455 Employee Relations Manager jobs in Malaysia

• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
• 4 years of Front Office/Guest Service experience including management experience.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Join to apply for the Guest Relations Manager role at IHG Hotels & Resorts

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Join to apply for the Guest Relations Manager role at IHG Hotels & Resorts

• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
  
  

Your Day To Day

• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Conduct in-room check-ins for all limo arrival guests.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
  
  

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
• 4 years of Front Office/Guest Service experience including management experience.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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Job Description

Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers.

The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients are receiving a clear and accurate message about the advantages and availability of our technology offerings, as they are ever-evolving.

The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director.

How you will make a difference as a Partner Relations Manager at Fragomen:

As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap.

In the role, you will be responsible for:

Understanding and Presenting Technology

• Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.

• Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.

• Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.

• Becoming a subject matter expert of the tools being demonstrated.

Strategic Relationship Management:

• Develop and maintain relationships with clients and partners.

• Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.

• Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).

Client Satisfaction and Retention:

• Monitor client satisfaction and address any issues or concerns in a timely and effective manner.

• Help reroute client-specific tech service escalations and manage incidents.

• Proactively identify opportunities to add value and improve the client experience.

• Collaborate with internal teams to ensure that client expectations are met and exceeded.

Cross-functional Collaboration:

• Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.

• Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.

Let's talk if you have the following qualifications and experience:

• Degree qualification with at least 3 years of relevant experience in client account management, management consulting or immigration consultancy background.

• Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.

• Strong presentation skills and proven track record of successful presentations.

• Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.

• Experience creating documentation and presentations.

• Enjoy working within a cross functional team and have the people and communication skills required to do that well.

• Quickly learn complex concepts and technologies.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

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Blue Legal has partnered with a UK Top 100 law firm specializing in employment, conveyancing, family, and business law. This firm is looking for a Media Relations Manager to take on a newly created role, allowing you to shape the position. You will likely be the first point of contact for all media requests and responsible for practice media outreach, supporting the firm in achieving its overall PR objectives.

The Responsibilities:

1. Strategize and develop a comprehensive media communications plan for the next two years, outlining goals, tactics, and managing budgets.
2. Formulate media relations strategy with a focus on securing high-level placements in offline, online, and broadcast media, emphasizing thought leadership.
3. Coordinate all PR activities and support social media strategies by engaging audiences through traditional and new media channels.
4. Leverage existing media relationships and establish new connections within the firm and media world to secure a national business profile, including placements in reputable publications.
5. Maintain a keen understanding of industry trends affecting their consultants and the wider legal sector, making appropriate strategic recommendations.

The Candidate:

• Proven experience in PR, ideally in front-line media relations roles.
• Track record in designing and executing successful PR campaigns at local and national levels.
• Ability to build and maintain relationships with media outlets and journalists.
• Experience in social media planning and media event planning.
• Experience acting as a firm spokesperson.

Please note: Due to sector-specific requirements, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high-profile relevant Association or Agency will be considered. We regret that applications outside these areas will not be accepted.

Blue Legal offers services as an employment agency for permanent roles and as an employment business for temporary roles.

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Providing executive recruitment, search, and career coaching for legal professionals, as well as business development, marketing, events, PR, and communications professionals.

London

0207 118 3003

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A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BT2O_
**EOE/AA/Disabled/Veterans**

**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only.
**Job Number** 25126593
**Job Category** Rooms & Guest Services Operations
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Your Day To Day**
+ Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
+ Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
+ Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
+ Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
+ Greet guests in a professional and friendly manner.
+ Engage with guests in the lobby or at the porte-cochère.
+ Conduct in-room check-ins for all limo arrival guests.
+ Provide in-room registration for VIP guests according to their designated level.
+ Liaise with other departments and external contractors to ensure exceptional service delivery.
+ Maintain an efficient repeat guest history system.
+ Promote inter-hotel sales and in-house facilities.
+ Perform various tasks, including but not limited to:
+ Preparing IHG Rewards and regular guest welcome letters.
+ Soliciting IHG Rewards applications.
+ Attending to special guest requests.
+ Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
+ Schedule and attend regular IHG training sessions.
+ Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
+ Prepare amenity requisitions one day in advance for the following day's arrivals.
+ Review the number of stays for returning guests and provide a welcome gift based on their history.
+ Ensure a sufficient stock of welcome gifts is maintained for regular guests.
+ Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
+ Maintain a presence in guest-related areas such as the hotel's lobby.
+ Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
+ Update all guest preferences in the Opera PMS profile database.
+ Assist with Reception and Club Lounge operations as needed.
+ Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
+ Perform tasks as directed by the Manager in pursuit of business goals.
+ Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
+ Adhere to company grooming standards.
+ Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
+ When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
+ Escort guests to their rooms in accordance with hotel policies and procedures.
+ Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
+ Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
+ Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
+ Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
+ Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
+ Assists in planning for future staffing needs.
+ Assists in recruiting in line with company guidelines.
+ Prepares and administers detailed induction program for new staff.
+ Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
+ Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
+ Provides input for probation and formal performance appraisal discussions in line with company guidelines.
+ Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
+ Regularly communicates with staff and maintains good relations.
1.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration.
+ 4 years of Front Office/Guest Service experience including management experience.
+ Friendly and great knowledge about IHG brand and F&B outlet/ foods.
+ Having self-transportation is an advantage.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
+ Basic calculation skills are used frequently.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Blue Legal has partnered with a UK Top 100 law firm specializing in employment, conveyancing, family, and business law. This firm is looking for a

Media Relations Manager

to take on a newly created role, allowing you to shape the position. You will likely be the first point of contact for all media requests and responsible for practice media outreach, supporting the firm in achieving its overall PR objectives. The Responsibilities: Strategize and develop a comprehensive media communications plan for the next two years, outlining goals, tactics, and managing budgets. Formulate media relations strategy with a focus on securing high-level placements in offline, online, and broadcast media, emphasizing thought leadership. Coordinate all PR activities and support social media strategies by engaging audiences through traditional and new media channels. Leverage existing media relationships and establish new connections within the firm and media world to secure a national business profile, including placements in reputable publications. Maintain a keen understanding of industry trends affecting their consultants and the wider legal sector, making appropriate strategic recommendations. The Candidate: Proven experience in PR, ideally in front-line media relations roles. Track record in designing and executing successful PR campaigns at local and national levels. Ability to build and maintain relationships with media outlets and journalists. Experience in social media planning and media event planning. Experience acting as a firm spokesperson. Please note:

Due to sector-specific requirements, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high-profile relevant Association or Agency will be considered. We regret that applications outside these areas will not be accepted. Blue Legal offers services as an employment agency for permanent roles and as an employment business for temporary roles. The Recruitment Process – How to Get It Right!

The cost and time spent recruiting can vary greatly depending on your recruitment process. It’s important to optimize your approach with recruitment specialists. Providing executive recruitment, search, and career coaching for legal professionals, as well as business development, marketing, events, PR, and communications professionals. London

0207 118 3003 New York #J-18808-Ljbffr

Join to apply for the

Guest Relations Manager

role at

IHG Hotels & Resorts 4 days ago Be among the first 25 applicants Join to apply for the

Guest Relations Manager

role at

IHG Hotels & Resorts Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure. Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services. Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival. Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required. Greet guests in a professional and friendly manner. Engage with guests in the lobby or at the porte-cochère. Provide in-room registration for VIP guests according to their designated level. Liaise with other departments and external contractors to ensure exceptional service delivery. Maintain an efficient repeat guest history system. Promote inter-hotel sales and in-house facilities. Perform various tasks, including but not limited to: Preparing IHG Rewards and regular guest welcome letters. Soliciting IHG Rewards applications. Attending to special guest requests. Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction. Schedule and attend regular IHG training sessions. Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests. Prepare amenity requisitions one day in advance for the following day's arrivals. Review the number of stays for returning guests and provide a welcome gift based on their history. Ensure a sufficient stock of welcome gifts is maintained for regular guests. Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room. Maintain a presence in guest-related areas such as the hotel's lobby. Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary. Update all guest preferences in the Opera PMS profile database. Assist with Reception and Club Lounge operations as needed. Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports. Perform tasks as directed by the Manager in pursuit of business goals. Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook. Adhere to company grooming standards. Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results. When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests. Escort guests to their rooms in accordance with hotel policies and procedures. Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up. Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist. Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: Assists in planning for future staffing needs. Assists in recruiting in line with company guidelines. Prepares and administers detailed induction program for new staff. Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs. Provides input for probation and formal performance appraisal discussions in line with company guidelines. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. Regularly communicates with staff and maintains good relations.

Your Day To Day

Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure. Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services. Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival. Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required. Greet guests in a professional and friendly manner. Engage with guests in the lobby or at the porte-cochère. Conduct in-room check-ins for all limo arrival guests. Provide in-room registration for VIP guests according to their designated level. Liaise with other departments and external contractors to ensure exceptional service delivery. Maintain an efficient repeat guest history system. Promote inter-hotel sales and in-house facilities. Perform various tasks, including but not limited to: Preparing IHG Rewards and regular guest welcome letters. Soliciting IHG Rewards applications. Attending to special guest requests. Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction. Schedule and attend regular IHG training sessions. Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests. Prepare amenity requisitions one day in advance for the following day's arrivals. Review the number of stays for returning guests and provide a welcome gift based on their history. Ensure a sufficient stock of welcome gifts is maintained for regular guests. Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room. Maintain a presence in guest-related areas such as the hotel's lobby. Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary. Update all guest preferences in the Opera PMS profile database. Assist with Reception and Club Lounge operations as needed. Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports. Perform tasks as directed by the Manager in pursuit of business goals. Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook. Adhere to company grooming standards. Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results. When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests. Escort guests to their rooms in accordance with hotel policies and procedures. Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up. Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist. Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: Assists in planning for future staffing needs. Assists in recruiting in line with company guidelines. Prepares and administers detailed induction program for new staff. Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs. Provides input for probation and formal performance appraisal discussions in line with company guidelines. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. Regularly communicates with staff and maintains good relations.

What We Need From You

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration. 4 years of Front Office/Guest Service experience including management experience. Friendly and great knowledge about IHG brand and F&B outlet/ foods. Having self-transportation is an advantage. Communication skills are utilized a significant amount of time when interacting with clients and the guests. Basic calculation skills are used frequently.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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