What Jobs are available for Employee Support in Malaysia?
Showing 150 Employee Support jobs in Malaysia
Associate, Sales Support
Posted 13 days ago
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Job Description
Associate, Sales Support
Job Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
-Live chat
-Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
**Responsibility/Activity**
+ Escalate clients' requests and complaints to appropriate channels.
+ Update clients about their requests and complaints status accordingly
+ Gather client's feedback, identify problem trend and report to supervisor for discussion or
+ Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
+ Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
+ Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
+ Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
+ Minimum 3 years' experience in Technical support and Customer Service
+ Have understanding about E-commerce
+ Understand Software and Hardware
+ Excellent verbal and written communication skills in English
+ Education level: Diploma and above
+ Minimum 2 years' experience in IT or relevant experiences
+ Be familiar with the Computer and Laptop
+ Able to support APJ hour : 8am - 5pm
+ Basic knowledge about Excel
+ Knowledge on Javascript and/or Cloud Development
+ Have sales representative experience.
+ Having technical customer support is an advantage.
+ Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Associate, Sales Support
Posted 13 days ago
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Job Description
Associate, Sales Support
Job Description
Internship program of 12months fixed contract
The purpose of the Protégé Program is to provide interns the combination of applying theory and practice to real life business projects in addition to development opportunities for personal guidance and career coaching. Interns at SAP are given the opportunity to make an impact in the business world. At the same time, they are gaining new skills, on-the-job experience and the ability collaborate with global colleagues. They are recruited, trained, and developed to become ideally great candidates for Early Talent positions to fulfil immediate, mid- and long-term strategic business objectives.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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MES Support Specialist
Posted today
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Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
**Job Description**
**Key Responsibilities:**
+ Provide daily first-level operational support for Manufacturing Execution Systems (MES) applications, adhering to established escalation procedures.
+ Perform system setup, configuration, and testing for project implementations, with a focus on traceability requirements/concepts.
+ Support integration of MES with manufacturing equipment (e.g., ICT, AOI, final test, laser marking) and devices (e.g., barcode scanners, label printers), including PLC interfacing.
+ Support deployment of MES updates, patches, or system enhancements.
+ Train end-users on MES functionalities, workflows, and system updates.
+ Conduct basic troubleshooting and root cause analysis for MES-related issues (software, hardware interfaces, or connectivity).
+ Observe production data in real-time and assist in root-cause analysis when problems occur.
+ Monitor and ensure the daily availability and performance of MES applications and related systems.
+ Collaborate effectively with production, engineering, and quality teams to support MES traceability and service requirements.
+ Gather and provide comprehensive information to support traceability requirements prior to project development and/or audit.
**Qualifications**
**Qualifications**
+ Diploma or higher in Computer Science, Engineering, or a related technical field.
+ Minimum of 2-3 years of experience in a MES-related environment in manufacturing industry.
+ Familiarity with production processes (SMT, Backend, Final Assembly) and logistics workflows.
+ Proficient in Microsoft Windows environment (configuration, troubleshooting, and event monitoring).
+ Knowledge of IT infrastructure, including PC workstations and networking.
+ Basic understanding of software applications and testing methodologies.
+ Knowledge in programming languages (C#) and basic SQL scripting skills (Oracle/MS SQL).
+ Willingness to work afternoon shift (3:00 PM - 11:00 PM). With flexibility changes based on business needs and support off-hour operations when required.
+ Ability to collaborate with cross-functional teams.
**Additional Information**
Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! **Join AUMOVIO. Own What's Next.**
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Finance & Admin Support
Posted today
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Job Description
Job ID
Posted
28-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
**About the Role:**
As a CBRE Finance & Admin Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
**What You'll Do:**
+ Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
+ Understand the scope of the contract and make sure that all work is carried out accordingly.
+ Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
+ Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
+ Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
+ Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
+ Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
+ Deliver monthly reporting support on Contract and Business Unit Reviews.
+ Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You'll Need:**
+ High School Diploma or GED with 3-4 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Kitchen Support Expert
Posted 7 days ago
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Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Mulu Marriott Resort & Spa, Sungai Melinau, Mulu, Sarawak, Malaysia, 98008VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Kitchen Support Experts play an important role in support of several hotel functions. These associates may work across departments (e.g., kitchen, food and beverage, employee dining room) to support cleaning and basic kitchen preparation needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dishwashing machines, hand wash stations), or transporting dishware across the hotel, these associates do whatever it takes to get the job done.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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SharePoint Support Engineer
Posted today
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Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SharePoint Support Engineer to join our team in Cyberjaya, Selangor, Selangor (MY-10), Malaysia (MY).
The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Consumer Banking Services applications.
**Roles/Responsibilities**
1. Responsible to provide BAU support for Consumer Banking Services systems such as SharePoint, EA Tool and OCR systems in bank.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY and BOS
4. Fine tune applications and systems for high performance and higher volume throughput
5. Planning and configuring SharePoint environments.
6. Administering and maintaining SharePoint sites.
7. Providing user support
8. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
9. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
10. Respond on time to the queries raised by various business units.
11. Provide timely updates regarding production status and progress of issue resolution.
12. Perform impact analysis of enhancements/projects that will impact supported systems.
1. Participate in Disaster Recovery and Business Continuity exercises.
2. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
3. Have a quality mind-set with prevention attitude to attain zero defects.
4. Developing business intelligence and analytics solutions (SSRS)
5. generation and work on related issues.
1. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
2. Able to support relevant software/platform/database upgrade for the systems.
3. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode.
4. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
Location: Cyberjaya, Selangor (CBJ)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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First Level Support
Posted 15 days ago
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Job Description
As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.
OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.
With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.
ARE YOU READY TO BREAK NEW GROUND?
**Location:** Malaysia
What makes us special:
■ **Team-oriented corporate culture, collaboration as equals** and **steady knowledge transfer**
■ **Family-friendliness** (e.g. paternity and maternity leave)
■ **Diversity & Inclusion** (e.g. various initiatives & communities)
■ **Flexible working hours, part-time models, mobile working** - location-independent working (e.g. home office)
■ **Individually tailored onboarding program** including a mentoring program and s **ustainable career support** with our career model
■ **Inhouse Academy** with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
■ **Company health benefits** (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)
Do you love challenges?
+ Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.
+ Support incident / service request tickets in the ticketing system for further processing according to SLA Monitor the processing status of customer's requests / incidents
+ Forwarding / escalating customer's requests to the responsible team(s)
+ Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)
+ Performing customers' system maintenance/activity
+ Be responsible as Queue Manager role to manage the ticket queue and critical P1 incident escalation management process
+ Assist in Root Cause Analysis reporting
+ Involved in Change and Problem Management processes
Convince us with your potential!
+ Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
+ Fresh graduates are welcome! (1 year of IT experience is a plus)
+ Possess good communication skills (written and verbal)
+ Able to adapt to a process-oriented mindset in a Global environment
+ Willing to learn and be dynamic to new challenges, in line with organization's expansion plans
+ Extrovert personality is highly preferred (social, outgoing, etc.)
+ Experience in SAP Basis system will be an advantage
+ Required language(s): English.
+ Applicants must be willing to work in Cyberjaya
+ Willing to support 24/7
**Do you have questions?**
We look forward to receiving your complete application documents stating your earliest start date.
**Get empowered by NTT DATA Business Solutions!**
**Norshafina Zainuddin**
Tel.:
E-Mail:
We transform. SAP® solutions into Value
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FACILITIES SUPPORT IV
Posted 16 days ago
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Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Performs maintenance services and repairs for the facility in a corporate or manufacturing site or facility.
**Job Requirements**
**Key Responsibilities**
+ **Daily Operations & Maintenance**
+ Oversee and maintain facility systems including HVAC (WCPU), air compressors, air dryers, sewage treatment systems, and general building infrastructure.
+ Ensure compliance with work-at-height safety standards during maintenance activities.
+ **Hands-On Technical Support**
+ Perform maintenance and servicing of cooling towers and split unit air conditioners.
+ Install and maintain Compressed Dry Air (CDA) piping and compressor piping systems.
+ Support new production line setups, including electrical wiring and infrastructure readiness.
+ **Project Execution**
+ Manage facility installation projects, expansions, and upgrades aligned with production requirements.
+ Supervise infrastructure works to ensure safe and efficient operations in accordance with Malaysian electrical codes.
+ **Safety & Compliance**
+ Enforce adherence to safety protocols, environmental regulations, and industry standards.
+ Conduct routine inspections and preventive maintenance to minimize downtime and improve operational efficiency.
+ **Collaboration & Coordination**
+ Work closely with production, quality, and engineering teams to ensure facility operations support manufacturing goals.
+ Coordinate with vendors and manage service contracts for equipment and utility maintenance.
+ **Documentation & Reporting**
+ Maintain accurate records of preventive maintenance (PM), troubleshooting activities, and facility reports
**Qualifications & Requirements**
+ Minimum **3 years of experience** in facility management within a manufacturing environment.
+ Preferably experienced in **antenna, electronics, or cable assembly industries** .
+ Strong hands-on expertise in:
+ HVAC systems
+ Air compressors
+ CDA and compressor piping systems
+ Electrical and mechanical facility infrastructure
**What your background should look like**
Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: None
Requisition ID:
Alternative Locations:
Function: Facilities
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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Remote Support Specialist
Posted 18 days ago
Job Viewed
Job Description
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Remote Support Specialist
Posted 18 days ago
Job Viewed
Job Description
+ This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.
+ This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.
+ Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
+ Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
+ Record accurately information in the appropriate system and make sure to follow up with the "Off-hours" team and specific country team.
+ The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.
+ Additional responsibilities include:
+ Promoting the technical expertise of support personnel
+ Promote customer adoption of contacting Remote support as troubleshooting first point of contact
+ Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
+ Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime
**Core Job Responsibilities**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ The remote support specialist will play the following roles:
+ Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided)
+ Work with cross-functional teams to propose, recommend and provide resolution to issues.
+ Level I & II support for customer's problem resolution
+ Improve Customer Net Promoter Score (NPS). Quality of support and Customers satisfaction will be measured through Abbott NPS.
**Key Performance Metrics**
+ Improve Customer satisfaction score (NPS)
+ Improve Phone Resolution Rate
+ Decrease Phone Abandon Rate
+ Improve First Line Resolution Rate by reducing Dispatched.
+ Service Tickets Compliance
**Education and experience** **:**
+ Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
+ Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.
+ Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science
+ Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
+ The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction with customers. Other competencies, such as the ability to work in team-oriented environments, adaptability, and high initiative, are also critical.
+ Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia)
+ **Candidate must also possess understanding of customer nuance and culture of the country supported**
+ Fluency in English is expected as trainings, documentation and ticketing are done in English
+ Candidate should be open to flexible straggered working hours due to the time difference of the supported countries/region
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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