1,692 Employee Support jobs in Malaysia

Job Purpose

• Provide support for the IFCA Net, IFCA mall, Uipath, Talend, Abbyy Flexi-capture, I-residential, and CSS system. SAP BPC planning and console are a plus.
• Ensure that the system application's solutions align with business objectives, facilitating end-to-end business transactions, process automation, reporting, and data analysis.
• Maintain smooth operation of the systems, ensuring acceptable levels of availability, integrity, performance, and resilience.
• Deliver high-quality IT services to business users.
• Optimize system functionalities to maximize economic value for the company.

Job Responsibilities

1. Support the supervisor in establishing, implementing, monitoring, maintaining, and improving the Divisional/BU/OU Property Sales, Finance, Cash Management, Property Development, Fixed Asset, Rental, and Residential Management Systems.
2. Support and maintain the systems for Property Business and ensure system stability.
3. Assist the supervisor in ensuring IT investments and operations deliver value to Property Business.
4. Manage projects to ensure delivery on time, within budget, and according to requirements.
5. Manage work tasks and facilitate knowledge transfer to operation teams regarding the applications implemented.
6. Estimate effort, budget, and manage costs for divisional-specific project initiatives.
7. Support the supervisor in ensuring system compliance with Group Standards.

Education/Professional Qualification

Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance, accounting, or related fields. Specialization in IT Systems Software and Support is preferred.

Preferably 2 to 5 years of relevant experience in IT application systems support.

Professional Experience

• Proven experience in supporting complex systems, preferably within the property management domain; experience with IFCA system is a plus.
• Proficiency in utilizing Continuous Integration (CI) and Continuous Delivery (CD) tools and processes, such as Jira and ITSM.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks under tight deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and results-oriented approach, with a strong commitment to delivering high-quality IT services.
• Ability to manage client relationships post-launch, including handling escalations from the support team.

Job Duties & Responsibilities

• Manage full-cycle recruitment: job postings, candidate selection, reference checks, and employment contracts.
• Maintain employee records/p-file (both digital and physical) and ensure that all staff documentation are complete.
• Coordinate onboarding and offboarding processes
• Ensure compliance with labor laws and employment regulations.
• Support performance management and employee engagement initiatives.
• Handle employee relations and provide support on HR policies and procedures.
• Coordinate training sessions, orientations, meetings, travel arrangements, and company events.
• Serve as the first point of contact for communications.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• At least 2+ years of experience in HR and Admin roles
• Good command of English (written and spoken)
• Must be familiar with statutory regulations and possess sound knowledge of the employment act and best practices
• Proficiency in MS Office (Word/Excel/Outlook)
• Good administrative, documentation & communication skills
• Able to work independently and with good initiative
• Detail-oriented, people-focused, proactive and able to work under pressure.

Note: Proceeding to apply on this job post means you have read and understand WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

We are looking for a confident support worker with a passion for delivering outstanding care. You'll be working 38.5 hours a week, a mixture of days and nights, making a positive difference to the lives of the people in our care at Cygnet Kewstoke.

At Cygnet, we support our people to grow their careers, gain new skills, and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Cygnet Health Care was established in 1988. Since then, we have developed a wide range of services for individuals with mental health needs, autism, and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10,000 employees empower 2,864 individuals across 150 services to make a positive difference to their lives through service-user focused care and rehabilitation.

We are looking for a confident Care & Support Worker with a passion for delivering outstanding care.

Cygnet Hospital Kewstoke provides an emergency admissions service for men and a pathway for women from low secure to rehabilitation, including a specialist service for personality disorder.

This role involves 12-hour shifts, working a mixture of days and nights.

The hospital has over 16 acres of landscaped grounds overlooking the Bristol Channel. Its beachside location, just outside Weston-super-Mare, offers a quiet, peaceful, and therapeutic environment with a broad range of therapies including CBT, Schema Therapy, EMDR, and DBT.

At Cygnet, we support our people to grow their careers, gain new skills, and keep stepping up.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

• Offer enhanced care with a flexible learning approach for all the people in our care
• Provide guidance and encouragement through physical and emotional support
• Learn about individuals' specific needs and provide help in the most appropriate way
• Assist with medical and welfare needs
• Report on medical and welfare needs as required
• Safeguard
• Maintain a safe, clean environment for all

You are

• Genuinely driven with a desire to make a real difference in people's lives
• An excellent communicator and a good team player
• Sensitive and intuitive with the energy required to provide a trusting, stimulating, and varied environment
• Passionate about empowering and supporting service user independence
• Have a minimum of 1+ year care experience in the UK
• Hold a care certificate or Level 3 in health and social care

Why Cygnet? We offer you

• An opportunity to undertake further learning with our excellent apprenticeship scheme
• Expert supervision and support
• Free Health Cash plan
• 24-hour free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and insurance cover
• Employee NHS discount savings and Cycle to Work scheme
• Smart Health Toolkit providing fitness programs, nutrition consultations, and health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles. This remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.

• Please refer to the job description above
• Please refer to the job description above

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the DBS will be necessary to check for any previous criminal convictions.

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We are looking for a dedicated and proactive Helpdesk Support to be the first line of support. This role is essential in providing frontline technical assistance to users and ensuring the smooth operation of our IT infrastructure. If you are a team player with strong troubleshooting skills and a passion for delivering excellent support, we would love to hear from you.

Key Responsibilities

Technical Support & Troubleshooting

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Escalate complex or unresolved problems to second or third-level support teams as needed.
• Provide excellent customer service and clear communication throughout the resolution process.
• Continuously monitor systems, servers, networks, infrastructures, and applications using relevant tools.
• Respond to alerts and incidents promptly to ensure system uptime and service availability.
• Coordinate with clients and internal teams to address outages or performance issues.
• Generate and distribute incident reports and performance summaries as required.

System Maintenance & IT Operations

• Perform routine system maintenance, updates, and backups as per schedule.
• Assist with IT asset management, including inventory tracking and equipment allocation.
• Support onboarding and offboarding processes (e.g., account setup, equipment provisioning).
• Ensure compliance with internal IT policies, procedures, and service-level agreements (SLAs).

Documentation & Reporting

• Maintain accurate documentation of incidents, service requests, and resolutions.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support, service desk, or NOC operations.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills (Proficiency in Mandarin is an added advantage).
• Willingness to work in rotating shifts, including nights, weekends, and public holidays.
• A team player with a detail-oriented and customer-focused mindset.

Benefits include EPF, SOCSO, EIS, Medical benefits, Staff recreation activities, and Employee Professional Certification Program.

Salary, match, number of applicants, skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Helpdesk Support Role?
• Do you have customer service experience?
• Are you willing to undergo a pre-employment background check?

Impact Business Solutions Sdn. Bhd. (IBS) is an established company providing leading communications and IT solutions worldwide, offering products and services in enterprise storage, data center virtualization, WAN optimization, data and telecommunications, network infrastructure, and project management.

Perks and benefits include Medical, Miscellaneous allowance, EPF/SOCSO/EIS, Training & Career Advancement, Staff activities.

Please include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.

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We are looking for a reliable and detail-oriented Office Clerk cum Cleaner to support administrative functions through accurate data entry and to ensure the cleanliness and orderliness of the office environment. The ideal candidate should be organized, trustworthy, and able to manage both desk-based and physical tasks effectively.

Job Description

Data Entry & Office Duties:

Accurately enter data into spreadsheets, databases, or internal systems.

Maintain and update records, files, and documents in both digital and physical formats.

Perform basic administrative tasks such as filing, data entry, photocopying, scanning, and sorting documents.

Assist with handling incoming and outgoing correspondence.

Support other departments as required with clerical tasks.

Cleaning & Maintenance Duties:

Clean and maintain office premises including meeting rooms, pantry, and restroom.

Dust, sweep, vacuum floors, and empty trash bins regularly.

Replenish cleaning and hygiene supplies as needed.

Ensure cleanliness of kitchen appliances, surfaces, and utensils.

Report any maintenance issues or safety hazards to management promptly.

Job Requirement

- Diploma holder with at least 3 years of relevant work experiences in office environment

- Knowledge in warehouse management

- Proficient in MS Office – Excel/PowerPoint/Word

- Good attention to detail and accuracy in data handling

- Ability to perform light physical tasks and cleaning duties

- Honest, punctual, reliable, and able to work independently

- Fresh graduate encouraged to apply

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? How would you rate your English language skills? Which of the following Microsoft Office products are you experienced with?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include :

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.

OK, I’m interested… i s this the job for me ?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Min Diploma in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage
• Able to converse with mandarin speaking clients.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .