131 Ecommerce Operations jobs in Malaysia

We are seeking a passionate Ecommerce Operations Project Coordinator who will be connecting difference marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.

This driven person will also need to manage relationship with Lazada and Shopee to learn about the latest tools and updates from the platforms. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.

Responsibilities of a Ecommerce Operations Project Coordinator but are not limited to

• Execute checklist of actionable during campaigns.
• Plan for campaign pricing for approval
• Work with creative, marketplace platforms after campaign pricing confirmed.
• Handle CRM executive
• Create/Improve sku listings to ensure our customer experiences are the best.
• Handle all our website ) banners and freebies updates.
• Submit sales and inventory forecast to operation team for them to plan manpower allocation.
• Handle competitor research

• Proficient in Amazon Seller Centre Portal (>1 years of Experience).
• Proficient in Shopify portal (>1 year of Experience).
• Proficient in Excel.
• Bachelor's Degree in Business and Marketing, or any relevant course of studies.
• At least 2 years' experience in digital marketing – preferred to be in a e-commerce company.
• Ability to work during midnights/weekends during to campaign requirements.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks

ErgoLab is a fast-growing home, bath, & bed brand in Southeast Asia, trusted by over 100,000 customers. From our #1 best-selling orthopedic pillow to bamboo bedding and bath essentials, we create products that transform how people rest, recharge, and live.

And we're just getting started: our vision is to become a leading regional home, bedding & bath brand, expanding into new countries, launching additional product lines, opening retail stores, and building B2B partnerships with hotels and resorts. We blend ergonomic precision, sustainable materials, and smart innovation to create everyday essentials that improve daily living.

We're looking for a Senior Ecommerce Operations Manager to take ownership of our day-to-day ecommerce operations and growth execution. This is a hands-on, leadership-track role: you'll run the daily machine at first, ensuring flawless execution of campaigns, reporting, and operations - while building the systems and team that will allow us to scale.

If you've managed or scaled ecommerce brands before, thrive on both execution and leadership, and want the opportunity to own outcomes, not just tasks, this role is for you.

• Ensure all campaigns, promotions, and new product launches go live flawlessly and on time across Shopify, Shopee, Lazada, and TikTok Shop.
• Coordinate localization and adaptation of creative assets for new markets.
• Manage inventory coordination and shipment-related communications.

• Upload camapigns on Shopee, Lazada & TikTok
• Manage email campaigns and flows
• Execute and monitor A/B split-tests for advertorials, landing pages, and funnels.
• Maintain and execute a sales & promotions calendar to drive consistent revenue growth.

• Deliver accurate daily reports on sales, ROAS, and profit by category/product.
• Build SOPs for campaign launches, CS workflows, and reporting.
• Continuously improve efficiency of operations and marketing execution.

• Lead the launch and scaling of our affiliate/KOL program.
• Drive ad-hoc growth initiatives such as partner kits, onboarding flows, and live stream setup.
• Expand into B2B partnerships by introducing ErgoLab products into hotels, resorts, and hospitality groups.

• Hire and onboard new team members (CS, operations support, designers, etc.) as the brand scales.
• Own accountability for profitable growth across all ecommerce channels.
• Act as the operational right-hand to the CEO, ensuring nothing slips through the cracks.

• 5+ years in ecommerce operations/management with D2C brand experience.
• Proven track record of running or scaling ecommerce stores end-to-end.
• Strong familiarity with ecommerce platforms (Shopify or similar CMS, Shopee, Lazada, TikTok Shop).
• Experience with ad platforms (Meta, Google, TikTok) and email tools (Klaviyo or similar).
• Excellent project management and organizational skills.
• Strong analytical ability: confident producing daily sales/ROAS/profit reporting.
• Hands-on mindset, with the ambition to grow into a broader leadership role.
• Direct experience managing ecommerce stores across multiple Southeast Asian markets (e.g., Thailand, Malaysia) is a strong plus.

• Competitive salary with performance bonus tied directly to growth and profitability.
• Stay on the cutting edge of ecommerce growth - we invest heavily in masterminds and world-class training, and you'll be the one implementing proven strategies from the best operators in the industry.
• Direct mentorship from the CEO - working closely together to implement world-class growth frameworks.
• 100% remote-friendly with flexible working hours.
• Paid leave & modern 5-day work week.
• Free ErgoLab products.
• Be part of a fast-scaling brand on track to become a $100M+ regional player, with new markets, retail expansion, and B2B opportunities ahead.
• Your work will directly impact both growth and customer experience - no corporate layers, no wasted effort.

This is a step-up opportunity: you'll join as a Senior Ecommerce Operations Manager with hands-on responsibility for running the daily machine. As ErgoLab scales, you'll build systems, hire team members, and take on greater accountability for outcomes, evolving from an operator into a true business leader within the company.

If you're looking for a role that combines execution today and leadership growth tomorrow, this is your chance.

Ecommerce Operations Executive (Johor Bahru)

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to 'inspire the next generation of consumers to think secondhand first', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all.

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team with on-boarding to hit online sales targets:
• Shoot and measure merchandise
• Edit and upload products
• Order fulfilment
• Warehouse management
• Work closely with marketing team to ensure online SOPs are running smoothly
• Work closely with SG e-commerce ops team to ensure delivery and logistics are handled smoothly
• Coordinate with part-timers to plan monthly work schedule
• Provide customers support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams
• Any other ad-hoc tasks assigned

• Diploma/degree in the related field
• Experience with Warehouse Management (preferred)
• Good command of English
• Skilled in Microsoft Office
• Excellent communication and interpersonal skills, both written and verbal
• Detail oriented, organised and has good time management
• Able to work independently and display strong initiatives
• Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office
• Able to commute office located in Johor Bahru (Johor Bahru City Square)

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

Referrals increase your chances of interviewing at REFASH by 2x

Carousell is an equal opportunities employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Overview

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Refash has transformed what it means to buy and sell secondhand fashion, and it aims to inspire the next generation of consumers to think secondhand first.

Refash has processed over 5 million pieces of clothing that would otherwise have gone to landfills. With a mission to inspire sustainable shopping, Refash has expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team with onboarding to hit online sales targets
• Shoot and measure merchandise
  • Edit and upload products
  • Order fulfilment
  • Warehouse management
• Work closely with marketing team to ensure online SOPs are running smoothly
• Work closely with SG e-commerce ops team to ensure delivery and logistics are handled smoothly
• Coordinate with part-timers to plan monthly work schedule
• Provide customer support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams
• Any other ad-hoc tasks assigned

• Diploma/degree in the related field
• Experience with Warehouse Management (preferred)
• Good command of English
• Skilled in Microsoft Office
• Excellent communication and interpersonal skills, both written and verbal
• Detail oriented, organised and has good time management
• Able to work independently and display strong initiatives
• Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office
• Able to commute to the office located in Johor Bahru (Johor Bahru City Square)

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

We are seeking a passionate Ecommerce Operations Project Coordinator who will be connecting difference marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.

This driven person will also need to manage relationship with Lazada and Shopee to learn about the latest tools and updates from the platforms. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.

Responsibilities of the Ecommerce Operations Project Coordinator but are not limited to

• Execute checklist of actionable during campaigns.
• Plan for campaign pricing for approval
• Work with creative, marketplace platforms after campaign pricing confirmed.
• Handle CRM executive
• Create/Improve sku listings to ensure our customer experiences are the best.
• Handle all our website ( banners and freebies updates.
• Submit sales and inventory forecast to operation team for them to plan manpower allocation.
• Handle competitor research

• Proficient in Amazon Seller Centre Portal (>1 years of Experience).
• Proficient in Shopify portal (>1 year of Experience).
• Proficient in Excel.
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 2 years’ experience in digital marketing – preferred to be in a e-commerce company.
• Ability to work during midnights/weekends during to campaign requirements.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Overview

Department: Commercial

Location: Malaysia

• Manage and grow a portfolio of seller accounts in long tail segment.
• Develop deep understanding of sellers' business needs and objectives.
• Monitor sales performance and execute action plans to close performance gaps.
• Analyze data and trends to identify growth opportunities.
• Conduct regular performance reviews with sellers and internal stakeholders.
• Monitor market and competitor activity and provide actionable insights.

• Bachelor's degree in Business, Marketing, Economics, or related field.
• More than 1 year of experience in account management, sales, or business development, preferably in the e-commerce or retail industry.
• Strong analytical and problem-solving skills.
• Self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment.
• Excellent oral and written communication, presentation and negotiation skills.
• Excellent planning and organizational skills.
• Able to work independently and collaboratively.
• Proficiency in Excel.