34 Division Manager jobs in Malaysia
Division Manager, Sales
Posted 9 days ago
Job Viewed
Job Description
Are you passionate about managing a high performing sales team? If so, this opportunity could be for you! Join us at B. Braun Singapore, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!
As a Sales Division Manager at B. Braun, you will play a vital role in leading and managing the division by developing and implementing strategic plans, executing Sales & Marketing strategies to achieve targets and profitability, managing inventory and pricing strategies to meet market needs, and motivating and coaching your team.
Your key responsibilities:
- Establishing and communicating to team (business unit managers), Divisional plans and goals to maintain or increase market leadership position, create new business and superior customer loyalty with increased profitability to the Division and company.
- Oversee yearly and monthly activities of the sales teams; support Business unit managers to achieve Divisional and Business unit objectives in sales and profits; and continuously train, evaluate, coach team toward achieving Divisional goals.
- Set and implement divisional sales plans that are ambitious and reasonable; and strive for outstanding results.
- Overall responsible in ensuring Sales team complete all Tender & Sales agreements accurately & timely in compliance with company policy.
- Responsible for Divisional business plan & expense budget to achieve sales goals and optimizing the return on the company investment.
- Accountable for inventory target set for division. Work closely with SCM on pre-planning for new projects / businesses.
- Oversee & Drive Key Opinion Leaders network, alliances with customer groups and professional working bodies, manufacturers, strategic alliances, industry associations, suppliers, and vendors that promote the goodwill of the company and serve its interests best.
What you will bring to the team:
- Bachelor’s degree in any discipline preferably in Marketing and/or Sales, Business, Science, Nursing, Medtech or equivalent.
- At least 8-10 years of relevant sales experience, preferably in medical device industries.
- Minimum 5 years of experience in leading a team with sustained high performance.
- Recognized as an expert within the organisation, both within and beyond own function and able to anticipate internal and/or external business challenges, recommends process, product, or service improvements.
- Proven history in sales development and leadership qualities.
What sets B. Braun apart?
Established in Singapore since 1987, B. Braun Singapore Pte Ltd is a fully owned subsidiary of one of the world's leading medical technology companies, with its headquarters in Germany. Today, innovation continues to be the engine for our success. We foster a culture in which we rely on each other, take ownership and value differences. With these strengths and the power of technology, we continue to drive advancements in the healthcare sector in Singapore setting standards based on deep understanding and know-how.
#J-18808-LjbffrRooms Division Manager
Posted 11 days ago
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Job Description
5 days ago Be among the first 25 applicants
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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.
Job Description
As Rooms Division Manager, you will oversee the effectiveness of the day-to-day Rooms operation. Your primary focus will be collaborating with department leaders to ensure the highest level of service, guest satisfaction, and exceeding expectations. Responsibilities include implementing brand standards and best practices, providing training and development, and managing the division’s expenditures and budgets.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Housekeeping management
- Strong commercial/business acumen
- Passion for quality and results-driven
- Fluent in English, both spoken and written
- Mid-Senior level
- Full-time
- Management and Manufacturing
- Hospitality
Division Manager, Sales
Posted today
Job Viewed
Job Description
managing a high performing sales team?
If so, this opportunity could be for you! Join us at B. Braun Singapore, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare! As a
Sales Division Manager
at B. Braun, you will play a vital role in leading and managing the division by developing and implementing strategic plans, executing Sales & Marketing strategies to achieve targets and profitability, managing inventory and pricing strategies to meet market needs, and motivating and coaching your team. Your key responsibilities: Establishing and communicating to team (business unit managers), Divisional plans and goals to maintain or increase market leadership position, create new business and superior customer loyalty with increased profitability to the Division and company. Oversee yearly and monthly activities of the sales teams; support Business unit managers to achieve Divisional and Business unit objectives in sales and profits; and continuously train, evaluate, coach team toward achieving Divisional goals. Set and implement divisional sales plans that are ambitious and reasonable; and strive for outstanding results. Overall responsible in ensuring Sales team complete all Tender & Sales agreements accurately & timely in compliance with company policy. Responsible for Divisional business plan & expense budget to achieve sales goals and optimizing the return on the company investment. Accountable for inventory target set for division. Work closely with SCM on pre-planning for new projects / businesses. Oversee & Drive Key Opinion Leaders network, alliances with customer groups and professional working bodies, manufacturers, strategic alliances, industry associations, suppliers, and vendors that promote the goodwill of the company and serve its interests best. What you will bring to the team: Bachelor’s degree in any discipline preferably in Marketing and/or Sales, Business, Science, Nursing, Medtech or equivalent. At least 8-10 years of relevant sales experience, preferably in medical device industries. Minimum 5 years of experience in leading a team with sustained high performance. Recognized as an expert within the organisation, both within and beyond own function and able to anticipate internal and/or external business challenges, recommends process, product, or service improvements. Proven history in sales development and leadership qualities. What sets B. Braun apart? Established in Singapore since 1987, B. Braun Singapore Pte Ltd is a fully owned subsidiary of one of the world's leading medical technology companies, with its headquarters in Germany. Today, innovation continues to be the engine for our success. We foster a culture in which we rely on each other, take ownership and value differences. With these strengths and the power of technology, we continue to drive advancements in the healthcare sector in Singapore setting standards based on deep understanding and know-how.
#J-18808-Ljbffr
Business Strategy Executive
Posted 1 day ago
Job Viewed
Job Description
We’re seeking dynamic and forward-thinking Business Strategy Executives to join our fast-growing organization!
If you’re passionate about driving business growth through strategic thinking, problem-solving, and continuous process improvement, and you thrive in a collaborative and evolving environment, this is your opportunity to make a real impact.
As a Business Strategy Executive, your responsibilities will include:
1) System Implementation and Process Enhancement:
- Gain a thorough understanding of the business context to ensure the effective integration of systems.
- Proactively identify potential issues and challenges, and take decisive actions to resolve them.
- Contribute to the conceptualization and development of business-critical processes and systems.
- Drive continuous process improvements, while developing, communicating, guiding, and reviewing enhancements.
- Collaborate with cross-functional teams to implement and improve various systems.
2) Problem-Solving and Decision Support:
- Collaborate with cross-functional teams to implement and improve various systems.
- Utilize critical thinking to analyze and identify challenges faced by the organization, providing actionable insights and recommendations.
- Conduct comprehensive research on various fields, such as technology, economics, legal, and political aspects, to support organizational goals.
- Translate research findings into practical and actionable recommendations for the organization.
3) Research and Financial Modelling:
- Conducting in-depth research and planning to identify business opportunities, market trends, and competitive landscapes.
- Developing and maintaining financial models and performing financial analysis for existing and potential business portfolios.
- Collaborating with cross-functional teams to implement systems and processes that enhance business performance and efficiency.
- Providing valuable insights and recommendations through data-driven research to support decision-making and strategic planning.
4) Project Management and Project Planning:
- Lead and manage multiple projects simultaneously, ensuring that timelines, deliverables, and resources are effectively allocated and managed.
- Coordinate with cross-functional teams to ensure seamless project execution, from conceptualization to completion.
- Act as the key point of contact for stakeholders, ensuring effective communication and alignment throughout the project lifecycle.
- Support senior leadership in prioritizing projects that align with organizational goals, while maintaining a high level of efficiency and quality.
Requirements:
- A Bachelor’s degree in Business, Management, Accounting, Finance, or a related field
- A minimum CGPA of 3.5 (or 2:1 equivalent), with an additional preference for candidates from prestigious institutions.
- At least 2 years of relevant work experience.
- High proficiency in English, with the ability to read, write, and converse fluently.
Additional Qualifications:
- Strong critical thinking skills with a sharp analytical and problem-solving mindset.
- Eagerness to learn and grow, with a deep understanding that growth comes with continuous effort and challenges.
- Adaptability, thriving in fast-evolving environments, and open to working across diverse industries and markets.
- A sense of accountability and a drive to make meaningful contributions.
- Attention to detail, ensuring accuracy and quality in all work.
What Will You Be Joining?
We have had consistent multi-year revenue growth of more than 20% y-o-y, 8-figures in revenue, with above industry-average profitability. In this organisation, the average remuneration gain for the past couple of years, excluding upper management, is 40%,+-5%.
You will have the opportunity to work on diverse and exciting projects alongside a collaborative team that values creativity and innovation, as well as having access to the latest equipment and software to support your craft.
What We Offer
- Career Growth: Access to mentorship from an award-winning entrepreneur and significant professional development opportunities.
- Work Environment: A vibrant, collaborative culture where high standards, teamwork, and growth are celebrated.
- Perks & Benefits: Free parking, regular team-building activities, company trips, and more.
- Performance-Driven Rewards: Employees in our organisation experience above-industry-average remuneration increases, reflecting their contributions.
Our Culture
We embrace a culture of excellence, humility, and continuous improvement. If you thrive in an environment where feedback is constructive and growth is a priority, you’ll feel right at home here.
Our team values creativity, responsibility, and resilience. We believe in building a supportive yet challenging environment where everyone pulls their weight and contributes to collective success.
Ready to Apply?
We receive a high volume of applications but are always on the lookout for exceptional talent. If you’re confident you fit the description, we encourage you to submit your application. Persistence pays off—feel free to reapply!
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Strategy/Planning, Project Management, and Consulting
- Industries Business Consulting and Services, Investment Management, and Operations Consulting
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#J-18808-LjbffrGeneral Manager (Solar Division)
Posted 20 days ago
Job Viewed
Job Description
- Lead the solar energy business strategically and align it with the company's overall objectives.
- Manage all operational aspects of the solar division, including project management, sales, and customer service.
- Identify and seize new market opportunities to grow the company's presence in the solar energy sector.
- Create and execute business plans, budgets, and forecasts effectively.
- Build and lead a skilled team of solar energy experts.
- Build strong relationships with key stakeholders, such as clients, partners, and regulatory authorities.
- Ensure adherence to all applicable laws, regulations, and industry standards.
- Promote ongoing improvement and innovation within the solar energy division.
Requirements
- A Bachelor's Degree in Engineering, Business, or a related field, with a preference for a postgraduate qualification.
- At least 7-10 years of demonstrated experience in a senior management position within the solar energy or renewable energy sector.
- A thorough understanding of the solar energy sector, including emerging technologies, market trends, and regulatory frameworks.
- Strong strategic planning and problem-solving abilities, with a proven capacity to make data-driven decisions.
- Excellent commercial acumen with a proven track record of business growth and driving profitability.
- Outstanding leadership and people management skills, with the ability to inspire and develop high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
Assurance Business Strategy Manager
Posted 11 days ago
Job Viewed
Job Description
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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.
With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The opportunity
EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.
The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.
Your key responsibilities
In the role, you will be expected to:
- Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
- Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
- Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
- Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
- Local project lead for Global and Area centralisation initiatives
- Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
- Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
- Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.
Skills and attributes for success
- Good interpersonal, communication, and organizational skills
- Strong analytical thinking and project management skills
- A team player
- Agile
To qualify for the role you must have
- Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
- Experience in an operations related, business management or control function preferred
- Strong people management skills and able to work/ manage different stakeholders
- Attention to detail and ability to analyze problems, design and implement solutions independently
- A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
- A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
- Strong organizational skills, able to work across and project manage multiple-initiatives at a time
- Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
- Good command of written and spoken English.
Ideally, you’ll also have
- Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
- Data analytics skills such as PowerBI will be preferred
What we look for
A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.
What we offer
EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
Select how often (in days) to receive an alert:
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
#J-18808-LjbffrAssurance Business Strategy Manager
Posted 17 days ago
Job Viewed
Job Description
EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Assurance Business Strategy Manager role at EY
EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Assurance Business Strategy Manager role at EY
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.
With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The opportunity
EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.
The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.
Your Key Responsibilities
In the role, you will be expected to:
- Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
- Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
- Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
- Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
- Local project lead for Global and Area centralisation initiatives
- Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
- Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
- Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.
- Good interpersonal, communication, and organizational skills
- Strong analytical thinking and project management skills
- A team player
- Agile
- Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
- Experience in an operations related, business management or control function preferred
- Strong people management skills and able to work/ manage different stakeholders
- Attention to detail and ability to analyze problems, design and implement solutions independently
- A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
- A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
- Strong organizational skills, able to work across and project manage multiple-initiatives at a time
- Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
- Good command of written and spoken English.
- Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
- Data analytics skills such as PowerBI will be preferred
A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.
What We Offer
EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
The Exceptional EY Experience. It’s Yours To Build.
Apply now. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Sales
- Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x
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Senior Manager - Business Strategy & Development
Posted 3 days ago
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Job Description
Senior Manager - Business Strategy & Development page is loadedSenior Manager - Business Strategy & Development Apply locations Cyberjaya, MY-AIA Shared Services Malaysia time type Full time posted on Posted 29 Days Ago job requisition id JR-59172
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization. This role combines strategic business development with leadership in service excellence to identify new opportunities, enhance partnership with Local Business Units (LBU) and Group Office, and lead initiatives that uplift service standards, operational efficiency, and long-term value creation.Business Development
Identify and pursue new business opportunities within the shared services environment, including value-added services and strategic partnerships.
Build and commercialize business and service models , ensuring offerings are tailored to evolving LBU, Group Office and market needs.
Develop and execute growth strategies that aligned with organizational priorities and transformation objectives.
Construct robust commercial models for new services to ensure financial viability and scalability.
Build and manage a structured pipeline of opportunities through market intelligence , stakeholder engagement, and solution development.
Lead the preparation of proposals, business cases, and value propositions tailored to LBU and Group Office.
Collaborate with internal teams across various functions to align shared services capabilities with future growth.
Service Management
Establish and enhance end-to-end service management frameworks that define clear accountabilities, performance standards, and governance structures.
Lead service excellence programs aimed at improving turnaround time, accuracy, customer satisfaction while promoting consistency across functions.
Collaborate closely with various functional teams to identify improvement opportunities within the service models and translate insights into actionable change.
Develop and monitor service dashboards and KPIs (e.g. SLA, CSAT, NPS, productivity) to track performance and drive action.
Conduct root cause analysis and lead issue resolution to improve service reliability and LBU and Group Office confidence.
Embed continuous improvement tools and methodologies (e.g. Lean, Six Sigma) to streamline workflows and eliminate non-value-adding activities.
Champion a customer-centric mindset to strengthen customer experience across the LBU and Group Office, reinforcing overall business value.
Analyse stakeholder feedback to inform enhancements and elevate overall service quality.
Business Analysis
Lead the business analysis function to support strategic service and operational initiatives.
Identify and translate business needs into clear, structured requirements to improve services and operations.
Analyze performance data , trends and pain points to generate actionable insights and recommendations.
Collaborate with various functional teams to design and implement effective, scalable solutions.
Leadership and Stakeholder Engagement
Provide strategic leadership across cross-functional teams to drive service management and business growth.
Build and maintain strong working relationships with LBU and Group Office, to align service expectations and priorities.
Lead change initiatives through transitions in service design or scope, ensuring minimal disruption.
Lead the team to build capability, drive ownership, and enable succession within the shared services structure.
Represent service excellence perspectives in strategic forums and enterprise-wide planning sessions.
Innovation and Continuous Improvement
Promote a culture of innovation and continuous improvement by piloting and scaling new service models.
Leverage automation, digital tools and data analytics to improve service efficiency and visibility.
Stay current on industry trends and evolving best practices in shared services, insurance operations, and service management.
Pilot new service models and process improvements to validate effectiveness before broader implementation.
Job Requirements :
Education
Bachelor’s Degree in Business Administration, Operations Management, or a related field.
Experience
At least 10 years of relevant experience in service management, business development, preferably within insurance or financial services or consulting shared services.
Minimum 5 years in a leadership role, within a shared services or centralized operations structure.
Demonstrated success in building commercial models, driving service transformation and managing client and stakeholder relationships.
Experience influencing strategic decisions at senior levels and navigating complex organizational environments.
S pecial Skills
Strategic and commercial mindset with strong service management expertise.
Deep knowledge of service frameworks, client engagement models, and operational governance.
Strong knowledge and hands-on experience with service management tools (e.g. ServiceNow, or equivalent) to monitor performance, manage workflows and drive continuous service improvement initiatives.
Excellent stakeholder communication and influencing skills across all levels.
Strong analytical and storytelling skills to support decision-making.
High resilience, adaptability, and ability to lead in complex, evolving environments.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Similar Jobs (2) Senior Manager - Service Excellence locations Cyberjaya, MY-AIA Shared Services Malaysia time type Full time posted on Posted 30+ Days AgoSpecialist - Knowledge Management (Automation) locations Cyberjaya, MY-AIA Shared Services Malaysia time type Full time posted on Posted 3 Days Ago BELIEVE IN BETTERAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way.
Inspiring and supporting you to thrive - not just at work, but in life.
Senior Manager - Business Strategy & Development
Posted 8 days ago
Job Viewed
Job Description
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About The Role
The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization. This role combines strategic business development with leadership in service excellence to identify new opportunities, enhance partnership with Local Business Units (LBU) and Group Office, and lead initiatives that uplift service standards, operational efficiency, and long-term value creation.
Business Development
- Identify and pursue new business opportunities within the shared services environment, including value-added services and strategic partnerships.
- Build and commercialize business and service models, ensuring offerings are tailored to evolving LBU, Group Office and market needs.
- Develop and execute growth strategies that aligned with organizational priorities and transformation objectives.
- Construct robust commercial models for new services to ensure financial viability and scalability.
- Build and manage a structured pipeline of opportunities through market intelligence, stakeholder engagement, and solution development.
- Lead the preparation of proposals, business cases, and value propositions tailored to LBU and Group Office.
- Collaborate with internal teams across various functions to align shared services capabilities with future growth.
- Establish and enhance end-to-end service management frameworks that define clear accountabilities, performance standards, and governance structures.
- Lead service excellence programs aimed at improving turnaround time, accuracy, customer satisfaction while promoting consistency across functions.
- Collaborate closely with various functional teams to identify improvement opportunities within the service models and translate insights into actionable change.
- Develop and monitor service dashboards and KPIs (e.g. SLA, CSAT, NPS, productivity) to track performance and drive action.
- Conduct root cause analysis and lead issue resolution to improve service reliability and LBU and Group Office confidence.
- Embed continuous improvement tools and methodologies (e.g. Lean, Six Sigma) to streamline workflows and eliminate non-value-adding activities.
- Champion a customer-centric mindset to strengthen customer experience across the LBU and Group Office, reinforcing overall business value.
- Analyse stakeholder feedback to inform enhancements and elevate overall service quality.
- Lead the business analysis function to support strategic service and operational initiatives.
- Identify and translate business needs into clear, structured requirements to improve services and operations.
- Analyze performance data, trends and pain points to generate actionable insights and recommendations.
- Collaborate with various functional teams to design and implement effective, scalable solutions.
- Provide strategic leadership across cross-functional teams to drive service management and business growth.
- Build and maintain strong working relationships with LBU and Group Office, to align service expectations and priorities.
- Lead change initiatives through transitions in service design or scope, ensuring minimal disruption.
- Lead the team to build capability, drive ownership, and enable succession within the shared services structure.
- Represent service excellence perspectives in strategic forums and enterprise-wide planning sessions.
- Promote a culture of innovation and continuous improvement by piloting and scaling new service models.
- Leverage automation, digital tools and data analytics to improve service efficiency and visibility.
- Stay current on industry trends and evolving best practices in shared services, insurance operations, and service management.
- Pilot new service models and process improvements to validate effectiveness before broader implementation.
Education
- Bachelor’s Degree in Business Administration, Operations Management, or a related field.
- At least 10 years of relevant experience in service management, business development, preferably within insurance or financial services or consulting shared services.
- Minimum 5 years in a leadership role, within a shared services or centralized operations structure.
- Demonstrated success in building commercial models, driving service transformation and managing client and stakeholder relationships.
- Experience influencing strategic decisions at senior levels and navigating complex organizational environments.
- Strategic and commercial mindset with strong service management expertise.
- Deep knowledge of service frameworks, client engagement models, and operational governance.
- Strong knowledge and hands-on experience with service management tools (e.g. ServiceNow, or equivalent) to monitor performance, manage workflows and drive continuous service improvement initiatives.
- Excellent stakeholder communication and influencing skills across all levels.
- Strong analytical and storytelling skills to support decision-making.
- High resilience, adaptability, and ability to lead in complex, evolving environments.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. #J-18808-Ljbffr
Business Strategy Execution Assistant Manager
Posted 11 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.
With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.
What We Offer
- Rapid Professional Growth: Opportunities for professional development in a fast-growing international retail organization.
- Exposure to Senior Leadership: Gain direct exposure to MR DIY’s senior leadership, contributing insights to high-level decisions that drive international growth.
- Dynamic Work Environment: Engage in a culture that values innovation, collaboration, and personal growth.
Key Responsibilities
- Assist the Unit Manager in daily operations and task execution.
- Supervise and guide executives within the unit.
- Monitor and ensure timely completion of assigned projects and responsibilities.
- Support in analysing data and preparing reports for management.
- Coordinate with other units to ensure smooth operations.
- Address and resolve store issues related to unit responsibilities.
- Resolve audit findings and VIP visit feedback.
- Coordinate new store openings, relocations, and closures.
- Implement display tools and oversee new product category rollouts.
- Support strategic projects, including business growth and international expansion.
Job Requirements
- Bachelor’s degree or Diploma in a relevant field.
- Minimum 2 years of experience in retail operations or coordination roles.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks efficiently.
- Good analytical and problem-solving skills.
- Effective communication and a good team player.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development
- Industries Retail
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