140 Department Manager jobs in Malaysia

KEY RESPONSIBILITIES

Department Management and Store Standards

· Maximize department sales and productivity metrics in line with shop targets

· Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff

· Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

· Ensure and monitor all products are price tagged and bar-coded before display

· Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

· Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence

· Ensure the highest standards of housekeeping, health standards are maintained in store at all times

· Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts

· Optimize floor space based on merchandise availability, storylines and product sell –off

· Inspect merchandise for quality control and report any defects

· Ensure on-time clearance of all soiled and damaged merchandise

· Ensure on-time completion of random pricing checks on products

· Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising

· Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate

· Ensure and monitor promotions, sell offs and ageing stocks

· Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items

· Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team

· Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

· Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

· Execute price revisions suggested by corporate

Customer Service

· Monitor and ensure adherence of customer service standards within the department

· Provide customer satisfaction by delivering exceptional customer service

· Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales service

· Communicate appropriately with customers including proactive greeting and acknowledgement

· Deal with customer queries and complaints effectively

· Follow procedures for dealing with specific customer orders

· Ensure confidentiality with respect to Landmark retail/store sales information

· Never say "No" to customer

People Management / Mentoring

· Support induction of new recruits through buddy system

· Hold weekly and monthly meeting to communicate performance high and lows

· Monitor and facilitate complaint resolution of direct reportees/team members

· Coach and sponsor sales associate within the department

· Oversee deployment and drive motivation levels of the team members

· Mentor team members to ensure greater customer service orientation

REQUIREMENTS

· Excel Knowledge

· Should be a Team Player

· Good Communication & Presentation skills

· A Hard worker with good Problem-Solving skills

Job Types: Full-time, Permanent

Pay: RM3, RM3,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Work Location: In person

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Decathlon KLGCC Mall, Kuala Lumpur which is Opening Soon

Dive right into a leadership role at Decathlon KLGCC Mall-where lifestyle meets prestige

We are seeking diverse profiles with premium customer engagement to drive excellence and deliver standout experiences for our distinguished store.

Located within the prestigious KLGCC Resort, surrounded by an award-winning golf course and adjacent to the Sime Darby Convention Centre, KLGCC Mall offers a workplace environment that inspires growth, innovation, and impact.

Lead with us to shape the future of our First Decathlon Selected Store

Your Responsibilities:

This is a role where you will ensure the long-term customer satisfaction, development of the team, economic performance, and the implementation of the local commercial policy through the implementation of Decathlon Malaysia local commercial policy.

Your Responsibilities:

i. To Customers

• Know the technical features and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Organize and manage the availability of the team to customers according to sales activity (working hours planning and efficient organization)
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers

ii. To The Team

• Recruit sports talents who are sporty, has sense of service, vital, and concrete/practical
• Guarantee the human structure is matched with the Decathlon Malaysia commercial policy and economic targets
• Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meeting, team meeting and daily coaching on floor
• Make a training plan and development plan with the team
• Guarantee the standard employment process

iii. To The Company

• Propose annual objectives (ambition) approved by leader
• Analyze the local market and build the Decathlon Malaysia commercial policy for each sport
• Decide the layout plan and range choice which reflects the commercial policies
• Forecast and manage the economic performance and put action plans to improve with the team throughout the year
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• Manage the sports experience which encourages customers to find new sports and innovations
• Arrange the layout in accordance with implantation principles
• Produce the high-quality implantation's based on internal strategies
• Maintain the layout with good facing to make customers satisfied
• Make sure the stock is accurate and available using the automatic replenishment system

iv. For Safety of People and Goods

• Enforce basic department safety standards
• Apply and enforce all the security procedures (regarding people, goods and cash). Play an active role in combating shrinkage
• Involved to train the team's basic knowledge of safety
• Observe the product safety policy (traceability of sensitive products, use-by dates etc.)
• Lead the store well as duty manager when needed

v. Development and Complementary Skills

• Know and manage the personal development plan and training plan
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader

Requirements:

• I am a Sports Enthusiast-Passion for Sports
• Strong communication skills in English and Bahasa Malaysia(written and spoken) are essential. Other languages is plus
• Minimum qualifications: Bachelors Degree is required
• An entrepreneur, vital and responsible
• Able to communicate effectively with all levels of the organization
• Have a strong desire for continuous improvement and eager to learn
• Enjoy working in a vibrant and agile environment
• Strong interpersonal skills- someone who is ever ready to engage, listen and the ability to influence
• Possess a level of integrity and a team player
• Digitally Savvy
• Fresh Graduates to more experiences candidates are encouraged to apply
• Able to play as part of the team during the busiest times(weekends and holidays)

Note:

Your job application will be redirected to our internal career page. Do fill in the necessary to complete your job application with Decathlon Malaysia

What can you expect?

• Decathlon offers an inclusive and non-discriminatory work environment, and encourages applications from people with disabilities of different ethnicity, in addition to recognizing the importance of a multi-generational workforce, and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities
• 25% Discount on any Purchase of Decathlon products
• Be a part of our exclusive Shareholding Program
• Career Growth progression
• Sports – Work – Life – Balance Working Environment
• Great Medical benefits and more

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Decathlon Johor Stores at Toppen Shopping Centre, City Square and Aeon Bukit Indah.

Would you like to build a smashing career in Retail around Sports?

Game changers and sports enthusiasts, our doors are wide open for you

In this role you will ensure the long-term customer satisfaction, development of the team, Economic Performance, and the implementation of the local commercial policy through the implementation of Decathlon Malaysia local commercial policy.

i. To Customers

• Know the technical features and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Organize and manage the availability of the team to customers according to sales activity (working hours planning and efficient organization)
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers

ii. To The Team

• Recruit sports talents who are sporty, has sense of service, vital, and concrete/practical
• Guarantee the human structure is matched with the Decathlon Malaysia commercial policy and economic targets
• Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meeting, team meeting and daily coaching on floor
• Make a training plan and development plan with the team
• Guarantee the standard employment process

iii. To The Company

• Propose annual objectives (ambition) approved by leader
• Analyze the local market and build the Decathlon Malaysia commercial policy for each sport
• Decide the layout plan and range choice which reflects the commercial policies
• Forecast and manage the economic performance and put action plans to improve with the team throughout the year
• Boost Decathlon Malaysia best sales by using resources and commercialtools
• Manage the sports experience which encourages customers to find new sports and innovations
• Arrange the layout in accordance with implantation principles
• Produce the high-quality implantation's based on internal strategies
• Maintain the layout with good facing to make customers satisfied
• Make sure the stock is accurate and available using the automatic replenishment system

iv. For Safety of People and Goods

• Enforce basic department safety standards
• Apply and enforce all the security procedures (regarding people, goods and cash). Play an active role in combating shrinkage
• Involved to train the team's basic knowledge of safety
• Observe the product safety policy (traceability of sensitive products, use-by dates etc.)
• Lead the store well as duty manager when needed

v. Development and Complementary Skills

• Know and manage the personal development plan and training plan
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader

Note
: Your job application will be redirected to our internal career page. Do fill in the necessary to complete your job application with Decathlon Malaysia.

What can you expect?

• Decathlon offers an inclusive and non-discriminatory work environment, and encourages applications from people with disabilities of different ethnicity, in addition to recognizing the importance of a multi-generational workforce, and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities
• 25% Discount on any Purchase of Decathlon
• products
• Be a part of our exclusive Shareholding Program
• Career Progression
• Sports – Work – Life – Balance Working Environment
• Great Medical benefits and more

Project Management & Execution

• Oversee the planning, execution, and completion of all interior design projects.
• Develop project scopes, timelines, budgets, and resource allocation plans.
• Monitor project progress, conduct regular check-ins, and troubleshoot delays or issues.
• Ensure projects are aligned with client expectations, design intent, and quality standards.

Team Leadership & Coordination

• Manage and mentor a team of project managers, designers, and coordinators.
• Assign tasks based on skillset, availability, and project requirements.
• Facilitate collaboration between design, procurement, and installation teams.
• Lead regular project team meetings to track milestones and resolve roadblocks.

Client & Stakeholder Communication

• Serve as the main point of contact for high-level project communication.
• Present project updates, design concepts, and timelines to clients.
• Maintain strong relationships with clients, contractors, and suppliers.
• Handle conflict resolution and client feedback professionally and proactively.

Operational & Financial Oversight

• Ensure all projects are completed within budget and deliver on profitability targets.
• Review and approve invoices, procurement schedules, and change orders.
• Optimize project workflows to improve efficiency and reduce costs.
• Contribute to the development of project management tools, templates, and SOPs.

• Bachelor's degree in Interior Design, Architecture, Project Management, or related field.
• more then 7+ years of experience in interior design project management renovation(retail/commercial/mall fit-out).
• Strong understanding of design processes, materials, and construction methods.
• Proven experience managing multiple retail or commercial projects.
• Proficiency in project management tools (e.g., Asana, Trello, ), MS Office, and design software (AutoCAD, Revit, SketchUp, etc.).

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Decathlon Penang Stores at Gurney Paragon and Klippa Shopping Centre, Batu Kawan

Would you like to build a smashing career in Retail around Sports?

Game changers and sports enthusiasts, our doors are wide open for you

In this role you will ensure the long-term customer satisfaction, development of the team, Economic Performance, and the implementation of the local commercial policy through the implementation of Decathlon Malaysia local commercial policy.

i. To Customers

• Know the technical features and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Organize and manage the availability of the team to customers according to sales activity (working hours planning and efficient organization)
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers

ii. To The Team

• Recruit sports talents who are sporty, has sense of service, vital, and concrete/practical
• Guarantee the human structure is matched with the Decathlon Malaysia commercial policy and economic targets
• Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meeting, team meeting and daily coaching on floor
• Make a training plan and development plan with the team
• Guarantee the standard employment process

iii. To The Company

• Propose annual objectives (ambition) approved by leader
• Analyze the local market and build the Decathlon Malaysia commercial policy for each sport
• Decide the layout plan and range choice which reflects the commercial policies
• Forecast and manage the economic performance and put action plans to improve with the team throughout the year
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• Manage the sports experience which encourages customers to find new sports and innovations
• Arrange the layout in accordance with implantation principles
• Produce the high-quality implantation's based on internal strategies
• Maintain the layout with good facing to make customers satisfied
• Make sure the stock is accurate and available using the automatic replenishment system

iv. For Safety of People and Goods

• Enforce basic department safety standards
• Apply and enforce all the security procedures (regarding people, goods and cash). Play an active role in combating shrinkage
• Involved to train the team's basic knowledge of safety
• Observe the product safety policy (traceability of sensitive products, use-by dates etc.)
• Lead the store well as duty manager when needed

v. Development and Complementary Skills

• Know and manage the personal development plan and training plan.
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader

Note:

Your job application will be redirected to our internal career page. Do fill in the necessary to complete your job application with Decathlon Malaysia

What can you expect?

• Decathlon offers an inclusive and non-discriminatory work environment, and encourages applications from people with disabilities of different ethnicity, in addition to recognizing the importance of a multi-generational workforce, and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities
• 25% Discount on any Purchase of Decathlon products
• Be a part of our exclusive Shareholding Program
• Career Progression
• Sports – Work – Life – Balance Working Environment
• Great Medical benefits and more

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team.

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.

He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

Business developer:

• Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
• Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director
• Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues
• Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff

Talent leader and developer:

• Communicate on a daily basis technical and stock information related to the product to the Staff in the Department
• Create and maintain a positive and motivating work environment
• Motivate and challenge the team on a daily basis in your department
• Recruit, retain and develop your team
• Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans
• Ensure your team are kept informed of store performance and KPIs
• Identify and develop the strengths of each team member, supporting professional growth through training and coaching
• Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools

Process Manager:

• Ensure that all the processes are in compliance with legal and safety requirements
• Challenge current processes to ensure efficiency and effectiveness in your department
• Take all the necessary measures to ensure loss prevention and safety in the store
• Ensure the correct rotation of the goods in the warehouse for the department involved
• Adhere, inform and follow-up on all Company Policies & Operational Procedures

Brand Promoter:

• Promote the culture of the brand internally and externally
• Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
• Ensure the store atmosphere upholds brand image
• Always lead by example
• Guarantee excellent customer experience
• Personally manage all delicate situations regarding issues related to the product

PROFILE

• Significant experience in the sale of luxury goods or retail
• Proven management experience and the ability to achieve results through providing constructive, feedback and coaching
• Product sensitivity and extensive product knowledge within the category
• Strong knowledge of the market and fashion trends
• High sensitivity to customer experience and loyalty
• Detail orientated and highly organised with the ability to prioritise the needs of the business
• Adaptable in your approach
• Willingness to be involved in innovative projects
• Excellent interpersonal skills and a passion for providing excellent customer service
• A positive attitude with ambition to learn and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Description

WHAT YOU'LL DO

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you'll create an environment where everyone can thrive. Acting in line with our values, you'll contribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
• Take responsibility for your store and department's strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU'LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, to Store Managers and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You'll also connect with the wider Area Team, collaborating across stores to share insights and drive success together.

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

This role will be reporting to the Store Manager.

WHO YOU ARE

We are looking for people with…

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customers experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP.
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than DATE MONTH YEAR. Due to data policies, we only accept applications through career page.

• We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Job Description: * *

• Responsible for leading the Quality Department and acting as the organization's QMR.

• Drive QMS activities throughout company to ensures that the Quality Management System (QMS) is effectively implemented, maintained and improved to meet applicable standards, customer requirements and regulatory compliance.

• Establish and enforce quality policies, SOPs, and quality plan.

• Ensure Company policy/objectives /targets are aligned with business strategy & direction.

• To identify risks and opportunity of context, customer requirements and interested parties for Quality division"

• Monitor and maintain quality KPIs.

• Report to top management on QMS performance and opportunities for improvement.

• Promote awareness of customer and regulatory requirements throughout the organization.

• Lead internal and external audits, management reviews, and compliance actions."

• Maintain documentation control and change management per QMS requirements.

• Maintain company certifications and ensure compliance with regulatory bodies (e.g. ISO 9001, ISO 13485, etc.)."

• Prepare documentation for customer and third-party audits.

• Oversee QA/QC department performance and ensure work smoothly.

• Lead and manage the QA/QC teams, including training, development, and performance evaluation."

• Drive CAPA, 8D, and root cause analysis processes."

• Review and approve quality records (e.g. CoC, batch records, test reports)."

• Lead risk assessments and improvement initiatives.

• To ensure availability and adequacy of required resources to maintain and continually improve management system.

• To establish and drive motivation program (RCA) to employees for continual improvement activities.

• To ensure customer satisfy with Overall Quality Performance.

• To perform any tasks as assigned by superior.

Position Requirement: **

• Worked in a electronics manufacturing industry with managerial position for at least 10 years and above

• Well participated in Management System implementation, New Product Qualification and maintenance

• Experience in plan, conduct/handle and follow up on 1st,2nd & 3rd parties audits

• Familiar & good in practices of ISO9001 / ISO14001 /ISO13485 /RBA/ IATF16949 / ESD S20.20

• Familiar with good in handling practices of RoHS, REACH, Conflict Mineral, Product Safety (UL) "

• Well practised in 7 QC Tools, 8D, 5 Core Tools, Capabilities studies, DMAIC - Experienced in Calibration Management on ISO9001 standard requirement as minimum; with ISO17025 standards requirement will be an advantage

• Possess System, Process based and Product auditing skills & experiences

• Good in Leadership, communication & presentation skills

• Work independently and ability to co-ordinate team to accomplish the assigned project

Job Type: Full-time

Pay: RM9, RM10,000.00 per month

Work Location: In person