636 E Commerce Management jobs in Malaysia

The Online Sales Administrator is responsible for managing the day-to-day operations of online sales platforms such as Shopee, Lazada, TikTok Shop, and company websites. The role includes order processing, inventory coordination, customer service, and assisting in promotional activities. Key Responsibilities

Order & Platform Management Respond to customer inquiries, messages, and complaints on all platforms professionally and promptly. Resolve post-sales issues (returns, refunds, missing items) efficiently. Assist in setting up campaigns, flash sales, vouchers, and discounts during promotional periods. Coordinate with marketing/design teams to update visuals and campaign banners. Reporting & Administration Prepare daily/weekly/monthly sales reports and share insights with management. Track and record stock movement and highlight low inventory levels. Maintain records of invoices, transactions, and customer interactions. Qualifications

Diploma in Marketing, Business, E-commerce, or related field. 1–2 years’ experience in e-commerce, digital marketing, or online sales (experience with Shopee/Lazada/TikTok is a plus). Strong analytical and data-driven mindset. Good communication and teamwork abilities. Proficiency in Microsoft Office (Excel, PowerPoint), and e-commerce platforms. Additional Requirements

At least 3 years auditing/inventory management experience. Proven track record in audit environment demonstrating high-quality work, findings, and reports. Excellent analytical, written communication, interpersonal, organizational, and presentation skills. Meticulous with strong analytical skills and sound commercial judgment. Positive attitude, high integrity, drive, and initiative. Application Process

Please fill out the form and upload your resume. We will contact you shortly to schedule an interview. Full Name * Email * Phone * Malaysia +60 Select Job Application: EXECUTIVE, REGULATORY AND COMPLIANCE, QC, IT TECHNICAL SUPPORT, ONLINE SALES ADMIN Upload your resume here: No file chosen Message surname466 Job Details

Level: Executive Salary Range: RM – RM Employment contract term: 1 year Yearly annual increment and performance bonus

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LexisNexis – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Join to apply for the Head of Online Sales, Malaysia role at LexisNexis . Are you a sales leader with proven success in achieving revenue targets and building effective sales teams? Will you like to join a global leader in legal analytics and technology?

About Our Team: LexisNexis Legal & Professional serves customers in more than 150 countries with 11,300 employees worldwide and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About The Role

The primary responsibility of the Head of Sales, Malaysia is to drive the sales business performance according to the Malaysia business strategy and financial goals. Provide overall strategic leadership, coordination, and functional management of all sales activities for the Malaysia business so that the business drives digital solutions sales and revenue growth. Lead in sales and strategy development to drive revenue and ensure profitability, champion operational excellence via data integrity management, and drive pipeline and conversion of both white space and existing markets. Lead an engaged and talented workforce while managing attrition and its impact to productivity and results, and actively represent the LexisNexis brand with customers to ensure successful long-term growth in Malaysia. Implement a more effective sales process including the migration from print to online and then online to digital business lines.

Sales strategy, process, planning and execution – drive sales and revenue growth, expand our share of the market and stimulate demand for new technology-based solutions that will drive revenue acceleration into new markets.

Responsibilities

• Create a balanced sales strategy that defends, develops and expands existing revenue streams in the long-term digital sales subscription business, while stimulating revenue growth from specialist products and solutions. Maintain commercial capability to expand share and grow revenues while increasing gross margins.
• Prepare a robust operating plan so budgets and forecasts are consistently achieved. Take overall responsibility for the achievement of sales and other performance targets across the team.
• Execute plans by building a highly motivated and skilled sales team with a healthy succession plan and an effective new-hire onboarding, performance management and attrition management program.
• Act as advocate and champion for LexisNexis policies and processes to internal stakeholders and customers, including compliance with all local and global policies, adherence to sales and customer metric deliverables, and collaboration with all functions to drive sales results and business goals.
• Sales Operations & Excellence leadership. Drive and lead Sales Incentive Planning and create relevant sales metrics to drive sales performance for new, renewal, upsell, and manage down-sell and cancellation.
• Drive Sales Performance Management and Excellence. Training and organizational structures as required to support sales and revenue growth.
• Develop go-to-market strategy and launch plans at the product level through coordination with stakeholders and ensure coordinated execution across product, sales, marketing and other customer-facing teams. Ensure ROI for go-to-market strategy and revenue goals.
• Develop appropriate metrics and tracking of launch initiatives and ensure reporting to stakeholders.
• Provide inputs for technology, newer products, marketing trends and competitive insight into the business.

Requirements

• 8 to 10 years proven B2B sales experience with minimum 3 years in a people management/leadership role
• Experience building and managing a sales team to exceed sales targets, drive new business and account management
• Ability to engage and influence C-level stakeholders in complex decision-making cycles
• Passion for delivering outstanding customer experience and long-term value
• Excellent verbal and written communication skills

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Benefits

• Medical inpatient and outpatient insurance: Coverage for your healthcare needs.
• Life assurance policies: Providing financial security for your loved ones.
• Modern family benefits: Support for maternity, paternity, and adoption needs.
• Long service award: Recognition for your dedication and loyalty.
• Access to learning and development resources: Empowering your professional growth.

About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

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Head of Online Sales, Malaysia
Are you a sales leader with proven success in achieving revenue targets and building effective sales teams?
Will you like to join a Global leader in Legal Analytics and Technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
The primary responsibility of the Head of Sales, Malaysia is to drive the sales business performance according to the Malaysia business strategy and financial goals. Provide overall strategic leadership, coordination, and functional management of all sales activities for the Malaysia business so that the business drives digital solutions sales and revenue growth.
The Head of Sales must provide strategic, and execution focus to current and prospective market segments in Malaysia by leading in sales and strategy development to drive revenue and ensure profitability, champion operational excellence via data integrity management, drive pipeline and conversion of both white space and existing markets.
Lead an engaged and talented workforce while managing attrition and its impact to productivity and results and to actively represent the LexisNexis brand with our customers to ensure successful long-term growth in Malaysia. The position also requires implementing a more effective sales process including the migration from print to online and then online to digital business lines.
Sales strategy, process, planning and execution -drive sales and revenue growth, expand our share of the market and stimulate demand for new technology-based solutions that will drive revenue acceleration into new markets.
Responsibilities
+ Creating a balanced Sales strategy that defends, develops and expands our existing revenue streams in the long-term digital sales subscription business, whilst stimulating revenue growth from Specialist products and Solutions. Have the commercial capability to expand share and grow revenues, whilst increasing gross margins (and not diluting % margins).
+ Preparing a robust operating plan so that budgets and forecasts are consistently achieved. Take overall responsibility and ownership for the achievement of sales and other performance targets across the team.
+ Execute plan by building a highly motivated and skilled sales team with a healthy succession plan and an effective new hire on-boarding, performance management and attrition management program.
+ Act as advocate and champion for LexisNexis policies and processes to internal stake holders and customers including but not limited to compliance with all local and global policies, adherence to sales and customer metric deliverables and collaborate with all functions to drive sales results and business goals.
+ Sales Operations & Excellence leadership. Drive and Lead Sales Incentive Planning and create relevant sales metrics to drive sales performance for new, renewal, upsell & manage down sell and cancellation.
+ Drive Sales Performance Management, Excellence. Training and Organizational Structures as required. Support sales and revenue growth
+ Develop go-to market strategy and launch plans at the product level through coordination with stakeholders and accountable for coordinated execution across product, sales, marketing and other customer facing teams. Ensure ROI for go to market strategy, including revenue goals.
+ Develop appropriate metrics and tracking of launch initiatives and ensure reporting to stakeholders.
+ Provide inputs for technology, newer products, marketing trends and competitive insight into the business.
Requirements
+ 8 to 10 years proven B2B sales experience with minimum 3 years in a people management/ leadership role
+ Experience building and managing sales team to exceed sales targets, drive new business and account management
+ Ability to engage and influence C-level stakeholders in complex decision-making cycles
+ Passion for delivering outstanding customer experience and long-term value
+ Excellent verbal and written communication skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs. - Life Assurance Policies: Providing financial security for your loved ones. - Modern Family Benefits: Support for maternity, paternity, and adoption needs. - Long Service Award: Recognition for your dedication and loyalty. - Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

LexisNexis

– Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Overview

Join to apply for the

Head of Online Sales, Malaysia

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LexisNexis . Are you a sales leader with proven success in achieving revenue targets and building effective sales teams? Will you like to join a global leader in legal analytics and technology? About Our Team: LexisNexis Legal & Professional serves customers in more than 150 countries with 11,300 employees worldwide and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About The Role

The primary responsibility of the Head of Sales, Malaysia is to drive the sales business performance according to the Malaysia business strategy and financial goals. Provide overall strategic leadership, coordination, and functional management of all sales activities for the Malaysia business so that the business drives digital solutions sales and revenue growth. Lead in sales and strategy development to drive revenue and ensure profitability, champion operational excellence via data integrity management, and drive pipeline and conversion of both white space and existing markets. Lead an engaged and talented workforce while managing attrition and its impact to productivity and results, and actively represent the LexisNexis brand with customers to ensure successful long-term growth in Malaysia. Implement a more effective sales process including the migration from print to online and then online to digital business lines. Sales strategy, process, planning and execution

– drive sales and revenue growth, expand our share of the market and stimulate demand for new technology-based solutions that will drive revenue acceleration into new markets. Responsibilities

Create a balanced sales strategy that defends, develops and expands existing revenue streams in the long-term digital sales subscription business, while stimulating revenue growth from specialist products and solutions. Maintain commercial capability to expand share and grow revenues while increasing gross margins. Prepare a robust operating plan so budgets and forecasts are consistently achieved. Take overall responsibility for the achievement of sales and other performance targets across the team. Execute plans by building a highly motivated and skilled sales team with a healthy succession plan and an effective new-hire onboarding, performance management and attrition management program. Act as advocate and champion for LexisNexis policies and processes to internal stakeholders and customers, including compliance with all local and global policies, adherence to sales and customer metric deliverables, and collaboration with all functions to drive sales results and business goals. Sales Operations & Excellence leadership. Drive and lead Sales Incentive Planning and create relevant sales metrics to drive sales performance for new, renewal, upsell, and manage down-sell and cancellation. Drive Sales Performance Management and Excellence. Training and organizational structures as required to support sales and revenue growth. Develop go-to-market strategy and launch plans at the product level through coordination with stakeholders and ensure coordinated execution across product, sales, marketing and other customer-facing teams. Ensure ROI for go-to-market strategy and revenue goals. Develop appropriate metrics and tracking of launch initiatives and ensure reporting to stakeholders. Provide inputs for technology, newer products, marketing trends and competitive insight into the business. Requirements

8 to 10 years proven B2B sales experience with minimum 3 years in a people management/leadership role Experience building and managing a sales team to exceed sales targets, drive new business and account management Ability to engage and influence C-level stakeholders in complex decision-making cycles Passion for delivering outstanding customer experience and long-term value Excellent verbal and written communication skills Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Benefits

Medical inpatient and outpatient insurance: Coverage for your healthcare needs. Life assurance policies: Providing financial security for your loved ones. Modern family benefits: Support for maternity, paternity, and adoption needs. Long service award: Recognition for your dedication and loyalty. Access to learning and development resources: Empowering your professional growth. About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

#J-18808-Ljbffr

We are seeking a results-oriented professional Senior Executive, E-commerce Account Management to be responsible for planning, executing, and overseeing campaigns and events, ensuring alignment with clients’ marketing goals. What You'll Do

• Oversee daily operations of Lazada, Shopee, and TikTok stores, ensuring product listings are accurate, up-to-date, and optimized for search.
• Manage inventory levels across platforms and coordinate with supply chain teams to prevent stockouts.
• Plan, manage, and execute marketing campaigns, events (e.g., mega sales like 3.3/9.9/11.11/12.12, product launches, collaborations), promotions, and discount strategies tailored for each platform (Lazada, Shopee, TikTok) to drive traffic, sales, and meet client/brand goals.
• Manage project timelines and coordinate promotional activities, including live streaming events.
• Plan, manage, and utilize platform-specific advertising tools (including in-app ads) to drive traffic and conversions.
• Achieve individual monthly sales targets consistently.
• Track, analyze, and report on sales performance and campaign effectiveness, providing actionable insights and recommendations.
• Serve as the primary liaison for clients (if applicable), internal teams (design, brand marketing, supply chain), and third-party vendors.
• Build strong client relationships (if applicable) and ensure alignment of marketing efforts with the overall brand strategy through constant communication.
• Collaborate with design teams to create engaging and effective visual content for platforms and campaigns.
• Coordinate all logistics for campaign execution, working with internal departments and external vendors.
• Manage resources effectively to ensure work is completed within budget.
• Work extended hours or during nights as needed to monitor and support mega campaigns (e.g., 3.3, 9.9, 11.11, 12.12).

Who You Are

• Bachelor's degree in Marketing or related field, with 1-3 years of relevant Marketing/Agency experience.
• Strong understanding of e-commerce platforms, proficient in data analysis and performance metrics, with advanced Excel skills.
• Excellent English communication (written & spoken) and strong collaboration skills.
• Creative and strategic thinker with strong problem-solving abilities and a customer-centric approach.
• Highly organized, detail-oriented, and proactive with proven ability to multitask and prioritize effectively.
• Results-oriented and target-driven, demonstrating the ability to work independently and take initiative.

Why You'll Love It

• Performance Review
• Performance Bonus
• Annual Leave: 14 days and other special leaves
• Annual MVP Awards (prizes up to 5,000USD)
• Good chance to explore new trends in the digital market
• Opportunity to learn and work with the most advanced advertising technology platforms
• Work in a professional, active, international and dynamic environment

#J-18808-Ljbffr

We are seeking a results-oriented professional Senior Executive, E-commerce Account Management to be responsible for planning, executing, and overseeing campaigns and events, ensuring alignment with clients’ marketing goals. What You'll Do

• Oversee daily operations of Lazada, Shopee, and TikTok stores, ensuring product listings are accurate, up-to-date, and optimized for search.
• Manage inventory levels across platforms and coordinate with supply chain teams to prevent stockouts.
• Plan, manage, and execute marketing campaigns, events (e.g., mega sales like 3.3/9.9/11.11/12.12, product launches, collaborations), promotions, and discount strategies tailored for each platform (Lazada, Shopee, TikTok) to drive traffic, sales, and meet client/brand goals.
• Manage project timelines and coordinate promotional activities, including live streaming events.
• Plan, manage, and utilize platform-specific advertising tools (including in-app ads) to drive traffic and conversions.
• Achieve individual monthly sales targets consistently.
• Track, analyze, and report on sales performance and campaign effectiveness, providing actionable insights and recommendations.
• Serve as the primary liaison for clients (if applicable), internal teams (design, brand marketing, supply chain), and third-party vendors.
• Build strong client relationships (if applicable) and ensure alignment of marketing efforts with the overall brand strategy through constant communication.
• Collaborate with design teams to create engaging and effective visual content for platforms and campaigns.
• Coordinate all logistics for campaign execution, working with internal departments and external vendors.
• Manage resources effectively to ensure work is completed within budget.
• Work extended hours or during nights as needed to monitor and support mega campaigns (e.g., 3.3, 9.9, 11.11, 12.12).

Who You Are

• Bachelor's degree in Marketing or related field, with 1-3 years of relevant Marketing/Agency experience.
• Strong understanding of e-commerce platforms, proficient in data analysis and performance metrics, with advanced Excel skills.
• Excellent English communication (written & spoken) and strong collaboration skills.
• Creative and strategic thinker with strong problem-solving abilities and a customer-centric approach.
• Highly organized, detail-oriented, and proactive with proven ability to multitask and prioritize effectively.
• Results-oriented and target-driven, demonstrating the ability to work independently and take initiative.

Why You'll Love It

• Performance Review
• Performance Bonus
• Annual Leave: 14 days and other special leaves
• Annual MVP Awards (prizes up to 5,000USD)
• Good chance to explore new trends in the digital market
• Opportunity to learn and work with the most advanced advertising technology platforms
• Work in a professional, active, international and dynamic environment

#J-18808-Ljbffr

We are seeking a results-oriented professional Senior Executive, E-commerce Account Management to be responsible for planning, executing, and overseeing campaigns and events, ensuring alignment with clients’ marketing goals.

What You'll Do

Oversee daily operations of Lazada, Shopee, and TikTok stores, ensuring product listings are accurate, up-to-date, and optimized for search. Manage inventory levels across platforms and coordinate with supply chain teams to prevent stockouts. Plan, manage, and execute marketing campaigns, events (e.g., mega sales like 3.3/9.9/11.11/12.12, product launches, collaborations), promotions, and discount strategies tailored for each platform (Lazada, Shopee, TikTok) to drive traffic, sales, and meet client/brand goals. Manage project timelines and coordinate promotional activities, including live streaming events. Plan, manage, and utilize platform-specific advertising tools (including in-app ads) to drive traffic and conversions. Achieve individual monthly sales targets consistently. Track, analyze, and report on sales performance and campaign effectiveness, providing actionable insights and recommendations. Serve as the primary liaison for clients (if applicable), internal teams (design, brand marketing, supply chain), and third-party vendors. Build strong client relationships (if applicable) and ensure alignment of marketing efforts with the overall brand strategy through constant communication. Collaborate with design teams to create engaging and effective visual content for platforms and campaigns. Coordinate all logistics for campaign execution, working with internal departments and external vendors. Manage resources effectively to ensure work is completed within budget. Work extended hours or during nights as needed to monitor and support mega campaigns (e.g., 3.3, 9.9, 11.11, 12.12). Who You Are

Bachelor's degree in Marketing or related field, with 1-3 years of relevant Marketing/Agency experience. Strong understanding of e-commerce platforms, proficient in data analysis and performance metrics, with advanced Excel skills. Excellent English communication (written & spoken) and strong collaboration skills. Creative and strategic thinker with strong problem-solving abilities and a customer-centric approach. Highly organized, detail-oriented, and proactive with proven ability to multitask and prioritize effectively. Results-oriented and target-driven, demonstrating the ability to work independently and take initiative. Why You'll Love It

Performance Review Performance Bonus Annual Leave: 14 days and other special leaves Annual MVP Awards (prizes up to 5,000USD) Good chance to explore new trends in the digital market Opportunity to learn and work with the most advanced advertising technology platforms Work in a professional, active, international and dynamic environment

#J-18808-Ljbffr

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Provide Tier 2/3 support for Supply chain management related issues in Dynamics 365 Supply chain management (Modules like trade, inventory and warehouse management, costing, manufacturing, MRP etc.).
+ Ability to provide guidance to investigate and mitigate issue causing by D365 Commerce extensions and understanding of security, compliance, and data privacy in commerce environments.
+ Excellent problem-solving and communication skills.
+ Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry.
+ Optimize performance and user experience across web and mobile storefronts.
+ Analyze and resolve system problems across logistics, inventory, and procurement modules.
+ Collaborate with global support teams to escalate and resolve complex issues.
+ Document technical solutions and contribute to internal knowledge bases.
+ Participate in onboarding and training sessions for new features.
+ Act as a liaison between frontline support and product engineering teams.
**Qualifications**
Required Qualifications:
+ Strong experience with Dynamics 365 Commerce, Supply Chain Management, Retail SDK, and Azure services.
+ Excellent problem-solving and communication skills.
+ Proficiency in JavaScript, TypeScript, C# and .NET technologies.
+ Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS).
+ Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior.
+ Analyze logs, traces, and reproduction steps to identify root causes in a complex environment.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Overview

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Role details

Closing Date: Applications will close on 19th Sep 2025 .

What you’ll be doing

• Drive Digital Content Sales Strategy - Develop and implement short to medium-term sales strategies for eBooks and journals, achieving and exceeding annual targets while contributing to divisional revenue and profit objectives.
• Lead Digital Customer Engagement - Plan and conduct strategic sales visits to institutions, libraries, and digital content aggregators, customizing digital product presentations and sales materials to maximize opportunities across your assigned territory.
• Nurture Digital Publishing Relationships - Build and maintain strong connections with key stakeholders in the digital publishing ecosystem, including library consortia, academic institutions, and online content platforms.
• Analyze Digital Market Trends - Monitor and report on eBook and journal market dynamics, competitor activities, and shifting user preferences, identifying new digital sales channels and opportunities in an evolving digital landscape.
• Optimize Digital Portfolio Performance - Work with editorial and marketing teams to ensure eBook and journal offerings, licensing models, and pricing strategies remain competitive and aligned with market demands.
• Demonstrate Leadership Excellence - Provide visionary leadership to your Sales Associates/Executives, fostering a high-performance culture through mentorship, clear direction-setting, and accountability while developing their potential to drive digital content sales growth.
• Cross-Functional Collaboration - Partner with stakeholder departments (editorial, production, marketing, credit control) to enhance T&F's digital presence in your territory, ensuring seamless access and optimal user experience for digital products.
• Strategic Business Development - Establish long-term digital business strategies for your territory, ensuring activities remain relevant and flexible to the rapidly evolving digital publishing environment while upholding company trading policies to protect profitability.

Qualifications

• Extensive sales experience - expected, preferably from within the academic publishing industry, with demonstrated success in eBook and digital journal sales channels and comprehensive knowledge of digital licensing models.
• Digital Business Acumen - Understands digital publishing market dynamics and competition; aligns decisions with strategic goals; demonstrates profit orientation; identifies opportunities in the evolving digital content landscape.
• Analytical & Problem-Solving Skills - Synthesizes complex information; collects and analyzes data effectively; identifies and resolves problems in a timely manner; develops alternative solutions using both intuition and experience.
• Communication Excellence - Communicates clearly and persuasively both verbally and in writing; presents effectively to groups; proficient in English for global customer and colleague interactions; demonstrates strong presentation skills for digital product demonstrations.
• Customer Focus & Relationship Building - Manages challenging customer situations with tact; responds promptly to needs; solicits and applies feedback; builds sustainable relationships with digital content buyers and platform partners.
• Professional Ethics & Judgment - Demonstrates integrity and sound decision-making; follows organizational policies; maintains confidentiality; treats others with respect; takes responsibility for actions and follows through on commitments.
• Quality & Innovation Orientation - Shows accuracy and thoroughness in work; proactively seeks improvements in digital content delivery and sales approaches; applies feedback effectively; monitors performance to ensure high standards.
• Educational Background & Experience - Bachelor’s degree required or equivalent combination of education and relevant experience, preferably with demonstrated success in digital content sales within academic publishing.

Additional information

• You must have the right to work and live in Kuala Lumpur, Malaysia.
• We believe that great things happen when people connect face-to-face. Our balanced working model offers in-person collaboration three days a week or more; when not in offices or conferences, you may work from home or remotely. Candidates should live within a commutable distance of the Malaysia office to participate fully.
• Some travels may be required.
• Relocation support is not provided for this role.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. We are at our best when colleagues can be themselves and contribute regardless of their identity or background. You will have the opportunity to develop in areas you are passionate about, with resources, incentives, and flexibility to enjoy success at work and a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We value diversity and foster an inclusive environment where all colleagues can learn and succeed as their true selves. We recruit, develop, and retain colleagues without regard to any protected characteristics or other non-merit-based factors.

If you have a disability or barrier and would like to request an adjustment to participate in the hiring process or in the position, please contact Ivy Ma. Your request will be reviewed confidentially.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. To learn more about our business and career opportunities, please visit our Careers Site. We do not include external links here.

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