282 Employee Relations Director jobs in Malaysia

Technical Team Member, HR System Management

Join to apply for the Technical Team Member, HR System Management role at RHB Banking Group

Technical Team Member, HR System Management

4 days ago Be among the first 25 applicants

Join to apply for the Technical Team Member, HR System Management role at RHB Banking Group

About The Role

We are looking for a skilled Technical Team Member to join our HR System Management team. In this role, you will be responsible for the administration, maintenance, and optimization of our full-fledge

About The Role

We are looking for a skilled Technical Team Member to join our HR System Management team. In this role, you will be responsible for the administration, maintenance, and optimization of our full-fledge Workday HR modules. Your work will ensure the accuracy and efficiency of system operations, provide timely end-user support, and contribute to continuous improvement through process enhancements and data-driven insights.

What You Will Be Doing

• Manage technical aspects of Workday HR system administration, including configuration, maintenance, and troubleshooting
• Provide day-to-day technical support to HR system users, resolving issues and escalating when necessary
• Collaborate with HR teams to understand their operational needs and recommend suitable Workday solutions
• Drive the implementation of Workday enhancements and automation, including managing change requests and resolving problem logs
• Participate in testing of Workday upgrades, patches, and new functionalities to ensure smooth deployment
• Ensure seamless integration of HR modules with non-HR systems
  
  

What We're Looking For

• Minimum 2 years of experience in Workday back-end support
• Strong technical aptitude and the ability to learn and adapt to new systems quickly
• Proficient in Excel, HR reporting tools, and data analysis
• Highly detail-oriented with strong problem-solving and analytical skills
• Effective communicator with strong collaboration and teamwork abilities
• Workday certifications and hands-on experience in various Workday modules and integrations including:
• Core HCM, Recruitment, Absence, Expense, Time Tracking, Benefits, Termination
• Compensation & Advanced Compensation, Business Process Framework
• Workday Release Management, Report Writer, Calculated Fields, Security
• Workday Integrations (Core Connectors, EIBs, Workday Studio, REST/SOAP APIs)
• Experience with Oracle Peoplesoft configuration
• Familiarity with implementing SSO, MFA, and authentication policies
• Skilled in requirement analysis, providing configuration options, tenant configuration and testing
  
  

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Get notified about new Technical Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Technical Team Member, HR System Management

Join to apply for the

Technical Team Member, HR System Management

role at

RHB Banking Group Technical Team Member, HR System Management

4 days ago Be among the first 25 applicants Join to apply for the

Technical Team Member, HR System Management

role at

RHB Banking Group About The Role

We are looking for a skilled Technical Team Member to join our HR System Management team. In this role, you will be responsible for the administration, maintenance, and optimization of our full-fledge About The Role

We are looking for a skilled Technical Team Member to join our HR System Management team. In this role, you will be responsible for the administration, maintenance, and optimization of our full-fledge

Workday

HR modules. Your work will ensure the accuracy and efficiency of system operations, provide timely end-user support, and contribute to continuous improvement through process enhancements and data-driven insights.

What You Will Be Doing

Manage technical aspects of Workday HR system administration, including configuration, maintenance, and troubleshooting Provide day-to-day technical support to HR system users, resolving issues and escalating when necessary Collaborate with HR teams to understand their operational needs and recommend suitable Workday solutions Drive the implementation of Workday enhancements and automation, including managing change requests and resolving problem logs Participate in testing of Workday upgrades, patches, and new functionalities to ensure smooth deployment Ensure seamless integration of HR modules with non-HR systems

What We're Looking For

Minimum 2 years of experience in Workday back-end support Strong technical aptitude and the ability to learn and adapt to new systems quickly Proficient in Excel, HR reporting tools, and data analysis Highly detail-oriented with strong problem-solving and analytical skills Effective communicator with strong collaboration and teamwork abilities Workday certifications and hands-on experience in various Workday modules and integrations including: Core HCM, Recruitment, Absence, Expense, Time Tracking, Benefits, Termination Compensation & Advanced Compensation, Business Process Framework Workday Release Management, Report Writer, Calculated Fields, Security Workday Integrations (Core Connectors, EIBs, Workday Studio, REST/SOAP APIs) Experience with Oracle Peoplesoft configuration Familiarity with implementing SSO, MFA, and authentication policies Skilled in requirement analysis, providing configuration options, tenant configuration and testing

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Referrals increase your chances of interviewing at RHB Banking Group by 2x Get notified about new Technical Specialist jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,000.00-MYR5,000.00 5 days ago Petaling Jaya, Selangor, Malaysia 1 month ago Junior Infrastructure Operation Engineer

Assistant Technical Services Manager Club Med Cherating

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 2 weeks ago Executive Officer, Operations Transformation - Solution Delivery MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Ultrasound Applications Specialist POC, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago IT Specialist (Navision) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Petaling Jaya, Selangor, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Technical Support Engineering Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Technical Support Specialist-Bioethanol

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 days ago IT Specialist, Operations and Infrastructure (MY)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Description & Requirements

Company Overview

Bain & Company is the management consulting firm that the world's business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 67 offices in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

Global Business Services (GBS) is a network of five interconnected business-function hubs serving Bain globally to run our business, support other functions, and help drive innovation internally.
We are over 1000 business professionals - serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics - who support our offices globally.
Our mantra of "shared innovation, seamless execution," underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.
Position Summary:

The Director, Employee Relations provides regional HR leadership and directs HR risk management initiatives to help the firm achieve our strategy and mission. The Director will provide expertise and guidance to support HR teams in responding to a range of employee relations issues, advising the HR Managers and HR Business Partners as well as HR Partners, OH and Regional Leadership. Working collaboratively with internal employment counsel and the Global ER team, the Director will design and implement robust employment risk mitigation measures.

Responsibilities & Duties:

• Drive prompt and effective resolution of a broad range employee relations matters
  • Direct complex and sensitive employee relations investigations including conducting interviews, determining findings and making recommendations on successful outcomes aligned with Bain's culture and Operating Principles and ensuring appropriate documentation and follow up actions
  • Identify patterns and trends in employee relations issues to identify proactive risk mitigation measures and partner with front line HR to ensure appropriate risk mitigation measures
  • Manage tracking of internal case management and regular reporting
• Manage triage for Employee Relations issues across the regions
  • Analyze and assess Employee Relations issues escalated to the regional HC/ER team to determine level of engagement needed, investigation protocols and next steps
  • Advise front-line HR Leads/Business Partners on strategy for addressing complex HR issues and employee relations matters and investigations
  • First point of contact for Employee Relations matters within the region including issues raised on True North anonymous hotline
• Implement policies that are in full compliance with existing regulations and identified Bain best practice and fully aligned with Bain's talent goals
  • Support local office policy development
  • Identify opportunities to drive regional consistency on policies
  • Provide input and expertise to global policy development
• Build risk management capabilities of front line HR teams to ensure strong HR talent across the APAC region
  • Provide high touch support to local offices
• Provide back-up training coverage including global training sessions and local harassment prevention training
• Handle adjudication of complex and sensitive background check issues
  • Work closely with manager of background check team to give guidance on tricky situations
• Build trusted, collaborative relationships with local HR teams, Office Heads, and HR Vice Presidents to ensure effective resolution of employee relations matters.
• Act as a strategic advisor to regional and global stakeholders , providing expert guidance on sensitive issues and aligning approaches with Bain's culture and risk posture.
• Partner with Legal, Global ER, and HR leadership to ensure consistency, transparency, and proactive communication on ER-related initiatives across the region.
• Other Employee Relations, risk and compliance duties, including various projects as needed

Qualifications

• Bachelor's Degree in a related field (or an equivalent combination of education, training and experience) is required
• Comprehensive knowledge of Human Resources including employment law, wage/hour, accommodations, etc, typically gained through at least 11+ years of progressive Human Resource experience with demonstrated experience in managing complex employee relations investigations preferably in a professional services environment
• Experience working across the Asia Pacific region
• Strong interpersonal, communication and project management skills
  • Ability to juggle multiple priorities and meet deadlines
  • Solid organizational skills and attention to detail
  • Strong process skills of follow up and follow through
  • Strong verbal and written communication skills
• Sound judgment and discretion when dealing with highly confidential and sensitive information
• Strong critical thinking and analytical skills with a solution-oriented mindset
• Ability to interact with employees (at all levels) in a fast-paced, highly matrixed environment, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism
• Proficient in Word, Excel, PowerPoint

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Description & Requirements

Company Overview

Bain & Company is the management consulting firm that the world's business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 67 offices in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

Global Business Services (GBS)

is a network of five interconnected business-function hubs serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals - serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics - who support our offices globally. Our mantra of "shared innovation, seamless execution," underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally. Position Summary:

The Director, Employee Relations provides regional HR leadership and directs HR risk management initiatives to help the firm achieve our strategy and mission. The Director will provide expertise and guidance to support HR teams in responding to a range of employee relations issues, advising the HR Managers and HR Business Partners as well as HR Partners, OH and Regional Leadership. Working collaboratively with internal employment counsel and the Global ER team, the Director will design and implement robust employment risk mitigation measures.

Responsibilities & Duties: Drive

prompt and effective resolution

of a broad range employee relations matters

Direct complex and sensitive employee relations investigations including conducting interviews, determining findings and making recommendations on successful outcomes aligned with Bain's culture and Operating Principles and ensuring appropriate documentation and follow up actions Identify patterns and trends in employee relations issues to identify proactive risk mitigation measures and partner with front line HR to ensure appropriate risk mitigation measures Manage tracking of internal case management and regular reporting

Manage

triage for Employee Relations issues

across the regions

Analyze and assess Employee Relations issues escalated to the regional HC/ER team to determine level of engagement needed, investigation protocols and next steps Advise front-line HR Leads/Business Partners on strategy for addressing complex HR issues and employee relations matters and investigations First point of contact for Employee Relations matters within the region including issues raised on True North anonymous hotline

Implement policies

that are in full compliance with existing regulations and identified Bain best practice and fully aligned with Bain's talent goals

Support local office policy development Identify opportunities to drive regional consistency on policies Provide input and expertise to global policy development

Build risk management capabilities of front line

HR teams to ensure strong HR talent across the APAC region

Provide high touch support to local offices

Provide

back-up training coverage including global training sessions

and local harassment prevention training Handle

adjudication of complex and sensitive background check issues

Work closely with manager of background check team to give guidance on tricky situations

Build trusted, collaborative relationships

with local HR teams, Office Heads, and HR Vice Presidents to ensure effective resolution of employee relations matters. Act as a

strategic advisor to regional and global stakeholders , providing expert guidance on sensitive issues and aligning approaches with Bain's culture and risk posture. Partner with Legal, Global ER, and HR leadership to ensure

consistency, transparency, and proactive communication on ER-related initiatives

across the region. Other Employee Relations, risk and compliance duties, including various projects as needed

Qualifications Bachelor's Degree in a related field (or an equivalent combination of education, training and experience) is required Comprehensive knowledge of Human Resources including employment law, wage/hour, accommodations, etc, typically gained through at least 11+ years of progressive Human Resource experience with demonstrated experience in managing complex employee relations investigations preferably in a professional services environment Experience working across the Asia Pacific region Strong interpersonal, communication and project management skills

Ability to juggle multiple priorities and meet deadlines Solid organizational skills and attention to detail Strong process skills of follow up and follow through Strong verbal and written communication skills

Sound judgment and discretion when dealing with highly confidential and sensitive information Strong critical thinking and analytical skills with a solution-oriented mindset Ability to interact with employees (at all levels) in a fast-paced, highly matrixed environment, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism Proficient in Word, Excel, PowerPoint

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Overview

rhi are looking for an experienced HR Analyst- Knowledge Management to implement the global S&S (Service and Solutions) knowledge management strategy within our clients internal global HR shared services team.

On offer is a 12-month contract and 5 day a week office-based role at our clients' premium headquarters in Bangsar South, Kuala Lumpur.

The HR Analyst -Knowledge Management, is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. You will also receive and execute knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the clients people portal knowledge base.

Responsibilities

Execute

• Format, publish and archive knowledge materials in accordance with established writing guidelines.
• Evaluate and update materials created by stakeholders
• Use outlined processes and tools to handle knowledge and content queries.
• Build effective relationships with global capability hub colleagues and content owners.
• Demonstrate leadership by guiding and developing knowledge analysts and influencing key stakeholders, fostering an inclusive and collaborative work environment.
• Drive the execution of global knowledge strategies, ensuring seamless integration across GCHs. Identify gaps and opportunities for optimization and innovation in knowledge processes and systems.

Maintain

• Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
• Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach
• Use analytics tools and user feedback to continually assess the effectiveness of the knowledge base. Propose and execute data-driven recommendations for improving knowledge accessibility, discoverability, and content relevance.

Promote

• • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • Escalate technical issues or configuration change requests to the relevant stakeholders when necessary.
  • Support continuous learning and development of knowledge management capability.
  • Take on the responsibility of being the main representative for projects involving knowledge, ensuring the entire process is seamless.
  • Coach knowledge management specialist to deliver the best possible experience to colleagues and to encourage development as people professionals.

Qualifications

Qualification

• Bachelor’s degree in a relevant technical/business field or equivalent experience
• Experience in HR or another shared services environment is preferred
• Knowledge management qualification from recognised institution or equivalent experience is preferred
• 1 year of coaching others and 2-5 years in a shared services environment is preferred.
• User of Sharepoint, Salesforce – added advantage

Other

• You have a knowledge background as involve in project – oversee HR knowledge
• You have exposure in content writing or technical writing – good to have
• Understand that this is not a remote role - Office based Mon-Fri
• Chatbot experience – good to have

If you believe this opportunity is right for you, please click the ‘Apply ’ button to submit your application.

+++

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.

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As the Manager – Talent Management , you will be responsible for spearheading the learning, performance, and talent development initiatives within the organization. Your primary mission is to build talent management frameworks and enhance talent capabilities and career development programs to foster a high-performance team and leadership culture. You are driven by purpose and deeply value continuous growth and improvement, with a focus on driving the talent learning experience, career development, and performance management system. In addition to these responsibilities, you will also be leading the HR Digitalization Transformation for the Learning & Performance Module, driving innovation and efficiency in HR processes through the adoption of digital solutions. Your ultimate goal is to ensure that employees are equipped with the necessary skills and knowledge to excel in their roles and have a clear career path within the organization, thereby enabling them to achieve both individual and business objectives.

JOB RESPONSIBILITIES

• Learning & Development Strategy: Develop and implement a comprehensive learning and development strategy aligned with the company's vision, values, and business goals.Identify skill gaps and training needs across various departments and levels of the organization.Create learning programs and initiatives that cater to different learning styles and preferences.
• Talent Development: Collaborate with departmental leaders to identify high-potential employees and create personalized development plans.Design and facilitate talent development programs to nurture future leaders and foster a culture of internal promotion and career growth.
• Performance Management: Develop and refine a robust performance management system that aligns individual performance with organizational objectives.Implement performance evaluation processes, including goal setting, feedback mechanisms, and performance reviews.Coach and support managers in providing constructive feedback and addressing performance issues.
• Career Development: Design and implement a career development framework that empowers employees to take charge of their career growth.Provide guidance and resources to employees to identify career paths and opportunities within the company.Collaborate with managers to create succession plans for key roles to ensure a smooth talent pipeline.
• Learning Experience: Enhance the learning experience for employees through innovative learning methodologies, technology, and tools.Collaborate with subject matter experts to curate and develop relevant learning content and resources.Monitor and evaluate the effectiveness of learning initiatives, making data-driven improvements as needed.
• Leadership Development: Design and deliver leadership development programs that nurture effective leadership qualities and behaviors.Identify potential leaders and provide them with targeted development opportunities.
• HR Digitalization Transformation: Lead the HR Digitalization Transformation for the Learning & Performance Module.Identify areas within the learning and performance management processes that can benefit from digitalization and automation.Collaborate with IT and relevant stakeholders to select and implement suitable HR software and tools.
• Metrics and Reporting: Establish key performance indicators (KPIs) for learning, talent development, and performance management initiatives.Regularly track and report on the effectiveness of programs, making data-driven recommendations for improvement.
• Continuous Improvement: Stay updated on industry best practices, learning trends, and advancements in talent development and performance management.Continuously refine and evolve the learning and performance framework to ensure its relevance and effectiveness.
• Be People & Culture Ambassador: Driving the purpose of making People & Culture to be one of the Competitive Advantages of business. Be part of the HR team to involve and support all HR initiatives in relation to creating meaningful employee experience, building talent capabilities and culture.

JOB SPECIFICATION

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• University Degree or equivalent
• HR Professional certifications and Certified Trainer are a plus.

RELATED EXPERIENCE

• Proven experience in learning and development, talent management, and performance management, preferably in a leadership role.
• Strong understanding of adult learning principles, talent development strategies, and performance evaluation methodologies.
• Experience in leading HR digitalization projects and driving transformation initiatives.
• Experience in facilitate performance management session
• Experience in building performance and learning modules / e-learning
• Experience in transformation process, open to change and to lead change
• Experience in handling PIP and disciplinary matters

PERSON SPECIFICATION (ESSENTIAL)

• Purpose-driven person and result-driven person - Clear objectives and know how to achieve
• Experience-driven person - You matters every touchpoint of employee experience
• Growth Mindset Person - Can do attitude, passionate in grow and lead positive changes
• Extrovert - Love networking, make meaningful connections with peoples
• Common sense in making judgement and giving feedback
• Confident, mature, and humble
• Ability to sell & influence others
• Ability to work independently and as part of a team
• High energy individual and always go extra mile

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources, Business Development, and Strategy/Planning
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Overview

rhi are looking for an experienced HR Analyst- Knowledge Management to implement the global S&S (Service and Solutions) knowledge management strategy within our clients internal global HR shared services team. On offer is a 12-month contract and 5 day a week office-based role at our clients' premium headquarters in Bangsar South, Kuala Lumpur. The HR Analyst -Knowledge Management, is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. You will also receive and execute knowledge deliverables from various stakeholders. The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the clients people portal knowledge base. Responsibilities

Execute Format, publish and archive knowledge materials in accordance with established writing guidelines. Evaluate and update materials created by stakeholders Use outlined processes and tools to handle knowledge and content queries. Build effective relationships with global capability hub colleagues and content owners. Demonstrate leadership by guiding and developing knowledge analysts and influencing key stakeholders, fostering an inclusive and collaborative work environment. Drive the execution of global knowledge strategies, ensuring seamless integration across GCHs. Identify gaps and opportunities for optimization and innovation in knowledge processes and systems. Maintain Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials. Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach Use analytics tools and user feedback to continually assess the effectiveness of the knowledge base. Propose and execute data-driven recommendations for improving knowledge accessibility, discoverability, and content relevance. Promote Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution. Escalate technical issues or configuration change requests to the relevant stakeholders when necessary. Support continuous learning and development of knowledge management capability. Take on the responsibility of being the main representative for projects involving knowledge, ensuring the entire process is seamless. Coach knowledge management specialist to deliver the best possible experience to colleagues and to encourage development as people professionals.

Qualifications

Qualification Bachelor’s degree in a relevant technical/business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from recognised institution or equivalent experience is preferred 1 year of coaching others and 2-5 years in a shared services environment is preferred. User of Sharepoint, Salesforce – added advantage Other You have a knowledge background as involve in project – oversee HR knowledge You have exposure in content writing or technical writing – good to have Understand that this is not a remote role - Office based Mon-Fri Chatbot experience – good to have If you believe this opportunity is right for you, please click the ‘ Apply ’ button to submit your application. +++ About rhi rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry. We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in. rhi-group.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.

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As the

Manager – Talent Management , you will be responsible for spearheading the learning, performance, and talent development initiatives within the organization. Your primary mission is to build talent management frameworks and enhance talent capabilities and career development programs to foster a high-performance team and leadership culture. You are driven by purpose and deeply value continuous growth and improvement, with a focus on driving the talent learning experience, career development, and performance management system. In addition to these responsibilities, you will also be leading the HR Digitalization Transformation for the Learning & Performance Module, driving innovation and efficiency in HR processes through the adoption of digital solutions. Your ultimate goal is to ensure that employees are equipped with the necessary skills and knowledge to excel in their roles and have a clear career path within the organization, thereby enabling them to achieve both individual and business objectives. JOB RESPONSIBILITIES Learning & Development Strategy:

Develop and implement a comprehensive learning and development strategy aligned with the company's vision, values, and business goals.Identify skill gaps and training needs across various departments and levels of the organization.Create learning programs and initiatives that cater to different learning styles and preferences. Talent Development:

Collaborate with departmental leaders to identify high-potential employees and create personalized development plans.Design and facilitate talent development programs to nurture future leaders and foster a culture of internal promotion and career growth. Performance Management:

Develop and refine a robust performance management system that aligns individual performance with organizational objectives.Implement performance evaluation processes, including goal setting, feedback mechanisms, and performance reviews.Coach and support managers in providing constructive feedback and addressing performance issues. Career Development:

Design and implement a career development framework that empowers employees to take charge of their career growth.Provide guidance and resources to employees to identify career paths and opportunities within the company.Collaborate with managers to create succession plans for key roles to ensure a smooth talent pipeline. Learning Experience:

Enhance the learning experience for employees through innovative learning methodologies, technology, and tools.Collaborate with subject matter experts to curate and develop relevant learning content and resources.Monitor and evaluate the effectiveness of learning initiatives, making data-driven improvements as needed. Leadership Development:

Design and deliver leadership development programs that nurture effective leadership qualities and behaviors.Identify potential leaders and provide them with targeted development opportunities. HR Digitalization Transformation:

Lead the HR Digitalization Transformation for the Learning & Performance Module.Identify areas within the learning and performance management processes that can benefit from digitalization and automation.Collaborate with IT and relevant stakeholders to select and implement suitable HR software and tools. Metrics and Reporting:

Establish key performance indicators (KPIs) for learning, talent development, and performance management initiatives.Regularly track and report on the effectiveness of programs, making data-driven recommendations for improvement. Continuous Improvement:

Stay updated on industry best practices, learning trends, and advancements in talent development and performance management.Continuously refine and evolve the learning and performance framework to ensure its relevance and effectiveness. Be People & Culture Ambassador:

Driving the purpose of making People & Culture to be one of the Competitive Advantages of business. Be part of the HR team to involve and support all HR initiatives in relation to creating meaningful employee experience, building talent capabilities and culture. JOB SPECIFICATION MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION University Degree or equivalent HR Professional certifications and Certified Trainer are a plus. RELATED EXPERIENCE Proven experience in learning and development, talent management, and performance management, preferably in a leadership role. Strong understanding of adult learning principles, talent development strategies, and performance evaluation methodologies. Experience in leading HR digitalization projects and driving transformation initiatives. Experience in facilitate performance management session Experience in building performance and learning modules / e-learning Experience in transformation process, open to change and to lead change Experience in handling PIP and disciplinary matters PERSON SPECIFICATION (ESSENTIAL) Purpose-driven person and result-driven person - Clear objectives and know how to achieve Experience-driven person - You matters every touchpoint of employee experience Growth Mindset Person - Can do attitude, passionate in grow and lead positive changes Extrovert - Love networking, make meaningful connections with peoples Common sense in making judgement and giving feedback Confident, mature, and humble Ability to sell & influence others Ability to work independently and as part of a team High energy individual and always go extra mile Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Human Resources, Business Development, and Strategy/Planning Industries Travel Arrangements Referrals increase your chances of interviewing at Holiday Tours & Travel Malaysia by 2x Get notified about new Manager Talent Management jobs in

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2 days ago Be among the first 25 applicants

1. HR Shared Service Setup and Transition: Support the setup activities of a HR Shared Service which includes the following but not limited to:

• Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations.
• Support the implementation of HR Shared Services supporting tools and technologies
• Support key activities (i.e. training and etc) for a successful transition to the shared service center.

2. HR Shared Service Operations

• Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
• Perform relevant data updates, reviews and validation of employee data against supporting documents to ensure high quality of data maintained in all HR systems.
• Comply with data integrity, security and privacy policies and applicable regulations.
• Perform the relevant tasks to extract, import, and export of data from various systems for submission to the relevant parties.
• Generate all required standard reports based on the predefined schedule and validate accuracy of reports before submitting to customers.
• Assist in generation of ad hoc report requests from customers.
• Contribute to and participate in data review exercises on a regular basis to ensure data integrity and quality.
• Ensure proper documentation and administration of requests as per the agreed operational process and procedures.
• Work closely with HR Shared Service Centre Data and Reporting Team Lead to execute any process improvements within the department.
• Escalate issues and data quality issues for resolution quickly and follow through to closure.
• Assist on other operation tasks as a backup role in the absence of team members.
• Perform regular updates and enhancements to job aids, standard operating procedures, FAQs, knowledge database and other reference materials to assist in resolving employee enquiries and issues.

The successful candidate should have:

• Degree in Human Resource Management / Business Administration or equivalent.
• 3-5 years experience in data management and reporting in a shared service center environment, preferably in a HR services environment.
• Experience and involvement in HR related projects.
• Strong communication skills in English & Korean , both written and spoken as the role requires candidates to manage Korean speaking stakeholders/employees.
• Knowledge in usage of HR systems to perform the relevant data management and reporting activities. Familiarity with Workday is preferred.
• Knowledge and skill in the use of Microsoft Office / Google suite of software.
• High level of discretion and confidentiality with the handling of the employee data.
• Knowledge of data privacy act and other data related regulations.

What We Offer:

• Office location is accessible via MRT (Bandar Utama station)
• Highly engaged and empowered work culture
• Dynamic multinational team of more than 14 nationalities
• Continuous learning & development

We take care of our employees:

• Medical card coverage for self and dependents (outpatient and inpatient)
• Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
• Monthly NICE Program activities for team bonding and well-being lifestyles

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Chemical Manufacturing

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