1,856 E Commerce Specialist jobs in Malaysia

JOB DESCRIPTIONS

· Customer Engagement: Engage with customers via online chat, providing prompt and professional responses while fostering trust and maintaining positive relationships through clear and engaging communication.

· Customer Analysis: Evaluate and address customer needs, offering tailored solutions and recommendations.

· Sales Identification: Identify potential sales opportunities and drive sales by recommending appropriate products or services.

· Information Accuracy: Ensure the provision of accurate and comprehensive information by staying updated on products, company policies, and compliance standards.

· Issue Resolution: Address customer complaints promptly, propose solutions, and follow up to ensure customer satisfaction.

· Feedback Capture: Capture and record customer feedback and insights, documenting inquiries and the actions taken to improve products and services.

· Flexibility and Teamwork: Adapt to changing priorities and collaborate effectively with team members to meet business objectives.

JOB REQUIREMENT

• Language Proficiency: Must be fluent in English and Malay, both written and spoken.
• Availability: Willingness to work flexible hours, including day and night shifts, weekends, and public holidays.
• Adaptability: Ability to thrive in a fast-paced environment and adapt quickly to changes.
• Attention to Detail: Detail-oriented with strong common sense and self-motivation.
• Teamwork: Excellent team player who excels in a communicative, feedback-driven environment.
• Minimum educational qualification: SPM or higher.

Schedule: 10am – 7pm, 5 working days per week on a rotating schedule

(2 rest days per week)

Office location: Near Sunway Velocity Mall

Job Types: Full-time, Fresh graduate

Pay: RM3, RM4,500.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Application Question(s):

• Did you have experience in Retail Sector/Electronic or Mobile industry/Telco industry? How many years?
• How many years of experience do you have as a Customer Service/Sales Representative role?
• What is your expected salary?
• How long is your notice period?
• Would you be willing to commute to our office located near the Cheras area?

Education:

• STM/STPM (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

You will join a dynamic team dedicated to driving business excellence through the development of diverse skill sets.

1. Strategic Innovator -Lead the creation and execution of impactful e-commerce campaigns to enhance brand visibility.
2. Results-Oriented Leader -Manage sales and inventory for online marketplaces and our proprietary websites, ensuring optimal performance.
3. Data-Driven Analyst -Monitor, evaluate, and report on the effectiveness of e-commerce initiatives to inform future strategies.
4. Collaborative Team Member -Partner with the brand team on merchandising strategies, including inventory management and promotional initiatives for e-commerce.
5. Market Researcher -Investigate competitor activities and industry trends to identify opportunities for growth.
6. Creative Explorer -Seek out and evaluate new opportunities on online platforms to enhance our e-commerce presence.

Requirements :

1. Degree in Business/ Marketing/Communication/Multimedia/Digital Marketing.
2. Good to have working experience in e-commerce but fresh graduates are welcomed.
3. A good sense of market trends and strong in numbers (projection and sales).
4. Good communication and problem-solving skills and able to work with team
5. Passionate

Benefits:

• Office location is accessible through public transport
• Good platform for personal & professional development
• Young environment
• Opportunities for promotion
• Casual dress code

Responsibilities:

• E-Commerce Management

• Handle day-to-day operations on key online marketplaces (Shopee, Lazada, Tokopedia, TikTok, etc.).

• Ensure product information, inventory levels, and content remain accurate and updated.
• Maintain brand website links to direct shoppers seamlessly to authorised online and offline retailers.

Campaign Execution

• Plan and roll out regional promotional activities, including mega sales events and new product launches.
• Partner with country teams to localise campaigns while staying aligned with regional strategies.
• Collaborate with marketing to create effective digital assets that boost visibility and engagement.

Data & Insights

• Track and evaluate performance metrics such as traffic, conversions, sales, ROAS, and customer acquisition.
• Build dashboards and reports that highlight insights and recommend improvements.
• Analyse competitors and market trends to uncover new growth opportunities.
• Suggest initiatives to increase efficiency and campaign returns.

Collaboration & Alignment

• Work alongside regional and in-country stakeholders to strengthen online brand presence.
• Lead regular performance reviews and resolve operational challenges with teams.
• Ensure online strategies support the overall business objectives of the region.

Requirements:

• Bachelor's degree in Marketing, Business, E-Commerce, or a related discipline.
• 3–5 years of experience in e-commerce operations or digital marketing, ideally within consumer electronics, FMCG, or retail.
• Practical experience running campaigns on platforms such as Shopee, Lazada, Tokopedia, TikTok, or Amazon.
• Strong analytical skills, comfortable with Excel, Google Analytics, or similar tools.
• Good understanding of key digital metrics (CTR, CPC, CPM, ROAS).
• Strong communication and project management skills.
• Regional experience and the ability to collaborate across diverse markets.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to

EA License No: 13C6305

Reg. No.: R Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Do you love TikTok? Are you great at convincing people to buy products? We are looking for a TikTok Commerce Specialist to join our team

You will be the key person managing all sales activities on our TikTok Shop, from creating videos and hosting live sessions to finding affiliates. This isn't just a content creation job; it's a role focused on driving major sales growth on TikTok.

Your Main Responsibilities:

• Create Sales-Focused Videos:
• Produce at least one high-quality TikTok video daily.
• The primary goal of these videos is to drive viewers to purchase products from our TikTok Shop.
• Host Live Selling Sessions:
• Act as the host for live streaming sessions on TikTok.
• You will showcase products, answer questions, and close sales directly during the live broadcast.
• Manage the TikTok Shop:
• Ensure our TikTok Shop is always up-to-date, visually appealing, and easy for customers to use.
• Optimize product listings to achieve maximum sales conversions.
• Find & Manage Affiliates:
• Identify and recruit influencers or other creators to become our affiliates.
• You will collaborate with and manage these partners to promote our products on TikTok.
• Plan Content Strategy:
• Develop a content calendar for TikTok and other social media platforms.
• Ensure all content is consistent and strategically designed to increase sales.

Who We Are Looking For (Requirements):

• Proven Track Record: You have a portfolio or can show examples of your past TikTok videos (it's a huge plus if you can demonstrate sales or high engagement results).
• Social Commerce Expert: You are very familiar with the TikTok Shop platform, hosting live streams, and the overall process of selling on social media.
• Confident On-Camera Presence: You are comfortable and confident speaking directly to the camera.
• Understands Affiliate Marketing: You know how affiliate programs work and how to collaborate effectively with influencers.
• Skilled Video Editor: You are highly proficient at editing videos using CapCut or similar software.
• Data-Driven Mindset: You enjoy looking at data and analytics (like TikTok Analytics) to understand which videos perform best and use those insights to create better content.

Job Type: Full-time

Pay: RM2, RM5,000.00 per month

Benefits:

• Additional leave
• Professional development

Application Question(s):

• how long been tiktoker?
• how much average 1 month video you been produced ?
• average 1 video how much view?
• do you know use capcut / premium pro edit video ?
• what kind product that you prefer promote in tiktok?
• how much is your expected salary?

Work Location: In person

Job Overview:

To manage and optimize the company's online presence, including e-commerce website campaign and promotion activities, and online customer engagement to drive sales growth, brand awareness, and customer loyalty.

Job Responsibilities:

• Oversee and manage online stores on platforms such as Shopee, Lazada, TikTok Shop, and brand websites.
• Ensure product listings are accurate, updated, and optimized with engaging descriptions, images, and pricing.
• Plan and execute online sales campaigns, flash sales, and promotions across multiple platforms.
• Coordinate participation in official platform campaigns like 11.11, 12.12, and Mega Sales Days.
• Assist in executing social media strategies, content creation, and online advertising (Facebook Ads, Google Ads, TikTok Ads).
• Track and report the performance of online marketing initiatives.
• Monitor online customer inquiries, reviews, and feedback across platforms.
• Collaborate with customer service teams to improve customer experience and satisfaction.
• Monitor sales data, traffic, and campaign performance.
• Provide regular reports and insights for continuous improvement.
• Conduct competitor analysis, identify online trends, and recommend new growth opportunities.
• Work closely with marketing, sales, and operations teams to align online strategies with business goals.

Job Requirements:

• Diploma/Degree in Business, Marketing, E-commerce, or a related field.
• 1-3 years experience in e-commerce, campaign management, online sales
• Familiar with woocommerce, shopify and social media platforms.
• Basic knowledge of online advertising and SEO is an advantage.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Good communication and problem-solving skills.
• Experience with content creation (images, videos, copywriting).
• Knowledge of data analysis tools like Google Analytics.
• Basic graphic design skills (e.g., Canva, Photoshop).

Job Type: Full-time

Pay: RM4, RM6,500.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How long was your notice period ?
• How much was your expected salary ?

Work Location: In person

Are you the one we are looking for?

You will join a dynamic team dedicated to driving business excellence through the development of diverse skill sets.

Your Responsibilities are:

Strategic Innovator - Lead the creation and execution of impactful e-commerce campaigns to enhance brand visibility.

Results-Oriented Leader - Manage sales and inventory for online marketplaces and our proprietary websites, ensuring optimal performance.

Data-Driven Analyst - Monitor, evaluate, and report on the effectiveness of e-commerce initiatives to inform future strategies.

Collaborative Team Member - Partner with the brand team on merchandising strategies, including inventory management and promotional initiatives for e-commerce.

Market Researcher - Investigate competitor activities and industry trends to identify opportunities for growth.

Creative Explorer - Seek out and evaluate new opportunities on online platforms to enhance our e-commerce presence.

It would be great if you are:

• Degree in Business/ Marketing/Communication/Multimedia/Digital Marketing.
• Good to have working experience in e-commerce but fresh graduates are welcomed.
• A good sense of market trends and strong in numbers (projection and sales).
• Good communication and problem-solving skills and able to work with team
• Passionate

Benefits:

• Office location is accessible through public transport
• Good platform for personal & professional development
• Young environment
• Opportunities for promotion
• Casual dress code

About Us:

Futurizta Tech is a fast-growing premium tech brand based in Australia specializing in innovative mobile accessories. With multiple successful Kickstarter campaigns and global sales on Shopify and Amazon, we're scaling to the next level — and looking for an E-Commerce Specialist / Manager to drive growth across our B2C platforms.

Key Responsibilities:

Shopify

• Manage product listings, A/B test titles, descriptions, and bundles.
• Implement CRO (conversion rate optimization) — test landing pages, checkout flows.
• Oversee store theme updates, navigation, and UX improvements.
• Track abandoned cart recovery and email retargeting flows.

Amazon (FBA)

• Optimize product SEO (titles, bullets, backend keywords).
• Manage A+ Content / Storefront branding.
• Track Buy Box %, review acquisition, and competitor ranking.
• Scale PPC campaigns and test new keywords monthly.

• Paid Ads: Run Meta, Google, TikTok campaigns. Test creatives, audiences, and optimize ROAS.
• Content Funnel: Work with design/UGC team to ensure steady stream of ads, influencer collabs, and social proof.
• Email & Retargeting: Manage Klaviyo flows (welcome, cart abandon, upsell).
• SEO & Content: Oversee blog, product SEO, and organic ranking strategy.
• Analytics: Build dashboards for CAC, ROAS, AOV, LTV across platforms.

• Plan quarterly sales campaigns (holiday, bundles, upsells).
• Monitor and propose pricing adjustments (Shopify vs Amazon parity).
• Create reseller & affiliate programs to expand reach.
• Ensure consistent growth targets are set and achieved.

• Coordinate with 3PL to ensure smooth fulfillment.
• Track delivery SLAs and handle escalations.
• Forecast inventory based on sales velocity & campaigns.
• Align with product team on stock readiness for launches.

• Research new markets (e.g., EU expansion, Shopee/Lazada if relevant).
• Test new sales channels (e.g., TikTok Shop, Walmart Marketplace).
• Scout and manage influencer/affiliate partnerships.
• Work closely with CEO to identify new product-market fits.

• Build weekly dashboard (sales, ads, KPI summary).
• Proactively recommend strategies to CEO & CMO.
• Mentor junior team members (future growth: e-comm assistant).
• Be accountable for revenue contribution from B2C channels.

Requirements:

• 2–5 years of experience in E-Commerce (Shopify, Amazon, Shopee Etc.).
• Strong knowledge of digital ads (Meta, Google, TikTok) and analytics tools.
• Hands-on with listing optimization, ad scaling, and sales funnels.
• Strong project management skills (Kickstarter/Indiegogo experience is a plus).
• Detail-oriented, KPI-driven, and eager to scale revenue.

Perks & Culture:

• Young, dynamic team under 30.
• Google-style office with lounge, snacks, and flexible work environment.
• 1 day WFH per week.
• Growth opportunities and performance bonus.

About the Role

As our E-commerce Product Specialist, you will take full ownership of our product presence online. Your mission is to manage and optimise our official stores on Shopee and Lazada, ensuring all customer-facing content is accurate, engaging, and drives sales. You will be a key player in developing sales strategies, analysing performance data, and providing an excellent shopping experience.

What You'll Do

• Manage the entire product lifecycle on our e-commerce platforms, including uploading new items and performing backend maintenance.
• Write clear, engaging, and accurate product descriptions based on provided information.
• Edit and optimise product images for a compelling online presentation.
• Monitor and plan sales, inventory levels, and shipping logistics to ensure a smooth customer experience.
• Ensure all product information, including pricing and specifications, is consistent and accurate across all platforms.
• Conduct market research to identify industry trends and understand customer needs.
• Other duties as assigned in office administrative duties to support E-commerce.

What We're Looking For

• Essential: Fluency in both written and spoken Mandarin is required for effective collaboration with our headquarters in Taiwan.
• Proficiency in English and Bahasa Malaysia is a plus.
• Proven experience (1-3 years preferred) in E-Commerce implementation and management, or a similar role.
• Excellent problem-solving, negotiation, and complex tasks management skills.
• Proficiency in the Microsoft Office Suite and graphic editing software (e.g., Adobe Photoshop or similar).
• A genuine passion for video games

What We Offer

At JUSTDAN MALAYSIA SDN. BHD., we are committed to providing our employees with a supportive and fulfilling work environment.

• A competitive salary, Annual Leave and performance-based bonuses.
• Statutory contributions (EPF, SOCSO, ).
• An energetic, innovative, and fun team culture.
• Opportunities for professional growth and development.

Lotta Animation is a professional animation production company dedicated to designing, creating, and producing high-quality animated content since 2011. With a strong focus on engaging storytelling and top-tier production, we have released over 30 programs, including Go Go Dino, Dino Trainers, Jungle Agent, and Spin Fighters.

Established in Guangzhou in 2011, Lotta Animation specializes in children's animation, managing everything from content creation and production to distribution and operations. Our mission is to entertain and educate young audiences through captivating and meaningful animation.

In Malaysia, Lotta Animation actively connects with local audiences, primarily in Bahasa Melayu, through platforms like YouTube , TikTok and Facebook, further expanding our reach and bringing our beloved characters to a global audience.

Lotta Animation Sdn Bhd is looking for a E-Commerce Specialist to bring our animation content to life across digital platforms.

What You'll Do:

• E-Commerce Management: Manage and update product listings across e-commerce platforms such as Shopee, Lazada, and Tiktok Shop, including pricing, descriptions, images, and stock availability.
• Campaign Execution: Coordinate and execute promotional campaigns (flash sales, vouchers, mega campaigns), ensuring alignment with platform requirements and brand strategy.
• Sales & Performance Monitoring: Track and analyze online sales performance, campaign results, and customer behavior to identify areas for improvement and growth.
• Inventory Coordination: Work closely with the warehouse or logistics team to ensure accurate stock levels, timely order fulfillment, and returns processing.
• Customer Engagement: Assist in handling customer inquiries, reviews, and feedback on various platforms to maintain a positive brand reputation.
• Market Research: Monitor competitor activity, market trends, and platform algorithm changes to optimize listings and improve visibility.
• Platform Optimization: Use tools and data to improve searchability, click-through rates, and conversion across product pages.

What We're Looking For:

• Languages: Proficiency in English & Bahasa Malaysia (Mandarin is a plus)
• Skills: Experience with Shopee/Lazada Seller Center, Shopify, Excel/Google Sheets, and basic visual tools like Canva or Adobe Photoshop. Familiarity with AI tools or automation platforms is a plus.
• Experience: Minimum 1 year experience in e-commerce operations, marketplace management, or online retail.
• Personal Traits: Analytical, detail-oriented, organized, self-motivated, and passionate about digital commerce and online business growth.

Perks & Benefits:

• Location: Puchong, Bandar Puteri, Selangor
• Working Hours: 9 AM – 6 PM, Monday to Friday
• Benefits: EPF, medical claims, performance incentives, career growth opportunities, and a dynamic work environment

How to Apply:

If you have a strong passion for design and social media, we want to hear from you. Send your resume & portfolio to and be part of our creative team.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

• Professional development

Work Location: In person