1,077 Employee Services jobs in Malaysia

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

HR Services Specialist - Your future position

To provide subject matter expertise and 2nd level support to HR Services in resolving issues related to employee administration as well as performance, talent, or succession planning. Serve as escalation and key processing contact for Local HR issues (e.g., Data) as well as external parties (e.g., compliance reporting – government entity or 3rd party vendors).

In this exciting and strategic role, you will:

• Coordinate daily operation and support the HR Services Manager in service delivery.
• Act as a first escalation point to the HR Advisors.
• Plan new joiner onboarding agenda and manage functional training.
• Handle customer queries/requests on HR Services, escalated by HR Services team.
• Apply organizational policies, practices, and procedures to analyze situations or data for customer query resolution.
• Investigate unresolved requests, analyze their nature, diagnose problems, and route to appropriate support within GBS; prioritize issues.
• Collaborate with other GBS HR team members to resolve complex queries/requests.
• Evaluate information from multiple sources, reconcile conflicts, and research inconsistencies before resolving queries.
• Adhere to policies, procedures, and service levels.
• Develop reports, data files, and audits as required by third parties and vendors.
• Serve as a Tier 2 support for continuous improvement across GBS network.
• Validate vendor queries (e.g., data management, systems) to ensure timely and accurate payroll processing.
• Act as the main contact between HRIS and HRS for escalation and support.
• Represent regional improvement projects as needed.

Documentation

• Support HR Services in documenting customer queries and resolutions.
• Ensure timely updates to SOPs.
• Manage knowledge effectively, staying updated on HR policy changes and training HR team members accordingly.
• Engage with third-party agencies, ensuring SLAs and KPIs are met, and provide performance feedback.

Reporting

• Prepare complex and standard HR reports, including ad-hoc requests.

Who are you?

Are you someone eager to grow and shape your world? Do you thrive in a creative team environment where you can express yourself? Do you want to collaborate and learn with passionate teams? Then join us and make an impact.

Your professional profile includes:

• Over 7 years of experience in a shared service or customer service environment.
• College or university degree in Human Resources or a related field (preferred).
• Proficient in relevant computer applications, preferably SAP / SuccessFactors.
• Good knowledge of HR processes (functional certification).
• Attractive benefits package.
• A creative, inspiring team environment.
• Comprehensive healthcare plan.

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch lives. You work within an inspiring, collaborative culture where you can thrive, learn, and innovate. Diversity drives our creativity and connection with our community. We are committed to an inclusive environment where everyone can impact our world.

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Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. HR Services Specialist - Your future position To provide subject matter expertise and 2nd level support to HR Services in resolving issues related to employee administration as well as performance, talent, or succession planning. Serve as escalation and key processing contact for Local HR issues (e.g., Data) as well as external parties (e.g., compliance reporting – government entity or 3rd party vendors). In this exciting and strategic role, you will: Coordinate daily operation and support the HR Services Manager in service delivery. Act as a first escalation point to the HR Advisors. Plan new joiner onboarding agenda and manage functional training. Handle customer queries/requests on HR Services, escalated by HR Services team. Apply organizational policies, practices, and procedures to analyze situations or data for customer query resolution. Investigate unresolved requests, analyze their nature, diagnose problems, and route to appropriate support within GBS; prioritize issues. Collaborate with other GBS HR team members to resolve complex queries/requests. Evaluate information from multiple sources, reconcile conflicts, and research inconsistencies before resolving queries. Adhere to policies, procedures, and service levels. Develop reports, data files, and audits as required by third parties and vendors. Serve as a Tier 2 support for continuous improvement across GBS network. Validate vendor queries (e.g., data management, systems) to ensure timely and accurate payroll processing. Act as the main contact between HRIS and HRS for escalation and support. Represent regional improvement projects as needed. Documentation Support HR Services in documenting customer queries and resolutions. Ensure timely updates to SOPs. Manage knowledge effectively, staying updated on HR policy changes and training HR team members accordingly. Engage with third-party agencies, ensuring SLAs and KPIs are met, and provide performance feedback. Reporting Prepare complex and standard HR reports, including ad-hoc requests. Who are you? Are you someone eager to grow and shape your world? Do you thrive in a creative team environment where you can express yourself? Do you want to collaborate and learn with passionate teams? Then join us and make an impact. Your professional profile includes: Over 7 years of experience in a shared service or customer service environment. College or university degree in Human Resources or a related field (preferred). Proficient in relevant computer applications, preferably SAP / SuccessFactors. Good knowledge of HR processes (functional certification). Attractive benefits package. A creative, inspiring team environment. Comprehensive healthcare plan. *LI-Y At Givaudan, you contribute to delightful taste and scent experiences that touch lives. You work within an inspiring, collaborative culture where you can thrive, learn, and innovate. Diversity drives our creativity and connection with our community. We are committed to an inclusive environment where everyone can impact our world.

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Apply now

Job no:

494800 Work type:

Continuing (Full-time) Location:

Main campus - Malaysia Categories:

Human resources

HR Services Officer

Job No.: 494800 School/Unit: Human Resources Location: Main Campus Employment Type: Full-time Duration: Continuing Amplify your impact at a world top 50 University Be surrounded by extraordinary ideas - and the people who discover them At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. The HR Services Officer is responsible for delivering high-quality administrative support across a range of HR functions, including but not limited to payroll, compensation and benefits, employment passes, and teaching permits. This role ensures accurate and timely HR data maintenance in SAP and serves as a key point of contact for staff enquiries. The HR Services Officer also contributes to HR projects and continuous process improvements, applying sound judgment, service excellence, and contemporary work practices to support effective and efficient HR service delivery. Reporting Line: The position reports to Deputy Director, HR Excellence Why work with us?

Discover the advantages of working with us and why we’re the ideal choice for your career. Explore the benefits we offer here . *For LinkedIn Users, please click apply to view the position description at our career site For further enquiries, please email us at

Please submit all applications via our official career site. Resumes submitted to this email address will not be considered. Monash University Malaysia reserves the right to delay or not to proceed with an appointment for the above-mentioned position. Job Closing Date

08 September 2025 11:55 pm MYT Advertised:

22 Aug 2025 Singapore Standard Time Applications close:

08 Sep 2025 Singapore Standard Time We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. The HR Services Officer is responsible for delivering high-quality administrative support across a range of HR functions, including but not limited to payroll, compensation and benefits, employment passes, and teaching permits. This role ensures accurate and timely HR data maintenance in SAP and serves as a key point of contact for staff enquiries. The HR Services Officer also contributes to HR projects and continuous process improvements, applying sound judgment, service excellence, and contemporary work practices to support effective and efficient HR service delivery. The HR Services Officer is responsible for delivering high-quality administrative support across a range of HR functions, including but not limited to payroll, compensation and benefits, employment passes, and teaching permits. This role ensures accurate and timely HR data maintenance in SAP and serves as a key point of contact for staff enquiries. The HR Services Officer also contributes to HR projects and continuous process improvements, applying sound judgment, service excellence, and contemporary work practices to support effective and efficient HR service delivery.

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Add expected salary to your profile for insights

We are seeking a dedicated and proactive Service Delivery Specialist with fluency in Japanese language to remotely support East Asia employees and the HR operation team from Malaysia.

The role primarily involves providing efficient and effective HR services to internal stakeholders, collaborating closely with the country HR operations and payroll team while ensuring compliance with company policies and procedures on various HR functions and operational excellence.

The successful candidate will play a key role in delivering high-quality HR support and services to our organization.

What will you do?

· Manage the end-to-end employee lifecycle processes, including onboarding, offboarding, and employee data management.

· Collaborate closely with the country HR operations and payroll team, advising and supporting on time/attendance/OT, leave systems, payroll, and statutory compliance matters.

· Administer employee benefits programs and address benefits-related inquiries in collaboration with the HR team.

· Ensure compliance with local labor laws and HR regulations.

· Address employee inquiries and issues through a ticketing system, ensuring timely resolution and exceptional service delivery.

· Actively identify improvement opportunities, maintain operational excellence, and promote standardized processes.

· Collaborate with cross-functional teams to streamline HR processes and enhance service delivery efficiency.

· Contribute to the development and improvement of HR service delivery processes and workflows to enhance efficiency and employee experience.

· Participate in ad hoc projects and activities as required to support HR operations.

What qualifications will make you successful?

· Bachelor’s degree in HR management, business administration, or related field.

· Proficiency in Japanese: Demonstrated business-level fluency in both written and spoken Japanese is essential for effective communication and collaboration.

· Digital Automation Tools: Familiarity with digital automation platforms and tools is an advantage.

· Japanese Statutory Knowledge: Ability to comprehend Japanese statutory requirements, with guidance and support from team members, is beneficial.

· Cross-Cultural Experience: Prior experience working with Japanese companies or colleagues, particularly in high-context communication environments, is highly valued.

· Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

· Project management skills to drive digital service delivery initiatives.

· Digital Mindset and proactiveness, embrace and drive digital transformation within service delivery processes.

· Continuous improvement mindset, optimizing digital service delivery processes, including identifying automation opportunities, and enhancing self-service capabilities for stakeholders.

· Excellent communication and interpersonal skills to effectively engage with both internal teams and external stakeholders.

· Proven experience in HR service delivery, preferably in a multinational environment would be an advantage.

· Strong understanding of HR processes, payroll, and benefits administration would be an advantage.

· Fresh graduates encourage to apply.

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Salary match Number of applicants Skills match

Consumer Electronics Manufacturing 101-1,000 employees

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

Our customers inspire us every day to find new ways to empower people to do more with less. We are honored to be recognized and awarded globally in areas of efficiency, sustainability, connectivity, reliability and safety.

LinkedIn's 2017 Global Top 25 Companies (#23)

LinkedIn's 2017 Best of Company Pages (#2)

Gartner's Supply Chain Top 25 for 2017 (#17)

Fortune's 2016 Change the World List (#24)

Forbes' 2016 World's Biggest Public Companies (#248)

Ethisphere Institute's 2017 World's Most Ethical Companies (for the 7th consecutive year)

RobecoSAM's 2017 Sustainability Gold Class Award

FTSE4 Good Index Membership - Recognition of sustainable strategy of creating economic, environmental and social value

CDP's Climate A List: World Leader for Corporate Action on Climate Change

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

Our customers inspire us every day to find new ways to empower people to do more with less. We are honored to be recognized and awarded globally in areas of efficiency, sustainability, connectivity, reliability and safety.

LinkedIn's 2017 Global Top 25 Companies (#23)

LinkedIn's 2017 Best of Company Pages (#2)

Gartner's Supply Chain Top 25 for 2017 (#17)

Fortune's 2016 Change the World List (#24)

Forbes' 2016 World's Biggest Public Companies (#248)

Ethisphere Institute's 2017 World's Most Ethical Companies (for the 7th consecutive year)

RobecoSAM's 2017 Sustainability Gold Class Award

FTSE4 Good Index Membership - Recognition of sustainable strategy of creating economic, environmental and social value

CDP's Climate A List: World Leader for Corporate Action on Climate Change

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

Join to apply for the HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking) role at Accenture Southeast Asia

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

2 days ago Be among the first 25 applicants

Join to apply for the HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking) role at Accenture Southeast Asia

Job Summary:

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Job Summary:

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Key Responsibilities:

Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems.

Administer onboarding, offboarding, leave, flexible-work arrangements, and self-service tools.

Coordinate programs like absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).

Support policy updates, updates to HR documentation, and ensure compliance with labor laws.

Provide user assistance for LMS and ESS platforms and training logistics.

Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.

Collect, track, and analyze employee service metrics and feedback to recommend improvements.

Job Qualifications:

Diploma / Bachelor’s Degree in Business Administration or HR or related field.

1+ years’ experience in HR service delivery, workforce support, or related roles.

Excellent communication and customer-service orientation.

Strong organizational skills, attention to detail, and ability to manage multiple tasks.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Fluent in Japanese and English language.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Human Resources

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HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

Join to apply for the

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

role at

Accenture Southeast Asia HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

2 days ago Be among the first 25 applicants Join to apply for the

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

role at

Accenture Southeast Asia Job Summary:

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution. Job Summary:

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Key Responsibilities:

Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems.

Administer onboarding, offboarding, leave, flexible-work arrangements, and self-service tools.

Coordinate programs like absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).

Support policy updates, updates to HR documentation, and ensure compliance with labor laws.

Provide user assistance for LMS and ESS platforms and training logistics.

Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.

Collect, track, and analyze employee service metrics and feedback to recommend improvements.

Job Qualifications:

Diploma / Bachelor’s Degree in Business Administration or HR or related field.

1+ years’ experience in HR service delivery, workforce support, or related roles.

Excellent communication and customer-service orientation.

Strong organizational skills, attention to detail, and ability to manage multiple tasks.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Fluent in Japanese and English language.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Human Resources Industries Human Resources Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x Get notified about new Human Resources Services Specialist jobs in

Subang Jaya, Selangor, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Executive, HR Operations & Employee Relations

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Regional HR & People Operations Lead – Southeast Asia

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Senior Services Architect - Network Services

Join to apply for the Senior Services Architect - Network Services role at NTT DATA Asia Pacific

Senior Services Architect - Network Services

3 days ago Be among the first 25 applicants

Join to apply for the Senior Services Architect - Network Services role at NTT DATA Asia Pacific

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Services Architect at NTT DATA, you'll be at the forefront of innovation, helping to design Managed Services solutions across multiple technology domains. Your role is crucial in creating competitive, secure, and multi-year viable solutions, making you a key player in our value co-creation process with clients, sales, and delivery teams.

You will guide a virtual team of domain experts to develop secure service solutions, integrating technology and service design to meet client requirements. You'll work across multiple teams to validate new design features and delivery models, ensuring our service offerings remain cutting-edge and market competitive.

Your Responsibilities include leading the service design deliverables and interfacing with various teams and partners to ensure supportability. You'll be involved in mapping client requirements against proposed service elements and architectures, developing a consolidated statement of requirements, scope, and transition documents.

Supporting sales teams, you'll present architecture solutions that focus on cost savings and uncover growth opportunities for clients. You'll also share client outcomes and market conditions with stakeholders to help evolve our strategies and develop innovative solutions for the future, mentoring and coaching along the way.

You will manage vendor relationships and ensure smooth service delivery transitions. Your role will be critical in identifying all service costs, populating cost models accurately, and securing signoffs from relevant stakeholders.

To thrive in this role, you need to have:

Advanced knowledge of Managed Services and delivery models, including cloud and global distributed delivery models. Certification in TOGAF advantageous. Proficiency in Application and Cloud/Infrastructure Managed Services. Advanced knowledge of emerging technological trends, Managed Services Integration, Cloud Network Services, and platforms like Azure, AWS, and GCP. Strong background in Managed Network Services , including WAN, LAN, SD-WAN, and cloud networking. Ability to work with costing models alongside sales and finance stakeholders.

Key Responsibilities:

Preferred Qualifications:

• Analytical abilities for thorough DATA analysis and problem-solving.
• Strong communication skills to articulate value and improvements to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams, ensuring seamless requirement discovery and solution presentation.
• A team-oriented mindset with the capability to contribute to both team and personal success, especially within a matrixed organization.
• Strong background in Managed Network Services, including WAN, LAN, SD-WAN, and cloud networking.
• Familiarity with network security principles and technologies.
• Ability to work with cross-functional teams and lead virtual architecture teams.
• Excellent communication and presentation skills.
• Certifications such as TOGAF, Cisco (CCNP/CCIE), cloud network certifications are add advantage.
• A bachelor’s degree in information technology/systems or a related field.
• Solution Design: Develop competitive, innovative, and complex Managed Network solutions tailored to client needs.
• Architecture Development: Create multi-year, scalable, and secure network architectures that align with business goals.
• Client Engagement: Collaborate with sales and delivery teams to understand client requirements and translate them into technical solutions.
• Cost Modeling: Build and validate business cases, including detailed cost models for proposed solutions.
• Vendor Management: Coordinate with technology vendors to ensure solution components are viable and supportable.
• Documentation: Prepare architecture blueprints, statements of work, and transition plans.
• Innovation: Stay updated on emerging technologies (e.g., SD-WAN, SASE, cloud networking) and incorporate them into solution designs.
• 8+ years of experience in network architecture or related roles.
• Proven track record in designing and delivering enterprise-grade network solutions.
• Experience in global delivery models and multi-vendor environments.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Senior Services Architect - Network Services page is loadedSenior Services Architect - Network Services Apply remote type Hybrid Working locations Petaling Jaya, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id R-132784

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Senior Services Architect at NTT DATA, you'll be at the forefront of innovation, helping to design Managed Services solutions across multiple technology domains. Your role is crucial in creating competitive, secure, and multi-year viable solutions, making you a key player in our value co-creation process with clients, sales, and delivery teams.

You will guide a virtual team of domain experts to develop secure service solutions, integrating technology and service design to meet client requirements. You'll work across multiple teams to validate new design features and delivery models, ensuring our service offerings remain cutting-edge and market competitive.

Your Responsibilities include leading the service design deliverables and interfacing with various teams and partners to ensure supportability. You'll be involved in mapping client requirements against proposed service elements and architectures, developing a consolidated statement of requirements, scope, and transition documents.

Supporting sales teams, you'll present architecture solutions that focus on cost savings and uncover growth opportunities for clients. You'll also share client outcomes and market conditions with stakeholders to help evolve our strategies and develop innovative solutions for the future, mentoring and coaching along the way.

You will manage vendor relationships and ensure smooth service delivery transitions. Your role will be critical in identifying all service costs, populating cost models accurately, and securing signoffs from relevant stakeholders.

To thrive in this role, you need to have:

• Advanced knowledge of Managed Services and delivery models, including cloud and global distributed delivery models.
• Certification in TOGAF advantageous.
• Proficiency in Application and Cloud/Infrastructure Managed Services.
• Advanced knowledge of emerging technological trends, Managed Services Integration, Application development, Cloud Native Services, and platforms like Azure, AWS, and GCP.
• Ability to work with costing models alongside sales and finance stakeholders.
• Analytical abilities for thorough DATA analysis and problem-solving.
• Strong communication skills to articulate value and improvements to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams, ensuring seamless requirement discovery and solution presentation.
• A team-oriented mindset with the capability to contribute to both team and personal success, especially within a matrixed organization.
• A bachelor’s degree in information technology/systems or a related field.

Workplace type :

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About Us

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Senior Services Architect at NTT DATA, you'll be at the forefront of innovation, helping to design Managed Services solutions across multiple technology domains. Your role is crucial in creating competitive, secure, and multi-year viable solutions, making you a key player in our value co-creation process with clients, sales, and delivery teams.

You will guide a virtual team of domain experts to develop secure service solutions, integrating technology and service design to meet client requirements. You'll work across multiple teams to validate new design features and delivery models, ensuring our service offerings remain cutting-edge and market competitive.

Your Responsibilities include leading the service design deliverables and interfacing with various teams and partners to ensure supportability. You'll be involved in mapping client requirements against proposed service elements and architectures, developing a consolidated statement of requirements, scope, and transition documents.

Supporting sales teams, you'll present architecture solutions that focus on cost savings and uncover growth opportunities for clients. You'll also share client outcomes and market conditions with stakeholders to help evolve our strategies and develop innovative solutions for the future, mentoring and coaching along the way.

You will manage vendor relationships and ensure smooth service delivery transitions. Your role will be critical in identifying all service costs, populating cost models accurately, and securing signoffs from relevant stakeholders.

To thrive in this role, you need to have:

Advanced knowledge of Managed Services and delivery models, including cloud and global distributed delivery models. Certification in TOGAF advantageous. Proficiency in Application and Cloud/Infrastructure Managed Services. Advanced knowledge of emerging technological trends, Managed Services Integration, Cloud Network Services, and platforms like Azure, AWS, and GCP. Strong background in Managed Network Services , including WAN, LAN, SD-WAN, and cloud networking. Ability to work with costing models alongside sales and finance stakeholders.

Key Responsibilities:

Preferred Qualifications:

• Analytical abilities for thorough DATA analysis and problem-solving.
• Strong communication skills to articulate value and improvements to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams, ensuring seamless requirement discovery and solution presentation.
• A team-oriented mindset with the capability to contribute to both team and personal success, especially within a matrixed organization.
• Strong background in Managed Network Services , including WAN, LAN, SD-WAN, and cloud networking.
• Familiarity with network security principles and technologies.
• Ability to work with cross-functional teams and lead virtual architecture teams.
• Excellent communication and presentation skills.
• Certifications such as TOGAF , Cisco (CCNP/CCIE) , cloud network certifications are add advantage.
• A bachelor’s degree in information technology/systems or a related field.
• Solution Design: Develop competitive, innovative, and complex Managed Network solutions tailored to client needs.
• Architecture Development: Create multi-year, scalable, and secure network architectures that align with business goals.
• Client Engagement: Collaborate with sales and delivery teams to understand client requirements and translate them into technical solutions.
• Cost Modeling: Build and validate business cases, including detailed cost models for proposed solutions.
• Vendor Management: Coordinate with technology vendors to ensure solution components are viable and supportable.
• Documentation: Prepare architecture blueprints, statements of work, and transition plans.
• Innovation: Stay updated on emerging technologies (e.g., SD-WAN, SASE, cloud networking) and incorporate them into solution designs.
• 8+ years of experience in network architecture or related roles.
• Proven track record in designing and delivering enterprise-grade network solutions.
• Experience in global delivery models and multi-vendor environments .

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Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

#J-18808-Ljbffr