engineering

Great hospitality begins with great people. Our passion extends beyond creating exceptional experiences for our clients and guests. Whilst striving for operational improvement, sustainable profitability and giving back to the community, we are just as committed to shaping our associates and provide them with career advancement opportunities.

If you're keen to be part of team, where you can learn, grow and contribute, we'd love to hear from you. Join us and be part of a positive culture where we strive to inspire, excite and drive for excellence.

Please click on APPLY to go to our website for more information.

This advertiser has chosen not to accept applicants from your region.

Technical Expert

Kuala Lumpur, Kuala Lumpur Airswift

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Airswift WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Technical Expert, Functional Safety

Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities
  • Independently develop and review corporate Safety Instrumented System (SIS) Lifecycle Plan and Functional Safety procedures, and review other corporate standards for consistent application of Functional Safety Management throughout the lifecycle of the fleet/facility.
  • Provide functional safety technical expert advice at a corporate and global level based on company and industry standards, considering the entire lifecycle of the facility.
  • Prepare and review SIS lifecycle Plan and other SIL-related documents e.g. SRS
  • Develop scope of work, perform technical bid evaluation for functional safety consultants, participate in HAZOP and LOPA workshops, plan, review, and deliver functional safety studies/deliverables.
  • Attend workshops for the definition of Safety Critical Elements (SCEs), communicate SIL requirements for SCEs that are part of the SIS, review SCE design, manage the tracking and review of EPCI assurance tasks to ensure that SIS is designed, procured, constructed, commissioned, and installed in accordance with performance standards
  • Coordinate and manage functional safety consultants/subcontractors to ensure the facility’s SIS is properly assessed in accordance with the scope of work and methodology, in a timely manner and on budget
  • Instruct and guide engineers to collect SIL classification data. Perform SIL verification, prepare deliverables, review other discipline deliverables, and
  • collaborate with other disciplines and departments.
  • Comply with company Group Policy, Code of Business Conduct and Ethics at all times.
Requirements
  • Bachelor’s or Master’s degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering, Industrial Engineering or Safety Engineering. Minimum 18 years of relevant working experience in Functional Safety in the oil and gas sector.
  • Functional Safety professional certification such as exida Certified Functional Safety Expert (CFSE), TÜV Functional Safety Engineer, or an equivalent is highly preferred
Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Other
Industries
  • Oil and Gas

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Expert

Kuala Lumpur, Kuala Lumpur MYR120000 - MYR240000 Y Airswift

Posted today

Job Viewed

Tap Again To Close

Job Description

Title: Technical Expert, Functional Safety

Employment type: Permanent

Location: Kuala Lumpur

Responsibilities:

  • Independently develop and review corporate Safety Instrumented System (SIS) Lifecycle Plan and Functional Safety procedures, and review other corporate standards for consistent application of Functional Safety Management throughout the lifecycle of the fleet/facility.
  • Provide functional safety technical expert advice at a corporate and global level based on company and industry standards, considering the entire lifecycle of the facility.
  • Prepare and review SIS lifecycle Plan and other SIL-related documents e.g. SRS
  • Develop scope of work, perform technical bid evaluation for functional safety consultants, participate in HAZOP and LOPA workshops, plan, review, and deliver functional safety studies/deliverables.
  • Attend workshops for the definition of Safety Critical Elements (SCEs), communicate SIL requirements for SCEs that are part of the SIS, review SCE design, manage the tracking and review of EPCI assurance tasks to ensure that SIS is designed, procured, constructed, commissioned, and installed in accordance with performance standards
  • Coordinate and manage functional safety consultants/ subcontractors to ensure the facility's SIS is properly assessed in accordance with the scope of work and methodology, in a timely manner and on budget
  • Instruct and guide engineers to collect SIL classification data. Perform SIL verification, prepare deliverables, review other discipline deliverables, and
  • collaborate with other disciplines and departments.
  • Comply with company Group Policy, Code of Business Conduct and Ethics at all times.

Requirements:

  • Bachelor's or Master's degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering, Industrial Engineering or Safety Engineering. Minimum 18 years of relevant working experience in Functional Safety in the oil and gas sector.
  • Functional Safety professional certification such as
    exida
    Certified Functional Safety Expert (CFSE), TÜV Functional Safety Engineer, or an equivalent is highly preferred
This advertiser has chosen not to accept applicants from your region.

Technical Expert

Kuala Lumpur, Kuala Lumpur MYR70000 - MYR120000 Y Johnson Matthey

Posted today

Job Viewed

Tap Again To Close

Job Description

Job title: Technical Expert – Chemical Catalysts

Location: Kuala Lumpur

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero As a Technical Expert, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

The role:
As a Technical Expert, you will help drive our goals by:

  • Preparing technical proposals and guarantees to support commercial sales
  • Developing familiarity with CT product manufacturing, and working alongside Operations teams to coordinate and inform technical support for customers
  • Providing technical input and support to other members of the global technical service team as required
  • Represent JM at relevant international conferences
  • Active involvement with sales teams in promoting CT products and services to customers, including provision of technical input during customer visits
  • Providing input to medium- and long-term account planning activities
  • Involvement in the development of new products including identification of market opportunities, guiding technical input and actively seeking feedback from customers to help identify needs that new products could solve

Key skills that will help you succeed in this role
:

  • Degree in scientific/technical discipline; Chemistry or Chemical Engineering
  • Significant experience in the field of heterogeneous catalysis - base metal and/or PGM
  • Technical background in a diverse range of chemical reactions and catalytic processes, including but not limited to, hydrogenation, dehydrogenation, oxidation, amination etc.
  • Experience in process development or supporting plant operations in the petrochemicals and renewables industries
  • A strong technical ability and willingness to develop competencies quickly and on the job
  • Experience in a technical customer-facing role would be a distinct advantage
  • Strong communication skills, both verbal and written

Even if you only match some of the skills, we'd love to hear from you to discuss further

What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as:

  • Retirement savings
  • Saving accounts
  • Life and disability insurance
  • Commuter allowances and loans
  • Medical plans / health assessments
  • Fitness discounts

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

This advertiser has chosen not to accept applicants from your region.

Technical Expert

Kuala Lumpur, Kuala Lumpur Airswift

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Overview Airswift WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Technical Expert, Functional Safety Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Independently develop and review corporate Safety Instrumented System (SIS) Lifecycle Plan and Functional Safety procedures, and review other corporate standards for consistent application of Functional Safety Management throughout the lifecycle of the fleet/facility.

Provide functional safety technical expert advice at a corporate and global level based on company and industry standards, considering the entire lifecycle of the facility.

Prepare and review SIS lifecycle Plan and other SIL-related documents e.g. SRS

Develop scope of work, perform technical bid evaluation for functional safety consultants, participate in HAZOP and LOPA workshops, plan, review, and deliver functional safety studies/deliverables.

Attend workshops for the definition of Safety Critical Elements (SCEs), communicate SIL requirements for SCEs that are part of the SIS, review SCE design, manage the tracking and review of EPCI assurance tasks to ensure that SIS is designed, procured, constructed, commissioned, and installed in accordance with performance standards

Coordinate and manage functional safety consultants/subcontractors to ensure the facility’s SIS is properly assessed in accordance with the scope of work and methodology, in a timely manner and on budget

Instruct and guide engineers to collect SIL classification data. Perform SIL verification, prepare deliverables, review other discipline deliverables, and

collaborate with other disciplines and departments.

Comply with company Group Policy, Code of Business Conduct and Ethics at all times.

Requirements

Bachelor’s or Master’s degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering, Industrial Engineering or Safety Engineering. Minimum 18 years of relevant working experience in Functional Safety in the oil and gas sector.

Functional Safety professional certification such as exida Certified Functional Safety Expert (CFSE), TÜV Functional Safety Engineer, or an equivalent is highly preferred

Seniority level

Executive

Employment type

Full-time

Job function

Other

Industries

Oil and Gas

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Engineering specialists Jobs in Malaysia !

Finance Subject Matter Expert

Kuala Lumpur, Kuala Lumpur MYR90000 - MYR138000 Y ISCISTECH Business Solution Sdn Bhd

Posted today

Job Viewed

Tap Again To Close

Job Description

About the Role

We are looking for an experienced Finance Subject Matter Expert (SME) with strong knowledge of Finance and local regulatory requirementspreferably in Healthcare Industry. This role will support finance-related initiatives, provide subject matter expertise to projects, and ensure compliance with financial policies and standards.

Key Responsibilities:

  • Act as the subject matter expert in finance processes, policies, and compliance.
  • Provide expertise on local financial regulations, accounting standards, and reporting requirements.
  • Partner with business stakeholders to review, improve, and streamline finance processes.
  • Support financial planning, budgeting, forecasting, and cost management activities.
  • Provide insights and recommendations on healthcare financial models, cost allocation, and reimbursement frameworks.
  • Review financial data for accuracy and compliance with internal and external standards.
  • Collaborate with cross-functional teams on finance-related initiatives and projects.
  • Deliver guidance and training to internal teams on finance best practices and regulatory updates.

Requirements

  • Bachelor's degree in Finance, Accounting, Economics, or related field (professional certifications such as CPA, ACCA, CIMA are a plus).
  • 5–10 years of experience in finance, with a strong background in the healthcare industry.
  • In-depth knowledge of local financial regulations, taxation, and reporting standards.
  • Strong analytical skills with ability to interpret complex financial data.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and provide clear financial insights.

Job Type: Contract

Contract length: 12 months

Pay: RM9, RM11,628.12 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • How much is your expected salary?

Location:

  • Kuala Lumpur (Preferred)

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

IGA Subject Matter Expert

Selangor, Selangor MYR120000 - MYR240000 Y Strato Solutions Malaysia

Posted today

Job Viewed

Tap Again To Close

Job Description

Experiences: Minimum 8 years

Location: Kuala Lumpur

Industry: Oil and Gas

Experiences:

  • Minimum
    years

, with leadership or advisory experience in enterprise environments
years' hands-on experience with platforms like
Saviynt, SailPoint, or Oracle Identity Manager
- Strong understanding of
SCIM, SAML, OAuth, LDAP, REST APIs
- Experience integrating IGA with
CyberArk, Deline or BeyondTrust
- Solid understanding of
SoD rules, access certification, audit logging

, and
reporting

aligned with
SOX, ISO 27001, NIST, and PDPA

requirements
- Proven experience implementing
JML (Joiner-Mover-Leaver)

processes and
access recertifications
- Experience onboarding complex systems (e.g.,
SAP, finance systems, cloud platforms

) into IGA
- Ability to work with IT, audit, compliance, and business owners across multiple domains
- Experience leading or contributing to BAU and project-based onboarding and IGA implementations
- Proficient in producing clear system documentation, training material, and status reporting
- Strong problem-solving skills, particularly for
Segregation of Duties (SoD)

, compliance issues, and RCA
- Able to conduct sessions for IT staff and business stakeholders

Additional Experience

:

  • Strong understanding of
    zero trust architecture

and how IGA fits into a broader cybersecurity strategy.
- Led integrations across
diverse platforms

: SAP, Oracle, ServiceNow, BMC Remedy, Mulesoft, Active Directory, Entra ID, AWS IAM, etc.

Education & Certifications:

  • At least bachelor's degree

in computer science, Information Systems, Cyber Security or related field, preferred master's degree in information security, Risk Management, or IT Management

At least 2 certifications on the below:

  • SC-300: Microsoft Identity and Access Administrator
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Saviynt Professional
  • CompTIA Security+ / CySA+ or equivalent
  • GIAC certifications (e.g, GCCC, GCIH)
This advertiser has chosen not to accept applicants from your region.

Payroll Subject Matter Expert

MYR90000 - MYR120000 Y Strada

Posted today

Job Viewed

Tap Again To Close

Job Description

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit PAYROLL SUBJECT MATTER EXPERT - MY The Process Specialist/Subject Matter Expert/Lead for Singapore Payroll is responsible for driving process improvements, executing assigned delivery assurance tasks, ensuring legal compliance, managing major projects/events, and supporting building operations capabilities for all of the HR & Payroll process areas to increase productivity, reduce cost, and increase service quality and customer satisfaction across the different delivery centers, geographies, and accounts. Main responsibilitiesProcess/Service Management Owner of an end-to-end service to define accounts and processes when requested Proactively initiate process improvements to improve performance Issue, Incident & Case Management Assists Associates in the timely and accurate resolution of complex cases for assigned functional area Supports teams in performing Root Cause Analysis (RCA) to escalated issues and generates an appropriate and effective solution to satisfy the client Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptive, and Preventive) and Enhancements (Direct Service Changes and Change Requests) and confirms configuration is fit for purpose where required Supports teams in dealing with 3rd party agencies (e.g., Statutory Agencies) to resolve escalated issues where required Supports Team Leaders and Associates in documenting and maintaining Operational Issues/Action Log where required Special Projects and Major Events Plan and project-manage annual events, special projects with the guidance of a Senior Process Specialist or Senior Process Manager Supports Operational Readiness consultant in executing the transition activities as required ensuring that transitions are completed within defined scope, quality, and time Delivery Assurance Participate in the following Delivery Assurance activities as requested with the guidance of the Senior Process Specialist or Senior Process Manager. Participate in Contract walkthrough, estimate the resource requirement, and establish sourcing/training plans. Coordinate with the Global/Local Training team to establish the training plan as required. Participate in Fit & Gap: Evaluate feedback on a standard to compare complexity against the Ops Standard model and Update any assumptions. Estimate the resource requirements, application usage, and duration elements for the preparation of Change Requests. Check existing CR Status, Ticket Backlog, OPEX initiatives, DWIs/OLR, Error Logs (OriginatLocation) for Centre to Centre Migration Projects. Review contract between TPV and Strada with HRO and TPV on the scope of support and deliverables. Check Data Mapping, Payroll Calendar, Infrastructure Set up, and SOC1 controls and provide clearance as Toll Gates. Check and approve Training completion and certification status and coordinate with other Stakeholders to ensure acceptance and approval of delivered resources and their capability. Confirm client requirements – including access to myHRW, and ensure that OR Team establishes it. Ensure that Client Specific Training is completed Check Data Migration, UAT, and Parallel Runs were completed successfully. Test result review & sign-off: secure resource availability to facilitate timely verification of test results Service Rehearsal Testing: SRT sign-off complete Hyper care planning: Contribute to and explicitly get resources assigned to the hypercare phase. Participate in Strada and Client Go-No Go decisions Check and confirm that OR Deliverables are completed as per Schedule. Actively participate in governance & take accountability for client-side actions during HyperCare Period. Provide input & feedback on the strengths and opportunities for improvement experienced through the implementation and ensure that Lessons learned are documented. Check if P&L inclusions include all CRs and are updated to date. Participate in BCP Test Participate in HyperCare Stage Closure / SR Delivery: Documents and sign off Project Closure: Documents and sign off/lessons learned Supports Service Readiness and Operational Readiness team on all operational impacting questions/decisions Ensures compliance of delivery with Strada Standards as defined by the Service Delivery Architecture team Proactively Initiates and executes lessons learned on projects and major events. Compliance Monitors, implements, and cascades legislation/process changes and ensures accuracy and compliance with business rules and process documentation. Ensure Regular updates of DWIs, FAQs, case management knowledge databases, and other process guidelines align with the global standards and cascade information and updates to team members. Actively participate in audits. Provide formal management response to audit findings and define/execute corrective actions to the findings Performs root cause analysis on control failures and defines/executes corrective actions where required People Capabilities/Training Create and revise training content for assigned areas of expertise in collaboration with the Learning and Development Team and CMA/DMA/PMA Tower Deliver training for assigned areas of expertise in collaboration with the Learning and Development Team and CMA/DMA/PMA Tower Service Delivery Architecture Supports implementation of Strada Delivery Standards within assigned expertise area aligned to the global strategy from a product, process, and client value creation perspective Supports pre-sales activities when needed with the guidance of a Senior Process Specialist or Senior Process Manager Support Translation of client needs into a deliverable solution and ensure it matches client expectations and is perceived best in class with the guidance of a Senior Process Specialist or Senior Process Manager. Support implementing and managing operational quality by continuous improvement of the Strada global standard solution(s) as executed in the respective region Client and Stakeholder Management Upon a needed basis, the Process Specialist can support client communication and stakeholder management activities such as Daily/Weekly/Monthly Operations Priorities - Host operations call as per client requirements (daily/weekly/monthly) to assist in determining work priorities. The work priorities related to activities specified in the payroll calendar, issues/actions log, change requests, continuous improvement log, and risk record. Non-Technical Service Incidents - Leads/Own any communication with the client on any major escalations/incidents related to the assigned service scope. "Hosts Operations Governance calls to: Monitor performance of agreed Service Levels, defining corrective actions: - Propose changes to existing service levels - Propose and implement process improvements - Propose engagement strategy for BAU Review any remediation plans. Identify trends of fundamental problems within the agreed-on service scope (data & voice, payroll services) and resolve any operational issues. Identify and escalate issues to the Executive Leadership Board. Develop and improve on service review capability uplift plans. Key experience Successful execution of Project/Major Events as per set milestones and success criteria Successful implementation of continuous improvement initiatives as per set milestones and success criteria Successful implementation of legal, statutory changes, Strada standards in processes and procedures as per set milestones and success criteria Proficient knowledge & technical competence of the teams within the assigned geography; Passing Team Index on SLAs, KPIs, and client satisfaction Skills Advanced expertise in several HR process areas, including but not limited to Malaysia Payroll, HR Administration, Service Centre Processes, etc. Advanced Project Management Skills Information gathering, problem-solving skills, and Root Cause Analysis; Formal training on problem-solving skills such as Six Sigma is an added advantage; Excellent communicator – the ability to share information effectively; Detail-oriented, thorough, and focused on all aspects of the job to ensure accuracy; Maintains effective performance under pressure and can manage multiple priorities effectively; Advanced experience with client management and resolving escalated employee or client issues Ability to manage team both onshore and offshore Prior experience in preparing procedures, guidelines Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

This advertiser has chosen not to accept applicants from your region.

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Engineering Specialists Jobs