105 Digital Consultant jobs in Malaysia

Job Duties Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. Provide Solution Consulting to Customers and give intelligent response. Responsible for the satisfaction and growth of accounts, and able to identify opportunities for growth and incremental opportunities with client. Manage client escalations and conflict resolution. Develop and sustain strong working relationships with customers, management, development team, test, IT peers and vendors Proactively manage changes in project scope, identify potential crises, and devise contingency plans Taking ownership of client needs/requests and facilitates their completion. Participation in key client meetings including status update meetings and presentation of project deliverables Delivers engaging, informative, well-organized presentations Maintaining profitability of engagements in partnership with project management Qualifications & Skills Minimum Degree in Information Technology, Computer Science, or in digital media , Communications or related degree At least 1 year of experience in handling managing digital accounts and integrated digital projects. Able to handle multiple tasks/projects simultaneously Customer-oriented person with excellent communication skills, written and verbal Excellent at relationship building and interpersonal skills. Ability to maintain poise, confidence and professional disposition under high-pressure situations Candidates with no experience are welcomed Fluent in English and Mandarin Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

Join to apply for the Senior Digital Consultant, GSC role at Guidewire Software

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Join to apply for the Senior Digital Consultant, GSC role at Guidewire Software

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Summary

About Guidewire

Founded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers adapt and thrive in a rapidly evolving industry. Our innovation is fueled by the largest R&D and services teams in the sector, backed by a global ecosystem of partners. Delivered as a cloud service, our platform is continuously evolving to meet the future needs of our customers, some of the world’s most recognized insurance brands.

Join the Guidewire Services Centre (GSC)

Guidewire's market-leading Digital products enable insurance carriers to build and implement leading-edge sales and self-service digital capabilities. These capabilities provide Agents and Policy Holders interfaces to quickly and easily create and service insurance policies. The GSC was established to meet growing global demand for expert implementation of our products. We’re a diverse, high-performing team that supports digital transformation projects for leading insurance companies worldwide.

We’re now looking for highly motivated senior digital front-end developers that are looking to work with current, leading-edge technology to join us – This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.

Job Description

Your Role as a Senior Digital Consultant

As a Senior Digital Consultant, You Will Be At The Forefront Of Delivering Innovative Solutions And Exceptional Service To Our Global Clients. You’ll Partner With Customers And Collaborate Across Multi-disciplinary Teams To

• Work closely with all project stakeholders to deliver complete solutions that serve the business needs.
• Build modern, user-friendly interfaces for insurance apps using Guidewire’s front-end framework, Jutro.
• Advocate for customers to adhere to our powerful Digital out-of-the-box (OOTB) product capabilities to drive value and ensure effective adoption while adhering to best practices and platform standards.
  
  

This is a high-impact role with real responsibility in remote project implementation. Projects vary widely — from upgrades to full implementations of core systems. Over time, you'll have the opportunity to specialize in different project types, regions, or lines of insurance.

What You’ll Do

• Learn and master Jutro, Guidewire Digital design system and front-end framework to become a certified technical consultant and a subject matter expert.
• Build new, innovative user interfaces for the insurance industry using Guidewire Jutro.
• Collaborate with the customers, UI/UX designers, business analysts, and Guidewire implementation teams to deliver end-to-end solutions.
• Deliver solutions following Guidewire best practices, integrating our products with external applications to support our global customers.
• Execute technical testing, refine solutions based on feedback, utilize incidents monitoring tools to communicate issues to and resolve with relevant Guidewire teams and project stakeholders.
• Mentor and/or lead junior team members and guide them in developing advanced skills.
• Lead and promote continuous improvement initiatives within the team.
  
  

What You’ll Bring

Core Skills & Experience

• Languages: Fluent business English required; additional languages (e.g., Chinese, Japanese) are a plus.
• Technical Knowledge:
• Experience with CSS, SASS, and other look-and-feel technologies, automated unit testing using Jest/Enzyme or similar frameworks, exposure to server-side technologies (JSON/RPC, REST).
• Ability to write clean, modular, and well-structured code, ensuring that each component is reusable, maintainable, and easy to understand.
• Knowledge of unit testing fundamentals or similar frameworks.
• Knowledge of Java and Object-Oriented Programming (OOP) languages is beneficial.
• Project Implementation: Exposure in medium to large-scale software implementation or IT consulting projects with the complete software development lifecycle, including design, implementation, testing, and deployment.
• Problem Solving: A result-driven, and tenacious problem solver with a unique blend of technical aptitude.
• Communication: Able to articulate perspectives and support ideas with substantiated reasoning, coupled with intellectual humility.
• Team Collaboration: Ability to work independently, strong desire for continuous learning and contribute to cross-functional teams.
• Stakeholder Management: Interested in building genuine relationships with the customers, confident in/capable of influencing project stakeholders in both technical and non-technical teams.
• Agile Mindset: Familiarity with Agile approaches and collaboration tools like Jira and Confluence.
  

Preferred But Not Required

• Exposure to Invision, Sketch, or other UX prototyping tools.
• Prior work experience in an insurance/financial services company or consulting setting.
• Experience with insurance carriers or technology implementation partners.
• Proficiency in any Guidewire Cloud products.
  
  

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 5-8 years of software development experience using web technologies.
• Highly skilled in JavaScript and React framework – at least 1-2 years of experience with React.
• Knowledge of Agile delivery and Scrum practices.
• Eligible to work in Malaysia and able to travel occasionally to the US, Europe or within APAC.
  
  

What Makes You a Great Fit

You’ll thrive at Guidewire if you embody our core values:

• Collegiality: We work together as equals, value diverse opinions, and support one another.
• Integrity: We act with honesty and transparency in everything we do.
• Rationality: We favor thoughtful, data-driven decisions over assumptions or ego.
  
  

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Software Development

Referrals increase your chances of interviewing at Guidewire Software by 2x

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Join to apply for the

Senior Digital Consultant, GSC

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Guidewire Software 1 week ago Be among the first 25 applicants Join to apply for the

Senior Digital Consultant, GSC

role at

Guidewire Software Get AI-powered advice on this job and more exclusive features. Summary

About Guidewire

Founded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers adapt and thrive in a rapidly evolving industry. Our innovation is fueled by the largest R&D and services teams in the sector, backed by a global ecosystem of partners. Delivered as a cloud service, our platform is continuously evolving to meet the future needs of our customers, some of the world’s most recognized insurance brands.

Join the Guidewire Services Centre (GSC)

Guidewire's market-leading Digital products enable insurance carriers to build and implement leading-edge sales and self-service digital capabilities. These capabilities provide Agents and Policy Holders interfaces to quickly and easily create and service insurance policies. The GSC was established to meet growing global demand for expert implementation of our products. We’re a diverse, high-performing team that supports digital transformation projects for leading insurance companies worldwide.

We’re now looking for highly motivated senior digital front-end developers that are looking to work with current, leading-edge technology to join us – This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.

Job Description

Your Role as a Senior Digital Consultant

As a Senior Digital Consultant, You Will Be At The Forefront Of Delivering Innovative Solutions And Exceptional Service To Our Global Clients. You’ll Partner With Customers And Collaborate Across Multi-disciplinary Teams To

Work closely with all project stakeholders to deliver complete solutions that serve the business needs. Build modern, user-friendly interfaces for insurance apps using Guidewire’s front-end framework, Jutro. Advocate for customers to adhere to our powerful Digital out-of-the-box (OOTB) product capabilities to drive value and ensure effective adoption while adhering to best practices and platform standards.

This is a high-impact role with real responsibility in remote project implementation. Projects vary widely — from upgrades to full implementations of core systems. Over time, you'll have the opportunity to specialize in different project types, regions, or lines of insurance.

What You’ll Do

Learn and master Jutro, Guidewire Digital design system and front-end framework to become a certified technical consultant and a subject matter expert. Build new, innovative user interfaces for the insurance industry using Guidewire Jutro. Collaborate with the customers, UI/UX designers, business analysts, and Guidewire implementation teams to deliver end-to-end solutions. Deliver solutions following Guidewire best practices, integrating our products with external applications to support our global customers. Execute technical testing, refine solutions based on feedback, utilize incidents monitoring tools to communicate issues to and resolve with relevant Guidewire teams and project stakeholders. Mentor and/or lead junior team members and guide them in developing advanced skills. Lead and promote continuous improvement initiatives within the team.

What You’ll Bring

Core Skills & Experience

Languages: Fluent business English required; additional languages (e.g., Chinese, Japanese) are a plus. Technical Knowledge: Experience with CSS, SASS, and other look-and-feel technologies, automated unit testing using Jest/Enzyme or similar frameworks, exposure to server-side technologies (JSON/RPC, REST). Ability to write clean, modular, and well-structured code, ensuring that each component is reusable, maintainable, and easy to understand. Knowledge of unit testing fundamentals or similar frameworks. Knowledge of Java and Object-Oriented Programming (OOP) languages is beneficial. Project Implementation: Exposure in medium to large-scale software implementation or IT consulting projects with the complete software development lifecycle, including design, implementation, testing, and deployment. Problem Solving: A result-driven, and tenacious problem solver with a unique blend of technical aptitude. Communication: Able to articulate perspectives and support ideas with substantiated reasoning, coupled with intellectual humility. Team Collaboration: Ability to work independently, strong desire for continuous learning and contribute to cross-functional teams. Stakeholder Management: Interested in building genuine relationships with the customers, confident in/capable of influencing project stakeholders in both technical and non-technical teams. Agile Mindset: Familiarity with Agile approaches and collaboration tools like Jira and Confluence.

Preferred But Not Required

Exposure to Invision, Sketch, or other UX prototyping tools. Prior work experience in an insurance/financial services company or consulting setting. Experience with insurance carriers or technology implementation partners. Proficiency in any Guidewire Cloud products.

Qualifications

Bachelor's degree in Computer Science, IT, or related field. 5-8 years of software development experience using web technologies. Highly skilled in JavaScript and React framework – at least 1-2 years of experience with React. Knowledge of Agile delivery and Scrum practices. Eligible to work in Malaysia and able to travel occasionally to the US, Europe or within APAC.

What Makes You a Great Fit

You’ll thrive at Guidewire if you embody our core values:

Collegiality: We work together as equals, value diverse opinions, and support one another. Integrity: We act with honesty and transparency in everything we do. Rationality: We favor thoughtful, data-driven decisions over assumptions or ego.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Marketing and Sales Industries Software Development Referrals increase your chances of interviewing at Guidewire Software by 2x Sign in to set job alerts for “Digital Consultant” roles.

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Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Digital Marketing Consultant

Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Your Partner in Smart, Impactful Campaigns

Irwin Solutions is a leader in CRM and marketing solutions, specializing in strategies that boost customer retention, satisfaction, and business prospecting. With expertise in email, SMS, and animation-based marketing, the company empowers businesses to connect with their audiences in innovative ways. Irwin Solutions continues to deliver measurable results and creative excellence to a diverse range of clients worldwide.

Job Description

As a Digital Marketing Consultant , you will support campaign planning, content creation, and project delivery for global clients. You will help produce engaging digital assets, manage data, and collaborate across teams to deliver impactful marketing solutions.

Job Overview

Employment type: Full-time

Shift: Monday – Friday, 08:00 AM – 05:00 PM

Work setup: Onsite, Malaysia

• Government-mandated benefits
• 8 annual leave credits (with additional 10 credits after 5 years)
• Access to unlimited training through Emapta Academy (
• A collaborative and diverse global work culture

The Qualifications We Seek

• Bachelor’s degree in Marketing, Mass Communication, Multimedia, Advertising, or related field
• 0–1 year of experience; fresh graduates are encouraged to apply
• Familiarity with Canva, Adobe Photoshop, or similar tools is preferred
• Strong interest in content creation, digital marketing, or animation is an advantage

Your Daily Tasks

Client Digital Marketing Services (Database Marketing Email/SMS and Animations)

• Assist with setting up and preparing for digital marketing meetings
• Perform basic data wash and management for client campaigns
• Coordinate with the Marketing Coordinator and TechOps teams for client requests

Client Project Delivery (CRM Solutions and Services)

• Support the CRM Manager in liaising with Delivery teams in the Call Centre and TechOps to ensure timely project and campaign deployment
• Create email campaigns and content using BeePro and Adobe Creative Suite
• Develop innovative, compliant content based on client requests
• Create and export artwork for social media uploads
• Generate animation techniques that add value for clients
• Create assets and creatives for animation purposes
• Assist with client marketing campaigns where applicable
• Perform basic data wash and management for client campaigns
• Generate, analyze, and share reports

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia. Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaEra

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing
• Industries Outsourcing and Offshoring Consulting

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Overview

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations.

From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.

With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant based inKuala Lumpur, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services.

Our Digital Learning Consultantplays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.

Your contribution to the team includes:

• Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization.
• Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience.
• Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.

• To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.
• Regular touch point with customer to build a long-trusted partnership that drives business growth.

• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.

What you’ll need to be successful:

• Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training.
• Strong analytical and problem-solving skills, including effective troubleshooting abilities.
• Excellent written and oral communication skills, encompassing both technical and customer-facing language.
• The ability to give clear precise instructions that are readily understandable by non-technical users.

• High proficiency in Microsoft suite of products

• Strong presentation skills and experience presenting to a group is an advantage.

Spirit to Win

If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.

48863 #J-18808-Ljbffr

Overview

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations. From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.

With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant based in Johor, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services.

Our Digital Learning Consultant plays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.

Your contribution to the team includes:

• Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization.
• Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience.
• Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.
• To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.
• Regular touch point with customer to build a long-trusted partnership that drives business growth.
• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.
  
  

What you’ll need to be successful:

• Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training.
• Strong analytical and problem-solving skills, including effective troubleshooting abilities.
• Excellent written and oral communication skills, encompassing both technical and customer-facing language.
• The ability to give clear precise instructions that are readily understandable by non-technical users.
• High proficiency in Microsoft suite of products
• Strong presentation skills and experience presenting to a group is an advantage.
  
  

Spirit to Win

If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.

APAC_Sales_1 #J-18808-Ljbffr

Overview

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations. From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.

With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for aDigital Learning Consultant based in Johor, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services.

Our Digital Learning Consultantplays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.

Your contribution to the team includes:

• Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization.
• Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience.
• Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.
• To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.
• Regular touch point with customer to build a long-trusted partnership that drives business growth.
• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.

What you’ll need to be successful:

• Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training.
• Strong analytical and problem-solving skills, including effective troubleshooting abilities.
• Excellent written and oral communication skills, encompassing both technical and customer-facing language.
• The ability to give clear precise instructions that are readily understandable by non-technical users.
• High proficiency in Microsoft suite of products
• Strong presentation skills and experience presenting to a group is an advantage.

Spirit to Win

If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.

APAC_Sales_1 #J-18808-Ljbffr

Overview

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations. From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe. With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a

Digital Learning Consultant

based in Kuala Lumpur, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services. Our Digital Learning Consultantplays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services. Your contribution to the team includes: Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization. Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience. Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses. To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation. Regular touch point with customer to build a long-trusted partnership that drives business growth. Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams. Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth. What you’ll need to be successful: Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training. Strong analytical and problem-solving skills, including effective troubleshooting abilities. Excellent written and oral communication skills, encompassing both technical and customer-facing language. The ability to give clear precise instructions that are readily understandable by non-technical users. High proficiency in Microsoft suite of products Strong presentation skills and experience presenting to a group is an advantage. Spirit to Win If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions. 48863 #J-18808-Ljbffr

Overview

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations.

From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe. With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant

based in

Johor, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services. Our Digital Learning Consultantplays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services. Your contribution to the team includes: Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization. Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience. Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses. To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation. Regular touch point with customer to build a long-trusted partnership that drives business growth. Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams. Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth. What you’ll need to be successful: Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training. Strong analytical and problem-solving skills, including effective troubleshooting abilities. Excellent written and oral communication skills, encompassing both technical and customer-facing language. The ability to give clear precise instructions that are readily understandable by non-technical users. High proficiency in Microsoft suite of products Strong presentation skills and experience presenting to a group is an advantage. Spirit to Win If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions. APAC_Sales_1 #J-18808-Ljbffr