1,896 Ecommerce Specialist jobs in Malaysia

Kickstart Your Career with Dyson & others

We're looking for a passionate E-Commerce & Customer Experience Executive to join our team and support Dyson across Shopee, Lazada, and other online platforms.

If you enjoy engaging with customers, solving problems, and making online shopping experiences smoother, this is the role for you

What You'll Be Doing

• Be the first touchpoint for customers
  – reply to chats and messages on marketplace platforms with professionalism and care.
• Manage the order journey
  – from processing purchases to handling returns, refunds, and dispute resolutions.
• Keep our stores updated
  – update product listings, ensure visuals are on point, and merchandise our online shops to showcase the best of each brand.
• Track sales performance
  – monitor daily sales and help prepare reports to support business decisions.
• Work cross-functionally
  – coordinate with service centres, warehouses, and platform reps to keep everything running smoothly.
• Support campaigns
  – help execute exciting online sales campaigns and promotions.

Requirements:

• Strong written and spoken English. (Proficiency in 中文 would be an added advantage, more effective in handling enquiry received in 中文)
• Experience in customer service is highly valued (bonus if you've handled e-commerce returns/refunds).
• Familiar with Shopee, Lazada, Tiktok or other e-commerce platforms.
• Organized, detail-oriented, and able to handle multiple tasks.
• Comfortable with Excel, Word, and PowerPoint.
• Willing to be on standby remotely for half-day Saturdays.

Why Join Us:

Work with world-renowned brands like Dyson and other premium names.

Gain hands-on experience across customer service, e-commerce operations, and sales reporting.

Be part of a dynamic, fun, and supportive team where your ideas are valued.

Build a career in the fast-growing world of e-commerce.

Role Description

This is a full-time remote role for an E-commerce Specialist. The E-commerce Specialist will be responsible for managing online sales platforms, analyzing sales data to identify trends and opportunities, handling customer service inquiries, and ensuring a seamless shopping experience for customers. Additional tasks include collaborating with the marketing team to create and implement effective online sales strategies, reviewing website content to ensure accuracy, and monitoring competitor activities to stay ahead in the market.

Qualifications

• Strong Analytical Skills for data analysis and identifying sales trends
• Exceptional Customer Service skills
• Excellent Communication skills, both written and verbal
• Experience with E-Commerce platforms
• Sales skills with a focus on online sales strategies
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Experience in the retail or e-commerce industry is a plus

Glory HR Solutions on behalf of Glory HR Solutions is hiring a Full time Ecommerce Specialist role in Chan Sow Lin, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Afternoon, Morning
• Tuesday: Afternoon, Morning
• Wednesday: Afternoon, Morning
• Thursday: Afternoon, Morning
• Friday: Afternoon, Morning
• 2-3 years of relevant work experience required for this role
• Expected salary: RM8,000 - RM11,000 per month

A fast-growing consumer goods brand is looking an innovative and results-driven E-Commerce Specialist/Manager with proven expertise in livestream selling and digital marketing campaigns to strengthen its online presence and deliver engaging digital experiences to customers.

Key Responsibilities:

• Oversee and manage daily operations of the e-commerce platforms (website, marketplaces, social commerce).
• Develop and execute digital marketing strategies across multiple channels (SEO, SEM, social media, email, paid ads).
• Plan engaging livestream events to drive customer interaction, boost sales, and build brand awareness.
• Analyze performance data to optimize campaigns, sales funnels, and customer experience.
• Coordinate with cross-functional teams to ensure seamless online shopping experiences.
• Stay updated with e-commerce and digital marketing trends to implement innovative strategies.

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• Proven experience in managing e-commerce platforms and digital marketing campaigns.
• Hands-on experience in livestream sales is preferred.
• Strong understanding of social media algorithms, digital analytics, and conversion optimization.
• Creative, data-driven, and results-oriented mindset.
• Excellent communication and presentation skills.

Company Description

Kaira Global is a leading Information and Communications Technology (ICT) distributor, specializing in delivering cutting-edge solutions in security software, Pro AV networking & 5G connectivity solutions, data storage, and interactive display systems. We cater to the needs of corporate enterprises, educational institutions, government, healthcare, financial services, and the manufacturing sector. Our diverse product portfolio includes workspace solutions, advanced surveillance cameras, wireless networking, IT peripherals, gaming, smart IT devices, and consumables. In a highly competitive ICT landscape, Kaira Global ensures ready stock availability, reliable warranty support, and expert design and consultation services to drive profitability and long-term growth for our clients.

Role Description

This is a full-time, on-site role located in Petaling Jaya for an E-commerce Specialist. The E-commerce Specialist will manage online product listings, monitor and analyze web analytics to improve sales performance, handle customer service inquiries, and execute e-commerce strategies. Daily tasks also include coordinating with sales and marketing teams to support promotional activities and managing the online sales platform to ensure smooth transaction processes.

Qualifications

• Strong Analytical Skills for monitoring web analytics and improving sales performance
• Excellent Customer Service and Communication skills
• Knowledge of E-Commerce platforms and sales strategies
• Experience in Sales within an online retail environment
• Ability to work collaboratively in a team environment
• Prior experience in ICT or a related field is a plus
• Basic knowledge of SEO and digital marketing practices
• Bachelor's degree in Business, Marketing, Information Technology, or related field

As a Senior Executive in eCommerce at TTRacing, you will play a key role in driving our online sales performance and expanding our digital footprint across leading e-commerce platforms such as Shopee, Lazada, TikTok Shop, and more. You'll be hands-on with day-to-day operations, campaign planning, platform optimization, and performance tracking to ensure we stay ahead in the competitive eCommerce landscape.

Job Description:

• Promoting and performing marketing strategies
• Ongoing campaign planning and budgeting (price, vouchers, collab partners, USP and etc)
• Leading campaigns, partnerships and project management such as referral programmes with other relevant team members ie: creative and customer service team
• Negotiating best deal in collaborations, marketing assets and costing
• Reviewing campaign performance and create suggested action plan for improvement
• Ensure brand presentation and key listings are always in great condition
• Main communication with platform RM/KAM
• Obtain assets from platforms and service providers for ongoing marketing exposure
• Ensure platform deals are always utilized optimally (SS,LTD,BBD for Shopee) (Flash sales, Brand Mega offer, Lazada Voucher for Lazada)
• Working hand in hand with creative team for deliverables on time
• Ensuring assets are uploaded by team members on date of campaign
• Working hand in hand with customer service manager to align on campaign details, pricing, deal mechanics, landing page user flow and etc
• To perform other marketing related ad-hoc tasks

Job Requirement:

• Diploma or Degree in Business, Marketing, eCommerce, or related field.
• Minimum 2 years of hands-on experience managing eCommerce operations (Shopee, Lazada, TikTok Shop, etc.).
• Familiar with seller center tools, promotional mechanics, and platform algorithms.
• Experience in planning and executing marketplace campaigns.
• Strong analytical skills with the ability to interpret sales and performance data.
• Proficient in Excel/Google Sheets for tracking, reporting, and analysis.
• Basic understanding of digital marketing and how it ties into eCommerce performance.
• Good grasp of online consumer behavior and current eCommerce trends.
• Excellent communication and coordination skills across teams and platforms.
• Able to multitask and thrive in a fast-paced, deadline-driven environment.
• Tech-savvy and comfortable with CMS tools and reviewing digital creatives.
• High attention to detail in product listings, campaign setup, and pricing accuracy.

Asian Secrets Sdn Bhd is hiring a Full time Ecommerce Specialist role in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: RM600 - RM1,000 per month

As an E-Commerce, you'll actively contribute to various aspects of our digital marketing initiatives, including: 1. Marketplace Expansion:-Identify and explore new overseas and Malaysia-based marketplaces to expand our presence. -Manage and enhance our brand visibility on existing e-commerce platforms.

1. Sales and Marketing Collaboration:-Work closely with the Sales and Marketing team to execute impactful e-commerce strategies. -Support initiatives to drive online sales and enhance marketing campaigns. 3. Content Management:-Assist in managing website content to ensure accurate and engaging product listings.

-Develop persuasive and creative copy that resonates with our target audience. 4. E-Commerce Site Setup:-Participate in setting up new e-commerce platforms to expand our digital footprint. -Ensure all product details, images, and descriptions align with our brand identity

1. Revenue Growth:-Assist in identifying strategies to boost revenue from:-Overseas marketplaces-Malaysia marketplaces-Our existing E-Commerce sites 6. Administrative Duties: Support various administrative tasks related to e-commerce operations. Who

We're Looking For:

• Currently pursuing a Diploma/Bachelor's degree in E-Commerce, Digital

Marketing, Business, or a related field.

• Enthusiastic about the world of digital marketing and e-commerce.
• Strong in communication skills with the ability to write engaging content.
• Creative, proactive, and eager to take on challenges.
• Detail-oriented and committed to delivering quality work.
• Familiar with digital marketing tools and e-commerce platforms
• Able to thrive both independently and as part of a collaborative team.

Benefits:

• Internship Allowance: RM600 - RM1000 monthly allowance.
• Performance-Based Monthly Bonus: Earn up to RM500 based on your contributions

and performance.

• Convenient Location: Our office is just a 2-3 minute walk from LRT Kerinchi

station.

• Hands-On Learning: Gain practical experience in digital marketing strategies

and e-commerce operations

• Career Advancement: Successful interns may be offered full-time employment

with a clear career development plan.

At PMI, we are on a mission to transform our business and build a future on smoke-free products that can improve the lives of a billion smokers worldwide. We are committed to inclusion and diversity and are proud to be an equal opportunity employer. Here, you'll have the freedom to innovate and deliver brighter solutions, with the space to advance your career in various directions.

We are seeking an eCommerce Specialist to drive performance, execution and operational excellence for our and potential digital platforms. This role focuses on campaign and site execution, paid media for lower-funnel conversion, funnel performance tracking from onsite to offsite, finance management, and supporting in deployment and enhancement. This role will collaborate closely with marketing and digital teams and other key stakeholders to direct UX, lower funnel paid media, SEO, content, and campaign activities, as well as work with the Supply Chain team on e-Fulfilment deliverables, ensuring seamless consumer experiences and delivering against business goals.

Key Responsibilities

• Campaign and Site Execution
• Plan, execute, and monitor campaigns, promotions and activations according to business timelines.
• Coordinate and work closely with cross-functional teams (Portfolio, Web, CRM, Social, Paid Media, IT, and Supply Chain) in line with acquisition and retention strategies, ensuring clear and concise briefs are prepared and deployment activities are actively supported
• Manage lower funnel paid media operations and deployment in collaboration with internal teams and agencies, focusing on optimizing for conversions and sales outcomes.
• Manage content uploads and updates including product launches, availability, promotional setup and site merchandising
• Ensure timely updates of banners, landing pages and promotional assets in compliance with regulatory and brand guidelines.
• Finance & Budget Tracking
• Manage ecommerce operational expenses, ensuring proper tracking, reconciliation and reporting.
• Support budget planning cycles from forecast vs actuals to ensure compliance with company policies.
• Provide monthly updates on budget utilization and efficiency reports for management review.
• Deployment & Enhancement
• Support end-to-end eCommerce planning and execution for new product launches (NPLs) from readiness checks and implementation to post launch.
• Align with Digital, Portfolio, IT and Supply chain team to ensure smooth availability, pricing and onsite visibility.
• Support UX improvement and Conversion Rate Optimization (CRO) initiatives to strengthen eCommerce navigation and overall consumer experience.
• Contribute to system UAT (User Acceptance Testing) for new features, NPLs and upgrades.
• Data Reporting & Funnel Performance
• Track and analyze key performance metrics across the consumer funnel for traffic, engagement, conversion, acquisition to retention by leveraging analytics tools (GA4, Power BI)
• Monitor and optimize paid media performance at the lower funnel, ensuring strong ROI and conversion outcomes.
• Assess both onsite (UX, checkout, journey) and offsite (Paid media, CRM, SEO) performance and deliver actionable insights and recommendations to improve ROI and conversion rates.
• Support the preparation of regular dashboards and reports to management.

Essential Skills And Competencies

• 3-5 years of experience in an eCommerce environment with proven execution and operational skills.
• Strong knowledge of management, online merchandising and campaign planning.
• Financial discipline with the ability to track, reconcile and report expenses.
• Strong project management skills with experience in cross-functional coordination
• Solid understanding of consumer funnel analysis across onsite and offsite channels. Experience in supporting paid media and affiliate marketing to drive conversion is a strong plus.
• Self-starter with excellent prioritization, conflict-resolution skills, and the ability to meet business-critical deadlines.
• Entrepreneurial mindset with the ability to take calculated risks and execute new initiatives.
• Excellent written and verbal communication skills.
• Degree in marketing, business, ecommerce, or a related field.

15775

Hello We are expanding and we are looking to recruit more Ecommerce Specialist to join us

Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output

If you have experience navigating on Shopee and Lazada seller centre platform, we want you

Come join us If you don't have experience but you have the spirit to learn, we want to hear from you too

Job Descriptions:

• Handle brands for various online marketplace (Lazada, PGMall, Zalora, Shopee, etc)
• Manage e-commerce customer and all potential leads through effective and timely reply of email, Whatsapp.
• Maintaining product listing, update of pricing, propose promo mechanism for all online platforms.
• Implementing various online marketing activities & strategy.
• Assist in planning and executing all ecommerce and other digital advertising campaigns
• Assist in directing and managing content creation, traffic generation and conversion on landing pages.
• To assist the management on measurement of marketing and customer related metrics such as sales, trend analysis, spending patterns, etc
• Content generation for blog and social Media

Requirements:

• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in E-commerce or equivalent and understand on online market place.
• Highly organized & meticulous
• Able to prioritize and complete task efficiently
• Able to work independently, multitask and with a high level of attention to detail whilst under pressure
• Proactive, team player, highly organized and efficient with a can-do attitude
• Able to anticipate changes and requirements

Salary commensurate with skills & experience. Juniors are welcome and you can expect rapid personal growth with.

• VIETNAMESE SPEAKING CANDIDATES
• Manage the e-Store and EPP daily business operation and activities to ensure smooth running of the e-Store system
• Coordinate all product and promotional activity on website, ensuring accuracy and timeliness of input and loading of information into e-commerce platform management system
• Understand all feeds for inventory, pricing, product activations, promotions and content and their impact to the e-Commerce page.
• Responsible for the end to end ordering flow from PO to Billing
• Assist in the conceptual and technical operation of the e-Commerce platform
• Work with client (business users) to discuss, recommend, explain and reconcile desired functionality and platform capabilities
• Work with Technical Lead to document, define, and share detailed business requirements of critical and complex custom-designed scenario