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Subject Matter Expert - Employee Lifecycle Management
Petaling Jaya, Selangor
Roche
Posted 26 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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Leader, Solutions Engineering
Kuala Lumpur, Kuala Lumpur
Cisco
Posted 13 days ago
Job Viewed
Job Description
In today's modern IT, it is no surprise that the new Digital Currency is Data, which is a crucial ingredient for organizations to leverage AI, Security and Observability technologies to enable Digital Resilience and Operational Excellence. Splunk (a Cisco company) is well positioned and right in the middle of this tipping-point into this future.
Are you the SE leader who is ready for this move?
Reporting to our SE leader for Asia, you will be a highly motivated, results oriented leader, primarily responsible for leading our SE team in support of the Sales Team in Malaysia, Philippines and Vietnam, to achieve and exceed revenue targets and ensure customer success. Take the lead technical role in your region in supporting sales activities, actively engaging with key customers and opportunities. Work cross-functionally ensuring tight alignment between field sales and other organizations within Splunk.
**Role:**
+ Lead and motivate a team of Solutions Engineers in Malaysia, Philippines and Vietnam to ensure sales and customer success;
+ Regional Partnership with Sales Leadership to support use case lead, pre-sales activities across all Splunk solutions;
+ Conduct continual pipeline recruiting efforts to find and hire top sales engineering talent within your region.
+ Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of SE skills and capabilities.
+ Ensure that your team is enabled to support all required Splunk products and solutions along with required sales/soft skills;
+ Partner withSales leadership to develop country-level strategies and GTM plansthat align with Theatre and Regional plans. Coach Account teams to think and execute strategically and creativity for our customers.
+ Be the in-country "CTO" to represent and evangelize Splunk technology to key customer and partner executives and manage executive relationships.
+ Deliver annual performance reviews and partner with SE's to coach, guide and execute individual development plans. Manage performance of key talent to ensure a high performing team;
+ Work multi-functionally with support, product management, engineering, customer success, professional services and other internal teams to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations.
**Requirements:** I've already done that or have that!
+ At least 10+ years proven experience in technical selling and supporting software products to IT organizations.
+ At least 2 to 3+ years leadership experience in leading Enterprise SE Teams. Candidates with more experience may be considered for senior roles.
+ Experience and familiarity with security and observability products and services.
+ Domain expertise with Security Operations, Modern Applications and AI are advantageous.
+ Strong Growth Mindset and Change Agility
+ Desire to Learn and Adapt: You will constantly be learning new areas and new technologies.
**Education:** Got it!
+ BS/BA Degree, preferably with a strong technical acumen or relevant work experience.
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Are you the SE leader who is ready for this move?
Reporting to our SE leader for Asia, you will be a highly motivated, results oriented leader, primarily responsible for leading our SE team in support of the Sales Team in Malaysia, Philippines and Vietnam, to achieve and exceed revenue targets and ensure customer success. Take the lead technical role in your region in supporting sales activities, actively engaging with key customers and opportunities. Work cross-functionally ensuring tight alignment between field sales and other organizations within Splunk.
**Role:**
+ Lead and motivate a team of Solutions Engineers in Malaysia, Philippines and Vietnam to ensure sales and customer success;
+ Regional Partnership with Sales Leadership to support use case lead, pre-sales activities across all Splunk solutions;
+ Conduct continual pipeline recruiting efforts to find and hire top sales engineering talent within your region.
+ Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of SE skills and capabilities.
+ Ensure that your team is enabled to support all required Splunk products and solutions along with required sales/soft skills;
+ Partner withSales leadership to develop country-level strategies and GTM plansthat align with Theatre and Regional plans. Coach Account teams to think and execute strategically and creativity for our customers.
+ Be the in-country "CTO" to represent and evangelize Splunk technology to key customer and partner executives and manage executive relationships.
+ Deliver annual performance reviews and partner with SE's to coach, guide and execute individual development plans. Manage performance of key talent to ensure a high performing team;
+ Work multi-functionally with support, product management, engineering, customer success, professional services and other internal teams to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations.
**Requirements:** I've already done that or have that!
+ At least 10+ years proven experience in technical selling and supporting software products to IT organizations.
+ At least 2 to 3+ years leadership experience in leading Enterprise SE Teams. Candidates with more experience may be considered for senior roles.
+ Experience and familiarity with security and observability products and services.
+ Domain expertise with Security Operations, Modern Applications and AI are advantageous.
+ Strong Growth Mindset and Change Agility
+ Desire to Learn and Adapt: You will constantly be learning new areas and new technologies.
**Education:** Got it!
+ BS/BA Degree, preferably with a strong technical acumen or relevant work experience.
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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This advertiser has chosen not to accept applicants from your region.
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