246 Employee Advocate jobs in Malaysia

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Your Role

As Customer Success Advocate (CSA) you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The CSA promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The CSA is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.

CSA is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our customers recognize they are receiving tangible value from Ciena products and services.

Your Responsibilities

• Closely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievable

• Develop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.

• Drive and influence value, usage and adoption of our products and services using analytics and methodologies.

• Foster a success-oriented, accountable environment within the Services organization and company.

• Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business including Engineering, Operations, Finance, Procurement, and Implementation.

• Drive new business growth through greater advocacy and reference-ability

• Working with our delivery teams and closely monitoring Customer Success Indicators, ensure that post sales issues are proactively identified and resolved prior to customer realization or impact

• Act as the quarterback for product and services challenges & critical issues; ensuring that all services delivery commitments are exceeded and that Ciena delivers a world class customer service experience whereby our customers are delighted.

• Provides timely information on progress towards major issue resolution and facilitates that resolution by bringing together the appropriate functional leads.

• Ensures implementation of a procedure to prevent problem reoccurrence and/or recommends products or services to better meet the customer’s needs

• Working collaboratively with our Sales Team, facilitate accurate, on time renewals with identified new services driving improved outcomes for our customers (360° Motion)

• Establish a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.

Minimum Requirement

• Min 5+ years in telecom industry in a customer engagement role, preferable proven strong Services and Customer facing role experience

• Excellent communication & presentations skills

Preferred Requirement

A highly energetic and relationship driven customer facing individual who is knowledgeable about the technology marketplace, dynamics, and trends and wants to make an impact on the future of communications. You’re looking for a company where you have the opportunity to pursue your interests across multiple business functions and geographies. You bring to the organization the following proficiencies:

• Leadership qualities with high integrity.

• Out of the box problem solver – Change Agent

• Ability to influence through persuasion, negotiation, and consensus building

• Ideal a combined background of both pre-sales and post-sales experience

• Strong analytical skills and a deep understanding of value drivers in recurring revenue business models with ability to translate data into meaningful insights.

• Relentless passion to drive business growth

• Demonstrated years of retaining and delighting customers in a large product and services organization spanning regional countries in the technology sector, preferably in Optical, Packet and/or Network Automation

• Breadth of technology, Services and strong eye for business.

• Strong business judgment and ability to think through complex business issues.

• A dynamic personality that is collaborative, compassionate, passionate, and customer focused.

• Results-driven mentality, with a bias for speed and action and a relentless passion for increased revenue and growth

• Interface and manage all levels of a matrix global organization

• Proven track record of working directly with customers under exciting circumstances.

#LI-SM #LI-Remote #LI-Hybrid

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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This is a primary processing purpose. This is a secondary processing purpose. They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. Customer Success Advocate page is loaded Customer Success Advocate Apply locations Kuala Lumpur Bangkok time type Full time posted on Posted Yesterday job requisition id R028553 As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Your Role As Customer Success Advocate (CSA) you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The CSA promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The CSA is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle. CSA is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our customers recognize they are receiving tangible value from Ciena products and services. Your Responsibilities Closely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievable

Develop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.

Drive and influence value, usage and adoption of our products and services using analytics and methodologies.

Foster a success-oriented, accountable environment within the Services organization and company.

Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business including Engineering, Operations, Finance, Procurement, and Implementation.

Drive new business growth through greater advocacy and reference-ability

Working with our delivery teams and closely monitoring Customer Success Indicators, ensure that post sales issues are proactively identified and resolved prior to customer realization or impact

Act as the quarterback for product and services challenges & critical issues; ensuring that all services delivery commitments are exceeded and that Ciena delivers a world class customer service experience whereby our customers are delighted.

Provides timely information on progress towards major issue resolution and facilitates that resolution by bringing together the appropriate functional leads.

Ensures implementation of a procedure to prevent problem reoccurrence and/or recommends products or services to better meet the customer’s needs

Working collaboratively with our Sales Team, facilitate accurate, on time renewals with identified new services driving improved outcomes for our customers (360° Motion)

Establish a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.

Minimum Requirement Min 5+ years in telecom industry in a customer engagement role, preferable proven strong Services and Customer facing role experience

Excellent communication & presentations skills

Preferred Requirement A highly energetic and relationship driven customer facing individual who is knowledgeable about the technology marketplace, dynamics, and trends and wants to make an impact on the future of communications. You’re looking for a company where you have the opportunity to pursue your interests across multiple business functions and geographies. You bring to the organization the following proficiencies: Leadership qualities with high integrity.

Out of the box problem solver – Change Agent

Ability to influence through persuasion, negotiation, and consensus building

Ideal a combined background of both pre-sales and post-sales experience

Strong analytical skills and a deep understanding of value drivers in recurring revenue business models with ability to translate data into meaningful insights.

Relentless passion to drive business growth

Demonstrated years of retaining and delighting customers in a large product and services organization spanning regional countries in the technology sector, preferably in Optical, Packet and/or Network Automation

Breadth of technology, Services and strong eye for business.

Strong business judgment and ability to think through complex business issues.

A dynamic personality that is collaborative, compassionate, passionate, and customer focused.

Results-driven mentality, with a bias for speed and action and a relentless passion for increased revenue and growth

Interface and manage all levels of a matrix global organization

Proven track record of working directly with customers under exciting circumstances .

#LI-SM #LI-Remote #LI-Hybrid Not ready to apply?

Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. CienaLife

Dive into our culture and the people who fuel it Learn about our people and what fuels us–we power more than the world’s leading networks. Explore CienaLife . Sustainability at Ciena

Our deep humanity propels us to not only innovate differently, but also to do good in the world—driving meaningful social impact in our communities, fostering environmental stewardship. Learn more .

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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Your Role As Customer Success Advocate (CSA) you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The CSA promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The CSA is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle. CSA is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our customers recognize they are receiving tangible value from Ciena products and services. Your Responsibilities Closely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievable

Develop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.

Drive and influence value, usage and adoption of our products and services using analytics and methodologies.

Foster a success-oriented, accountable environment within the Services organization and company.

Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business including Engineering, Operations, Finance, Procurement, and Implementation.

Drive new business growth through greater advocacy and reference-ability

Working with our delivery teams and closely monitoring Customer Success Indicators, ensure that post sales issues are proactively identified and resolved prior to customer realization or impact

Act as the quarterback for product and services challenges & critical issues; ensuring that all services delivery commitments are exceeded and that Ciena delivers a world class customer service experience whereby our customers are delighted.

Provides timely information on progress towards major issue resolution and facilitates that resolution by bringing together the appropriate functional leads.

Ensures implementation of a procedure to prevent problem reoccurrence and/or recommends products or services to better meet the customer’s needs

Working collaboratively with our Sales Team, facilitate accurate, on time renewals with identified new services driving improved outcomes for our customers (360° Motion)

Establish a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.

Minimum Requirement Min 5+ years in telecom industry in a customer engagement role, preferable proven strong Services and Customer facing role experience

Excellent communication & presentations skills

Preferred Requirement A highly energetic and relationship driven customer facing individual who is knowledgeable about the technology marketplace, dynamics, and trends and wants to make an impact on the future of communications. You’re looking for a company where you have the opportunity to pursue your interests across multiple business functions and geographies. You bring to the organization the following proficiencies: Leadership qualities with high integrity.

Out of the box problem solver – Change Agent

Ability to influence through persuasion, negotiation, and consensus building

Ideal a combined background of both pre-sales and post-sales experience

Strong analytical skills and a deep understanding of value drivers in recurring revenue business models with ability to translate data into meaningful insights.

Relentless passion to drive business growth

Demonstrated years of retaining and delighting customers in a large product and services organization spanning regional countries in the technology sector, preferably in Optical, Packet and/or Network Automation

Breadth of technology, Services and strong eye for business.

Strong business judgment and ability to think through complex business issues.

A dynamic personality that is collaborative, compassionate, passionate, and customer focused.

Results-driven mentality, with a bias for speed and action and a relentless passion for increased revenue and growth

Interface and manage all levels of a matrix global organization

Proven track record of working directly with customers under exciting circumstances.

#LI-SM #LI-Remote #LI-Hybrid Not ready to apply?

Join our

Talent Community

to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

#J-18808-Ljbffr

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Tuesday 8 July 2025 at 16:00 | Expires Thursday 31 July 2025 at 15:59

SUMMARY:
We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent opportunity to get their foot in the door of a fast-growing, global organization! As a Testing Accommodation Advocate, you'll become part of a team of professionals who delivers exceptional customer service while ensuring candidates with approved ADA (Americans with Disabilities Act) accommodations are arranged respectively while working closely with internal teams and clients to implement the best possible solution. Testing Accommodation Advocate are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand. We believe that employees are at the heart of our organization and drive our success.
Highly desirable shift hours between 8pm and 6am MYT, Monday through Friday, with possibility of minimal weekend work if needed. This is a Work from Home environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer.

DUTIES & RESPONSIBILITIES:
•Collaborate directly with candidates to coordinate exam schedules, procure necessary assistive personnel/equipment/software, and facilitate the application process to ensure an exceptional exam experience.
•Take end-to-end ownership of the candidate journey, guiding them from registration through the entire testing process and addressing any post-test concerns.
•Strive to surpass management goals in performance scorecard metrics, quality assurance, punctuality, and attendance.
•Respond to calls in accordance with management standards, consistently delivering high-quality call handling and meeting established metric goals.
•Manage candidate inquiries with excellence, adhering to Prometric's terms and policies.
•Exhibit ownership of candidate issues, demonstrating urgency, and proactively collaborate with internal Prometric teams to swiftly resolve concerns.
•Identify and report issues leading to complaints, contributing to continuous improvement of processes and procedures.
•Understand current business processes and tools affecting candidates, collaborating with internal stakeholders to permanently address any defects.
•Accurately and concisely capture all candidate contacts within data capture systems, ensuring quality case management.
•Utilize appropriate tools to provide candidates with relevant and accurate information consistently.
•Oversee actions and high-profile cases to minimize company liabilities, including the imposition of financial penalties against consumers and customers.
•Attend required training sessions to continuously enhance knowledge of practices, procedures, policies, and clients.
•Actively participate in team meetings and huddles, sharing best practices and promptly flagging issues to the Supervisor.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
•Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s
•Degree or equivalent
•A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
•Ability to manage sensitive candidate concerns in an empathetic and professional manner
•An excellent performance record that demonstrates accountability and reliability.
•Excellent verbal, written and interpersonal skills
•Ability to work on a variety of tasks simultaneously
•Able to work with cross-functional teams
•Ability to adjust to changes in workload
•Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
•Experience in case management is a plus (Salesforce)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Direct message the job poster from JOYSTAR AUTO SDN BHD

Joystar Auto Sdn Bhd is a trusted auto company incorporating Chery, GWM, and Jetour brands, emphasizing customer satisfaction, service excellence, and after-sales support. Driven by quality and committed to customer care, Joystar Auto ensures service you can rely on and excellence in every drive. Our mission is to elevate your journey with the reliable service of Chery and GWM vehicles. Located in Shah Alam, Joystar Auto is dedicated to being your partner for excellence beyond the sale.

Role Description

This is a full-time, on-site Human Resources Officer role based in Shah Alam. The Human Resources Officer will be responsible for managing HR operations, developing and implementing HR policies, handling employee relations, and creating job descriptions. Daily tasks include providing guidance on HR matters, ensuring compliance with labor laws, and fostering a productive work environment.

Qualifications

• Experience in HR Management and developing HR Policies
• Proficiency in Human Resources (HR) and managing Employee Relations
• Skills in Job Description Development
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Knowledge of labor laws and regulations
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience in the automotive industry is a plus

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Retail Motor Vehicles

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Direct message the job poster from NCS Science Sdn. Bhd.

Company Description

NCS Science Sdn. Bhd. is a comprehensive solution provider in the health and beauty industry, offering services from Business Consultation to Branding and Marketing. The company is dedicated to delivering top-notch products and meeting clients' needs with expertise.

Role Description

This is a full-time Human Resources Executive role located in Puchong. The HR Executive will be responsible for HR Management, HR Operations, Employee Relations, HR Policies, and overall Human Resources functions within the organization.

Qualifications

• HR Management and HR Operations skills
• Employee Relations and HR Policies knowledge
• Experience in Human Resources (HR)
• Strong organizational and communication skills
• Knowledge of labor laws and regulations
• Ability to work collaboratively and independently
• Bachelor's degree in Human Resources or related field

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Wellness and Fitness Services

Referrals increase your chances of interviewing at NCS Science Sdn. Bhd. by 2x

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior/Executive, Human Resource Business Partner Manager, Human Resources Business Partner

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This job is for a Human Resources Assistant who helps with payroll, hiring, and employee training. You might like this job because you enjoy supporting team growth and making processes better while being part of a dynamic HR team!

We are seeking a proactive and result-driven HR Assistant to support our HR operations. The ideal candidate will be responsible for assisting with payroll, recruitment, training development, and also willing to push for continuous improvements in HR functions.

Key Responsibilities:

1. Attendance Management & Payroll Support:
   • Assist with payroll processing and other related administrative tasks.
   • Review and verify employee timesheets for accuracy, cross-referencing with dockets, attendance records, and leave applications.
   • Monitor daily attendance and ensure proper recording of clock-ins and clock-outs.
2. Recruitment & Onboarding:
   • Assist in candidate screening, and interview scheduling.
   • Support in the onboarding process, including preparing offer letters, employee records, and conducting orientation.
3. Learning & Development (L&D):
   • Coordinate training sessions, logistics, and attendance tracking.
   • Maintain training records and prepare reports on training effectiveness.
4. Administrative & HR Support:
   • Collect dockets daily and prepare the Monthly Docket Collection Summary , ensuring all required documents (e.g., crane checklist, greasing forms) are complete.
   • Handle HR documentation, filing, and data entry.
   • Support HR and management in additional tasks as required.

Job Requirements

• Diploma or Bachelor's degree in Human Resource, Business Administration, Psychology, or a related field.
• At least 1 year of HR-related experience is preferred OR fresh graduates with relevant studies are encouraged to apply.
• Strong communication and interpersonal skills.
• Proficient / well-versed in English, Bahasa Malaysia, and Mandarin to communicate effectively with Mandarin-speaking clients.
• Strong interest in HR and eagerness to learn and grow independently in the field.

Skills

• Microsoft Excel
• Microsoft Word
• Human Resources Information System (HRIS)

The additional company and platform descriptions are irrelevant to the job responsibilities and requirements and should be omitted for clarity and focus.

This job posting appears to be active and not expired.

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Direct message the job poster from Federal Auto Holdings Berhad

Assistant Manager Group Strategic Human Capital Management at MBM Resources

Job Description:

As a Human Resources Executive, you will play a vital role in supporting the organization’s talent acquisition and HR operations. This position requires strong organizational skills, attention to detail, and the ability to manage multiple recruitment and HR activities simultaneously. You will be responsible for managing end-to-end recruitment processes, coordinating onboarding, and ensuring compliance with HR policies and labor regulations.

Key Responsibilities:

Recruitment & Talent Acquisition

• Collaborate with hiring managers to identify staffing needs and prepare job descriptions.
• Manage the full recruitment cycle including sourcing, screening, shortlisting, interviewing, and onboarding candidates.
• Source candidates through various recruitment channels such as job portals, social media, and professional networks.
• Maintain and update candidate database and recruitment records accurately.
• Coordinate with external recruitment agencies and partners as needed.

Onboarding & Employee Support

• Support and coordinate the onboarding process to ensure a smooth transition for new hires.
• Handle employee inquiries related to recruitment, employment contracts, and onboarding.

Compliance & Reporting

• Ensure recruitment activities are conducted in compliance with internal policies and labor laws.
• Maintain recruitment reports and metrics, providing regular updates to management on hiring progress and challenges.

Required Qualifications

Education:

Bachelor’s Degree in Human Resources, Business Administration or a related field

Experience:

• Fresh graduates with strong interest in HR are encouraged to apply.

Special Skills:

• Proficiency in MS Office and familiarity with recruitment platforms/tools.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities with attention to detail.

Attributes:

• Professional, proactive, and results-oriented.
• Strong relationship-building skills with stakeholders and candidates.
• Organized, systematic, and able to work independently as well as in a team.

Why Join Us:

• Opportunity to develop your career in HR within a leading automotive group.
• Exposure to a wide range of HR functions including recruitment and onboarding.
• Competitive salary range: RM2,500 – RM3,500

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Retail Motor Vehicles

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This job is for a Human Resources Executive at Aspiro, a top employer in Malaysia. You might like this job because it offers career growth, flexible working options, and fun team activities, all while supporting your professional journey!

Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services ". At Aspiro we value creativity, personal growth, and innovation.

Why Aspiro?

• Career growth: Structured training.
• Perks: Flexi wellness allowance,hybrid , vibrant office environment and more!
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
• Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
• Compensation package inclusive performance base bonus, incentive and allowance

What You'll Do:

• Collaborate closely with counterparts across APAC region by providing HR support in employee life cycle related matters.
• Update employee’s movement and personal data changes through SAP system which includes hiring, transfer, promotion, termination and resignation.
• Support other miscellaneous tasks as needed.

Job Requirements

What We're Looking For:

• A Bachelor’s Degree in Human Resources, psychology, professional certificate or equivalent.
• Fluency in Mandarin language. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Vacancy open for fresh graduates OR talent with 1 year working experience.
• The role offers a broad range of responsibilities within HR and requires teamwork and attention to detail.

Skills

Data Management

Company Benefits

Get coverage for medical, dental, optical & health screening in a year.

TOIL will be granted for the hours you have worked in excess.

Workplace Diversity

Get to work with a team of young and vibrant workforce from diverse cultures.

Learning and Growth

Enhance your career through a series of trainings across communication, leadership & professional skills.

Professional Membership

Get reimbursement of professional membership fees if you are registered by a professional body relevant to your work nature.

- Creating the future, delivering results together -Aspiro Sdn Bhd is a dynamic Global Business Services (GBS) provider dedicated towards providing a promising career that enables you to chart your growth to greater heights. In 2019, we are awarded the “Best New Global Business Services of the Year” during the PIKOM 9th Global Business Services (GBS) Asia Awards.Aspiro is on a mission to deliver service excellence to.

Hiredly is a leading recruitment platform in Malaysia, specialising in professional and executive talent. Our rich-media job portal helps employers of all sizes build their brand and attract top-tier candidates. With AI-powered Job Discovery and deeper insights into company culture, jobseekers can find the right fit faster.

We also run Hiredly X, our integrated recruitment agency with exclusive access to a live, self-updating talent database - giving employers a unique edge over traditional agencies.

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