31 Delivery Support jobs in Malaysia

Delivery Support Specialist page is loadedDelivery Support Specialist Apply locations Kuala Lumpur, Selangor, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id 1189585 Delivery Support SpecialistThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

• Assists with designing and implementing portions of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
• learns and practices basic analysis
• Implements specified changes to processes and tools to improve performance and efficiency
• Develops understanding of internal and external relationships with stakeholders for process and tool expectations and needs

Education and Experience Required:

• Bachelors in business management or equivalent
• Typically, 0-2 years' experience

Knowledge and Skills:

• Experience or understanding of data collection and analysis tools and software packages.
• Good analytical, statistics and problem solving skills.
• Basic understanding of business and sales operations processes and practices
• Good written and verbal communication skills
• mastery in English and local language.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#malaysia#financialservices

Job:

Sales Operations

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

About Us

Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

COVID Policy

The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.

Standards of Business Conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity

If you’d like more information about your EEO right as an applicant under the law, please click here:

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here . You can also download the posters with information on legal rights and protection by clicking here and here .

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email .

Note: This option is reserved for applicants needingassistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

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Senior Associate, Service Delivery Support Engineer page is loadedSenior Associate, Service Delivery Support Engineer Apply locations All Asia Broadcast Centre time type Full time posted on Posted 30+ Days Ago job requisition id JR08940

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:

WHAT YOU WIL DO:

• Provide first level technical support on any incidents reported which are relevant to BSS Application stacks: CRM, Billing, Broadband, Activation for below business areas:

• PayTV
• Enterprise
• Njoi
• Sooka

• End-To-End understanding on BSS process flow of PayTV, Enterprise, Njoi & Sooka.
• To be able to liaise with multiple parties including CRM Product team, 3PP team, 3rd party vendors as well as internal business stakeholders or users for an effective resolution and escalate to Management if the issue triggered.
• To be able to manage ageing and pending tickets and ensure the tickets are attended within the SLA. To be able to follow up on issues that have been assigned and making sure the users are aware of the updates on the tickets.
• To be the incident manager pic who handles war room for P1/P2 cases throughout Weekdays / Weekends / Holidays and provide the necessary update to management till closure of the incident.
• To be able to contribute for reconciliation activities between BSS applications, Datawarehouse & SAP to ensure the data is sync and no revenue leakage.
• To be able to validate the bill generated for customer based on their subscription information in the CRM and highlight if there is any incorrect charging or missing of charges.
• To be able to handle any ad-hoc requests on Billing related validation for reconciliation activity.
• Trigger relevant business flow APIs using postman to trouble shoot the incidents
• Able to navigate through AWS CloudWatch to get the API logs between CRM and downstream systems to troubleshoot the issues.
• To be able to query the database using SQL to fetch details from database to identify the impacted customer accounts for any incidents.
• To continuously follow SOP, validate the changes and look at process improvement to reduce risk of Audit Finding.
• To provide proactive updates to manager on the incident delivery status or any alarming issues.
• To be able to identify the recurring issues, raise it as Problem ticket and follow up with relevant team for the RCA and permanent fixes.
• To handle war room for P1/P2 cases throughout Weekdays / Weekends / Holidays support.
• Coordinate between Product team and Business Owners for all the service requests category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and follow with respective business owner for test validation and deliver to production.
• To handle all the incidents category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and troubleshoot if the incidents can be resolved within permissible level of application access.

REQUIREMENTS:

WHO YOU ARE:

• A bachelor’s degree in computer science with Minimum of 3+ years working experience in implementing and supporting complex business systems such as Billing and CRM. Exposure to Operational management and support of IT Applications. Real-time application support preferred.
• Very good domain knowledge and functional understanding of Business Support applications
• Willing standby 24x7 and possess own transport
• Able to follow-up on issues, perform multi-tasking & prioritize tasks
• Competent with common PC based Office Automation software (e.g. word-processors, spreadsheet, mail applications, etc)
• Good analytical skills with ability to understand business and technical requirements
• Ability to communicate and work well with vendors, end users and senior management
• Scripting: Shell, XML, J2EE, PL/SQL, Stored Procedures
• Basic programming skills in SQL
• Comprehension of the complete software life cycle.
• Experience with API triggering
• Experience in AWS Cloud Watch to fetch the logs
• Experience in the following is preferred:Billing, CRM, ERP,Unix, Windows OS
• Ability to communicate well, both orally and in written form.
• Ability to identify problems and prioritize action items.
• Trouble-shooting capabilities.
• Strong interpersonal skills desired

It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best

Similar Jobs (1) Senior Associate, Service Delivery Support Engineer locations All Asia Broadcast Centre time type Full time posted on Posted 17 Days Ago

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HR Service Delivery Support provides support to the APAC region by offering comprehensive transactional and administrative support for various HR processes. This role is crucial in ensuring efficient HR functions across the employee lifecycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a key role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/APAC Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Job Responsibilities:

1. Supervise the HRSD Support team (organized by country/language).
2. Act as a team leader: ensure onboarding activities, presence, availability, access rights, tools, etc.
3. Participate in developing a Service Delivery cross-training plan and ensure team members are appropriately trained.
4. Serve as escalation point for support team to resolve complex issues.
5. Monitor tickets, activities, and team performance daily.
6. Ensure high standards of quality, productivity, and accountability within the team.
7. Coach team members to drive improvements and uphold service standards.
8. Build strong relationships with key customers and partners (HR Service Center, Employees, HR community) to meet end-user expectations.
9. Partner with the HRSC and APAC HR Team within the tiered governance structure.
10. Implement continuous improvement activities across HRSD Support Team and support HR Centers of Excellence (CoEs) to improve core HR processes.
11. Support Service delivery analysts in resolving issues by providing root-cause analysis and intervention plans. Act as escalation point for issue resolution.
12. Participate in and represent the APAC region in regular HR Service Delivery review meetings.
13. Maintain work documentation, reviewing and updating routinely.
14. Partner with Regional Process Lead to ensure proper processes are in place.
15. Support optimization and updates to HR processes working with the HRSC.
16. Track Service Level Agreements (SLAs) and measure performance against team/individual criteria.
17. Monitor cases to ensure quality and consistency across APAC, providing feedback and coaching where necessary.
18. Ensure services comply with corporate policies, procedures, and relevant regulations.
19. Prioritize activities based on SLAs/Key Performance Indicators (KPIs).
20. Oversee case dispatching within the HRSD Support team.
21. Monitor case volume and resource allocation.
22. Escalate and resolve difficult cases and manage customer relationships as needed.
23. Lead, develop, and coach the support team through ongoing feedback, training, and development planning.

Job Requirements:

• Bachelor’s degree in human resources or a related field.
• Business Administration or related disciplines preferred.
• At least 10+ years of HR experience, including Talent Acquisition, Total Rewards, Benefits administration, and HR solutions.
• Strong communication and writing skills in English, Mandarin, & Malay .
• Experience with SuccessFactors and ServiceNow preferred.
• Proficient in MS Office Applications (Excel, Word, PowerPoint).
• Analytical and logical thinking abilities.
• Experience leading diverse teams.

Additional Qualifications & Competencies:

• Customer service orientation: Ability to provide excellent support and service to internal and external clients.
• Problem-solving skills: Ability to identify issues and develop effective solutions.
• Attention to detail: Ensuring accuracy and thoroughness in all tasks.
• Team collaboration: Ability to work effectively within a team and across departments and markets.
• Adaptability: Flexibility to handle changing priorities and workloads.

About Us

As a global medical technology leader for over 40 years, Boston Scientific’s mission is to transform lives through innovative medical solutions that improve patient health. If you’re looking to make a difference around the world and locally, this is the place to do it.

Job Segment: Recruiting, Compensation, Manager, Administrative Assistant, HR, Human Resources, Management, Administrative

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Purpose Statement

HR Service Delivery Support, provides support to the APAC region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/APAC Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Job Responsibilities

• Supervise the HRSD Support team (to be organized by country/language).
• Act as a team leader: ensure onboarding activities, presence, availability, access rights, tools, etc.
• Participate in the development of a Service Delivery cross-training plan and ensure team members become appropriately trained.
• Escalation points for support team to resolve complex issues.
• Monitor tickets, activities & performance of the team daily.
• Ensure strong quality as well as productivity standards & accountability within the team.
• Coach team members to drive improvements and service standards.
• Build strong relationships with key customers & partners (HR Service Center (HRSC), Employees & HR community) to meet end-user expectations.
• Partner with the HRSC and APAC HR Team to the tiered governance structure.
• Execute continuous improvement activities across HRSD Support Team and support HR Center of Excellence (CoEs) to improve core HR processes.
• Support Service delivery analysts in issue resolution by providing information on root-cause analysis and execute intervention plans to address issues systemically. Act as point of escalation for any issue resolutions with HR services provided.
• Participate in and represent APAC region in regular HR Service Delivery activity/performance review meetings.
• Ensure work is supported by appropriate documentation which is reviewed, updated, and maintained on a routine basis.
• Partner with Regional Process Lead to ensure appropriate processes are in place.
• Support optimization and updates to HR processes (methods & procedures) working with the HRSC.
• Track Service Level Agreements (SLAs) and measure achievement against team/individual performance criteria.
• Monitor cases to ensure quality and consistency across APAC by providing feedback and coaching HR Service Delivery Support team where necessary.
• Ensure services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements.
• Ensure that the HR Service Delivery Support team prioritizes activities in accordance with SLAs/Key Performance Indicators (KPIs).
• Oversee the dispatching of cases within the HRSD Support team.
• Monitor the volume of cases and activities against available resources.
• Escalate and solve difficult cases and manage customer relationships where necessary.
• Lead, develop and coach Support the team in their professional development needs by ensuring they receive ongoing regular feedback, training and help in identifying, supporting and achieving agreed development objectives.
  
  

Job Requirements

• Bachelor’s degree in human resource or related field.
• Business Administration or related disciplines preferred.
• At least 10+years of HR experience, specifically in Talent Acquisition, Total Rewards, Benefits administration, HR solutions experience.
• Strong communication and writing skills in English, Mandarin & Malay. (To support APAC country)
• Experience with SuccessFactors and ServiceNow preferred
• Proficient in MS Office Applications (Excel, Word, PowerPoint)
• Analytical & logical thinking abilities
• Lead diverse team.
  
  

Additional Qualifications & Competencies

• Customer service orientation: ability to provide excellent support and service to internal and external clients
• Problem-solving skills: ability to identify issues and develop effective solutions
• Attention to detail: Ensuring accuracy and thoroughness in all tasks
• Team Collaboration: Ability to work effectively within a team and across departments and markets
• Adaptability: Flexibility to handle changing priorities and workloads
  
  

About Us

As a global medical technology leader for more than 40 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. #J-18808-Ljbffr

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

• Provide first-level technical support for incidents related to BSS Application stacks: CRM, Billing, Broadband, Activation across business areas such as PayTV, Enterprise, Njoi, and Sooka.
• Understand BSS process flows for PayTV, Enterprise, Njoi & Sooka.
• Liaise with CRM Product team, 3PP vendors, and internal stakeholders for effective resolution and escalate issues as necessary.
• Manage ageing and pending tickets, ensure SLAs are met, and communicate updates to users.
• Handle war room situations for P1/P2 incidents and provide updates to management until resolution.
• Contribute to reconciliation activities between BSS applications, Datawarehouse & SAP to prevent revenue leakage.
• Validate customer bills based on CRM data, identify incorrect charges or missing charges.
• Handle ad-hoc billing validation requests for reconciliation.
• Use Postman to trigger APIs for troubleshooting incidents.
• Navigate AWS CloudWatch logs to troubleshoot API issues.
• Query databases using SQL to fetch details and identify impacted accounts.
• Follow SOPs, validate changes, and suggest process improvements to reduce audit risks.
• Provide proactive incident updates to managers.
• Identify recurring issues, raise problem tickets, and follow up for RCA and fixes.
• Support war room activities for P1/P2 cases during weekdays, weekends, and holidays.
• Coordinate with Product and Business Owners on service requests and incident resolutions related to BSS stacks.

REQUIREMENTS:

• Bachelor’s degree in Computer Science or related field with 3+ years supporting complex business systems like Billing and CRM.
• Strong domain knowledge of Business Support applications.
• Willing to standby 24x7 and possess own transport.
• Ability to follow up, multitask, and prioritize effectively.
• Proficient with Office automation tools.
• Good analytical, communication, and interpersonal skills.
• Scripting skills: Shell, XML, J2EE, PL/SQL, Stored Procedures; basic SQL knowledge.
• Experience with API triggering and AWS CloudWatch logs.
• Preferred experience in Billing, CRM, ERP, Unix, Windows OS.

Job Requirements Company Benefits

At Astro, you can develop your technical and soft skills through apprenticeships, training, and leadership programs.

We celebrate achievements and organize engaging events throughout the year.

Our rotation and development plans allow you to gain diverse experience in Malaysia’s leading entertainment industry!

Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across TV, radio, digital, and commerce platforms. As a trusted brand, Astro entertains and informs Malaysians with diverse content, engaging 24 million individuals. We are Malaysia’s biggest content creator, in a market where.

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Senior Associate, Service Delivery Support Engineer

Astro Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Senior Associate, Service Delivery Support Engineer role at Astro

Senior Associate, Service Delivery Support Engineer

Astro Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the Senior Associate, Service Delivery Support Engineer role at Astro

Get AI-powered advice on this job and more exclusive features.

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.
  
  

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.
  
  

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

Job Responsibilities

WHAT YOU WIL DO:

• Provide first level technical support on any incidents reported which are relevant to BSS Application stacks: CRM, Billing, Broadband, Activation for below business areas:
• PayTV
• Enterprise
• Njoi
• Sooka
• End-To-End understanding on BSS process flow of PayTV, Enterprise, Njoi & Sooka.
• To be able to liaise with multiple parties including CRM Product team, 3PP team, 3rd party vendors as well as internal business stakeholders or users for an effective resolution and escalate to Management if the issue triggered.
• To be able to manage ageing and pending tickets and ensure the tickets are attended within the SLA. To be able to follow up on issues that have been assigned and making sure the users are aware of the updates on the tickets.
• To be the incident manager pic who handles war room for P1/P2 cases throughout Weekdays / Weekends / Holidays and provide the necessary update to management till closure of the incident.
• To be able to contribute for reconciliation activities between BSS applications, Datawarehouse & SAP to ensure the data is sync and no revenue leakage.
• To be able to validate the bill generated for customer based on their subscription information in the CRM and highlight if there is any incorrect charging or missing of charges.
• To be able to handle any ad-hoc requests on Billing related validation for reconciliation activity.
• Trigger relevant business flow APIs using postman to trouble shoot the incidents
• Able to navigate through AWS CloudWatch to get the API logs between CRM and downstream systems to troubleshoot the issues.
• To be able to query the database using SQL to fetch details from database to identify the impacted customer accounts for any incidents.
• To continuously follow SOP, validate the changes and look at process improvement to reduce risk of Audit Finding.
• To provide proactive updates to manager on the incident delivery status or any alarming issues.
• To be able to identify the recurring issues, raise it as Problem ticket and follow up with relevant team for the RCA and permanent fixes.
• To handle war room for P1/P2 cases throughout Weekdays / Weekends / Holidays support.
• Coordinate between Product team and Business Owners for all the service requests category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and follow with respective business owner for test validation and deliver to production.
• To handle all the incidents category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and troubleshoot if the incidents can be resolved within permissible level of application access.
  
  

Requirements

WHO YOU ARE:

• A bachelor’s degree in computer science with Minimum of 3+ years working experience in implementing and supporting complex business systems such as Billing and CRM. Exposure to Operational management and support of IT Applications. Real-time application support preferred.
• Very good domain knowledge and functional understanding of Business Support applications
• Willing standby 24x7 and possess own transport
• Able to follow-up on issues, perform multi-tasking & prioritize tasks
• Competent with common PC based Office Automation software (e.g. word-processors, spreadsheet, mail applications, etc)
• Good analytical skills with ability to understand business and technical requirements
• Ability to communicate and work well with vendors, end users and senior management
• Scripting: Shell, XML, J2EE, PL/SQL, Stored Procedures
• Basic programming skills in SQL
• Comprehension of the complete software life cycle.
• Experience with API triggering
• Experience in AWS Cloud Watch to fetch the logs
• Experience in the following is preferred:Billing, CRM, ERP,Unix, Windows OS
• Ability to communicate well, both orally and in written form.
• Ability to identify problems and prioritize action items.
• Trouble-shooting capabilities.
• Strong interpersonal skills desired It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Entertainment Providers

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Senior Associate, Service Delivery Support Engineer

Astro Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Senior Associate, Service Delivery Support Engineer

role at

Astro Senior Associate, Service Delivery Support Engineer

Astro Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants Join to apply for the

Senior Associate, Service Delivery Support Engineer

role at

Astro Get AI-powered advice on this job and more exclusive features. We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly.

WHY JOIN US?

We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

Job Responsibilities

WHAT YOU WIL DO:

Provide first level technical support on any incidents reported which are relevant to BSS Application stacks: CRM, Billing, Broadband, Activation for below business areas: PayTV Enterprise Njoi Sooka End-To-End understanding on BSS process flow of PayTV, Enterprise, Njoi & Sooka. To be able to liaise with multiple parties including CRM Product team, 3PP team, 3rd party vendors as well as internal business stakeholders or users for an effective resolution and escalate to Management if the issue triggered. To be able to manage ageing and pending tickets and ensure the tickets are attended within the SLA. To be able to follow up on issues that have been assigned and making sure the users are aware of the updates on the tickets. To be the incident manager pic who handles war room for P1/P2 cases throughout Weekdays / Weekends / Holidays and provide the necessary update to management till closure of the incident. To be able to contribute for reconciliation activities between BSS applications, Datawarehouse & SAP to ensure the data is sync and no revenue leakage. To be able to validate the bill generated for customer based on their subscription information in the CRM and highlight if there is any incorrect charging or missing of charges. To be able to handle any ad-hoc requests on Billing related validation for reconciliation activity. Trigger relevant business flow APIs using postman to trouble shoot the incidents Able to navigate through AWS CloudWatch to get the API logs between CRM and downstream systems to troubleshoot the issues. To be able to query the database using SQL to fetch details from database to identify the impacted customer accounts for any incidents. To continuously follow SOP, validate the changes and look at process improvement to reduce risk of Audit Finding. To provide proactive updates to manager on the incident delivery status or any alarming issues. To be able to identify the recurring issues, raise it as Problem ticket and follow up with relevant team for the RCA and permanent fixes. To handle war room for P1/P2 cases throughout Weekdays / Weekends / Holidays support. Coordinate between Product team and Business Owners for all the service requests category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and follow with respective business owner for test validation and deliver to production. To handle all the incidents category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and troubleshoot if the incidents can be resolved within permissible level of application access.

Requirements

WHO YOU ARE:

A bachelor’s degree in computer science with Minimum of 3+ years working experience in implementing and supporting complex business systems such as Billing and CRM. Exposure to Operational management and support of IT Applications. Real-time application support preferred. Very good domain knowledge and functional understanding of Business Support applications Willing standby 24x7 and possess own transport Able to follow-up on issues, perform multi-tasking & prioritize tasks Competent with common PC based Office Automation software (e.g. word-processors, spreadsheet, mail applications, etc) Good analytical skills with ability to understand business and technical requirements Ability to communicate and work well with vendors, end users and senior management Scripting: Shell, XML, J2EE, PL/SQL, Stored Procedures Basic programming skills in SQL Comprehension of the complete software life cycle. Experience with API triggering Experience in AWS Cloud Watch to fetch the logs Experience in the following is preferred:Billing, CRM, ERP,Unix, Windows OS Ability to communicate well, both orally and in written form. Ability to identify problems and prioritize action items. Trouble-shooting capabilities. Strong interpersonal skills desired It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

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We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. “

It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.

” JOB RESPONSIBILITIES: WHAT YOU WILL DO: Provide first-level technical support for incidents related to BSS Application stacks: CRM, Billing, Broadband, Activation across business areas such as PayTV, Enterprise, Njoi, and Sooka. Understand BSS process flows for PayTV, Enterprise, Njoi & Sooka. Liaise with CRM Product team, 3PP vendors, and internal stakeholders for effective resolution and escalate issues as necessary. Manage ageing and pending tickets, ensure SLAs are met, and communicate updates to users. Handle war room situations for P1/P2 incidents and provide updates to management until resolution. Contribute to reconciliation activities between BSS applications, Datawarehouse & SAP to prevent revenue leakage. Validate customer bills based on CRM data, identify incorrect charges or missing charges. Handle ad-hoc billing validation requests for reconciliation. Use Postman to trigger APIs for troubleshooting incidents. Navigate AWS CloudWatch logs to troubleshoot API issues. Query databases using SQL to fetch details and identify impacted accounts. Follow SOPs, validate changes, and suggest process improvements to reduce audit risks. Provide proactive incident updates to managers. Identify recurring issues, raise problem tickets, and follow up for RCA and fixes. Support war room activities for P1/P2 cases during weekdays, weekends, and holidays. Coordinate with Product and Business Owners on service requests and incident resolutions related to BSS stacks. REQUIREMENTS: Bachelor’s degree in Computer Science or related field with 3+ years supporting complex business systems like Billing and CRM. Strong domain knowledge of Business Support applications. Willing to standby 24x7 and possess own transport. Ability to follow up, multitask, and prioritize effectively. Proficient with Office automation tools. Good analytical, communication, and interpersonal skills. Scripting skills: Shell, XML, J2EE, PL/SQL, Stored Procedures; basic SQL knowledge. Experience with API triggering and AWS CloudWatch logs. Preferred experience in Billing, CRM, ERP, Unix, Windows OS. Job Requirements

Company Benefits

At Astro, you can develop your technical and soft skills through apprenticeships, training, and leadership programs. We celebrate achievements and organize engaging events throughout the year. Our rotation and development plans allow you to gain diverse experience in Malaysia’s leading entertainment industry! Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across TV, radio, digital, and commerce platforms. As a trusted brand, Astro entertains and informs Malaysians with diverse content, engaging 24 million individuals. We are Malaysia’s biggest content creator, in a market where.

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Senior Associate, Service Delivery Support Engineer page is loaded Senior Associate, Service Delivery Support Engineer Apply locations All Asia Broadcast Centre time type Full time posted on Posted 30+ Days Ago job requisition id JR08940

WHY JOIN US? We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“

It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.

” JOB RESPONSIBILITIES: WHAT YOU WIL DO: Provide first level technical support on any incidents reported which are relevant to BSS Application stacks: CRM, Billing, Broadband, Activation for below business areas: PayTV Enterprise Njoi Sooka End-To-End understanding on BSS process flow of PayTV, Enterprise, Njoi & Sooka. To be able to liaise with multiple parties including CRM Product team, 3PP team, 3rd party vendors as well as internal business stakeholders or users for an effective resolution and escalate to Management if the issue triggered. To be able to manage ageing and pending tickets and ensure the tickets are attended within the SLA. To be able to follow up on issues that have been assigned and making sure the users are aware of the updates on the tickets. To be the incident manager pic who handles war room for P1/P2 cases throughout Weekdays / Weekends / Holidays and provide the necessary update to management till closure of the incident. To be able to contribute for reconciliation activities between BSS applications, Datawarehouse & SAP to ensure the data is sync and no revenue leakage. To be able to validate the bill generated for customer based on their subscription information in the CRM and highlight if there is any incorrect charging or missing of charges. To be able to handle any ad-hoc requests on Billing related validation for reconciliation activity. Trigger relevant business flow APIs using postman to trouble shoot the incidents Able to navigate through AWS CloudWatch to get the API logs between CRM and downstream systems to troubleshoot the issues. To be able to query the database using SQL to fetch details from database to identify the impacted customer accounts for any incidents. To continuously follow SOP, validate the changes and look at process improvement to reduce risk of Audit Finding. To provide proactive updates to manager on the incident delivery status or any alarming issues. To be able to identify the recurring issues, raise it as Problem ticket and follow up with relevant team for the RCA and permanent fixes. To handle war room for P1/P2 cases throughout Weekdays / Weekends / Holidays support. Coordinate between Product team and Business Owners for all the service requests category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and follow with respective business owner for test validation and deliver to production. To handle all the incidents category related to BSS Application stacks: CRM, Billing, Broadband, Activation etc routed to SDMO queue and troubleshoot if the incidents can be resolved within permissible level of application access. REQUIREMENTS: WHO YOU ARE: A bachelor’s degree in computer science with Minimum of 3+ years working experience in implementing and supporting complex business systems such as Billing and CRM. Exposure to Operational management and support of IT Applications. Real-time application support preferred. Very good domain knowledge and functional understanding of Business Support applications Willing standby 24x7 and possess own transport Able to follow-up on issues, perform multi-tasking & prioritize tasks Competent with common PC based Office Automation software (e.g. word-processors, spreadsheet, mail applications, etc) Good analytical skills with ability to understand business and technical requirements Ability to communicate and work well with vendors, end users and senior management Scripting: Shell, XML, J2EE, PL/SQL, Stored Procedures Basic programming skills in SQL Comprehension of the complete software life cycle. Experience with API triggering Experience in AWS Cloud Watch to fetch the logs Experience in the following is preferred:Billing, CRM, ERP,Unix, Windows OS Ability to communicate well, both orally and in written form. Ability to identify problems and prioritize action items. Trouble-shooting capabilities. Strong interpersonal skills desired It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best Similar Jobs (1)

Senior Associate, Service Delivery Support Engineer locations All Asia Broadcast Centre time type Full time posted on Posted 17 Days Ago

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