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Director Operations
 
                        Posted 13 days ago
Job Viewed
Job Description
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
The General Manager will be responsible for managing and leading the manufacturing plant operations in the areas of EHS, compliance, quality, delivery, ECE, and cost control in relation to safety & security, profitability, productivity, materials management, Talent development and continuous improvements.
**Responsibilities**
+ Lead operations of a plant with approximately 1.5-2.0K employees composed of direct, indirect, and salary staff. In accordance with company policies and business unit/plant procedures, achieve high standards in safety, quality, customer service, efficiency & profitability requirements. Maintain costs within budgetary limits while assuring that best operations practices are utilized in the maintenance, conservation of equipment & materials, and/or facilities.
+ Set overall plant objectives to ensure effective operations consistent with Continuous Improvement, Values and Philosophy.
+ Coordinate and direct all functions of plant operations, including but not limited to: Manufacturing, Engineering, EHS, Quality, Integrated Supply Chain, OpEx, HR, and Finance.
+ Align operational objectives with the overall business objectives to ensure a strategy-focused workforce.
+ Manage and operate performance through the effective implementation of the highest TE safety standards, promotion of the culture of "Safety First" to develop and maintain Zero Incident working place.
+ Manage and operate performance through the effective use of the Quality Management System (QMS) process and through structured problem solving to develop and maintain Zero incident quality performance for major customers and projects, and contribute to accelerating NPI execution
+ Lead the plant team ramping up a new operation with focus on continuous development.
+ Direct and mentor the plant leadership team in the performance of their respective roles, consistent with the company's Leadership model.
+ Foster an environment which promotes goals, encourages continuous improvement, and builds passion for extraordinary customer experience (ECE) culture.
+ Drive compliance to the ethics policy and holds others accountable for ethical conduct.
+ Develop controls and critically review results of operations in reference to planned objectives.
**Additional Responsibilities**
+ Account for the day-to-day decisions that directly impact EHS, Compliance, Quality, Delivery, Cost & Inventory of the overall plant.
+ Maintain a workforce of highly motivated employees instilling morale that is conducive to high levels of employee engagement.
+ Attract, select, develop, train, coach, appraise, and motivate managers and other personnel in key staff positions within the facility.
+ Establish interfaces with supporting BU functions to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
+ Assure timely and relevant communications to and from all levels. This includes communications between affected reporting areas and related departments. Establish systems to enhance intra- and inter-departmental communications.
+ Assure that collective bargaining agreements are effectively administered.
+ Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues.
+ Ability to build up strong talent pipeline for plant leadership team and succession plan
**Job Criteria**
+ Knowledge of current technologies in manufacturing (automation/manual assembly, stamping, molding, testing), engineering, NPI, materials management/inventory control, distribution and logistics, purchasing, quality assurance, EHS systems processes and practices.
+ Strong financial and business acumen.
+ Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability.
+ Demonstrate success in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change.
+ Drive zero incident culture, with employee ownership of safety.
+ Leadership, performance results, organizational development and operational improvement.
**What your background should look like**
+ Bachelor's degree from an accredited institution.
+ Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related supporting functions.
+ Strong knowledge and experience with lean manufacturing, and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Environmental, Health and Safety (EHS) processes.
**Competencies**
SET : Strategy, Execution, Talent (for managers)
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( TE CONNECTIVITY OFFERS:**
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from** **actual** **email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Location:
Prai, Penang, 06, MY, 13600
City: Prai, Penang
State: 06
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Manufacturing
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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                    HSE Director
Posted 16 days ago
Job Viewed
Job Description
To fully oversee the establishment and implementation of the companys Environment, Health, and Safety (EHS) management systems. Ensure compliance with local legislation and the Groups EHS strategic direction, and continuously enhance the organizations safety culture, risk management capability, and sustainability performance.
Key Responsibilities:
- EHS Strategy & Policy Implementation
- Develop, implement, and monitor the companys EHS strategic plan and annual objectives.
- Ensure effective execution of EHS policies across all departments.
- EHS Compliance Oversight
- Oversee the formulation and implementation of safety, environmental, and occupational health policies and procedures.
- Ensure all operations comply with local and international regulations.
- Risk Assessment & Management
- Guide and support the EHS team in conducting safety inspections, risk assessments, hazard rectifications, and emergency drills.
- Maintain a safe and healthy working environment.
- Training & Education
- Develop and implement EHS training programs to enhance employee safety awareness and emergency response capabilities.
- Organize investigations and corrective actions for major safety and environmental incidents.
- Accident Investigation & Reporting
- Regularly report EHS performance, incident analysis, and improvement plans to management.
- Provide optimization recommendations based on data and trends.
- EHS System Development
- Lead the establishment, enhancement, and continual improvement of EHS management systems in line with ISO 45001, ISO 14001, and other relevant standards.
- Other Duties
- Maintain communication with government authorities and external auditors.
- Manage the EHS departments budget, resources, and performance.
- Perform other duties as assigned by management.
Authority:
- Develop and implement EHS policies.
- Supervise and manage all EHS-related activities.
- Coordinate internal and external resources to support EHS initiatives.
- Make decisions within the EHS domain to address environmental and occupational health challenges.
- Provide recommendations to senior management for continuous improvement of EHS systems.
Qualifications:
- Education: Bachelors degree or higher
- Major: Environmental Engineering, Safety Engineering, Occupational Health, or related field
- Experience: Minimum 10 years of EHS management experience, including at least 3 years in a senior leadership role
Knowledge & Skills:
- Familiar with Malaysian and international EHS regulations and standards.
- Experience in Data Centre environment
- Strong leadership, strategic planning, and cross-functional coordination skills.
- Excellent communication and reporting skills in English and Mandarin.
- In-depth understanding of EHS management systems (ISO 45001, ISO 14001) and risk assessment methodologies.
- Proficient in accident investigation, root cause analysis, and corrective action planning.
- Strong team leadership and project management capabilities.
- Proficient in office software and EHS management tools.
- Strong analytical and problem-solving skills.
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                    Director, Consumer Marketing
Posted 4 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Consumer Marketing
The Director, Consumer Marketing, develops a fully integrated strategy for the business. He/She is responsible in marketing of media assets through campaigns, promotions and events, using new and innovative marketing methods for B2C, B2B and B2B2C initiatives. He/She is responsible for the use of integrated channels to attract customers and increase our brand awareness as well as running ongoing initiatives with strategic partners in market like banks, e-communication players, fintechs etc.
This person will also oversees marketing and public relations efforts. The marketing director uses analytics to identify suitable channels for targeted customers, and review marketing activities and the return on investment (ROI). builds good relationships with key strategic partners and is able to work within given budgets. also works with key internal partners to ensure alignment with the organization's plans. This person should be customer-centric with good business knowledge, is a strong leader, who is able to speak well and develop a highly competent team of co-workers.
Role
- Manage budgets based on business priorities and analysis of return on investment (ROI).
- Work with appointed agencies on marketing, media and communications.
- Assign budgets to integrated channels and platforms with high returns.
- Determine strategies and actions to promote the company's brand image.
- Determine indicators to track the performance of marketing and media projects and ensure that we are able to maximize the investment for us and our partners
- Develop new ways to engage the community to improve customer experience and loyalty.
- Direct messaging and campaign strategies for media assets and business priorities.
- Guide strategies to promote the use of digital marketing channels.
- Lead the planning of marketing campaign launches for media assets, including media briefs.
- Provide advice in communicating the key messages during events.
- Review customer insights to identify the marketing strategies for media assets.
- Develop and measure social media content and manage our social publishing calendar.
- Develop B2B2C best practices and deliver campaigns with Issuers leveraging Mastercard's suite of marketing assets.
Role Requirements:
- At least a Bachelor's degree in business, marketing, communications, or related field with at least 15 years of work experience
- Experience in managing the marketing function in a Multinational organization preferred
- Proven marketing campaign experience.
- Effective time management skills and the ability to multitask.
- Excellent communication skills
- Attention to detail.
- Proven ability to manage budgets.
- Professional and proactive work ethic.
- High competence in project and stakeholder management.
- Experience with digital marketing forms such as social media marketing and content marketing.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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                    Director of Revenue
Posted 7 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Revenue Management
**Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia, 22300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for balancing financial objectives of different lodging products to maximize total revenues. Position is accountable for pricing, positioning and inventory of all hotels within the market. Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Contributes to and recommends sales strategy for pricing of the transient customer. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees, owners and regional team.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 years experience in the revenue management, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Analyzing and Reporting Revenue Management Data**
- Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Analyzes information, identifying current and potential problems and proposing solutions.
- Observes, receives, and otherwise obtains information from all relevant sources.
- Submits reports in a timely manner, ensuring delivery deadlines.
- Maintains accurate reservation system information.
- Provides support with cluster selling initiatives to all reservation centers.
- Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
- Generates updates on transient segment each period and continually analyzes transient booking patterns.
- Works with Market VP, Market GM and GM's to assist in pricing analyses for all products in Market.
- Assists with account diagnostics process and validates conclusions.
**Managing Revenue Management Projects and Strategy**
- Takes a predetermined strategy and contributing to the execution of that strategy.
- Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
- Provides critical input to market leaders for development of property and overall market sales strategy.
- Ensures hotel strategies conform to brand philosophies and initiatives.
- Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
- Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.
- Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
- Assists with development of 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues.
- Manages inventory to maximize cluster rooms revenue.
- Assists hotels with pricing and provides input on business evaluation recommendations.
- Provides recommendations to properties for Business Transient Sales account strategies.
- Leads efforts to coordinate strategies between group sales offices.
- Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
- Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
- Initiates, implements and evaluates revenue tests.
- Provides recommendations to improve effectiveness of revenue management processes.
- Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
- Communicates market direction to revenue management, sales and hotel leaders.
**Building Successful Relationships**
- Develops constructive and cooperative working relationships with others, and maintains them over time.
- Develops and manages internal key stakeholder relationships.
- Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
**Additional Responsibilities**
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Enters, transcribes, records, stores, or maintains information in written or electronic form.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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                    Director of Engineering
Posted 7 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Engineering & Facilities
**Location** The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
**CORE WORK ACTIVITIES**
**Managing Engineering Operations and Budgets**
- Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
- Administers service contracts to support property needs.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
- Manages and controls heat, light and power.
- Develops an engineering operating strategy that is aligned with the property/brand's business strategy.
- Develops and manages Engineering budget.
- Ensures integration of departmental goals in game plans.
- Oversees execution of long term preventative maintenance and 10 year asset protection plans.
- Reviews financial reports and statements to determine how Engineering is performing against budget.
- Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Supervises construction to ensure timely completion of projects within budgetary guidelines.
**Maintaining Engineering Standards**
- Ensures compliance with state, local and federal regulations.
- Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
- Ensures building and equipment licenses, permits and certifications are current.
- Ensures property policies are administered fairly and consistently.
**Managing Profitability**
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Monitors and manages the payroll function.
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Participates in the development of department's capital expenditure goals; manages projects as needed.
- Participates in the budgeting process for areas of responsibility.
- Prepares weekly and period end P&L critiques.
- Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
- Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.
**Conducting Human Resources Activities**
- Ensures employees are treated fairly and equitably.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
- Celebrates successes by publicly recognizing the contributions of team members.
- Resolves guest problems and complaints.
- Brings issues to the attention of Human Resources as necessary.
- Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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                    Director of Sales
Posted 7 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
**Managing Sales Activities**
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
**Managing and Conducting Human Resource Activities**
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Utilizes all available on the job training tools for employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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                    Director of Finance
Posted 13 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Finance & Accounting
**Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia, 58200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the property's strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial activities and the delivery of desirable financial results.
**CANDIDATE PROFILE**
**Education and Experience**
- 4-year bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.
OR
- Master's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.
**CORE WORK ACTIVITIES**
**Engaging in Strategic Planning and Decision Making**
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Analyzes information, forecasts sales against expenses and creates annual budget plans.
- Compiles information, analyzes and monitors actual sales against projected sales.
- Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
- Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Thinks creatively and practically to develop, execute and implement new business plans
- Creates the annual operating budget for the property.
- Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
- Implements a system of appropriate controls to manage business risks.
- Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
- Analyzes financial data and market trends.
- Leads the development and implementation of a comprehensive annual business plan which is aligned with the company's and brand's strategic direction.
- Provides on going analytical support by monitoring the operating department's actual and projected sales.
- Produces accurate forecasts that enable operations to react to changes in the business.
**Leading Finance Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
- Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.
- Oversees internal, external and regulatory audit processes.
- Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.
- Conducts annual performance appraisals with direct reports according to standard operating procedures.
**Anticipating and Delivering on the Needs of Key Stakeholders**
- Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
- Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
- Advises the GM and executive committee on existing and evolving operating/financial issues.
- Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
- Demonstrates an understanding of cash flow and owner priorities.
- Manages communication with owners in an effective manner.
- Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.
- Facilitates critique meetings to review information with management team.
**Developing and Maintaining Finance Goals**
- Ensures Profits and Losses are documented accurately.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Submits reports in a timely manner, ensuring delivery deadlines.
- Develops and supports achievement of performance goals, budget goals, team goals, etc.
- Improves profit growth in operating departments.
- Reviews audit issues to ensure accuracy.
- Monitor the purchasing process as applicable.
**Managing Projects and Policies**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.
- Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).
- Ensures compliance with management contract and reporting requirements.
- Ensures compliance with standard and local operating procedures.
- Ensures compliance with standard operating procedures.
**Managing and Conducting Human Resource Activities**
- Ensures team members are cross-trained to support successful daily operations.
- Ensures property policies are administered fairly and consistently.
- Ensures new hires participate in the department's orientation program.
- Ensures new hires receive the appropriate new hire training to successfully perform their job.
- Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
- Conduct performance review process for employees.
- Participates in hiring activities as appropriate.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Director of Operations
Posted 13 days ago
Job Viewed
Job Description
**_CARE CONNECT US_**
At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us:
**DIRECTOR OF OPERATIONS**
The Director of Operations will be overseeing both the Food & Beverage and Rooms Division, ensuring the smooth running of its operation in line with Hyatt International's Corporate Strategies and brand standards. This role is critical in delivering exceptional experiences for guests, team members, and owners. The ideal candidate will possess in-depth operational expertise, with a strong background in Culinary and Food & Beverage management.
With us, you'll discover a career you didn't know existed.
**Qualifications:**
+ A university degree or diploma in Hospitality or Tourism management is advantageous.
+ 2 years' work experience in similar capacity.
+ Excellent problem solving, administrative and interpersonal skills are a must.
+ Strong leadership skills with good command of verbal and written communication skills.
+ Attention to detail planning and effective organizational ability.
+ Good knowledge of computer skills
+ Excellent customer service and entrepreneurial mindset
**Primary Location:** MY-12-Kota Kinabalu
**Organization:** Hyatt Regency Kinabalu
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KOT
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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                    Director of Rooms
Posted 13 days ago
Job Viewed
Job Description
**_CARE CONNECT US_**
At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us:
**DIRECTOR OF ROOMS**
The Director of Rooms will lead the Rooms Division, ensuring seamless operations aligned with Hyatt International's Corporate Strategies and brand standards. This role is pivotal in delivering exceptional experiences for guests, team members, and owners alike. The ideal candidate will bring extensive expertise in room operations, with a strong track record of leadership and operational excellence.
With us, you'll discover a career you didn't know existed.
**Qualifications:**
+ A university degree or diploma in Hospitality or Tourism management is advantageous.
+ 2 years' work experience in similar capacity.
+ Excellent problem solving, administrative and interpersonal skills are a must.
+ Strong leadership skills with good command of verbal and written communication skills.
+ Attention to detail planning and effective organizational ability.
+ Good knowledge of computer skills
+ Excellent customer service and entrepreneurial mindset
**Primary Location:** MY-12-Kota Kinabalu
**Organization:** Hyatt Regency Kinabalu
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KOT
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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                    Director of Finance
Posted 28 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel.
**What will I be doing?**
As the Director of Finance, you will be responsible for performing the following tasks to the highest standards:
Financial Accounting & Control: Best practice financial accounting processes in a robust control environment
- Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.
- Where applicable the above must include the accounts for Hilton International's branch or subsidiary.
- Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.
- Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.
- Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.
- Maintain control over the hotel's assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.
- Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.
- Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.).
- Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.
- Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.
- Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.
- Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.
Management Reporting: Focused, innovative and balanced reporting that stimulates management action
- Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented.
- Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward.
- Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month.
Business Support: Provision of the highest standards of financial and commercial support to the Business
- Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.
- Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the "Devil's Advocate" to challenge practices and proposals.
- Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making.
Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information
- With Project Managers, support the implementation of financial systems in the hotel.
- With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures.
- Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.
- Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors.
- Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.
Investment Optimizing returns on capital investment
- Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole.
- Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.
- Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure.
- Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.
- Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.
- Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.
Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting
- Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and "thinking outside the box" to identify value opportunities.
- Manage the formulation, review and approval process for budgeting within the hotel.
- Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.
- Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.
- Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises.
Investment in People: Ensuring the best person in each job, in an environment of continuous development
- Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively.
- Establish and maintain good employee relations within the Finance department.
- Aim to maximize efficiency in the accounting department and optimum staffing levels.
- Recognize that a highly organized Accounts office is often a sign of an efficient department.
- Develop the effectiveness of the hotel finance function through the ongoing training and development of the team.
- Lead and motivate the team to high levels of performance.
- Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals.
- Both the Director of Finance and Assistant Financial Controller should have a personal development plan.
- Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE.
Cash & Working Capital: Optimize cash position in an environment of tight control
- Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables.
- Maximize interest earnings and minimize interest expense.
- Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements.
- Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times.
- The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles - once established, the Director of Business Development applies such policies and controls.
- It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.
- The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues.
- It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts.
Cost Management: Support the operation to optimize efficiency of the cost base
- Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.
- Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.
- Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.
- Set an example to the hotel by operating an efficient and cost-effective Finance department.
Additional Notes
- The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards.
- In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance.
- The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager.
- No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance.
- The Director of Finance has unlimited rights of access to all financial figures and facts of the operation.
- The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties.
- The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance.
- Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance.
**What are we looking for?**
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University qualification and above.
- Finance / Accounting major and certified, e.g. ACCA/ CPA.
- 5 year in hotel accounting with at least 2 years in similar position with an international hotel.
- Fluent in oral and written English to meet business needs.
- Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK,
- Proficient in Microsoft Windows, Word, Excel and PowerPoint.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Finance_
**Title:** _Director of Finance_
**Location:** _null_
**Requisition ID:** _HOT0BZK2_
**EOE/AA/Disabled/Veterans**
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