2,016 E Commerce Manager jobs in Malaysia

Overview

Join to apply for the E-Commerce Manager role at Publicis Groupe Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Develop the strategy for and execute all local ecommerce acquisition efforts including:
  • Facebook, TikTok, Shopee, Lazada
  • Affiliates
• Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.)
• Manage day-to-day workflow and setup for projects and campaigns across platforms
• Regularly provide analysis on performance against forecasts and make adjustments as necessary to fulfil the set objectives
• Serve clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
• Spearhead account management to ensure alignment with clients
• Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
• Innovate to improve performance, growth and profitability across eCommerce channels
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
• Share best practices with peers within the group
• Accountability and full ownership for campaign performance and aligned KPIs
• Training and mentoring executives to take up implementations across platforms
• Analyze sales-related data to predict future sales and stock requirements
• Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends
• Build relationships with retail store key account management teams and initiate top ups every month
• Ownership of billing and top up related conversations with clients and marketplaces
• Maintaining weekly and monthly reports diligently and sharing with clients with insights on time
• Working closely with division and account leads for preparing QBRs and Monthly Review Decks
• QC of work performed by the team to ensure error-free work is delivered
• Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross-sell and up-sell opportunities
• Establishing clear communication between teams on account for cross-learning and sharing of knowledge

• BA/BS or equivalent working experience
• 4+ years’ experience in eCommerce
• Strong experience with performance marketing and online acquisition tools and networks
• Entrepreneurial mindset and willing to get hands dirty
• Acute analytical skills and a data-driven mentality - you know the relevant KPIs and how to work with them
• Excellent time management and organisation skills, comfortable in meeting tight deadlines
• Strong leadership abilities and track-record of hitting targets
• Previous experience working in a start-up or dynamic high-growth company a plus

• Our employee benefits package comprises the following:
• Generous leave entitlements, including birthday leave, rest day and family care leave
• Office closure for World Mental Health Day
• Additional company closure for all 4 major festive celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care
• Life and personal accident insurance and group hospitalization and surgery
• A hybrid working schedule with Friday disconnects
• Rest Relax & Recharge - office closure last week of December every year
• Phone allowance

• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Advertising Services

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Develop the strategy for and execute all local ecommerce acquisition efforts including:
  • Facebook, TikTok, Shopee, Lazada
  • Affiliates
• Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.)
• Manage day to day workflow and setup for projects and campaigns across platforms
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
• Spearheading account management to ensure alignment with clients
• Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
• Innovating to improve performance, growth and profitability across eCommerce channels
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
• Share best practices with peers within group
• Accountability and full ownership for campaign performance and aligned KPIs
• Training and mentoring executives to take up implementations across platforms
• Analyzing sales-related data to predict future sales and stock requirements.
• Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.
• Build relationship with retail store key account management teams and initiate top ups every month.
• Ownership of billing and top up related conversations with clients and marketplaces.
• Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.
• Working closely with division and account leads for preparing QBRs and Monthly Review Decks
• QC of work performed by team to ensure error free work is delivered.
• Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.
• Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce
• Strong experience with performance marketing and online acquisition tools and networks
• Entrepreneurial mindset and willing to get hands dirty
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them
• Excellent time management and organisation skills, comfortable in meeting tight deadlines
• Strong leadership abilities and track-record of hitting targets
• Previous experience working in a start-up or dynamic high-growth company a plus

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

Responsibilities

Develop the strategy for and execute all local ecommerce acquisition efforts including:

• Facebook, TikTok, Shopee, Lazada
• Affiliates

Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.).

Manage day to day workflow and setup for projects and campaigns across platforms.

Regularly provide analysis on performance against forecasts and make adjustments as necessary to fulfil the set objectives.

Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews.

Spearheading account management to ensure alignment with clients.

Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.

Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones.

Innovating to improve performance, growth and profitability across eCommerce channels.

Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition.

Share best practices with peers within group.

Accountability and full ownership for campaign performance and aligned KPIs.

Training and mentoring executives to take up implementations across platforms.

Analyzing sales-related data to predict future sales and stock requirements.

Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.

Build relationship with retail store key account management teams and initiate top ups every month.

Ownership of billing and top up related conversations with clients and marketplaces.

Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.

Working closely with division and account leads for preparing QBRs and Monthly Review Decks.

QC of work performed by team to ensure error free work is delivered.

Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.

Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce.
• Strong experience with performance marketing and online acquisition tools and networks.
• Entrepreneurial mindset and willing to get hands dirty.
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them.
• Excellent time management and organisation skills, comfortable in meeting tight deadlines.
• Strong leadership abilities and track-record of hitting targets.
• Previous experience working in a start-up or dynamic high-growth company a plus.

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations.
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

Responsibilities

• Develop the strategy for and execute all local ecommerce acquisition efforts including:
  • Facebook, TikTok, Shopee, Lazada
  • Affiliates
• Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.)
• Manage day to day workflow and setup for projects and campaigns across platforms
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
• Spearheading account management to ensure alignment with clients
• Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
• Innovating to improve performance, growth and profitability across eCommerce channels
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
• Share best practices with peers within group
• Accountability and full ownership for campaign performance and aligned KPIs
• Training and mentoring executives to take up implementations across platforms
• Analyzing sales-related data to predict future sales and stock requirements.
• Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.
• Build relationship with retail store key account management teams and initiate top ups every month.
• Ownership of billing and top up related conversations with clients and marketplaces.
• Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.
• Working closely with division and account leads for preparing QBRs and Monthly Review Decks
• QC of work performed by team to ensure error free work is delivered.
• Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.
• Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce
• Strong experience with performance marketing and online acquisition tools and networks
• Entrepreneurial mindset and willing to get hands dirty
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them
• Excellent time management and organisation skills, comfortable in meeting tight deadlines
• Strong leadership abilities and track-record of hitting targets
• Previous experience working in a start-up or dynamic high-growth company a plus

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

Responsibilities

Develop the strategy for and execute all local ecommerce acquisition efforts including:

• Facebook, TikTok, Shopee, Lazada
• Affiliates

Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.).

Manage day to day workflow and setup for projects and campaigns across platforms.

Regularly provide analysis on performance against forecasts and make adjustments as necessary to fulfil the set objectives.

Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews.

Spearheading account management to ensure alignment with clients.

Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.

Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones.

Innovating to improve performance, growth and profitability across eCommerce channels.

Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition.

Share best practices with peers within group.

Accountability and full ownership for campaign performance and aligned KPIs.

Training and mentoring executives to take up implementations across platforms.

Analyzing sales-related data to predict future sales and stock requirements.

Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.

Build relationship with retail store key account management teams and initiate top ups every month.

Ownership of billing and top up related conversations with clients and marketplaces.

Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.

Working closely with division and account leads for preparing QBRs and Monthly Review Decks.

QC of work performed by team to ensure error free work is delivered.

Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.

Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce.
• Strong experience with performance marketing and online acquisition tools and networks.
• Entrepreneurial mindset and willing to get hands dirty.
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them.
• Excellent time management and organisation skills, comfortable in meeting tight deadlines.
• Strong leadership abilities and track-record of hitting targets.
• Previous experience working in a start-up or dynamic high-growth company a plus.

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations.
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

Responsibilities

Develop the strategy for and execute all local ecommerce acquisition efforts including:

• Facebook, TikTok, Shopee, Lazada
• Affiliates

Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.).

Manage day to day workflow and setup for projects and campaigns across platforms.

Regularly provide analysis on performance against forecasts and make adjustments as necessary to fulfil the set objectives.

Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews.

Spearheading account management to ensure alignment with clients.

Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.

Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones.

Innovating to improve performance, growth and profitability across eCommerce channels.

Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition.

Share best practices with peers within group.

Accountability and full ownership for campaign performance and aligned KPIs.

Training and mentoring executives to take up implementations across platforms.

Analyzing sales-related data to predict future sales and stock requirements.

Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.

Build relationship with retail store key account management teams and initiate top ups every month.

Ownership of billing and top up related conversations with clients and marketplaces.

Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.

Working closely with division and account leads for preparing QBRs and Monthly Review Decks.

QC of work performed by team to ensure error free work is delivered.

Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.

Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce.
• Strong experience with performance marketing and online acquisition tools and networks.
• Entrepreneurial mindset and willing to get hands dirty.
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them.
• Excellent time management and organisation skills, comfortable in meeting tight deadlines.
• Strong leadership abilities and track-record of hitting targets.
• Previous experience working in a start-up or dynamic high-growth company a plus.

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations.
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

We are seeking an experienced Live Commerce Manager to lead and drive the performance of live selling on TikTok and Shopee platforms. This role involves managing a team of live hosts, planning campaign strategies, and collaborating across departments to achieve sales targets and business growth.

Key Responsibilities

1. Live Host Management (Operational)

• Organize and monitor live host schedules (15–20 hosts).
• Ensure live slots are consistent and meet daily/weekly live hour targets.
• Train and coach hosts on pitching, engagement, compliance, and energy.
• Monitor each host’s performance (viewer count, conversion, GMV).
• Act as a liaison between live hosts and HQ for issues/feedback.

1. Campaign & Strategy (Platform)

• Work with TikTok & Shopee Account Managers to capture campaign opportunities.
• Integrate campaign calendars, vouchers, mega sales into live plans.
• Plan ads (TikTok Ads/Shopee Ads) to support key live sessions.
• Analyze live data (CTR, CVR, GMV, AOV) and provide improvement strategies.
• Develop creative content angles (hooks, storytelling, upsell strategies).

1. Cross-team Collaboration

• Collaborate with the Marketing team to align promotions and creative assets.
• Coordinate with Inventory & Operations teams to ensure stock availability.
• Prepare regular performance reports for Management.

Key Performance Indicators (KPIs)

• 95% of live slots filled weekly.
• Achieve monthly GMV target through live selling.
• Increase conversion rate & AOV each quarter.
• At least 70% of hosts maintain “above standard” performance.
• Participate in 100% of major campaigns (Mega Sales, Payday, Double Digit).
• Positive ROI on ads (ROAS > X).

Nice to Have (Bonus):

• Previous experience as a live host.
• Existing network with TikTok/Shopee Account Managers.
• Creative mindset with the ability to generate engaging live content ideas.

Client Industry: Asia’s leading retail and e-commerce network in activewear and lifestyle

Location: Bukit Damansara

Key Responsibilities:

• Develop and execute a comprehensive e-commerce marketing strategy to drive rapid, profitable growth within the context of the brand, achieving sales and margin objectives
• Monitor e-commerce marketing and editorial calendar aligned with the brand’s business and merchandise strategy for paid search, display, email, social, affiliate and all other online channels to profitably acquire new customers
• Responsible on monitoring daily operations or executions including stock management, merchandising, web content, price and fulfilment
• Identify ways to continuously optimize customers’ digital experience: determine the ideal format and features of the website using a data driven approach combined with customer insights, recommending and overseeing execution of all appropriate and necessary site enhancements
• Create and lead web developer on website roadmaps and customer journey profiles based on customer personas, developing a formal process for UX / usability testing
• Develop wireframes and mock layouts for company websites; partnering with product management and marketing to maximize clarity of content and ease of navigation for customers
• Analyze and assess the effectiveness of the website and all e-commerce marketing efforts. Define metrics and KPIs and provide regular analysis & performance reports of online performance to Management
• Supervise all e-commerce and web related projects and initiatives
• Collaborate with other brand & marketing teams to develop integrated campaigns through all digital channels and deliver comprehensive suite of digital customer engagement solutions beginning from marketing and moving into sales and e-commerce
• Network with our external technology and business partners to research new technology products for e-commerce and website builds; provide recommendations to management
• Work closely with e-commerce service providers and partners for driving company products on third party marketplaces
• Prepare annual budgets, provide ongoing results analysis and forecasting, and drive prioritization of investments through quantitative business justification.
• Performs other related duties and assignments as required

• Candidate must possess at least a Diploma in Marketing or equivalent
• At least 3 years working experience in related field
• Strong written and spoken English and Bahasa Malaysia

The Sirēya Desaru Coast is looking for an E-Commerce to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

We are looking for a results-driven E-Commerce Manager to oversee and grow the hotel’s/resort’s online business channels. The role is responsible for developing and implementing e-commerce strategies to maximize online revenue, manage distribution platforms, enhance the digital customer journey, and ensure strong brand presence across all online platforms.

• Develop and execute e-commerce strategies to achieve revenue targets and maximize online bookings.
• Manage all hotel/resort online distribution channels, including the brand website, OTAs (Online Travel Agencies), and other third-party platforms.
• Monitor and analyze online sales performance, market trends, and competitor activities to optimize strategies.
• Ensure rate parity and effective channel management across all platforms.

• Work closely with the Marketing team to develop digital campaigns that drive traffic and conversion.
• Optimize website content, user experience (UX), and booking flow to improve customer engagement and conversion rates.
• Coordinate SEO/SEM strategies and digital advertising campaigns to increase visibility.
• Collaborate with the Graphic Designer/Content Creator for promotional materials, landing pages, and social media content that supports e-commerce.

• Track, analyze, and report on key e-commerce metrics such as revenue, conversion rates, ROI, and customer acquisition costs.
• Provide regular insights and recommendations to management for continuous improvement.

• Manage relationships with OTAs, GDS, metasearch engines, and technology vendors.
• Keep updated with e-commerce trends, hospitality tech innovations, and digital best practices.
• Oversee online promotions, loyalty programs, and special packages to drive bookings.

• Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Hospitality, or a related field.
• Minimum 3–5 years of experience in e-commerce management, preferably within the hospitality or travel industry.
• Strong understanding of online distribution, digital marketing, and revenue management.
• Proficiency with booking engines, channel managers, PMS/CRS systems, and OTA extranets.
• Solid knowledge of SEO, SEM, Google Analytics, and digital advertising.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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