17 Design Strategy jobs in Malaysia

Select how often (in days) to receive an alert: Senior Manager - Customer Strategy & Design - Banking GTM - ID

Date: 28 Jul 2025 Location: Jakarta, ID

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, andWorldImpact (WSY1)

is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now! Work you will do This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all. As part of

Customer Strategy & Design (CS&D)

, you will work with team to help our clients with their

Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing

and Customer Experience

s, bridging Business and Customer strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology. You will: Lead

strategy &

insights projects byanalyzing

category, client, and customer

,

leveraging

data

and synthesizing for client recommendation Effectively visualize and verbalise recommendations Build strong relationships with client digital and marketing leaders to provide strategic advice on

business futures Lead qual

itative and quantitive and secondary research Responsible for developing and implementing segment marketing strategies and programs across country. Through tight alignment with the sales, business and product organizations, develop and lead on market expansion initiatives to unlock new revenue channels, provide valuable market and customer insights for business growth. Be a key advisor to

CS&D

on go-to-market strategies. With regional business and marketing directions in mind, the role will define our business plans to tap into the growth potential in the region with alignment to the go-to-market plan. Communicate plans across cross-functional teams, execute and monitor success. Provide counsel and insight to the team and

see through the development of design strategie

s to implementation

. Understand and identify key market opportunities. Lead content creation efforts. Deliver coordinated marketing programs to get results with good customer experience. Work with regional heads of Digital functional team, corporate marketing, country sales to plan a wide range of programs. Successfully driving the execution of those programs in the country. Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills Accountable for leading a cross functional team

, integrating product strategy, product design, together with the business and technology teams Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets Develop cross-sector go-to-market strategy in close alignment with

the CS&D

Service Offering. Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to: Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others. Make effective use of resources to optimise value. Demonstrate the success and efficiency of Deloitte through leveraging its network and people. Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders. Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement. Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact. Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives. Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams. Enough about us, let's talk about you If you are someone with: Tertiary qualification in a relevant business

,

strategy

or design discipline. Strong background in selling and delivering i

nnovation, strategy and design

projects, preferably with specific industry verticals. Ability to bring, build industry and partner network to build and drive business growth. Strong track record in building, managing / exceeding sales target Experience in

creating boardroom strategies

in an enterprise or consulting environment. Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions. Experience in selling professional services Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences. · Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented. Proven demonstration of sound business acumen, teamwork and leadership qualities. An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) Due to volume of applications, we regret that only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 105779 In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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Join to apply for the Product Design Lead role at RBC

1 day ago Be among the first 25 applicants

Join to apply for the Product Design Lead role at RBC

What is the opportunity?

Our goal is to be the most valuable design team in capital markets by creating elegant, user-informed experiences for the most complex challenges facing the business.

Job Description

What is the opportunity?

Our goal is to be the most valuable design team in capital markets by creating elegant, user-informed experiences for the most complex challenges facing the business.

Do you want to come in at day 0 and help grow an elite design team? Look no further. As a Product Design Lead, you will be responsible for building a team in a player-coach capacity – contributing to a design strategy, crafting exceptional experiences and scaling your impact by growing the people under you. You will collaborate closely with leaders across the business, executing end-to-end design initiatives.

What will you do?

The Product Design Lead supports trading platforms for the capital markets business. This is one of the most valuable areas in the company and the hiring standards will reflect that:

Responsibilities

• Hire Senior Designers and create an environment where they can thrive.
• Set quality standards for the team.
• Rapidly iterate on designs based on feedback from end users.
• Collaborate with multidisciplinary teams of product managers, traders, engineers, and executive leaders to drive complex, strategic initiatives.
• Communicate complex information using interaction design tools, including user flows, wireframes, etc.
• Create prototypes, presentations, and videos to showcase product vision and get buy-in from key stakeholders.
• Contribute to an existing design system to ensure consistency across our applications and improve the experience across the trading universe.
  
  

Must-haves:

• 5+ years of design management experience.
• Experience working with cross functional teams in shipping transactional experiences.
• Strong visual eye / background in visual design.
• Portfolio with link & password. If the portfolio is not accessible the candidate will not be considered.
• Working knowledge of HTML, CSS & Javascript.
• Familiarity with Design Thinking methodology.
  
  

Nice-to-haves:

• Experience in capital markets, or finance.
• Experience in:
• User research
• Service design
• Mobile native design
• Usability testing
  

Job Skills

Capital Markets, Cascading Style Sheets (CSS), Design Management, Hyper Text Markup Language (HTML), Interaction Design, JavaScript, Product Design, Product Vision, Prototyping, System Designs, Usability Testing, User Flows, User Research, Visual Design, Wireframing

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-21

Application Deadline:

2025-09-30

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Design, Art/Creative, and Information Technology
• Industries Banking and Financial Services

Referrals increase your chances of interviewing at RBC by 2x

Get notified about new Product Designer jobs in Greater Kuala Lumpur .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Intern, Product Designer (UI/UX) | TNG Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Lead Product Designer, Product Analytics

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 3 weeks ago

Designer (Assets at Scale / Adaptations)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 16 hours ago

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Join to apply for the Product Design Engineer role at Koch .

2 days ago Be among the first 25 applicants.

Recruiter at Koch Business Solutions in Katowice, member of Koch Recruiting Team EMEA, Talent Acquisition, Employer Branding

Your Job

Responsible for developing and executing the global strategic direction for assigned customer accounts. Serves as the primary contact for pricing, new product development, technology initiatives, and performance programs related to delivery and quality. Additionally, provides engineering support for high-power projects.

Our Team

Collaborates with internal teams - including Sales, Marketing, Engineering, Finance, and Customer Service - and external partners such as customers, distributors, and suppliers.

What You Will Do

• Support NPDs, MODs, standard options, and legacy product maintenance
• Manage and deliver assigned engineering projects successfully
• Collaborate with cross-functional teams to develop customer-aligned solutions
• Coordinate multiple projects with Engineering, Manufacturing, AQP, Tooling, and Reliability
• Lead technical efforts to meet design and production requirements
• Create and maintain models, drawings, specs, DVP&Rs, and test documentation
• Develop expertise in assigned product families (e.g., PSD, PDD, PK, PS, AS, TS)
• Organize and prioritize tasks independently with supervision as needed
• Align daily activities with organizational goals and the PBM framework
• Manage engineering changes through ECRs and ECNs

Who You Are (Basic Qualifications)

• Bachelor’s degree in mechanical engineering or a related field
• Fundamental understanding of Product Design & Development principles
• Knowledge of material selection for plastic and metal components, considering mechanical, thermal, electrical, and environmental factors
• Basic grasp of Electrical Engineering concepts
• Familiarity with SAP and Product Lifecycle Management (PLM) systems
• Strong verbal and written communication skills; ability to lead and contribute to virtual meetings
• Self-motivated and quick learner, able to work independently with minimal supervision
• Skilled in planning and following project timelines, including contingency planning
• Proficient in data analysis and problem-solving
• Ability to build strong collaboration, communicate effectively, and contribute to positive team dynamics
• Awareness of Agile and Scrum methodologies

We welcome applications from junior-level candidates and recent graduates.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate based on market data. The actual amount may vary depending on the candidate's knowledge, skills, abilities, and location. Please speak with your recruiter for details about our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to healthcare and consumer to data communications. Our team of innovators has made us a global electronics leader. Our products and technologies help us deliver solutions to more markets than ever before.

At Koch, employees are empowered to do their best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Referrals increase your chances of interviewing at Koch by 2x.

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Finexus Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Get to know the role

Product design plays a central role in the way we build products. We take broad concepts, utilize research and data, and turn them into useful and valuable products and features.

As the Lead Product Designer at Finexus, you will own Product Design outcomes - owning quality & excellence across these teams. You will work in a collaborative fashion, exploring the needs of our users and creating impactful solutions for the business. This role will report directly to the Director of Strategy.

The Critical Tasks You Will Perform

• Guide Product Design outcomes and set direction across teams.
• When necessary, be hands-on in designing flows and experiences.
• Manage, mentor and lead a team of Product Designers, setting standards and best practices so that work is consistent.
• Ensure we build the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Defend design decisions and convince partners and stakeholders while at the same time ensuring that decisions are made in the best interest of the company.
• Guide collaboration across domains, functions and teams; facilitate their agreement and efficiencies by increasing discussions, workshops and exploration.
• Guide problem exploration, solution discovery and solution delivery across teams; display autonomy to work and navigate complexity independently.
• Be a force multiplier by helping your designers deliver better work.
• Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams.
• Design simple solutions to complex problems; knit together multiple 'products' in an experience and unlocking new value.
• Produce visual designs that elevates the quality, consistency, and credibility of user experiences.
• Use a variety of prototyping tools and methods to create interactive and realistic prototypes with complex functionality.
• Design new experiences or layouts that evolve and define visual systems
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Art & Design / Creative Multimedia / Industrial Design / Graphic Design / Human-Centered Design or User Experience (UX) / Mechanical Engineering / Environmental Design or Sustainable Design
• Candidate must have worked with Agile frameworks before, collaborating with Product Managers, Software Engineers and stakeholders.
• Preferably at least 7 years of related working experience.
• Excellent communication skills in English language for both spoken and written

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Design, Art/Creative, and Information Technology

Referrals increase your chances of interviewing at Finexus Group by 2x

Kota Damansara, Selangor, Malaysia 15 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Damansara, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Senior Manager, Customer Experience Transformation, Product & Design

Join to apply for the Senior Manager, Customer Experience Transformation, Product & Design role at Malaysia Airlines

Senior Manager, Customer Experience Transformation, Product & Design

Join to apply for the Senior Manager, Customer Experience Transformation, Product & Design role at Malaysia Airlines

Get AI-powered advice on this job and more exclusive features.

Position Title

Position Title

Senior Manager, Customer Experience Transformation, Product & Design

Report To

General Manager, Group Customer Experience

Position Summary

The Senior Manager, Customer Experience Transformation, Product & Design leads the strategic development and execution of customer experiences projects and initiatives across priority touchpoints for Malaysia Aviation Group (MAG). Responsibilities include collaborating with respective touchpoint leads (across the ground experience, in-flight and F&B), the CX Quality and Audit team (to integrate critical customer insights) in support of the Group’s subsidiaries of Airline, Aviation Services and Loyalty. Strong leadership is required to build a skilled team and ensure the highest standards of excellence in the customer journey.

Key Accountability

Strategic Planning and Transformation Management

• Leads and inspires the team to achieve the vision of an ideal customer journey.
• Develops strategies for a seamless customer journey and experience across priority touchpoints (Face-to-Face and Digital Channels), create supporting business cases, and implementation plans that is aligned with business objectives and brand standards.
• Oversees the overall / end-to-end product lifecycle, from identifying opportunities to testing and commercialization, with detailed recommendations and implementation plans.
• Stays updated on industry trends, consumer insights, competitor benchmarks, and best practices to maintain competitiveness and drive business growth.
• Creative, detail-oriented, and strategic thinker with problem-solving, multitasking, and leadership abilities to build high-performing teams and meet deadlines.
  
  

Cross-Functional Collaboration and Leadership

• Aligns products with brand and business goals by using customer insights, market trends, and technology advancements through cross-department collaboration.
• Collaborates with internal business units to ensure seamless experience project and initiatives implementation across touchpoints (Face-to-Face and Digital Channels), gaining buy-in and ensuring operational readiness through pilots, POCs, testing, implementation, and evaluations
• Exceptional communication and collaboration skills to ensure smooth implementation.
  
  

Performance Measurement and Continuous Improvement

• Monitors implementation timelines, tracks KPIs and performance, and adjusts strategies as needed for optimal outcomes.
• Collaborate with cross functional stakeholders for a strong working culture aligned with corporate principles while enhancing productivity, efficiency, and teamwork.
• Identifies and provides training opportunities to upskill team members, ensuring they are equipped with both technical and soft skills required for success.
  
  

Qualification & Working Experience

• Degree in Business Administration / Marketing / Economics / Management etc. with more 10 years experienced in strategic transformation program design and delivery, customer experience management, product development, culture change and employee engagement, and marketing with extensive cross-functional business interaction with in-depth understanding of financials.
  
  

Personality Traits

• Curious and creative
• Resourceful
• Strong integrity
• Agile and adaptable
• Approachable and respectful
• Team player
• Self-motivated and self-driven

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Malaysia Airlines by 2x

Sign in to set job alerts for “Customer Experience Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Manager, Customer Experience (CX) Design

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Experience Senior Associate/Manager Senior Manager / Manager, Customer Experience (OM)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Experience Consultant (based in Selangor, Malaysia) Senior Executive, Customer Experience Training & Quality APAC

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Customer Success Manager - Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Qualitative Customer Success Leader, APAC Manager, Workforce Management (Customer Experience)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Customer Service Lead - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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Senior Manager, Customer Experience Transformation, Product & Design

Join to apply for the

Senior Manager, Customer Experience Transformation, Product & Design

role at

Malaysia Airlines Senior Manager, Customer Experience Transformation, Product & Design

Join to apply for the

Senior Manager, Customer Experience Transformation, Product & Design

role at

Malaysia Airlines Get AI-powered advice on this job and more exclusive features. Position Title

Position Title

Senior Manager, Customer Experience Transformation, Product & Design

Report To

General Manager, Group Customer Experience

Position Summary

The Senior Manager, Customer Experience Transformation, Product & Design leads the strategic development and execution of customer experiences projects and initiatives across priority touchpoints for Malaysia Aviation Group (MAG). Responsibilities include collaborating with respective touchpoint leads (across the ground experience, in-flight and F&B), the CX Quality and Audit team (to integrate critical customer insights) in support of the Group’s subsidiaries of Airline, Aviation Services and Loyalty. Strong leadership is required to build a skilled team and ensure the highest standards of excellence in the customer journey.

Key Accountability

Strategic Planning and Transformation Management

Leads and inspires the team to achieve the vision of an ideal customer journey. Develops strategies for a seamless customer journey and experience across priority touchpoints (Face-to-Face and Digital Channels), create supporting business cases, and implementation plans that is aligned with business objectives and brand standards. Oversees the overall / end-to-end product lifecycle, from identifying opportunities to testing and commercialization, with detailed recommendations and implementation plans. Stays updated on industry trends, consumer insights, competitor benchmarks, and best practices to maintain competitiveness and drive business growth. Creative, detail-oriented, and strategic thinker with problem-solving, multitasking, and leadership abilities to build high-performing teams and meet deadlines.

Cross-Functional Collaboration and Leadership

Aligns products with brand and business goals by using customer insights, market trends, and technology advancements through cross-department collaboration. Collaborates with internal business units to ensure seamless experience project and initiatives implementation across touchpoints (Face-to-Face and Digital Channels), gaining buy-in and ensuring operational readiness through pilots, POCs, testing, implementation, and evaluations Exceptional communication and collaboration skills to ensure smooth implementation.

Performance Measurement and Continuous Improvement

Monitors implementation timelines, tracks KPIs and performance, and adjusts strategies as needed for optimal outcomes. Collaborate with cross functional stakeholders for a strong working culture aligned with corporate principles while enhancing productivity, efficiency, and teamwork. Identifies and provides training opportunities to upskill team members, ensuring they are equipped with both technical and soft skills required for success.

Qualification & Working Experience

Degree in Business Administration / Marketing / Economics / Management etc. with more 10 years experienced in strategic transformation program design and delivery, customer experience management, product development, culture change and employee engagement, and marketing with extensive cross-functional business interaction with in-depth understanding of financials.

Personality Traits

Curious and creative Resourceful Strong integrity Agile and adaptable Approachable and respectful Team player Self-motivated and self-driven

Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Malaysia Airlines by 2x Sign in to set job alerts for “Customer Experience Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Manager, Customer Experience (CX) Design

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Experience Senior Associate/Manager

Senior Manager / Manager, Customer Experience (OM)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Experience Consultant (based in Selangor, Malaysia)

Senior Executive, Customer Experience Training & Quality APAC

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Petaling Jaya, Selangor, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Customer Success Manager - Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Qualitative Customer Success Leader, APAC

Manager, Workforce Management (Customer Experience)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Customer Service Lead - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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The Opportunity:

We are seeking an experienced UX/UI Designer to take the lead in our user experience design initiatives. This role requires a visionary who can independently drive comprehensive UI/UX design strategies, utilizing the latest trends and methodologies for both design and user testing.

You will be the key player in stepping into the customer's shoes, visualizing business opportunities, and showcasing customer value. Your primary goal will be to collaborate with business teams to create impactful designs that capture our customer-centric vision across direct and partner channels.

You will demonstrate high-quality design practices, conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges, and illustrate design ideas using storyboards, process flows, and sitemaps.

Key Responsibilities:

• Lead the visualization of complex information and concepts in a simple and effective way across design channels and touchpoints.
• Independently manage a variety of design projects from concept to completion.
• Understand project requirements and concepts, producing engaging design solutions.
• Develop UI mock-ups and high-fidelity prototypes that clearly illustrate how sites function and create original graphic designs.
• Produce final design solutions ranging from banners, interfaces, presentations, and infographics, from drafts to prototypes.
• Pitch creative ideas that enhance projects.
• Collaborate with team members to launch designs.
• Take on special design tasks to support multiple projects.
• Facilitate design project discussions and workshops with users and stakeholders from business, tech, and marketing.
• Conduct user research, usability testing, and gain deep customer insights to co-create with users and stakeholders.
• Develop user experience design and customer journey design where required.
• Apply Design Thinking processes in projects and collaborate with stakeholders to translate customer needs into effective design prototypes

Your skills and experience:

• 5-8 years or more experience in UX/UI space ideally in financial services space
• Experience with design software (e.g. InVision, Figma), graphics editing tools (e.g. Sketch, Photoshop, Illustrator) and user journey tool (e.g. smaply, mural)
• Experience in sprint participation, prototyping tools, understanding in design thinking methodologies
• Understanding of HTML5, CSS3, JavaScript, mobile-first, responsive design, bootstrap
• Storytelling skill via presentation (PowerPoint)

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Izzah Saibudin

#J-18808-Ljbffr

The Opportunity: We are seeking an experienced UX/UI Designer to take the lead in our user experience design initiatives. This role requires a visionary who can independently drive comprehensive UI/UX design strategies, utilizing the latest trends and methodologies for both design and user testing. You will be the key player in stepping into the customer's shoes, visualizing business opportunities, and showcasing customer value. Your primary goal will be to collaborate with business teams to create impactful designs that capture our customer-centric vision across direct and partner channels. You will demonstrate high-quality design practices, conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges, and illustrate design ideas using storyboards, process flows, and sitemaps.

Key Responsibilities: Lead the visualization of complex information and concepts in a simple and effective way across design channels and touchpoints. Independently manage a variety of design projects from concept to completion. Understand project requirements and concepts, producing engaging design solutions. Develop UI mock-ups and high-fidelity prototypes that clearly illustrate how sites function and create original graphic designs. Produce final design solutions ranging from banners, interfaces, presentations, and infographics, from drafts to prototypes. Pitch creative ideas that enhance projects. Collaborate with team members to launch designs. Take on special design tasks to support multiple projects. Facilitate design project discussions and workshops with users and stakeholders from business, tech, and marketing. Conduct user research, usability testing, and gain deep customer insights to co-create with users and stakeholders. Develop user experience design and customer journey design where required. Apply Design Thinking processes in projects and collaborate with stakeholders to translate customer needs into effective design prototypes Your skills and experience: 5-8 years or more experience in UX/UI space ideally in financial services space Experience with design software (e.g. InVision, Figma), graphics editing tools (e.g. Sketch, Photoshop, Illustrator) and user journey tool (e.g. smaply, mural) Experience in sprint participation, prototyping tools, understanding in design thinking methodologies Understanding of HTML5, CSS3, JavaScript, mobile-first, responsive design, bootstrap Storytelling skill via presentation (PowerPoint) At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified Let’s continue to grow together! Location(s): MY - Kuala Lumpur Schedule: Full Time Recruiter name: Izzah Saibudin

#J-18808-Ljbffr

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Perform Test execution on NAND BGAs
+ Perform system Level Reliability and Package Level Reliability Tests on NAND
+ Perform Failure Analysis on the rejected BGAs
+ Develop python scripts to automate log parsing and analysis
**Qualifications**
REQUIRED:
+ Pursuing studies in Bachelors Degree in Electronic, Microelectronic or related Engineering field
PREFERRED:
+ Interest in device, embedded systems
+ Data analysis and statistical methods
+ Electronics materials and fabrication processes
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email