What Jobs are available for Division Head in Malaysia?
Showing 2 Division Head jobs in Malaysia
Rooms Division Manager
IHG
Posted 19 days ago
Job Viewed
Job Description
**WHAT'S THE JOB?**
Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations.
**YOUR DAY-TO-DAY**
- Supervises the overall activities of Front Office, Housekeeping, Laundry operations
- Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
- Ensures colleagues, particularly guest contact personnel, are familiar with IHG One reward members, known repeat guests and other VIPs and provide special attention and recognition
- Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably Security
- Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Schedules and regularly conducts routine inspections of areas under control
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
- Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
- Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
- Promotes Inter-hotel sales and in-house facilities
- Monitors and controls the inventories for operating equipment and supplies
- Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
- Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
- Works with Human Resources on manpower planning and management needs
- Works with Director of Finance in the preparation and management of the Department's budget.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
- Champion Guest Satisfactions and Quality Audit; ensuring compliance for the hotel; as well as Hotel Classification requirements
**Responsible Business**
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions
**ACCOUNTABILITY**
Number of employees supervised:
- Direct: Front Office Manager/ Executive Housekeeper/ Recreation/Health Club Manager/ Laundry Manager
- Indirect: Rooms Division Employees
Annual Operating Profit/Payroll Budget:
- Department Budget and Headcounts.
Key Metrics:
- Departments Budget
- Employee Satisfaction Survey
- Guest satisfaction - Guest Love
- Quality Audit Compliance
- Guest Loyalty Recognition and Enrolment targets
- Up-Selling Revenue Targets
Decision Making Responsibilities (Decision Rights):
- Department Budget
**WHAT WE NEED FROM YOU?**
Required Skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office, Opera, Guest Engagement System, Medallia
- Problem solving, reasoning, motivating, organizational and training abilities
- A high energy level and a passion for achieving results
- Strong Leadership skills in managing teams to drive for results
- Ability to manage complex relationships
- A passion for delivering superior results
Qualifications:
- Bachelor's degree in Hotel Administration, Business Administration or equivalent
Experience:
- 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation.
**HOW DO I DELIVER THIS?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations.
**YOUR DAY-TO-DAY**
- Supervises the overall activities of Front Office, Housekeeping, Laundry operations
- Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
- Ensures colleagues, particularly guest contact personnel, are familiar with IHG One reward members, known repeat guests and other VIPs and provide special attention and recognition
- Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably Security
- Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Schedules and regularly conducts routine inspections of areas under control
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
- Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
- Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
- Promotes Inter-hotel sales and in-house facilities
- Monitors and controls the inventories for operating equipment and supplies
- Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
- Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
- Works with Human Resources on manpower planning and management needs
- Works with Director of Finance in the preparation and management of the Department's budget.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
- Champion Guest Satisfactions and Quality Audit; ensuring compliance for the hotel; as well as Hotel Classification requirements
**Responsible Business**
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions
**ACCOUNTABILITY**
Number of employees supervised:
- Direct: Front Office Manager/ Executive Housekeeper/ Recreation/Health Club Manager/ Laundry Manager
- Indirect: Rooms Division Employees
Annual Operating Profit/Payroll Budget:
- Department Budget and Headcounts.
Key Metrics:
- Departments Budget
- Employee Satisfaction Survey
- Guest satisfaction - Guest Love
- Quality Audit Compliance
- Guest Loyalty Recognition and Enrolment targets
- Up-Selling Revenue Targets
Decision Making Responsibilities (Decision Rights):
- Department Budget
**WHAT WE NEED FROM YOU?**
Required Skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office, Opera, Guest Engagement System, Medallia
- Problem solving, reasoning, motivating, organizational and training abilities
- A high energy level and a passion for achieving results
- Strong Leadership skills in managing teams to drive for results
- Ability to manage complex relationships
- A passion for delivering superior results
Qualifications:
- Bachelor's degree in Hotel Administration, Business Administration or equivalent
Experience:
- 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation.
**HOW DO I DELIVER THIS?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Rooms Division Manager-Sheraton Johor Bahru
Johor Bahru, Johor
Marriott
Posted 10 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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