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Showing 15 Enablement Manager jobs in Malaysia
Sales Enablement Manager
Shah Alam, Selangor
Iron Mountain
Posted 12 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
You are responsible for enabling revenue performance by providing training, content, processes, practices, and tools needed to support salespeople throughout the buyer's journey. You will refine, execute, and coach our holistic go-to-market enablement strategy that includes enablement on Iron Mountain systems and processes, products & solutions, industry expertise, sales methodology, the buyer and customer journey, and functional expertise for sales positions. You'll own the tactics and execution of the enablement programs in your assigned geography and sales segments and provide perspective and feedback to improve strategy and program development. Our Commercial sales teams are growing
dramatically and this role has a direct impact on our ability to deliver value to our customers.Success is defined as working collaboratively and in lockstep with Sales, Commercial Excellence CoE's, and other key stakeholders to increase sales results, efficiency, and productivity.
**Key Responsibilities**
+ **Onboarding:** Ensuring new sellers deliver value as quickly as possible. Examples: Refining, localizing, and managing segment-specific onboarding curricula, executing the program, working with managers and Commerical Excellence Business Partners to assess performance.
+ **Knowledge, Skills, and Acumen Training & Coaching:** Enabling managers and sellers to consistently articulate our value to customers. Examples: Reinforcing our sales methodology and supporting a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.
+ **Product Enablement:** Equip sellers to understand and position the value and capabilities of our products and solutions and how they connect to the buyer journey. Examples: Collaborating with the Sales Enablement CoE and Product Enablement team to deliver enablement content and training.
+ **Sales Plays:** Work with Sales Play CoE to enable reps to consistently leverage Sales Plays to drive and close opportunities. Example: Coaching managers and sellers on sales play execution.
+ **Continuous Improvement:** Promote a culture of data-driven continuous improvement and recognition, working in lockstep with Sales Performance CoE, Business Partners, Sales Enablement, and Sales leadership. Examples: Monitor enablement completion/usage data and sales production data to recognize top performers and to identify learning/performance gaps (and align with Sales + Commercial Excellence CoEs to address those gaps).
+ **Sales Process and Motions:** Ensure that sales teams have the content and tools to support conversations throughout the sales process. Examples: Drive the rollout of a refined sales stage process and the related pipeline management and forecasting approach.
+ **Tool Training & Adoption:** Maximize ROI of our sales tool stack, by managing the adoption and optimal usage of enablement and productivity tools. Examples: SFDC, learning management system, sales enablement platform, digital adoption tools (WalkMe), and call analytics platforms.
+ **Enablement Calendar:** Increase selling time and productivity by participating in the development, communication, and execution of an ongoing enablement calendar, coordinating with other cross-functional teams.
+ **Learning & Development:** Optimize effectiveness and ROI of training and enablement time, tools, and content. Utilize a variety of training methodologies, techniques, concepts, learning resources, and practices. Example: creating and facilitating engaging in-person or virtual workshops and simulations
+ **T** **ranslation, Localization, and Tailoring-Facilitate** the effectiveness of sales and enablement training, content, messaging, and communications through the tailoring, translation, and localization of approaches and content as required. Occasionally there may be a need to engage in the translation, localization, or tailoring outside of the standard sales training & enablement(training, content, messaging, and communications) but these scenarios are exceptions and approved by leadership.
+ **Evaluation of Metrics and Impact:** Analyze qualitative and quantitative data to understand where your teams have growth opportunities that will drive improved business results. Example: Demonstrate the business impact of enablement efforts.
**Functional Knowledge, Skills, and Competencies:**
+ Ability to motivate others on a team and help them succeed
+ 3+ years working in a Sales, Marketing, and/or Customer Success Enablement role
+ Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required
+ Ability to analyze outcomes and utilize data insights to drive decision-making
+ Exceptional communication skills and successful history of cross-functional collaboration with diverse staff members at all levels
+ Experience in executing an Enablement Strategy for field-based teams in the 100 person range
+ A strong understanding of the different Sales enablement needs in technology or professional services companies
+ In-depth understanding of sales and technical delivery teams - value-based selling.
+ Demonstrated ability to build trusted relationships across a diverse range of stakeholders
+ Critical thinking and change management within dynamic organizations
+ Experience working in rapidly changing and dynamic environments and thrives in a fast-paced, high-growth work environment.
+ A passion for the learner experience and an understanding of how to apply best practices in adult learning
+ A Bachelor's degree or License degree (based on the higher education"LMD" degree structure) with a total of 3-4 years of educational study (180 - 240 ECTS) or equivalent is preferred
+ English is mandatory, multiple languages are a plus.
+ Ability to travel 25%.
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
You are responsible for enabling revenue performance by providing training, content, processes, practices, and tools needed to support salespeople throughout the buyer's journey. You will refine, execute, and coach our holistic go-to-market enablement strategy that includes enablement on Iron Mountain systems and processes, products & solutions, industry expertise, sales methodology, the buyer and customer journey, and functional expertise for sales positions. You'll own the tactics and execution of the enablement programs in your assigned geography and sales segments and provide perspective and feedback to improve strategy and program development. Our Commercial sales teams are growing
dramatically and this role has a direct impact on our ability to deliver value to our customers.Success is defined as working collaboratively and in lockstep with Sales, Commercial Excellence CoE's, and other key stakeholders to increase sales results, efficiency, and productivity.
**Key Responsibilities**
+ **Onboarding:** Ensuring new sellers deliver value as quickly as possible. Examples: Refining, localizing, and managing segment-specific onboarding curricula, executing the program, working with managers and Commerical Excellence Business Partners to assess performance.
+ **Knowledge, Skills, and Acumen Training & Coaching:** Enabling managers and sellers to consistently articulate our value to customers. Examples: Reinforcing our sales methodology and supporting a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.
+ **Product Enablement:** Equip sellers to understand and position the value and capabilities of our products and solutions and how they connect to the buyer journey. Examples: Collaborating with the Sales Enablement CoE and Product Enablement team to deliver enablement content and training.
+ **Sales Plays:** Work with Sales Play CoE to enable reps to consistently leverage Sales Plays to drive and close opportunities. Example: Coaching managers and sellers on sales play execution.
+ **Continuous Improvement:** Promote a culture of data-driven continuous improvement and recognition, working in lockstep with Sales Performance CoE, Business Partners, Sales Enablement, and Sales leadership. Examples: Monitor enablement completion/usage data and sales production data to recognize top performers and to identify learning/performance gaps (and align with Sales + Commercial Excellence CoEs to address those gaps).
+ **Sales Process and Motions:** Ensure that sales teams have the content and tools to support conversations throughout the sales process. Examples: Drive the rollout of a refined sales stage process and the related pipeline management and forecasting approach.
+ **Tool Training & Adoption:** Maximize ROI of our sales tool stack, by managing the adoption and optimal usage of enablement and productivity tools. Examples: SFDC, learning management system, sales enablement platform, digital adoption tools (WalkMe), and call analytics platforms.
+ **Enablement Calendar:** Increase selling time and productivity by participating in the development, communication, and execution of an ongoing enablement calendar, coordinating with other cross-functional teams.
+ **Learning & Development:** Optimize effectiveness and ROI of training and enablement time, tools, and content. Utilize a variety of training methodologies, techniques, concepts, learning resources, and practices. Example: creating and facilitating engaging in-person or virtual workshops and simulations
+ **T** **ranslation, Localization, and Tailoring-Facilitate** the effectiveness of sales and enablement training, content, messaging, and communications through the tailoring, translation, and localization of approaches and content as required. Occasionally there may be a need to engage in the translation, localization, or tailoring outside of the standard sales training & enablement(training, content, messaging, and communications) but these scenarios are exceptions and approved by leadership.
+ **Evaluation of Metrics and Impact:** Analyze qualitative and quantitative data to understand where your teams have growth opportunities that will drive improved business results. Example: Demonstrate the business impact of enablement efforts.
**Functional Knowledge, Skills, and Competencies:**
+ Ability to motivate others on a team and help them succeed
+ 3+ years working in a Sales, Marketing, and/or Customer Success Enablement role
+ Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required
+ Ability to analyze outcomes and utilize data insights to drive decision-making
+ Exceptional communication skills and successful history of cross-functional collaboration with diverse staff members at all levels
+ Experience in executing an Enablement Strategy for field-based teams in the 100 person range
+ A strong understanding of the different Sales enablement needs in technology or professional services companies
+ In-depth understanding of sales and technical delivery teams - value-based selling.
+ Demonstrated ability to build trusted relationships across a diverse range of stakeholders
+ Critical thinking and change management within dynamic organizations
+ Experience working in rapidly changing and dynamic environments and thrives in a fast-paced, high-growth work environment.
+ A passion for the learner experience and an understanding of how to apply best practices in adult learning
+ A Bachelor's degree or License degree (based on the higher education"LMD" degree structure) with a total of 3-4 years of educational study (180 - 240 ECTS) or equivalent is preferred
+ English is mandatory, multiple languages are a plus.
+ Ability to travel 25%.
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
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This advertiser has chosen not to accept applicants from your region.
0
Customer Program Management Analyst
Kulim, Kedah
Celestica
Posted 6 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
08 - Materials Program Management
Senai, Johor
Celestica
Posted 17 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai
**General Overview**
**Functional Area:** SCM - Supply Chain Management
**Career Stream:** SCM - Supply Chain Management
**Role:** Specialist
**Job Title:** Materials Program Management
**Job Code:** SPE-SCM-PROG
**Band:** Level 08
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Interfaces with Business Office, Production, Procurement, Planning and customers to compile, develop, validate, and communicate production/shipments plans that support overall business goals.
+ Identifies business process enhancements and participates in their design and implementation.
+ Participates in Master Planning review and procurement actions from MRP process.
+ Coordinates with planning on customer requirements, changes, in order to assess costs and actual feasibility.
+ Supports new product introduction.
+ In coordination with Business Office, negotiates with customer on behalf of SCM on any materials management related activity such as schedules, costs and Engineering Change implementation.
+ Provides customer with technology information, supplier capabilities, and market trends to compliment SCM activities.
+ Reviews all terms and conditions agreed to in the Celestica/Customer contract to assess SCM's ability to meet these requirements.
+ Partners with Business Office in negotiating Terms and Conditions in relation to SCM activities with customer.
+ Identify Celestica's SCM new product process requirements to the customer, and ensure all information is received and SCM processes initiated effectively.
+ Coordinates Bill of Material analysis.
+ Reviews content, lead time constraints, critical parts supply and component reliability issues.
+ Ensures alternate source capability to maintain supply continuity and verify that customer costs can be supported.
+ Materials bid management.
+ Reviews and submits all customer material bid requests.
+ Resolves any issues with customer, internal team.
+ Manages customer relationship from Supply Chain perspective.
+ Obtains and disseminates customer SCM feedback to team.
+ Champions improvements and communicates action plans.
**Knowledge/Skills/Competencies**
+ In-depth understanding of all aspects of the global supply chain, Celestica's strategic policies and objectives, and its
+ suppliers and customers.
+ Good understanding of specific customers' business, organization, products and processes.
+ Fundamentals of financial product cost structures and asset management techniques.
+ Extensive ability to utilize computer systems and applications in order to gather require information, and compile information into a customer presentable format.
+ Good formal presentation skills.
+ Ability to effectively communicate all SCM related activities in an appropriate manner to the customer and internal team.
+ Applies analysis and judgement to assess performance against key measures and determine priorities.
+ Demonstrated ability to interface cross functionally in order to gather required customer information.
+ Develops wide personal network of contacts, internally, and where appropriate externally.
+ Adopts a proactive approach to running their part of the business.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai
**General Overview**
**Functional Area:** SCM - Supply Chain Management
**Career Stream:** SCM - Supply Chain Management
**Role:** Specialist
**Job Title:** Materials Program Management
**Job Code:** SPE-SCM-PROG
**Band:** Level 08
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Interfaces with Business Office, Production, Procurement, Planning and customers to compile, develop, validate, and communicate production/shipments plans that support overall business goals.
+ Identifies business process enhancements and participates in their design and implementation.
+ Participates in Master Planning review and procurement actions from MRP process.
+ Coordinates with planning on customer requirements, changes, in order to assess costs and actual feasibility.
+ Supports new product introduction.
+ In coordination with Business Office, negotiates with customer on behalf of SCM on any materials management related activity such as schedules, costs and Engineering Change implementation.
+ Provides customer with technology information, supplier capabilities, and market trends to compliment SCM activities.
+ Reviews all terms and conditions agreed to in the Celestica/Customer contract to assess SCM's ability to meet these requirements.
+ Partners with Business Office in negotiating Terms and Conditions in relation to SCM activities with customer.
+ Identify Celestica's SCM new product process requirements to the customer, and ensure all information is received and SCM processes initiated effectively.
+ Coordinates Bill of Material analysis.
+ Reviews content, lead time constraints, critical parts supply and component reliability issues.
+ Ensures alternate source capability to maintain supply continuity and verify that customer costs can be supported.
+ Materials bid management.
+ Reviews and submits all customer material bid requests.
+ Resolves any issues with customer, internal team.
+ Manages customer relationship from Supply Chain perspective.
+ Obtains and disseminates customer SCM feedback to team.
+ Champions improvements and communicates action plans.
**Knowledge/Skills/Competencies**
+ In-depth understanding of all aspects of the global supply chain, Celestica's strategic policies and objectives, and its
+ suppliers and customers.
+ Good understanding of specific customers' business, organization, products and processes.
+ Fundamentals of financial product cost structures and asset management techniques.
+ Extensive ability to utilize computer systems and applications in order to gather require information, and compile information into a customer presentable format.
+ Good formal presentation skills.
+ Ability to effectively communicate all SCM related activities in an appropriate manner to the customer and internal team.
+ Applies analysis and judgement to assess performance against key measures and determine priorities.
+ Demonstrated ability to interface cross functionally in order to gather required customer information.
+ Develops wide personal network of contacts, internally, and where appropriate externally.
+ Adopts a proactive approach to running their part of the business.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Program Management Analyst
Johor Bahru, Johor
Celestica
Posted 24 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Detailed Description**
+ Plans, organizes, controls and executes a production schedule program coordination; Analyses inputs (e.g., capacity, cycle times, urgency of request, material availability, etc.) to help determine schedule
+ Analyses internal impact (e.g., line scheduling, procurement, logistics, shipping, etc.) of customer scheduling
+ Manages issues associated with engineering changes to ensure minimal cost exposure, excess materials and risk to customer shipment
+ Participates in the introduction of new products and supports transfer/de-transfer of existing products through planning and analysing of common and unique materials in support of project deadlines
+ Communicates information on materials availability to support build plans
+ Provides information to procurement on demand variances
+ Develops and communicates short-and long-term commitments to customers to ship products
+ Reviews and reports on aggregate levels of product inventory, inventory exposure, backlog, availability and on-time delivery
+ Monitor and report on important changes in customer forecasts in weekly basis.
**Knowledge/Skills/Competencies**
+ Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any Engineering course or Business Administration.
+ At least 5 year(s) of working experience in the related field is required for this position.
+ Applicants must be willing to work in Senai.
+ Preferably Junior Executives specializing in Purchasing/Inventory/Material & Warehouse Management or equivalent.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Detailed Description**
+ Plans, organizes, controls and executes a production schedule program coordination; Analyses inputs (e.g., capacity, cycle times, urgency of request, material availability, etc.) to help determine schedule
+ Analyses internal impact (e.g., line scheduling, procurement, logistics, shipping, etc.) of customer scheduling
+ Manages issues associated with engineering changes to ensure minimal cost exposure, excess materials and risk to customer shipment
+ Participates in the introduction of new products and supports transfer/de-transfer of existing products through planning and analysing of common and unique materials in support of project deadlines
+ Communicates information on materials availability to support build plans
+ Provides information to procurement on demand variances
+ Develops and communicates short-and long-term commitments to customers to ship products
+ Reviews and reports on aggregate levels of product inventory, inventory exposure, backlog, availability and on-time delivery
+ Monitor and report on important changes in customer forecasts in weekly basis.
**Knowledge/Skills/Competencies**
+ Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any Engineering course or Business Administration.
+ At least 5 year(s) of working experience in the related field is required for this position.
+ Applicants must be willing to work in Senai.
+ Preferably Junior Executives specializing in Purchasing/Inventory/Material & Warehouse Management or equivalent.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Program Management Specialist
Kulim, Kedah
Celestica
Posted 27 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Program Management Associate
Kulim, Kedah
Celestica
Posted 3 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Associate
**SAP Short Name:** ASS
**Job Title:** Customer Program Management Associate
**Job Code:** ASS-OPS-CPM
**Job Level:** Band 06
**Direct/Indirect Indicator:** Indirect
**Summary**
Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Zero to two years of relevant experience.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Associate
**SAP Short Name:** ASS
**Job Title:** Customer Program Management Associate
**Job Code:** ASS-OPS-CPM
**Job Level:** Band 06
**Direct/Indirect Indicator:** Indirect
**Summary**
Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Zero to two years of relevant experience.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Staff Engineer, Quality Assurance Program Management
SanDisk
Posted 12 days ago
Job Viewed
Job Description
**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
As a member of the SSD Quality & Reliability Engineering team, you will leverage your expertise in project and program management, risk management, conflict resolution and quality standards & best practices. You will collaborate closely with cross-functional teams and engage with key stakeholders, including Program Management, Customer Management, Marketing, Manufacturing, and Engineering, to ensure the successful execution of quality and reliability initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Represent product quality as the Sustaining Program Manager in core teams, ensuring alignment with quality and reliability goals throughout the product lifecycle.
+ Accountable for product quality and reliability when product transitions into sustaining phase. Drive activities to ensure that product quality & reliability expectations are met.
+ Lead the resolution of quality-related issues during both New Product Introduction (NPI) and Sustaining phases.
+ Communicate quality excursions to executive management and core teams.
+ Lead Stop Ship and Quality Alert Critical processes, driving closure through risk assessment, containment actions, 8D root cause analysis, CAPA, and lessons learned.
+ Collaborate with NPI counterparts to ensure seamless product transition into Sustaining, meeting all product, customer, and regulatory requirements.
+ Participate in new product kick-off reviews and Manufacturing Readiness Reviews (MRRs).
+ Coordinate with other QAPMs to share lessons learned and support continuous process improvement across programs.
**Qualifications**
REQUIRED:
+ Minimum Bachelor's Degree in Science or Engineering, with a preferred 5+ years of experience in high-volume manufacturing or engineering environments.
+ Proven track record of successfully delivering projects in globally distributed, cross-functional teams, collaborating effectively across multiple geographies and time zones.
PREFERRED:
+ In-depth understanding of storage systems, including key aspects such as performance, quality, and reliability.
+ Hands-on experience in testing, reliability, and endurance evaluation of Flash memory and storage solutions.
+ Background as an ISO 9001 auditor and holder of a Six Sigma Green Belt would be an added advantage.
+ Highly objective-driven and results-oriented, with a strong focus on delivering measurable outcomes.
SKILLS:
+ Strong knowledge of FMEA, 8D methodology, and Statistical Process Control (SPC).
+ Proficient in Microsoft Office, statistical analysis software, and issue tracking tools such as JIRA.
+ Excellent interpersonal, communication, leadership, critical thinking, and problem-solving skills.
+ Skilled in delivering impactful presentations and providing clear, concise executive summaries for quality excursions.
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
As a member of the SSD Quality & Reliability Engineering team, you will leverage your expertise in project and program management, risk management, conflict resolution and quality standards & best practices. You will collaborate closely with cross-functional teams and engage with key stakeholders, including Program Management, Customer Management, Marketing, Manufacturing, and Engineering, to ensure the successful execution of quality and reliability initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Represent product quality as the Sustaining Program Manager in core teams, ensuring alignment with quality and reliability goals throughout the product lifecycle.
+ Accountable for product quality and reliability when product transitions into sustaining phase. Drive activities to ensure that product quality & reliability expectations are met.
+ Lead the resolution of quality-related issues during both New Product Introduction (NPI) and Sustaining phases.
+ Communicate quality excursions to executive management and core teams.
+ Lead Stop Ship and Quality Alert Critical processes, driving closure through risk assessment, containment actions, 8D root cause analysis, CAPA, and lessons learned.
+ Collaborate with NPI counterparts to ensure seamless product transition into Sustaining, meeting all product, customer, and regulatory requirements.
+ Participate in new product kick-off reviews and Manufacturing Readiness Reviews (MRRs).
+ Coordinate with other QAPMs to share lessons learned and support continuous process improvement across programs.
**Qualifications**
REQUIRED:
+ Minimum Bachelor's Degree in Science or Engineering, with a preferred 5+ years of experience in high-volume manufacturing or engineering environments.
+ Proven track record of successfully delivering projects in globally distributed, cross-functional teams, collaborating effectively across multiple geographies and time zones.
PREFERRED:
+ In-depth understanding of storage systems, including key aspects such as performance, quality, and reliability.
+ Hands-on experience in testing, reliability, and endurance evaluation of Flash memory and storage solutions.
+ Background as an ISO 9001 auditor and holder of a Six Sigma Green Belt would be an added advantage.
+ Highly objective-driven and results-oriented, with a strong focus on delivering measurable outcomes.
SKILLS:
+ Strong knowledge of FMEA, 8D methodology, and Statistical Process Control (SPC).
+ Proficient in Microsoft Office, statistical analysis software, and issue tracking tools such as JIRA.
+ Excellent interpersonal, communication, leadership, critical thinking, and problem-solving skills.
+ Skilled in delivering impactful presentations and providing clear, concise executive summaries for quality excursions.
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Manulife Asia LEAD Program - Management Associate 2026 Intake - Malaysia
Kuala Lumpur, Kuala Lumpur
Manulife
Posted today
Job Viewed
Job Description
**The Opportunity**
Are you seeking a dynamic and supportive workplace with collaborative teams and inspiring leaders? Manulife is looking for ambitious individuals who share our values and are driven to make a positive impact globally. If this resonates with you, we want to hear from you!
The Asia LEAD Program (Leadership, Experience, Advocacy, and Development) is a forward-thinking graduate development initiative designed to cultivate the next generation of leaders. Through business rotational assignments, social learning, and advocacy experiences, our program equips graduates with the skills needed to thrive in management roles that align with their career aspirations and our organizational goals.
**Position Responsibilities:**
+ Rotations: Engage in three six-month rotations across key business and specialist areas, starting with a welcome induction by the Talent Management Team.
+ Learning and Development: Develop your leadership skills with a multifaceted program tailored to advance entry-level talent into future leadership roles, in line with Manulife's vision and values.
+ Performance Review: Receive regular feedback through performance reviews and individual presentations at the end of each rotation.
+ Networking Opportunities: Build a strong internal network by joining the Colleague Network, aligning with company values, and contributing to meaningful projects.
+ Mentor and Buddy Program: Benefit from a dedicated mentor and buddy to support your career journey and personal growth.
**Required Qualifications:**
+ Education: A bachelor's degree of Actuarial Science from a reputable institution. Engagement in social work and extracurricular activities is valued.
+ Experience: Relevant internship or work experience within insurance or financial institutions is desirable. Less than two years of full-time work experience is required.
+ Career Aspirations: A passion for developing a career in the corporate insurance sector, with a readiness to make a meaningful impact.
+ Skills: Demonstrated creativity and innovation, along with superior communication and interpersonal skills.
+ Language: Proficiency in Business English.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Are you seeking a dynamic and supportive workplace with collaborative teams and inspiring leaders? Manulife is looking for ambitious individuals who share our values and are driven to make a positive impact globally. If this resonates with you, we want to hear from you!
The Asia LEAD Program (Leadership, Experience, Advocacy, and Development) is a forward-thinking graduate development initiative designed to cultivate the next generation of leaders. Through business rotational assignments, social learning, and advocacy experiences, our program equips graduates with the skills needed to thrive in management roles that align with their career aspirations and our organizational goals.
**Position Responsibilities:**
+ Rotations: Engage in three six-month rotations across key business and specialist areas, starting with a welcome induction by the Talent Management Team.
+ Learning and Development: Develop your leadership skills with a multifaceted program tailored to advance entry-level talent into future leadership roles, in line with Manulife's vision and values.
+ Performance Review: Receive regular feedback through performance reviews and individual presentations at the end of each rotation.
+ Networking Opportunities: Build a strong internal network by joining the Colleague Network, aligning with company values, and contributing to meaningful projects.
+ Mentor and Buddy Program: Benefit from a dedicated mentor and buddy to support your career journey and personal growth.
**Required Qualifications:**
+ Education: A bachelor's degree of Actuarial Science from a reputable institution. Engagement in social work and extracurricular activities is valued.
+ Experience: Relevant internship or work experience within insurance or financial institutions is desirable. Less than two years of full-time work experience is required.
+ Career Aspirations: A passion for developing a career in the corporate insurance sector, with a readiness to make a meaningful impact.
+ Skills: Demonstrated creativity and innovation, along with superior communication and interpersonal skills.
+ Language: Proficiency in Business English.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Learning & Development Manager
Kota Kinabalu, Sabah
Marriott
Posted 13 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Assistant Learning & Development Manager
Kuala Lumpur, Kuala Lumpur
Hilton
Posted 6 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Learning & Development Manager supports the hotel's training and development initiatives by assisting in the design, coordination, and delivery of learning programs that enhance team member skills, service quality, and brand alignment for single/multiple properties as assigned. You will play a key role in fostering a culture of continuous learning and professional growth across all departments. You will also play an active role in managing the hotel's internship and apprentice program, ensuring a meaningful learning experience for students while supporting the hotel's operational needs.
**What will I be doing?**
As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the Director of Human Resources in the implementation of the hotel's learning and development strategy in line with brand and Hilton standards.
+ Coordinate and deliver onboarding sessions for new hires to ensure smooth integration and understanding of Hilton values and procedures.
+ Organize and facilitate in-house training programs, workshops, and e-learning modules tailored to operational and service needs.
+ Assist with identifying training needs through performance appraisals, departmental feedback, and guest service metrics.
+ Maintain accurate training records and prepare reports on training attendance, effectiveness, and ROI.
+ Partner with departmental trainers and managers to ensure consistent training delivery and follow-up.
+ Assist in the development and execution of talent development programs, such as leadership development, cross-training, and succession planning.
+ Monitor compliance training and ensure timely completion.
+ Support engagement activities, recognition programs, and internal communication initiatives that reinforce company culture and values.
+ Stay updated on industry trends and innovations in learning methodologies and hospitality service standards.
+ Coordinate the recruitment, selection, and onboarding process for interns in collaboration with local institutions and hotel departments.
+ Carry out structured internship & management trainee programs that provide valuable learning experiences aligned with academic requirements and hotel operations.
+ Organize intern engagement activities and events to foster motivation, connection to the brand, and professional development.
+ Serve as a mentor and point of contact for interns and the management trainee, ensuring continuous support and performance feedback throughout their placement.
+ Assist the Director of HR in organizing reward and certification programs
+ Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
+ Take part in the preparation and planning of the Training department's goals and objectives.
**What are we looking for?**
An Assistant Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Bachelor's degree or Diploma in Human Resources, Hospitality Management, Education, or a related field.
+ 2-3 years of experience in Learning & Development or Training roles, ideally within the hospitality or service industry.
+ Experience managing internship programs and working with educational institutions is a strong advantage.
+ Experience in a multicultural, international hotel environment is highly preferred.
+ Strong presentation and facilitation skills, with the ability to engage diverse audiences.
+ Excellent organizational, interpersonal, and communication skills.
+ Proficient in Microsoft Office and Learning Management Systems (LMS).
+ Positive attitude, team spirit, and a genuine passion for developing people.
+ Fluency in English and Bahasa Malaysia; additional languages are a plus.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Assistant Learning & Development Manager_
**Location:** _null_
**Requisition ID:** _HOT0BYH9_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Learning & Development Manager supports the hotel's training and development initiatives by assisting in the design, coordination, and delivery of learning programs that enhance team member skills, service quality, and brand alignment for single/multiple properties as assigned. You will play a key role in fostering a culture of continuous learning and professional growth across all departments. You will also play an active role in managing the hotel's internship and apprentice program, ensuring a meaningful learning experience for students while supporting the hotel's operational needs.
**What will I be doing?**
As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the Director of Human Resources in the implementation of the hotel's learning and development strategy in line with brand and Hilton standards.
+ Coordinate and deliver onboarding sessions for new hires to ensure smooth integration and understanding of Hilton values and procedures.
+ Organize and facilitate in-house training programs, workshops, and e-learning modules tailored to operational and service needs.
+ Assist with identifying training needs through performance appraisals, departmental feedback, and guest service metrics.
+ Maintain accurate training records and prepare reports on training attendance, effectiveness, and ROI.
+ Partner with departmental trainers and managers to ensure consistent training delivery and follow-up.
+ Assist in the development and execution of talent development programs, such as leadership development, cross-training, and succession planning.
+ Monitor compliance training and ensure timely completion.
+ Support engagement activities, recognition programs, and internal communication initiatives that reinforce company culture and values.
+ Stay updated on industry trends and innovations in learning methodologies and hospitality service standards.
+ Coordinate the recruitment, selection, and onboarding process for interns in collaboration with local institutions and hotel departments.
+ Carry out structured internship & management trainee programs that provide valuable learning experiences aligned with academic requirements and hotel operations.
+ Organize intern engagement activities and events to foster motivation, connection to the brand, and professional development.
+ Serve as a mentor and point of contact for interns and the management trainee, ensuring continuous support and performance feedback throughout their placement.
+ Assist the Director of HR in organizing reward and certification programs
+ Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
+ Take part in the preparation and planning of the Training department's goals and objectives.
**What are we looking for?**
An Assistant Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Bachelor's degree or Diploma in Human Resources, Hospitality Management, Education, or a related field.
+ 2-3 years of experience in Learning & Development or Training roles, ideally within the hospitality or service industry.
+ Experience managing internship programs and working with educational institutions is a strong advantage.
+ Experience in a multicultural, international hotel environment is highly preferred.
+ Strong presentation and facilitation skills, with the ability to engage diverse audiences.
+ Excellent organizational, interpersonal, and communication skills.
+ Proficient in Microsoft Office and Learning Management Systems (LMS).
+ Positive attitude, team spirit, and a genuine passion for developing people.
+ Fluency in English and Bahasa Malaysia; additional languages are a plus.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Assistant Learning & Development Manager_
**Location:** _null_
**Requisition ID:** _HOT0BYH9_
**EOE/AA/Disabled/Veterans**
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