15 Direct Service Roles jobs in Malaysia

Specialist, Human Resources Services – GBS

Herbalife Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Herbalife Specialist, Human Resources Services – GBS

Herbalife Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Specialist, Human Resources Services – GBS

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Herbalife Overview

THE ROLE:

Seeking an experienced and detail-oriented HR Operations Specialist to join our Global Shared Services Team. This role plays a critical part in delivering high quality, efficient, and compliant HR Operational support across the employee lifecycle for APAC regions. This ideal candidate will thrive in a structured, and customer- focused environment.

Qualifications

HOW YOU WOULD CONTRIBUTE:

Ensure that HR transactional processes meet each function’s business needs in a user-friendly manner, with global standardization and automation as appropriate Ensures an appropriately skilled GBS workforce prior to any services being delivered Serves as a daily operational contact for discussion and evaluation of any additional service lines added to the scope of administrative services Ensures service partnership agreements (SPA’s) are met across all key customer groups Responsible for daily operations and service provisioning for the HR transactional services team within the Regional Global Business Services Center Manage performance through metrics and key performance indicators (KPIs) covering HR transactional processes end-to-end to continuous process improvement goals Ensure that the HR records and systems comply with applicable local, regional, and international Policy, Human Rights, Freedom of Information and Protection of Privacy, Employment/ Labor Laws, and all Legislative & Regulatory Standards Drives and promotes the enhancements and improvement of services, work instructions, metrics, knowledge articles and additional resources that the service center uses for its daily operation and compliance Participate in and support the Project team discussions to ensure that all new services or enhancements meets both GBS and HR requirements and are aligned with the GBS service centers strategy Participate in internal audits and support compliance requirements as needed Support process documentation and knowledge sharing within the HR team Collaborate with cross functional teams such as Payroll, Talent Acquisition, COE for seamless employee experience

WHAT’S SPECIAL ABOUT THE TEAM:

Hybrid shared service model Peer supportive culture

SUPERVISORY RESPONSIBILITIES:

Do not have any direct reporting responsibilities, but it plays a key role in supporting multiple stakeholders across the organization

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Skills:

Proactive, self-motivated, enthusiastic, goal and results oriented. Strong Customer Service Focus, to both internal & external customers Strong communication and interpersonal skills Results driven leadership style Embraces and drives change; stays abreast of best practices in HR and aspires to leverage new technologies as appropriate High accuracy and attention to detail Basic understanding of Digital Workforce Transformation, HCM & Talent Management domains and trends in the marketplace Strong knowledge of internal controls, segregation of duties and compliance best practices Previous experience managing or implementing HCM Talent Management processes and/or systems, including content management systems/processes and UX/UI Design

Languages:

English

Education

B.A. in Business Administration required with a focus on Human Resource Management

PREFERRED QUALIFICATIONS:

4 - 6 years of experience in HR operations or HR shared services Familiarity with HR platforms and ticketing system is essential Desirable experience in managing HR transactional business services or shared services, process improvement and management of operational services delivery in HR Desirable experience Service Delivery or business transformation projects – strategy and/or deployment Experience in regional or global shared service environments Exposure to process automation tools or Lean/Six Sigma initiatives

Terms of Use Privacy Policy Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Human Resources Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Herbalife by 2x Get notified about new Human Resources Services Specialist jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Executive, HR Operations & Employee Relations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Specialist HR Operations | Fixed-Term | KL or Manila

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago Compensation & Benefits Lead - People Team

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 23 minutes ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Assistant Human Resources Manager Club Med Cherating

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago Regional HR & People Operations Lead – Southeast Asia

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,000.00 3 months ago HR Services Operations (Employee Services) Associate / Analyst (Indonesian Speaking)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Trainee, HR Services (1 year contract, renewable - Open for Fresh Graduates)

Kota Damansara, Selangor, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kajang, Selangor, Malaysia MYR3,000.00-MYR5,000.00 18 hours ago HR Services Operations (Employee Services) Associate / Analyst (English Speaking)

HR Operation Specialist, Malaysia (For 2026 campus recruitment)

Assistant Manager – Human Resources Operations

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions:

• Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
• Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions.
• Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays.
• Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes.
• Assist in the preparation and submission of ad-hoc and scheduled reports.
• Support audit processes and ensure compliance with relevant standards and regulations.
• Identify and implement solutions to address inefficiencies in work processes.
• Establish and monitor systems for effective request tracking and follow-through.
• Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving.
• Champion a high-performance culture within the People Services team.
• Provide guidance and coaching for team members to achieve excellence.
• Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives.
• Uphold high standards for service delivery by ensuring precision and consistency in all outputs.
• Implement checks and balances to maintain data integrity across systems.

Requirements:

• At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities
• Strong knowledge of payroll regulations, statutory requirements, and best practices.
• Organised and a good eye for details
• Champions process improvement
• Values operational excellence
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Project Management
• Analytical Thinking
• Critical Thinking
• Customer Orientation
• Communication
• Technical expertise in HRIS and Google Workspace

#J-18808-Ljbffr

Join to apply for the Assistant Manager, Human Resources (People Services) role at Ninja Van Malaysia

3 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Human Resources (People Services) role at Ninja Van Malaysia

Subang Jaya, Selangor, Malaysia

Human Resource – Human Resources /

Permanent, Full-time /

On-site

Apply for this job

Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions

• Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
• Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions.
• Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays.
• Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes.
• Assist in the preparation and submission of ad-hoc and scheduled reports.
• Support audit processes and ensure compliance with relevant standards and regulations.
• Identify and implement solutions to address inefficiencies in work processes.
• Establish and monitor systems for effective request tracking and follow-through.
• Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving.
• Champion a high-performance culture within the People Services team.
• Provide guidance and coaching for team members to achieve excellence.
• Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives.
• Uphold high standards for service delivery by ensuring precision and consistency in all outputs.
• Implement checks and balances to maintain data integrity across systems.
  
  

Requirements

• At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities
• Strong knowledge of payroll regulations, statutory requirements, and best practices.
• Organised and a good eye for details
• Champions process improvement
• Values operational excellence
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Project Management
• Analytical Thinking
• Critical Thinking
• Customer Orientation
• Communication
• Technical expertise in HRIS and Google Workspace
  
  

Apply for this job

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Ninja Van Malaysia by 2x

Get notified about new Human Resources Services Manager jobs in Subang Jaya, Selangor, Malaysia .

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Join to apply for the

Assistant Manager, Human Resources (People Services)

role at

Ninja Van Malaysia 3 weeks ago Be among the first 25 applicants Join to apply for the

Assistant Manager, Human Resources (People Services)

role at

Ninja Van Malaysia Subang Jaya, Selangor, Malaysia

Human Resource – Human Resources /

Permanent, Full-time /

On-site

Apply for this job

Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions

Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements. Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions. Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays. Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes. Assist in the preparation and submission of ad-hoc and scheduled reports. Support audit processes and ensure compliance with relevant standards and regulations. Identify and implement solutions to address inefficiencies in work processes. Establish and monitor systems for effective request tracking and follow-through. Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving. Champion a high-performance culture within the People Services team. Provide guidance and coaching for team members to achieve excellence. Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives. Uphold high standards for service delivery by ensuring precision and consistency in all outputs. Implement checks and balances to maintain data integrity across systems.

Requirements

At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities Strong knowledge of payroll regulations, statutory requirements, and best practices. Organised and a good eye for details Champions process improvement Values operational excellence Bachelor's degree in Human Resources, Business Administration, or a related field. Project Management Analytical Thinking Critical Thinking Customer Orientation Communication Technical expertise in HRIS and Google Workspace

Apply for this job Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Human Resources Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Ninja Van Malaysia by 2x Get notified about new Human Resources Services Manager jobs in

Subang Jaya, Selangor, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Manager, HR Business & Benefit Operations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago HR Business Partner - TikTok LIVE - APAC

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Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Chief Human Resources Officer (Financial Services) role at Michael Page

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Chief Human Resources Officer (Financial Services) role at Michael Page

• Lead transformation in a dynamic, values-driven organisation.
• Influence culture and talent across the entire organisation.
  
  
  

• Lead transformation in a dynamic, values-driven organisation.
• Influence culture and talent across the entire organisation.
  
  
  

About Our Client

This role is with a large organization in the Financial industry, known for its established presence and commitment to delivering quality service. The company operates in a fast-paced and competitive market, offering a professional environment that fosters growth and innovation.

Job Description

Strategic Leadership

• Define and execute the HR vision, strategy, and roadmap to support the institution's growth and transformation agenda.
• Act as a trusted advisor to the CEO, Board, and senior leadership on all people-related matters.
• Lead organisational design, workforce planning, and change management initiatives to align with evolving business needs.
  
  
  

Talent Management & Culture

• Drive talent acquisition, succession planning, leadership development, and employee engagement strategies.
• Champion diversity, equity, and inclusion to strengthen the organisation's culture.
• Build a future-ready workforce with the right skills and capabilities for the financial services sector.
  
  
  

Operational Excellence

• Oversee compensation & benefits, performance management, and employee relations frameworks.
• Ensure HR policies and practices are compliant with regulatory requirements and industry standards.
• Leverage HR analytics to provide actionable insights and measure organisational effectiveness.
  
  
  

The Successful Applicant

• Bachelor's degree in HR, Business, or related field (Master's preferred).
• Minimum 18 years of HR leadership experience, with at least 7 years in a senior executive role within financial services.
• Proven track record in driving transformation, leading through change, and managing complex stakeholder relationships.
• Strong knowledge of regulatory and compliance requirements in the banking/financial sector.
  
  
  

What's on Offer

• Opportunity to shape the HR strategy of a leading financial institution.
• Work closely with C-suite and Board on organisational transformation.
• Competitive executive package with performance incentives.
  
  
  

Contact: Ben Chew

Quote job ref: JN-082025-6808604 Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Training and Human Resources
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Sign in to set job alerts for “Chief Human Resources Officer” roles. Vice President – Employee Engagement (Human Capital)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Director of Human Resources (Pre-opening)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Human Resources & Administration Director (Based in Cambodia)

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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**Job Summary**
The People Services team within VF's Human Resources organization is a vital part of the company's HR structure. It oversees a wide range of HR functions, from onboarding to retirement and offboarding. Key areas include payroll, benefits administration, data management, mobility, employee engagement, and employee query resolution. The team is committed to delivering a best-in-class employee experience throughout the entire employee lifecycle.
As a **Senior Payroll and HR Operations Specialist** based in **Malaysia** , you will play a critical role in ensuring accurate payroll execution, regulatory compliance, and efficient HR operations. This role requires collaboration across departments, management of payroll systems, support for mobility-related matters, and broader HR functions. The ideal candidate will have a strong grasp of Malaysian payroll laws, hands-on experience in both local and regional payroll and HR operations, and excellent attention to detail and communication skills.
This position reports to the **APAC Payroll Lead** .
**Key Responsibilities**
1. **Payroll Processing**
+ Execute end-to-end payroll processing, ensuring accuracy and compliance with statutory regulations, tax laws, and company policies.
+ Collaborate with HR and Finance teams to gather payroll-related data.
+ Review and reconcile payroll reports, resolving discrepancies promptly.
+ Provide centralized HR services across payroll, benefits, and other transactions.
2. **HR Operations**
+ Support HR operations including onboarding, offboarding, and employee lifecycle management.
+ Maintain accurate employee records in compliance with data protection laws.
+ Establish standards and procedures for handling employee queries and HR program administration.
+ Assist in implementing and updating HR policies and procedures.
3. **Statutory Compliance**
+ Stay current with changes in Malaysian labor laws and tax regulations.
+ Ensure timely and accurate submission of statutory payroll and HR reports.
+ Liaise with government authorities on compliance-related matters.
4. **System Management**
+ Maintain and update payroll and HR systems to reflect changes in employee data, benefits, and taxation.
+ Troubleshoot system issues in collaboration with IT or vendors.
+ Conduct regular audits to ensure data integrity.
5. **Benefits Administration**
+ Administer employee benefits including provident fund contributions, health insurance, and allowances.
+ Work with HR and Finance to ensure accurate benefit calculations in payroll.
6. **Communication and Support**
+ Respond to employee inquiries regarding payroll, benefits, HR operations, and mobility.
+ Provide guidance to HR, Finance, and other departments on payroll and HR matters.
+ Conduct training sessions on payroll and HR processes.
7. **Reporting**
+ Generate and distribute timely and accurate payroll and HR reports.
+ Analyze payroll and HR metrics to support strategic decision-making.
**Requirements**
+ Bachelor's degree in Human Resources, Accounting, Finance, or a related field.
+ Proven experience in payroll and HR operations in Malaysia.
+ Strong knowledge of Malaysian payroll laws, taxation, HR operations, and mobility.
+ Proficiency in payroll and HR software; strong analytical skills.
+ Excellent attention to detail and organizational skills.
+ Strong communication and interpersonal abilities.
R-20250724-0040
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Chief Human Resources Officer (Financial Services)

role at

Michael Page Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Chief Human Resources Officer (Financial Services)

role at

Michael Page Lead transformation in a dynamic, values-driven organisation. Influence culture and talent across the entire organisation.

Lead transformation in a dynamic, values-driven organisation. Influence culture and talent across the entire organisation.

About Our Client

This role is with a large organization in the Financial industry, known for its established presence and commitment to delivering quality service. The company operates in a fast-paced and competitive market, offering a professional environment that fosters growth and innovation.

Job Description

Strategic Leadership

Define and execute the HR vision, strategy, and roadmap to support the institution's growth and transformation agenda. Act as a trusted advisor to the CEO, Board, and senior leadership on all people-related matters. Lead organisational design, workforce planning, and change management initiatives to align with evolving business needs.

Talent Management & Culture

Drive talent acquisition, succession planning, leadership development, and employee engagement strategies. Champion diversity, equity, and inclusion to strengthen the organisation's culture. Build a future-ready workforce with the right skills and capabilities for the financial services sector.

Operational Excellence

Oversee compensation & benefits, performance management, and employee relations frameworks. Ensure HR policies and practices are compliant with regulatory requirements and industry standards. Leverage HR analytics to provide actionable insights and measure organisational effectiveness.

The Successful Applicant

Bachelor's degree in HR, Business, or related field (Master's preferred). Minimum 18 years of HR leadership experience, with at least 7 years in a senior executive role within financial services. Proven track record in driving transformation, leading through change, and managing complex stakeholder relationships. Strong knowledge of regulatory and compliance requirements in the banking/financial sector.

What's on Offer

Opportunity to shape the HR strategy of a leading financial institution. Work closely with C-suite and Board on organisational transformation. Competitive executive package with performance incentives.

Contact: Ben Chew

Quote job ref: JN-082025-6808604

Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Training and Human Resources Industries Financial Services, Accounting, and Banking Referrals increase your chances of interviewing at Michael Page by 2x Sign in to set job alerts for “Chief Human Resources Officer” roles.

Vice President – Employee Engagement (Human Capital)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Director of Human Resources (Pre-opening)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Human Resources & Administration Director (Based in Cambodia)

Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit

RESPONSIBILITIES

The Operations Support Staff assists to ensure smooth running in the day-to-day operations of the adult services centre. This includes, but is not limited to, direct care for clients, facility management and maintenance, operational support, support for centre activities and events, and simple administrative tasks.

Client Care

• Assist in client movement, personal hygiene and toileting

• Clean soiled areas and equipment

• Assist centre staff on client support as needed.

Centre Events/Activities

• Put up/remove decorations for special festivities and events

• Packing and distribution of items for programmes and events

• Arrange refreshments for meetings and functions

Facility Management

• Attend to simple faults and repairs

• Assist in facility inspections and reporting, including safety checks, faults and defects

• Assist the Environment Control Coordinator (ECC) in cleaning and disinfection of surfaces in contact with bodily discharge

• Assist ECC in checking for potential vector breeding areas

Administrative Support

• Sorting, packing and shredding of documents

• Simple filing of documents

• Simple data entry

QUALIFICATIONS

• Completed Primary Education
• At least 3 years of related experience
• (Any other specific requirements e.g. experience with methodology or previous projects done, etc.)

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD #J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.

• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

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