What Jobs are available for Engineer Support in Malaysia?
Showing 50 Engineer Support jobs in Malaysia
Field Service Technician
Sarawak, Sarawak
Flowserve Corporation
Posted 12 days ago
Job Viewed
Job Description
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
**Role Summary:**
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.
**Responsibilities:**
+ Make direct, in-person service calls in response to customer requests.
+ Assess mechanical problems and take actions to resolve promptly.
+ Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
+ Ensure that equipment is installed successfully and on schedule.
+ Check equipment prior to start-up and assess start-up performance.
+ Monitor the maintenance and performance of Flowserve equipment.
+ Train customers in the proper procedures for operating and maintaining Flowserve products.
+ Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
**Requirements:**
+ HS Diploma / GED and / or 0-2 years relevant experience / Professional certificates.
+ Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
+ Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
+ Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
+ Capable in Outlook, Word, and Excel
+ Able to travel, including globally, for extended periods of time
+ Able to work overtime as required to minimize impact to customers
+ Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-14869
**Job Family Group** : Operations
**Job Family** : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
**Role Summary:**
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.
**Responsibilities:**
+ Make direct, in-person service calls in response to customer requests.
+ Assess mechanical problems and take actions to resolve promptly.
+ Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
+ Ensure that equipment is installed successfully and on schedule.
+ Check equipment prior to start-up and assess start-up performance.
+ Monitor the maintenance and performance of Flowserve equipment.
+ Train customers in the proper procedures for operating and maintaining Flowserve products.
+ Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
**Requirements:**
+ HS Diploma / GED and / or 0-2 years relevant experience / Professional certificates.
+ Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
+ Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
+ Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
+ Capable in Outlook, Word, and Excel
+ Able to travel, including globally, for extended periods of time
+ Able to work overtime as required to minimize impact to customers
+ Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-14869
**Job Family Group** : Operations
**Job Family** : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Field Service Engineer
GE HealthCare
Posted 3 days ago
Job Viewed
Job Description
**Job Description Summary**
Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products (with a focus on Medical X-Ray and/or MRI systems) , and the growth of the service contract base.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Base location : Kota Baru Kelantan
**Job Description**
**Essential Responsibilities:**
- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- May include training of clinical staff on designated equipment.
**Desired Characteristics:**
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization .
- Ensure timely dispatch closure (if applicable).
- Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe (if applicable).
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
- Ability to show self-initiative & motivation and to work independently with minimum direction.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
**Qualifications/Requirements:**
- Diploma / Bachelor's Degree in **Biomedical Engineering** , **Electronic & Electrical** or equivalent.
- **Prior hands-on experience with Medical X-Ray and/or MRI systems is highly preferred.**
- Technical and analytical skills, with minimum 1-year field services experience.
- Good verbal and written communication skills in local language as well as English.
- Ability to work independently with minimum direction.
- Shows Initiative and motivation
- Plans and organizes work effectively.
- Excellent communication skills, listening skills, and interpersonal skills.
.- Willingness to work during off- hours when there is an urgent and critical equipment issue. This will be balanced among the service team members.
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
**Base location : Kota Baru Kelantan**
**Additional Information**
**Relocation Assistance Provided:** No
Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products (with a focus on Medical X-Ray and/or MRI systems) , and the growth of the service contract base.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Base location : Kota Baru Kelantan
**Job Description**
**Essential Responsibilities:**
- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- May include training of clinical staff on designated equipment.
**Desired Characteristics:**
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization .
- Ensure timely dispatch closure (if applicable).
- Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe (if applicable).
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
- Ability to show self-initiative & motivation and to work independently with minimum direction.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
**Qualifications/Requirements:**
- Diploma / Bachelor's Degree in **Biomedical Engineering** , **Electronic & Electrical** or equivalent.
- **Prior hands-on experience with Medical X-Ray and/or MRI systems is highly preferred.**
- Technical and analytical skills, with minimum 1-year field services experience.
- Good verbal and written communication skills in local language as well as English.
- Ability to work independently with minimum direction.
- Shows Initiative and motivation
- Plans and organizes work effectively.
- Excellent communication skills, listening skills, and interpersonal skills.
.- Willingness to work during off- hours when there is an urgent and critical equipment issue. This will be balanced among the service team members.
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
**Base location : Kota Baru Kelantan**
**Additional Information**
**Relocation Assistance Provided:** No
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Field Service Engineer I
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 12 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Field Service Engineer (Building Management System)_**
**_Bangsar South, Kuala Lumpur_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
We are currently seeking a **Field Service Engineer** to join Bangsar South, Kuala Lumpur office.
**Position Summary:**
· The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin
· Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.
· Responsible for ensuring high quality delivery of services to Honeywell's clients through assisting in the management of the technical team and sub-contractors.
· Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.
**Key Responsibilities:**
**Technical**
· Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
· Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
· Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
· Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
· Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
· Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
· Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
· Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
**Customers**
· Contract Retention
· Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
· Site audits.
· Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
· Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
· Ensuring delivery of value to Honeywell clients and customers.
· Attend and contribute to Account Planning sessions.
**Health, Safety and Environment**
· Ensure Playbook activities are completed each month.
· HSE assessments are carried out and updated annually for all contracts and projects.
· HSE Safety Plans are available at sites as required.
· Attend and participate in all HSE team meetings.
· Report safety observations (SOS)
· Carry out hazard and risk assessments for all tasks as per company policy and procedures.
**Financials**
· Assist with the financial control according to agreed budgets and plans.
· Forecast financials monthly and analyse throughout the month.
· Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager
· Estimates materials costs and quantities and ordering parts.
· Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
· Generation of small work quotations including execution of works.
**Quality**
· Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
· Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
· Ensure team documentation is current and participate in internal and external audits as required.
· Ensuring team compliance to KPIs
**You Must Have**
· Completion of an Engineering Bachelor's Degree/Diploma
· Intermediate to High computer skills
· 3 - 4 years of work experience preferred with relevant knowledge of BMS, Fire, FAS, CCTV and Security systems, Instrumentation.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Field Service Engineer (Building Management System)_**
**_Bangsar South, Kuala Lumpur_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
We are currently seeking a **Field Service Engineer** to join Bangsar South, Kuala Lumpur office.
**Position Summary:**
· The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin
· Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.
· Responsible for ensuring high quality delivery of services to Honeywell's clients through assisting in the management of the technical team and sub-contractors.
· Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.
**Key Responsibilities:**
**Technical**
· Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
· Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
· Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
· Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
· Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
· Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
· Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
· Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
**Customers**
· Contract Retention
· Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
· Site audits.
· Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
· Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
· Ensuring delivery of value to Honeywell clients and customers.
· Attend and contribute to Account Planning sessions.
**Health, Safety and Environment**
· Ensure Playbook activities are completed each month.
· HSE assessments are carried out and updated annually for all contracts and projects.
· HSE Safety Plans are available at sites as required.
· Attend and participate in all HSE team meetings.
· Report safety observations (SOS)
· Carry out hazard and risk assessments for all tasks as per company policy and procedures.
**Financials**
· Assist with the financial control according to agreed budgets and plans.
· Forecast financials monthly and analyse throughout the month.
· Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager
· Estimates materials costs and quantities and ordering parts.
· Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
· Generation of small work quotations including execution of works.
**Quality**
· Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
· Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
· Ensure team documentation is current and participate in internal and external audits as required.
· Ensuring team compliance to KPIs
**You Must Have**
· Completion of an Engineering Bachelor's Degree/Diploma
· Intermediate to High computer skills
· 3 - 4 years of work experience preferred with relevant knowledge of BMS, Fire, FAS, CCTV and Security systems, Instrumentation.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
Petaling Jaya, Selangor
Veralto
Posted 27 days ago
Job Viewed
Job Description
**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer 1 (I5)
Bayan Lepas
Dell Technologies
Posted 24 days ago
Job Viewed
Job Description
Technical Support Engineer
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in **Bayan Lepas, Penang** .
**What you'll achieve**
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Resolve customer-reported issues while working closely with other multi-functional teams
-Provide feedback to Engineering for improving product quality and reliability
-Determine priority levels while negotiating and setting expectations with customers
-Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
-Drive operational excellence through quality closures and proper escalation of issues
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-2 to 5 years of related experience and proficient in spoken and written **English & Bahasa Indonesia**
-First-rate customer focus, phone etiquette and work ethic
-Ability to work under pressure with calmness and composure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
-Ability to take on shift work, holidays, weekends and on-call responsibilities
**Desirable Requirements**
-Bachelor's degree
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** 31 December 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in **Bayan Lepas, Penang** .
**What you'll achieve**
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Resolve customer-reported issues while working closely with other multi-functional teams
-Provide feedback to Engineering for improving product quality and reliability
-Determine priority levels while negotiating and setting expectations with customers
-Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
-Drive operational excellence through quality closures and proper escalation of issues
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-2 to 5 years of related experience and proficient in spoken and written **English & Bahasa Indonesia**
-First-rate customer focus, phone etiquette and work ethic
-Ability to work under pressure with calmness and composure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
-Ability to take on shift work, holidays, weekends and on-call responsibilities
**Desirable Requirements**
-Bachelor's degree
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** 31 December 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer 1 (I5)
Bayan Lepas
Dell Technologies
Posted 24 days ago
Job Viewed
Job Description
Technical Support Engineer
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in **Bayan Lepas, Penang** .
**What you'll achieve**
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Resolve customer-reported issues while working closely with other multi-functional teams
-Provide feedback to Engineering for improving product quality and reliability
-Determine priority levels while negotiating and setting expectations with customers
-Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
-Drive operational excellence through quality closures and proper escalation of issues
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-2 to 5 years of related experience and proficient in spoken and written **English & Thai**
-First-rate customer focus, phone etiquette and work ethic
-Ability to work under pressure with calmness and composure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
-Ability to take on shift work, holidays, weekends and on-call responsibilities
**Desirable Requirements**
-Bachelor's degree
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 31 December 2025**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in **Bayan Lepas, Penang** .
**What you'll achieve**
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Resolve customer-reported issues while working closely with other multi-functional teams
-Provide feedback to Engineering for improving product quality and reliability
-Determine priority levels while negotiating and setting expectations with customers
-Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
-Drive operational excellence through quality closures and proper escalation of issues
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-2 to 5 years of related experience and proficient in spoken and written **English & Thai**
-First-rate customer focus, phone etiquette and work ethic
-Ability to work under pressure with calmness and composure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
-Ability to take on shift work, holidays, weekends and on-call responsibilities
**Desirable Requirements**
-Bachelor's degree
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 31 December 2025**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer (Japanese speaking)
Bayan Lepas
Emerson
Posted 12 days ago
Job Viewed
Job Description
Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
+ Open for fresh grad too!
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
+ Open for fresh grad too!
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer (Japanese speaking)
Bayan Lepas
Emerson
Posted 12 days ago
Job Viewed
Job Description
Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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This advertiser has chosen not to accept applicants from your region.
7
Customer Support Partner Engineer (Sabah)
Kota Kinabalu, Sabah
Roche
Posted 12 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
As a Customer Support Partner (Engineer) at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively within Sabah & Labuan FT, with occasional assignments in Sarawak and Brunei Darussalam.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
As a Customer Support Partner (Engineer) at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively within Sabah & Labuan FT, with occasional assignments in Sarawak and Brunei Darussalam.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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This advertiser has chosen not to accept applicants from your region.
8
Electrical Field Service Engineer, Power Systems and Drives
GE Vernova
Posted 6 days ago
Job Viewed
Job Description
**Job Description Summary**
Commission and service larger power electrical equipment mainly in Marine, Oil & Gas, and Industry business segments.
As Field Service Engineer (FSE), You provides hands-on work part of a team to meet assigned purpose. In this role you will work within defined parameters to make conclusion apply concepts to issues of moderate complexity, and resolve problems through immediate action or short-term planning.
Tasks mainly requires high technical skills on electric machine such as Switchboard, Automated Voltage Regulator (AVR) and Drive. In addition, provide technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting if requires.
**Job Description**
**Role Summary / Purpose**
Electrical Drives Field Services provides direction and assistance to work group to meet assigned purpose. In this role you will work within defined parameters to assess, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
- 95% travel
**Essential Responsibilities**
Electrical Field Service Engineer provides hands-on work part of a team to meet assigned purpose. In this role you will work within defined parameters to assess, apply concepts to issues of moderate complexity, and resolve problems through immediate action or short-term planning.
+ Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives.
+ Pre-commission, commission, and service low voltage and medium voltage switchgear, transformers, and power system
+ Provide technical assistance and supervision to customers on the installations.
+ Conduct on-site interpretation of data and technical instruction.
+ Provide management with complete and prompt information and report regarding status, customer or equipment problems, and failures.
+ Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
+ Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures.
+ Review reported malfunctions and identify any undesirable trends
+ Complete site documentations such as installations check lists, pre-commissioning, and commissioning procedures.
+ Hands-on on-site parts replacement, testing, and verification of electrical equipment.
+ Hands-on on-site cooling unit inspection, repairing, and testing including but not limited to mechanical and instrumentation verifications.
+ Hands-on on-site rotating equipment testing and commissioning.
+ Hands-on on-site electrical testing auxiliaries (such as cooling fans and lubricating unit pumps), and verifications of temperature, pressure, and flow electronic sensors.
+ Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.
+ Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner
**Qualification/Requirements**
· Electrical Bachelor Degree or Master's Degree from an accredited university or college
. Over than 3 years of hands-on experience in medium voltage drives and rotating equipment field service or maintenance position.
. Advantage if have experience working in metal business
. Solid understanding of Power Electronics and Electric Circuits.
. Solid understanding of Electric Power Systems, Medium Voltage, Harmonics
. Good literacy in at least one computer programming language.
. Experience with Programmable Logic Controllers
. Experience with rotating machines
. Understanding of rotating equipment motor windings, insulations, and familiarity with medium voltage equipment.
. Hands-on experience and knowledge of test instruments (recorders, power analyzers, oscilloscopes, Insulation resistance, Hipot, etc.)
. Good knowledge of rotating equipment theory and operation.
. Good hands-on skills.
. Good computer skills.
. Willing to travel 100% including distant in-country or aboard limited duration visits.
. Willing to work flexible times, longer hours, weekends, and holidays if necessary.
. Comfortable to sail on marine vessels if needed and remain offshore for defined number of days.
. Willing to be mobilized at short notices.
. Good understanding of Health and Safety, and risks / Hazards involved.
**Desired Characteristics**
· Fluent oral and written English communication skills
· Strong interpersonal and management skills
. Team worker with ability to share and coordinate tasks among members of the group
. High job ethics
· Proven analytical and quality improvement ability
· Able to interface at all levels of the organization both internally and externally
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Commission and service larger power electrical equipment mainly in Marine, Oil & Gas, and Industry business segments.
As Field Service Engineer (FSE), You provides hands-on work part of a team to meet assigned purpose. In this role you will work within defined parameters to make conclusion apply concepts to issues of moderate complexity, and resolve problems through immediate action or short-term planning.
Tasks mainly requires high technical skills on electric machine such as Switchboard, Automated Voltage Regulator (AVR) and Drive. In addition, provide technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting if requires.
**Job Description**
**Role Summary / Purpose**
Electrical Drives Field Services provides direction and assistance to work group to meet assigned purpose. In this role you will work within defined parameters to assess, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
- 95% travel
**Essential Responsibilities**
Electrical Field Service Engineer provides hands-on work part of a team to meet assigned purpose. In this role you will work within defined parameters to assess, apply concepts to issues of moderate complexity, and resolve problems through immediate action or short-term planning.
+ Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives.
+ Pre-commission, commission, and service low voltage and medium voltage switchgear, transformers, and power system
+ Provide technical assistance and supervision to customers on the installations.
+ Conduct on-site interpretation of data and technical instruction.
+ Provide management with complete and prompt information and report regarding status, customer or equipment problems, and failures.
+ Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
+ Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures.
+ Review reported malfunctions and identify any undesirable trends
+ Complete site documentations such as installations check lists, pre-commissioning, and commissioning procedures.
+ Hands-on on-site parts replacement, testing, and verification of electrical equipment.
+ Hands-on on-site cooling unit inspection, repairing, and testing including but not limited to mechanical and instrumentation verifications.
+ Hands-on on-site rotating equipment testing and commissioning.
+ Hands-on on-site electrical testing auxiliaries (such as cooling fans and lubricating unit pumps), and verifications of temperature, pressure, and flow electronic sensors.
+ Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.
+ Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner
**Qualification/Requirements**
· Electrical Bachelor Degree or Master's Degree from an accredited university or college
. Over than 3 years of hands-on experience in medium voltage drives and rotating equipment field service or maintenance position.
. Advantage if have experience working in metal business
. Solid understanding of Power Electronics and Electric Circuits.
. Solid understanding of Electric Power Systems, Medium Voltage, Harmonics
. Good literacy in at least one computer programming language.
. Experience with Programmable Logic Controllers
. Experience with rotating machines
. Understanding of rotating equipment motor windings, insulations, and familiarity with medium voltage equipment.
. Hands-on experience and knowledge of test instruments (recorders, power analyzers, oscilloscopes, Insulation resistance, Hipot, etc.)
. Good knowledge of rotating equipment theory and operation.
. Good hands-on skills.
. Good computer skills.
. Willing to travel 100% including distant in-country or aboard limited duration visits.
. Willing to work flexible times, longer hours, weekends, and holidays if necessary.
. Comfortable to sail on marine vessels if needed and remain offshore for defined number of days.
. Willing to be mobilized at short notices.
. Good understanding of Health and Safety, and risks / Hazards involved.
**Desired Characteristics**
· Fluent oral and written English communication skills
· Strong interpersonal and management skills
. Team worker with ability to share and coordinate tasks among members of the group
. High job ethics
· Proven analytical and quality improvement ability
· Able to interface at all levels of the organization both internally and externally
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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This advertiser has chosen not to accept applicants from your region.
9