What Jobs are available for Employee Relations Specialist in Malaysia?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are seeking a detail-oriented and service-driven HR GPS Advisor to join our Southeast Asia HR team. This role is responsible for delivering high-quality HR administrative and transactional support across various HR functions, ensuring compliance with company policies and local regulations, and contributing to process improvement initiatives.
Responsibilities
HR Operations & Administration
+ Manage employee lifecycle processes including onboarding, offboarding, transfers, and contract management.
+ Maintain and update HRIS records accurately and timely.
+ Generate HR reports and support data analysis requests.
Payroll & Benefits Support
+ Assist in payroll data preparation and validation.
+ Support benefits administration including claims processing and employee queries.
Employee Support
+ Serve as a first point of contact for HR-related inquiries via email, phone, or ticketing system.
+ Provide timely and accurate responses, escalating complex issues when necessary.
Compliance & Documentation
+ Ensure HR processes comply with local labor laws and internal policies.
+ Maintain employee files and documentation in accordance with audit and data privacy standards.
Process Improvement
+ Participate in continuous improvement initiatives to enhance service delivery and efficiency.
+ Support HR projects and system implementations as needed.
Requirements
+ Diploma or Bachelor's degree in Human Resources, Business Administration, or related field
+ 1-3 years of experience in HR operations or shared services environment preferred.
+ Familiarity with HRIS systems (e.g., SAP, Workday, Oracle) is an advantage.
+ Strong attention to detail and organizational skills.
+ Excellent communication skills in English; proficiency in Malay is a must.
+ Ability to work independently and collaboratively in a fast-paced environment.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Life Assurance Policies: Providing financial security for your loved ones.
+ Long Service Award: Recognition for your dedication and loyalty.
+ Access to Learning and Development Resources: Empowering your professional growth
+ Hybrid work arrangements: Balance work and personal life effectively.
+ Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Full spectrum of ER related tasks such as disciplinary matters, staff counselling, grievances handling, labor disputes, domestic inquiries, termination process and other employee relations procedures in compliance with labor laws.
+ To be the point of contact for ER related matters - for employees and people managers.
+ To conduct and support investigation as well as provide sound recommendations for business and employees.
+ To support and provide ER policy/procedure guidance.
+ To lead or participate in ER projects.
+ To establish and conduct people manager's training module and other training sessions in relation to ER.
+ To draft and execute disciplinary letters and investigation reports.
+ Weekly ER/IR reports and disciplinary records tracking.
+ To oversee and support leaders on execution of Performance Improvement Plans.
**Qualifications**
REQUIRED:
+ Bachelor's Degree in Human Resources, Law, o equivalent.
+ At least 4-8 years of ER/IR working experience is required.
SKILLS:
+ Demonstrate sound judgment when evaluating various employee matters.
+ Excellent coaching skills to elevate capability around performance improvement, fair and equitable practices and respect in the workplace policies.
+ Experience managing grievances, conducting investigations and advising on a wide range of employee relations issues, including manager/employee conflicts or complaints, performance management, behavioral and conduct issues.
+ Strong analytical and problem solving skills with ability to organize and analyze data.
+ Ability to establish strong relationships at all levels and across functions within the organization.
+ Effective listener and persuasive communicator able to influence actions and outcomes.
+ Demonstrate knowledge of labor laws.
+ Knowledge in union management is an advantage.
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai
**Summary**
We are seeking an HR Analytics Specialist to support our manufacturing sites across Malaysia by providing data-driven insights that enhance workforce strategies, improve productivity, and strengthen workforce decisions. This role plays a critical part in translating HR data into actionable intelligence to support strategic decision-making.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
**Data Analytics & Reporting**
+ Collect, consolidate, and analyze HR data across all Malaysia sites (eg: headcount, turnover, absenteeism, recruitment, training effectiveness etc)
+ Develop and and maintain HR dashboards and scorecards for HR and management
+ Generate regular and ad-hoc reports for workforce trend and performance indicators
**Business Insights**
+ Partner with site HRBPs and operations teams to identify business challenges and propose HR solutions using data.
+ Conduct predictive analytics on workforce planning, retention risk, and talent pipeline metrics
+ Support strategic workforce planning with scenario modelling and cost-impact simulations
**Process Improvement & Optimisation**
+ Identify opportunities to improve HR processes and streamline HR data quality, automation and system integration through technology solutions (eg: SAP SuccessFactors, Power BI, Excel)
+ Support digital HR transformation initiatives by optimizing existing analytics workflow and tools
+ Design and implement system enhancements to improve user experience and efficiency
+ Collaborate with HR teams to automate manual processes and reduce administrative burden
**Stakeholder Engagement**
+ Work closely with HR, Center of Excellence, Finance, IT, Operations and Compliance team to ensure data alignment with business goals and in compliance with employment laws and company policies
+ Present findings and recommendations in a clear and compelling manner to both HR and business stakeholders.
**HR System Support & Training**
+ Manage data integration between HRIS and other business systems
+ Develop and execute data validation processes across all HR systems
+ Lead or participate in global HRIS project UAT and new system implementations
+ Provide technical support and guidance to HR staff and system users
+ Create user guides, documentation, and training materials.
**Knowledge/Skills/Competencies**
+ **Proficient with advanced skills in data analysis tools (Excel, SQL, Tableau, Power BI, SAP)**
+ Familiar with HRIS systems and possess high level of understanding in database management and data integration concepts
+ Strong analytical thinking with ability to interpret complex data sets
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Excel, Word, PowerPoint etc.
+ In-depth knowledge of labor laws, government regulations, data privacy regulations and HR compliance requirements.
+ Strong business acumen and Customer Satisfaction initiatives
+ Excellent communication, interpersonal, analytical, problem solving, facilitation, internal consulting and negotiation skills.
+ Good command of written and spoken English. Ability to effectively communicate with a wide variety of internal customers.
+ High sense of responsibility, reliable, and accountable
+ Excellent Team-Player, Positive-thinking, and Can-do Attitude.
+ Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
+ Ability to manage sensitive employee information in a confidential manner.
**Qualifications/Experience**
+ At least bachelor's degree in Information Technology, Human Resources, Statistics, or any related field, with a master degree in any discipline will definitely be advantageous.
+ **At least 5 years of relevant experiences in data analytics, preferable in a manufacturing or industrial environment.**
+ Experience working in a multinational company with exposure to regional/global HR metrics
+ **Familiarity with HR process, best practices and workforce issues specific to Malaysia's manufacturing sector, especially in Johor, Kulim and Penang will be an added advantage**
+ Experience in project management with system implementations or upgrades will be an added advantages
+ Comfortable working with decentralised teams and across multiple locations
+ Occasional travel may be required
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Summary**
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters through independent problem solving, utilizing judgement to appropriately escalate issues, and acting as a liaison to effectively navigate the global HR organization. This role is tailored to broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.).
**Essential Job Functions** **/ Core Job Responsibilities**
+ Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
+ Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
+ Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulatesolutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
+ Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
+ Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
+ The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
+ The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups. Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
+ Adherence to pre-established schedules and remaining flexible to changing demands, which will alignto the specific needs of the business.
+ Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
+ Resolve requests based on established processes; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
+ Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
+ Identify and capture customer feedback and leverage opportunities to share with leadership.
+ Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies and recommend improvements as input to the continuous improvement cycle.
**Requirements**
+ Education: Bachelor's degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
+ Job Background: HR Experience (Generalist or Specialist) Customer Experience or managingmulti-channel customer service platforms (phone, email, chat, webform).
+ Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
+ Languages: Proficiency in English and Japanese (spoken and written). Excellent telephone, written and verbal communications skills necessary.
+ _Working environment:_ Comfortableworking matrix global models with diverse teams and multiple cultures.
+ _Competencies_ _, Skills & Behaviors_ _:_ Critical Thinking, Consultative, Emotional Intelligence, Problem solving, Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Summary**
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters through independent problem solving, utilizing judgement to appropriately escalate issues, and acting as a liaison to effectively navigate the global HR organization. This role is tailored to broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.).
**Essential Job Functions** **/ Core Job Responsibilities**
+ Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
+ Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
+ Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulatesolutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
+ Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
+ Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
+ The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
+ The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups. Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
+ Adherence to pre-established schedules and remaining flexible to changing demands, which will alignto the specific needs of the business.
+ Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
+ Resolve requests based on established processes; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
+ Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
+ Identify and capture customer feedback and leverage opportunities to share with leadership.
+ Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies and recommend improvements as input to the continuous improvement cycle.
**Requirements**
+ Education: Bachelor's degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
+ Job Background: HR Experience (Generalist or Specialist) Customer Experience or managingmulti-channel customer service platforms (phone, email, chat, webform).
+ Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
+ Languages: Proficiency in English and Japanese (spoken and written). Excellent telephone, written and verbal communications skills necessary.
+ _Working environment:_ Comfortableworking matrix global models with diverse teams and multiple cultures.
+ _Competencies_ _, Skills & Behaviors_ _:_ Critical Thinking, Consultative, Emotional Intelligence, Problem solving, Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management.
The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
**Responsibilities**
**Service Delivery**
+ Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
+ Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Ensure consistent and reliable service delivery for customers serviced. Ensure end to end ownership of resolution.
+ Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
+ Supports Global HR Centers of Excellence in system maintenance activities.
+ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
+ Actively participate in the development and implementation of continuous improvement initiatives. Participating and partially leading project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
+ Provide guidance and advisory to first level support teams. Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers
+ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
+ HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery
+ Update SWIs and local SOP documentation
+ Escalation management.
+ Ensure operations according to defined KPIs and SLAs.
+ Ensure regulatory compliance in line with the countries, customers, and regulations.
**Cross-Functional Collaboration**
+ Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
+ Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
+ Achieve our HR Support Solutions vision by driving global consistency through collaboration.
**Outputs & Deliverables**
+ Continuous contribution to the improvement of the performance of the Shared Service Centre
+ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
+ Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
**Who you are**
In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group.
You bring the following skills and competencies:
+ Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.
+ Proven track record of being able to deliver in a matrix organization.
+ Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure
Further requirements
+ We are seeing an individual with a degree and 2-5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
+ Experienced and efficient handling of standard IT-applications, preferably Google suite
+ Knowledge of Workday HR Processes
+ You bring the following qualifications: University degree, HR preferred
+ Strong communication skills in English (written and spoken) are essential. Mandarin or additional languages are a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**