21 E Commerce Solutions jobs in Malaysia
Digital Commerce Executive
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Digital Commerce Executive role at Thong Thye Siang Sdn Bhd .
Base pay rangeThis range is provided by Thong Thye Siang Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities- Oversee the spectrum of the e-commerce operation.
- Manage E-Commerce platform to generate business growth and customer satisfaction.
- Develop strong partnerships with principal and platform personnel.
- Develop and communicate key priorities of the E-Commerce business to team members, leadership team and cross-functional partners.
- Design marketing materials (e.g., posters, page designs).
- Resolve issues related to the e-commerce business.
- Diploma or higher
- 1-3 years of experience in eCommerce or a related field is preferred
- Fresh graduates are welcome to apply
- Able to communicate in Mandarin and English
- Passionate to drive e-commerce business growth and customer satisfaction
- Annual Bonus
- Medical Card
- PA Insurance
- Medical Claim
- EPF/SOCSO/EIS
- Annual Leave
- Medical Leave
- Recreational activities (badminton, yoga, etc.)
- Training provided (Funded)
- Entry level
- Full-time
- Marketing
- Wholesale
Digital Commerce Executive
Posted 11 days ago
Job Viewed
Job Description
Digital Commerce Executive at Bacteria Free Water Engineering (M) Sdn. Bhd.
Base pay rangeThis range is provided by Bacteria Free Water Engineering (M) Sdn. Bhd. . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibilities- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
- 1+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Bachelor's degree in Marketing, Business Administration, or related field.
- Minimum 1 year of experience in e-commerce, preferably in a retail or consumer goods environment.
- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
- Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in other languages would be an advantage.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience managing e-commerce platforms such as Shopee, Lazada, Shopify, SiteGiant etc.
- Package & increment (subject to individual work performance)
- Training and career-development opportunities
- PA Insurance
- Medical, spectacles & dental provided
- Staff purchase discount
- Annual Leave
- Maternity/Paternity Leave
- Marriage Leave
- Natural Disaster Leave
- Marriage gift
- Baby gift
- Monthly Star Employee Gift
- Sport Club
We wish to inform that only shortlisted candidates will be notified.
Seniority level- Entry level
- Full-time
- Software Development
- Software Development
Digital Commerce Executive
Posted 11 days ago
Job Viewed
Job Description
Bacteria Free Water Engineering (M) Sdn. Bhd.
Base pay range This range is provided by
Bacteria Free Water Engineering (M) Sdn. Bhd. . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibilities
Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
1+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
Job Requirements
Bachelor's degree in Marketing, Business Administration, or related field.
Minimum 1 year of experience in e-commerce, preferably in a retail or consumer goods environment.
Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in other languages would be an advantage.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Experience managing e-commerce platforms such as Shopee, Lazada, Shopify, SiteGiant etc.
Job Benefits
Package & increment (subject to individual work performance)
Training and career-development opportunities
PA Insurance
Medical, spectacles & dental provided
Staff purchase discount
Annual Leave
Maternity/Paternity Leave
Marriage Leave
Natural Disaster Leave
Marriage gift
Baby gift
Monthly Star Employee Gift
Sport Club
We wish to inform that only shortlisted candidates will be notified.
Seniority level
Entry level
Employment type
Full-time
Job function
Software Development
Industries
Software Development
#J-18808-Ljbffr
Senior E-Commerce/Digital Marketer
Posted 4 days ago
Job Viewed
Job Description
This job is for a Senior E-Commerce/Digital Marketer to lead digital marketing strategies and manage eCommerce platforms. You might like this job because you can oversee marketing campaigns and expand product ranges to maximize sales.
RM 3000 - RM 9000
Full-Time
Job DescriptionCandidates who are passionate about in eCommerce portfolio to promote our company’s product and services in the digital space include but are not limited to:
- Websites, Lazada/Shopee, Social Media Platforms, and other channels
Key Responsibilities:
- Assist in building the company's digital marketing and e-Commerce roadmap & strategies.
- Lead a team in the operation of eCommerce platforms i.e., Lazada, Shopee, Shopify, etc, from product listing, promotions, and campaigns, taking orders, payments, and delivery to post-sales service.
- Design, build, and grow our social media presence to maximize exposure and ensure brand consistency.
- Plan and execute all digital marketing campaigns, including SEM, marketing database, email, social media and display advertising campaigns that drive sales and higher conversion.
- Prepare budget, measure, and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
- Instrument conversion points and optimize user sales and experience funnels.
- Manage and improve online content, copywriting, and search engine optimization.
- Proactively expand our market product range & types and increase our market segment.
- Monitor competition and provide ideas for new growth strategies.
- Min. 3 years of working experience in a Digital / E-Commerce role.
- Passionate self-starter who focuses on results, experimenting, and exploring new ideas/solutions.
- Knowledge in managing external analytics and online advertising channels like Google Analytics, Google Ads, and Facebook Ads.
- Good writing skills in English. (Bahasa Malaysia & Chinese is a plus).
- Good understanding of the eCommerce multiple platform operations.
- Demonstrable track record of delivering growth & success in e-Commerce platforms.
- Excellent decision-making and analytical skills.
- Great leadership skills and being a team player. Able to lead and/or collaborate with other members within the organization or external partners.
- Independent and self-motivated that keep up-to-date digital/eCommerce strategies and skills.
- Digital Marketing
- Advertisement
- Social Media
- E-Commerce
- Marketing Strategies
- Market Research
- Teamwork
Our team comprises of young and energetic individuals who have passion and dreams.
Chilled & Modern WorkspaceWe invest in modernizing our workspace and combine it with a state-of-the-art showroom to create a cozy working environment.
Laptop for EmployeeWe provide laptops for all our employees for flexibility and mobility. Yes, you can work anywhere around the office and at home.
Additional Info Company ActivityLast active - 1 hour ago
Experience Level4 - 10 Years of Experience
Senior Executive
Company ProfileFornile Sdn Bhd has grown from humble beginnings in wholesale commercial lighting and electrical equipment to a leading company with a wide-reaching presence in the Klang Valley, Malaysia. We aim to be a market leader in the e-commerce Lighting & Smart Home industry, providing innovative solutions to improve quality of life.
#J-18808-LjbffrSenior E-Commerce/Digital Marketer
Posted 20 days ago
Job Viewed
Job Description
Candidates who are passionate about in eCommerce portfolio to promote our company’s product and services in the digital space include but are not limited to: - Websites, Lazada/Shopee, Social Media Platforms, and other channels Key Responsibilities: Assist in building the company's digital marketing and e-Commerce roadmap & strategies. Lead a team in the operation of eCommerce platforms i.e., Lazada, Shopee, Shopify, etc, from product listing, promotions, and campaigns, taking orders, payments, and delivery to post-sales service. Design, build, and grow our social media presence to maximize exposure and ensure brand consistency. Plan and execute all digital marketing campaigns, including SEM, marketing database, email, social media and display advertising campaigns that drive sales and higher conversion. Prepare budget, measure, and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). Instrument conversion points and optimize user sales and experience funnels. Manage and improve online content, copywriting, and search engine optimization. Proactively expand our market product range & types and increase our market segment. Monitor competition and provide ideas for new growth strategies. Job Requirements
Min. 3 years of working experience in a Digital / E-Commerce role. Passionate self-starter who focuses on results, experimenting, and exploring new ideas/solutions. Knowledge in managing external analytics and online advertising channels like Google Analytics, Google Ads, and Facebook Ads. Good writing skills in English. (Bahasa Malaysia & Chinese is a plus). Good understanding of the eCommerce multiple platform operations. Demonstrable track record of delivering growth & success in e-Commerce platforms. Excellent decision-making and analytical skills. Great leadership skills and being a team player. Able to lead and/or collaborate with other members within the organization or external partners. Independent and self-motivated that keep up-to-date digital/eCommerce strategies and skills. Skills
Digital Marketing Advertisement Social Media E-Commerce Marketing Strategies Market Research Teamwork Company Benefits
Our team comprises of young and energetic individuals who have passion and dreams. Chilled & Modern Workspace
We invest in modernizing our workspace and combine it with a state-of-the-art showroom to create a cozy working environment. Laptop for Employee
We provide laptops for all our employees for flexibility and mobility. Yes, you can work anywhere around the office and at home. Additional Info
Company Activity
Last active - 1 hour ago Experience Level
4 - 10 Years of Experience Senior Executive Company Profile
Fornile Sdn Bhd has grown from humble beginnings in wholesale commercial lighting and electrical equipment to a leading company with a wide-reaching presence in the Klang Valley, Malaysia. We aim to be a market leader in the e-commerce Lighting & Smart Home industry, providing innovative solutions to improve quality of life.
#J-18808-Ljbffr
Head of Digital Strategy & E-Commerce
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the Head of Digital Strategy & E-Commerce role at Publicis Groupe Malaysia
Join to apply for the Head of Digital Strategy & E-Commerce role at Publicis Groupe Malaysia
Overview
The Head of Digital Strategy & E-Commerce will lead our digital marketing efforts and drive ecommerce growth for our clients. As the Head of Digital Strategy & E-Commerce, you will be responsible for developing and implementing comprehensive digital strategies that align with our clients' business objectives and drive measurable results. You will also oversee our e-commerce initiatives, working closely with clients to optimize their online sales channels and enhance their digital presence.
Overview
The Head of Digital Strategy & E-Commerce will lead our digital marketing efforts and drive ecommerce growth for our clients. As the Head of Digital Strategy & E-Commerce, you will be responsible for developing and implementing comprehensive digital strategies that align with our clients' business objectives and drive measurable results. You will also oversee our e-commerce initiatives, working closely with clients to optimize their online sales channels and enhance their digital presence.
Responsibilities
- P&L Management: Oversee the ecommerce budget to ensure the team has the appropriate structure and resources to meet client expectations while maintaining profitability.
- Team Leadership: Lead, mentor, and develop a high-performing ecommerce team, fostering a culture of excellence and continuous improvement.
- Growth products/ ecommerce solutions: Identify and develop innovative ecommerce solutions and growth products to drive revenue. This includes staying current with industry trends, leveraging new technologies, and collaborating with internal teams to bring new offerings to market.
- Develop and execute innovative digital marketing strategies to achieve client objectives, including but not limited to brand awareness, lead generation, customer acquisition, and revenue growth.
- Lead the development of comprehensive e-commerce strategies for clients, focusing on website optimization, conversion rate optimization (CRO), user experience (UX) enhancements, and digital advertising.
- Conduct in-depth market research and competitive analysis to identify opportunities for growth and stay ahead of industry trends.
- Collaborate with cross-functional teams, including creative, content, and technical teams, to deliver integrated digital solutions that drive results.
- Utilize data analytics and performance metrics to track and measure the effectiveness of digital campaigns and make data-driven decisions to optimize performance.
- Provide strategic guidance and thought leadership to clients, advising them on best practices and emerging technologies in digital marketing and e-commerce.
- Stay abreast of industry developments and digital marketing trends, continuously seeking opportunities to innovate and improve our services.
- Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
- Min 10 years of experience in digital marketing, with a focus on e-commerce and digital strategy.
- Proven track record of developing and implementing successful digital marketing campaigns that drive measurable results.
- Deep understanding of e-commerce principles, including website optimization, CRO, and online sales strategies.
- Strong analytical skills and proficiency in data analysis tools and platforms (e.g., Google Analytics, Adobe Analytics).
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and effectively.
- Strong leadership skills and experience managing cross-functional teams.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Certification in digital marketing (e.g., Google Ads, Facebook Blueprint) is a plus.
- Strong understanding of Lazada and Shopee On-Platform as well as Tik-Tok Shop
- Generous leave entitlements, including birthday leave, rest day and family care leave.
- Office closure for World Mental Health Day 10th October.
- Additional Company closure for all 4 major festive Celebrations
- Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
- Life and personal accident insurance and group hospitalization and surgery.
- A hybrid working schedule and with Friday disconnects.
- Rest Relax & Recharge - office closure last week of December every year.
- Phone Allowance
- Seniority level Not Applicable
- Employment type Full-time
- Job function Marketing and Sales
- Industries Advertising Services
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#J-18808-LjbffrHead of Digital Strategy & E-Commerce
Posted 4 days ago
Job Viewed
Job Description
Overview
The Head of Digital Strategy & E-Commerce will lead our digital marketing efforts and drive ecommerce growth for our clients. As the Head of Digital Strategy & E-Commerce, you will be responsible for developing and implementing comprehensive digital strategies that align with our clients' business objectives and drive measurable results. You will also oversee our e-commerce initiatives, working closely with clients to optimize their online sales channels and enhance their digital presence.
Responsibilities
- P&L Management: Oversee the ecommerce budget to ensure the team has the appropriate structure and resources to meet client expectations while maintaining profitability.
- Team Leadership: Lead, mentor, and develop a high-performing ecommerce team, fostering a culture of excellence and continuous improvement.
- Growth products/ ecommerce solutions: Identify and develop innovative ecommerce solutions and growth products to drive revenue. This includes staying current with industry trends, leveraging new technologies, and collaborating with internal teams to bring new offerings to market.
- Develop and execute innovative digital marketing strategies to achieve client objectives, including but not limited to brand awareness, lead generation, customer acquisition, and revenue growth.
- Lead the development of comprehensive e-commerce strategies for clients, focusing on website optimization, conversion rate optimization (CRO), user experience (UX) enhancements, and digital advertising.
- Conduct in-depth market research and competitive analysis to identify opportunities for growth
and stay ahead of industry trends. - Collaborate with cross-functional teams, including creative, content, and technical teams, to deliver integrated digital solutions that drive results.
- Utilize data analytics and performance metrics to track and measure the effectiveness of digital campaigns and make data-driven decisions to optimize performance.
- Provide strategic guidance and thought leadership to clients, advising them on best practices and emerging technologies in digital marketing and e-commerce.
- Stay abreast of industry developments and digital marketing trends, continuously seeking opportunities to innovate and improve our services.
Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
- Min 10 years of experience in digital marketing, with a focus on e-commerce and digital strategy.
- Proven track record of developing and implementing successful digital marketing campaigns that drive measurable results.
- Deep understanding of e-commerce principles, including website optimization, CRO, and online sales strategies.
- Strong analytical skills and proficiency in data analysis tools and platforms (e.g., Google Analytics, Adobe Analytics).
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and effectively.
- Strong leadership skills and experience managing cross-functional teams.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Certification in digital marketing (e.g., Google Ads, Facebook Blueprint) is a plus.
- Strong understanding of Lazada and Shopee On-Platform as well as Tik-Tok Shop
Additional information
- Generous leave entitlements, including birthday leave, rest day and family care leave.
- Office closure for World Mental Health Day 10th October.
- Additional Company closure for all 4 major festive Celebrations
- Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
- Life and personal accident insurance and group hospitalization and surgery.
- A hybrid working schedule and with Friday disconnects.
- Rest Relax & Recharge - office closure last week of December every year.
- Phone Allowance
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Head of Digital Strategy & E-Commerce
Posted 4 days ago
Job Viewed
Job Description
Overview
The Head of Digital Strategy & E-Commerce will lead our digital marketing efforts and drive ecommerce growth for our clients. As the Head of Digital Strategy & E-Commerce, you will be responsible for developing and implementing comprehensive digital strategies that align with our clients' business objectives and drive measurable results. You will also oversee our e-commerce initiatives, working closely with clients to optimize their online sales channels and enhance their digital presence.
Responsibilities
- P&L Management: Oversee the ecommerce budget to ensure the team has the appropriate structure and resources to meet client expectations while maintaining profitability.
- Team Leadership: Lead, mentor, and develop a high-performing ecommerce team, fostering a culture of excellence and continuous improvement.
- Growth products/ ecommerce solutions: Identify and develop innovative ecommerce solutions and growth products to drive revenue. This includes staying current with industry trends, leveraging new technologies, and collaborating with internal teams to bring new offerings to market.
- Develop and execute innovative digital marketing strategies to achieve client objectives, including but not limited to brand awareness, lead generation, customer acquisition, and revenue growth.
- Lead the development of comprehensive e-commerce strategies for clients, focusing on website optimization, conversion rate optimization (CRO), user experience (UX) enhancements, and digital advertising.
- Conduct in-depth market research and competitive analysis to identify opportunities for growth
and stay ahead of industry trends. - Collaborate with cross-functional teams, including creative, content, and technical teams, to deliver integrated digital solutions that drive results.
- Utilize data analytics and performance metrics to track and measure the effectiveness of digital campaigns and make data-driven decisions to optimize performance.
- Provide strategic guidance and thought leadership to clients, advising them on best practices and emerging technologies in digital marketing and e-commerce.
- Stay abreast of industry developments and digital marketing trends, continuously seeking opportunities to innovate and improve our services.
Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
- Min 10 years of experience in digital marketing, with a focus on e-commerce and digital strategy.
- Proven track record of developing and implementing successful digital marketing campaigns that drive measurable results.
- Deep understanding of e-commerce principles, including website optimization, CRO, and online sales strategies.
- Strong analytical skills and proficiency in data analysis tools and platforms (e.g., Google Analytics, Adobe Analytics).
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and effectively.
- Strong leadership skills and experience managing cross-functional teams.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Certification in digital marketing (e.g., Google Ads, Facebook Blueprint) is a plus.
- Strong understanding of Lazada and Shopee On-Platform as well as Tik-Tok Shop
Additional information
- Generous leave entitlements, including birthday leave, rest day and family care leave.
- Office closure for World Mental Health Day 10th October.
- Additional Company closure for all 4 major festive Celebrations
- Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
- Life and personal accident insurance and group hospitalization and surgery.
- A hybrid working schedule and with Friday disconnects.
- Rest Relax & Recharge - office closure last week of December every year.
- Phone Allowance
Head of Digital Strategy & E-Commerce
Posted 4 days ago
Job Viewed
Job Description
Overview
The Head of Digital Strategy & E-Commerce will lead our digital marketing efforts and drive ecommerce growth for our clients. As the Head of Digital Strategy & E-Commerce, you will be responsible for developing and implementing comprehensive digital strategies that align with our clients' business objectives and drive measurable results. You will also oversee our e-commerce initiatives, working closely with clients to optimize their online sales channels and enhance their digital presence.
Responsibilities
- P&L Management: Oversee the ecommerce budget to ensure the team has the appropriate structure and resources to meet client expectations while maintaining profitability.
- Team Leadership: Lead, mentor, and develop a high-performing ecommerce team, fostering a culture of excellence and continuous improvement.
- Growth products/ ecommerce solutions: Identify and develop innovative ecommerce solutions and growth products to drive revenue. This includes staying current with industry trends, leveraging new technologies, and collaborating with internal teams to bring new offerings to market.
- Develop and execute innovative digital marketing strategies to achieve client objectives, including but not limited to brand awareness, lead generation, customer acquisition, and revenue growth.
- Lead the development of comprehensive e-commerce strategies for clients, focusing on website optimization, conversion rate optimization (CRO), user experience (UX) enhancements, and digital advertising.
- Conduct in-depth market research and competitive analysis to identify opportunities for growth
and stay ahead of industry trends. - Collaborate with cross-functional teams, including creative, content, and technical teams, to deliver integrated digital solutions that drive results.
- Utilize data analytics and performance metrics to track and measure the effectiveness of digital campaigns and make data-driven decisions to optimize performance.
- Provide strategic guidance and thought leadership to clients, advising them on best practices and emerging technologies in digital marketing and e-commerce.
- Stay abreast of industry developments and digital marketing trends, continuously seeking opportunities to innovate and improve our services.
Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
- Min 10 years of experience in digital marketing, with a focus on e-commerce and digital strategy.
- Proven track record of developing and implementing successful digital marketing campaigns that drive measurable results.
- Deep understanding of e-commerce principles, including website optimization, CRO, and online sales strategies.
- Strong analytical skills and proficiency in data analysis tools and platforms (e.g., Google Analytics, Adobe Analytics).
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and effectively.
- Strong leadership skills and experience managing cross-functional teams.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Certification in digital marketing (e.g., Google Ads, Facebook Blueprint) is a plus.
- Strong understanding of Lazada and Shopee On-Platform as well as Tik-Tok Shop
Additional information
- Generous leave entitlements, including birthday leave, rest day and family care leave.
- Office closure for World Mental Health Day 10th October.
- Additional Company closure for all 4 major festive Celebrations
- Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
- Life and personal accident insurance and group hospitalization and surgery.
- A hybrid working schedule and with Friday disconnects.
- Rest Relax & Recharge - office closure last week of December every year.
- Phone Allowance
Senior Manager - Digital Marketing and Commerce
Posted 11 days ago
Job Viewed
Job Description
Accenture Federal Territory of Kuala Lumpur, Malaysia
Responsibilities- Client Management: Serve as the primary point of contact for key client in the APAC region, understanding their unique business objectives and requirements and providing strategic guidance and solutions to drive growth and success.
- Service Delivery: Oversee the end-to-end delivery of digital marketing and commerce services, ensuring high-quality execution, timely delivery, and adherence to service level agreements (SLAs) across all client projects.
- Team Leadership: Lead and mentor a team of service delivery professionals, including project managers, digital marketers, and commerce specialists, fostering a culture of collaboration, innovation, and excellence.
- Strategic Planning: Develop and implement strategic initiatives to expand our presence and offerings in language-specific markets within SEA, identifying new opportunities for growth and optimization.
- Performance Management: Monitor and analyze key performance indicators (KPIs) to track service delivery effectiveness, identify areas for improvement, and drive continuous optimization and innovation.
- Stakeholder Engagement: Build strong relationships with internal stakeholders, including sales, marketing, product, and technology teams, to align service delivery strategies with overall business objectives and priorities.
- Market Research: Stay informed about industry trends, market dynamics, and competitive landscape in the SEA region, providing insights and recommendations to inform strategic decision-making.
- Financial Management: Manage cost allocation and resource planning for service delivery operations in the SEA region, ensuring efficient resource utilization and cost-effectiveness.
- Quality Assurance: Implement quality assurance processes and best practices to maintain high service delivery standards and exceed client expectations.
- Bachelor's degree in business administration, marketing, or related field; Master's degree preferred.
- 15+ years of experience in digital marketing, e-commerce, or related fields, with at least 5+ years in leadership.
- Deep understanding of the Southeast Asian market, particularly language-specific markets, with a proven track record of success in driving business growth.
- Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
- Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
- Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
- Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
- Proficiency in digital marketing platforms and tools with a strong understanding of paid search, display advertising, social media advertising, and remarketing strategies.
- Experience with search engine optimization (SEO) techniques and best practices to improve website visibility and organic search rankings. Knowledge of web analytics tools, such as Google Analytics, Adobe Analytics, or similar, to track and analyze website performance, user behavior, and conversion metrics.
- Familiarity with e-commerce platforms and technologies, including content management systems (CMS), customer relationship management (CRM) systems, and e-commerce analytics tools.
- Understanding email marketing automation platforms such as Mailchimp, HubSpot, or Marketo, and proficiency in developing email marketing campaigns, segmentation strategies, and performance analysis. Ability to leverage data-driven insights and audience targeting strategies to optimize digital marketing campaigns, increase ROI, and drive revenue growth.
- Experience with AI-powered marketing tools and technologies, including chatbots, predictive analytics, personalized recommendations, and dynamic content optimization.
- Knowledge of natural language processing (NLP) and machine learning (ML) algorithms to analyze customer feedback, sentiment, and intent and drive personalized marketing strategies.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools such as Asana, Trello, or Jira for task management and collaboration.
- Mid-Senior level
- Full-time
- Marketing and Project Management
- Business Consulting and Services