What Jobs are available for Employer Relations in Malaysia?

Environment:
- Detail oriented with proven time management and organizational skills (including the ability to
engage in multiple task and meet deadlines /standards).
- International mindset to be able to work remotely/hybrid situation with colleagues.
- A growth mindset with positive attitude towards change and the ability to play an active role in
implementing change initiatives.
- Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.
Developmental Value of Position:
- The opportunity to collaborate with a diverse, global team, gaining insights and perspectives from
colleagues across various regions.
- Take responsibility for driving individual performance while actively contributing to the teams overall
success.
Page 2 of 2
Experience/Knowledge, Education and Other Requirements:
- Minimum of 3 years of experience in Operations, Data Analysis, Marketing/Communications, or
Relationship Management, with a strong operational and customer/provider-facing background.
- Experience in insurance and healthcare industry.
- Proficiency in English; additional languages are an asset.
- Strong analytical and problem-solving skills. - International mindset with the ability to work remotely
with global colleagues, partners, and providers.
- Dedication to delivering excellent service to members, clients, and providers.
- Strong can-do attitude and high proficiency in relationship management, with an understanding of
multicultural behaviours.
- Action-oriented problem-solving approach.
- Excellent organizational, planning, and prioritization skills to meet deadlines.
- Proven experience in complaint management and improving customer service standards.
- Ability to assess situations, conduct research, gather relevant data, and provide constructive
feedback.
- Accountability for achieving personal results and contributing to team goals.
- Excellent communication skills, both verbal and written, including presentation skills.
- Positive role model with the ability to work independently and collaboratively with colleagues at all
levels.
- Experience in data interpretation and report drafting.
- Strong practical knowledge of MS Office applications, particularly Excel.
- Availability to travel up to 30- 50 % within the country & international
Personal Competencies Required:
- Self management - Management of time/priorities and the ability to adjust strategies as needed to
enhance personal productivity and also contributing to overall performance of the team.
- Balances stakeholders - Engages with multiple stakeholders and responds to potential conflicts
with a well balanced and a solution which is mutually beneficial.
- Communication - Would need to develop and delivery multi-mode communication that conveys a
clear understanding of the unique needs of different audiences.
- Conflict Management - Handling conflicts effectively which results with minimal
disruption/involvement of other stakeholders.
- Responsible decision making / persuasion - Using compelling arguments to gain the support and
commitment of others and able to make split second decision on operational commitments.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager - Employee Relations
Manager Employee Relations
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.
Role:
-Provide expert advice to People Business Partners, managers and employees about company policies and processes
-Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues/investigations
-Investigate concerns raised, including complaints of discrimination, harassment, retaliation and other work-related issues
-Prepare investigative documentation, including interview notes and summary of findings
-Prepare, track and maintain appropriate investigation and reorganization data and documentation
-Use case management system to manage cases from intake to resolution
-Provide and manage periodic reporting to relevant senior stakeholders
-Establish strong cross-functional relationships at all levels and geographies
-For the APAC region, provide sound ER advice and guidance to People Business Partners and managers on a range of ER topics such as performance management, merger and acquisition, TUPE, disciplinary processes, absence management and managing risk in termination of employment within the framework of leading with care
-Partner with relevant control functions on investigations and outcomes
-Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
All About You:
Experience of multi-national, fast-paced organization CIPD qualified or equivalent work experience
Deep human resources experience, with demonstrated passion for employee relations
Solid understanding of employment and labor laws
Proven project management skills with demonstrated ability to drive global projects
Experience advising on a wide range of employee relations issues
Strong investigative skills
Strong analytical and problem-solving skills with ability to organize and analyze data
Excellent interpersonal skills with demonstrated patience, tact, and respect Exceptional detail and follow-up skills Excellent verbal and written communication skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Guest Relations Manager
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Hungry, Humble, Honest, with Heart.
The Opportunity
We have an exciting career opportunity for a **Senior Employee Relations Partner** to join our Global Employee Relations team as a regional lead for Asia. In this key role on a people-focused ER team, you will apply your deep expertise in investigations, performance management, conflict resolution, and Employee Relations best practices - combined with data analytics and program management skills - to deliver high-quality ER support across a diverse, global workforce.
You'll collaborate closely with our talented People Business Partners, highly qualified Employment Counsel, Compliance, and business leaders to foster a positive and ethical workplace culture that reflects Nutanix core values and culture principles. This is a highly visible, people-focused role with significant impact on both the employee and leadership experience.
About the Team
The Global Employee Relations team is a passionate group of professionals dedicated to maintaining a positive and productive work environment across Nutanix's global footprint of ~7,800 employees. In the Asia Pacific & Japan (APJ) region, we support over 650 employees across 12 countries.
We work as a collaborative, connected team that values knowledge-sharing, continuous learning, and mutual support. You will report directly to the Senior Director & Global Head of Employee Relations, based in San Jose, California, and partner closely with colleagues worldwide to drive consistency, fairness, and impact in our ER practices.
Your Role
In this role, you will independently lead and/or support a wide range of ER initiatives across the Asia region, including:
+ **Investigations & Case Management**
+ Lead workplace investigations, including interviews, evidence review, findings, documentation, and remediation recommendations.
+ Partner with leaders, People Business Partners, Legal, and other stakeholders to resolve ER cases, including corrective actions and workplace accommodations.
+ Leverage expertise in trust-building, integrity, discretion to influence decisions and guide outcomes with fairness.
+ **Conflict Management & Advisory**
+ Apply strong conflict management skills to help employees and managers navigate complex situations.
+ Act as a trusted advisor who can diffuse tension, facilitate dialogue, and work toward constructive resolution.
+ Provide consultative guidance and strategic thought partnership on ER matters, application of Nutanix policies and core values, and promoting a positive employee experience across multiple countries in Asia.
+ **Data & Insights**
+ Serve as an ER data subject matter expert, optimizing ER tools, dashboards, and reporting.
+ Analyze ER trends and recommend data-driven process and program improvements.
+ **Programs & Enablement**
+ Design and deliver training, presentations, and workshops.
+ Support global and regional ER programs, such as implementation of case management systems, process enhancements, and compliance initiatives.
+ **Special Projects**
+ Lead or contribute to global ER initiatives and projects to enhance team effectiveness, scalability, and employee experience.
What You Will Bring
+ Bachelor's degree or local undergraduate equivalent required in a related field; advanced degree preferred.
+ 15+ years of either Employee Relations, Human Resources or Employment Law experience in high-tech or fast-paced industries, with extensive experience across Asia.
+ Strong knowledge of employment law practices and deep understanding of cross-cultural nuances across the Asia Pacific region including China, ASEAN, ANZ, Korea, Japan, and India.
+ Strong expertise in investigations, conflict resolution, corrective action, workplace accommodations, and labor law application.
+ Sound judgment and discretion, with a demonstrated passion for resolving conflict and fostering productive relationships at all levels of the organization, including the ability to instill a sense of fairness and empathy.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Remote work could be consider as well. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Full spectrum of ER related tasks such as disciplinary matters, staff counselling, grievances handling, labor disputes, domestic inquiries, termination process and other employee relations procedures in compliance with labor laws.
+ To be the point of contact for ER related matters - for employees and people managers.
+ To conduct and support investigation as well as provide sound recommendations for business and employees.
+ To support and provide ER policy/procedure guidance.
+ To lead or participate in ER projects.
+ To establish and conduct people manager's training module and other training sessions in relation to ER.
+ To draft and execute disciplinary letters and investigation reports.
+ Weekly ER/IR reports and disciplinary records tracking.
+ To oversee and support leaders on execution of Performance Improvement Plans.
**Qualifications**
REQUIRED:
+ Bachelor's Degree in Human Resources, Law, o equivalent.
+ At least 4-8 years of ER/IR working experience is required.
SKILLS:
+ Demonstrate sound judgment when evaluating various employee matters.
+ Excellent coaching skills to elevate capability around performance improvement, fair and equitable practices and respect in the workplace policies.
+ Experience managing grievances, conducting investigations and advising on a wide range of employee relations issues, including manager/employee conflicts or complaints, performance management, behavioral and conduct issues.
+ Strong analytical and problem solving skills with ability to organize and analyze data.
+ Ability to establish strong relationships at all levels and across functions within the organization.
+ Effective listener and persuasive communicator able to influence actions and outcomes.
+ Demonstrate knowledge of labor laws.
+ Knowledge in union management is an advantage.
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email

**Additional Information** Guest Relations Manager (Japanese Speaker)
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Title:** Senior Processor Executive (Insurance - Provider Relations) - Cantonese
**Location:** Malaysia
**Language Requirement:** Must have proficiency in Cantonese (Verbal and written)
**Summary:**
**Senior Processor Executive:**
Handle enquiries from network providers including but not limited to card acceptance / PA / outstanding claim status / contractual & fee review
Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling
Provide administrative support including but not limited to report generation / system updates & maintenance / follow-up with network providers via email / communication with Claims for processing
**Team Lead:**
Oversee and supervise subordinates in their day-to-day activities, to ensure contract compliance activities are carried out.
Oversee and supervise subordinates on admin support and network healthcare provider data maintenance in PCMS system, to ensure contract compliance activities are carried out.
**Job Responsibilities and Expectations**
· Handle phone call and email enquiries from our network provider regarding the medical cards, pre-authorization, referrals
· Handle enquiries related to contract renewal, fee review, portal access and movement notice
· Provide information on pre-authorization status, Guarantee of Payment Letter and claims
· Update and maintain accurate records of all inquiries and provider list
· Generate different reports and network summaries on regular and ad hoc basis.
· Handle movement notices and update internal systems.
· Create and maintain provider records, provider related codes and contract details in internal systems.
· Support onboarding of new providers.
· Send notification email to internal parties on ""Large Hospital Claim"" cases.
· Handle contract renewals and maintain system reference data.
· Check claims status upon receiving enquiries from network providers.
· Ensure all data entries and system updates are accurate and completed on time.
· Make calls to network providers upon ad hoc request.
**Team Lead:**
· Oversee and supervise subordinates on day-to-day activities. Manage the Team to perform the duties accurately and efficiently.
· Monitor performance of the team to ensure delivery of agreed KPI.
· Provide regular training to staff and new joiners.
· Maintain standard operating procedures in the team up-to-date and ensure the team's compliance to the agreed processes.
· Conduct regular communications and provide coordination with Team on the services. Establish internal escalation workflow.
· Make clear and justifiable decision and escalate to HK Team when (and only when) necessary.
· Prepare performance reporting for review on regular basis. Handle ad hoc tasks assigned by Team.
**Desired Experience:**
· With 1 year of experience in provider relations or health insurance
· Good communication and negotiation skills. Good analytical and problem solving skills
· Detail-minded and willing to accept new challenges
**Team Lead:**
· With at least 4 years of solid experience at Team lead level in provider relations or health insurance
· Strong sense of continuous improvement and desire to deliver quality outputs; strive to over-deliver on SLAs to improve and enhance work efficiency and quality
· Exceptional communication and negotiation skills.
· Strong analytical, problem solving and root cause identification skills and strong attention to detail
**About Cognizant** **:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant .
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Title:** Senior Processor Executive / Team Lead (Insurance - Provider Relations) - Cantonese
**Location:** Malaysia
**Language Requirement:** Must have proficiency in Cantonese (Verbal and written)
**Summary:**
**Senior Processor Executive:**
Handle enquiries from network providers including but not limited to card acceptance / PA / outstanding claim status / contractual & fee review
Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling
Provide administrative support including but not limited to report generation / system updates & maintenance / follow-up with network providers via email / communication with Claims for processing
**Team Lead:**
Oversee and supervise subordinates in their day-to-day activities, to ensure contract compliance activities are carried out.
Oversee and supervise subordinates on admin support and network healthcare provider data maintenance in PCMS system, to ensure contract compliance activities are carried out.
**Job Responsibilities and Expectations**
· Handle phone call and email enquiries from our network provider regarding the medical cards, pre-authorization, referrals
· Handle enquiries related to contract renewal, fee review, portal access and movement notice
· Provide information on pre-authorization status, Guarantee of Payment Letter and claims
· Update and maintain accurate records of all inquiries and provider list
· Generate different reports and network summaries on regular and ad hoc basis.
· Handle movement notices and update internal systems.
· Create and maintain provider records, provider related codes and contract details in internal systems.
· Support onboarding of new providers.
· Send notification email to internal parties on ""Large Hospital Claim"" cases.
· Handle contract renewals and maintain system reference data.
· Check claims status upon receiving enquiries from network providers.
· Ensure all data entries and system updates are accurate and completed on time.
· Make calls to network providers upon ad hoc request.
**Team Lead:**
· Oversee and supervise subordinates on day-to-day activities. Manage the Team to perform the duties accurately and efficiently.
· Monitor performance of the team to ensure delivery of agreed KPI.
· Provide regular training to staff and new joiners.
· Maintain standard operating procedures in the team up-to-date and ensure the team's compliance to the agreed processes.
· Conduct regular communications and provide coordination with Team on the services. Establish internal escalation workflow.
· Make clear and justifiable decision and escalate to HK Team when (and only when) necessary.
· Prepare performance reporting for review on regular basis. Handle ad hoc tasks assigned by Team.
**Desired Experience:**
· With 1 year of experience in provider relations or health insurance
· Good communication and negotiation skills. Good analytical and problem solving skills
· Detail-minded and willing to accept new challenges
**Team Lead:**
· With at least 4 years of solid experience at Team lead level in provider relations or health insurance
· Strong sense of continuous improvement and desire to deliver quality outputs; strive to over-deliver on SLAs to improve and enhance work efficiency and quality
· Exceptional communication and negotiation skills.
· Strong analytical, problem solving and root cause identification skills and strong attention to detail
**About Cognizant** **:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant .
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.