What Jobs are available for Delivery Support in Malaysia?
Showing 115 Delivery Support jobs in Malaysia
Support Delivery Manager II
Posted 13 days ago
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Job Description
**Does solving complex challenges motive and excite you?**
**Join our Global Support Team!**
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
**Take ownership of prestigious accounts!**
You will operate at the heart of what our business values the most: supporting our customers. You will be a trusted advisor to our high value customers, providing guidance and advice. Part of your job will be proactively supporting on product adoption and managing customer escalations.
As a Support Delivery Manager II, you will be responsible for:
+ Leading client's onboarding experience across a range of relationships and stakeholder matrix
+ Developing good partnership with customer stakeholders, using in-depth knowledge of the products, business processes
+ Being a customer advocate to influence product roadmap/ improvements via engineering partnerships to map features accordingly
+ Identifying & escalate risks to the customer & coordinate across Support, Engineering, Professional Services and Products teams
+ Leveraging on key metrics to build Service Improvement Plans (SIPs) to address business challenges by customers
+ Being a trusted advisor; single point of escalations, driving operational improvements to mitigate future risks
+ Monitoring & customize key performance metrics to mitigate future risks to customer events & adopt best practices
**Do what you love**
To be successful in this role you will:
+ 6 years of relevant experience & Bachelor in Computer Science, Engineering or its equivalent
+ Experience working in account management or customer success role in a technical environment
+ Experience of analyzing data to inform continuous process improvements
+ Have basic understanding of networking and internet protocols such as Managed Security Services, DNS, HTTP and TCP/IP
+ Demonstrate aptitude for building trusted relationships with customers across various levels
+ Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote
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Service Delivery Management Consultant 3- Support
Posted 13 days ago
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Job Description
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP), and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget.
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations.
+ Financial management associated to Field Service Delivery subcontractors
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
**Responsibilities**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP) and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget:
+ Enable Oracle ExaCC/C3 footprint expansion through the implementation and management of Field Service Delivery subcontracting agreements for underlying HW support in designated countries outside of Oracle Service Locations.
+ Enable Oracle Cloud footprint expansion through the implementation and contractual management of Field Service Delivery subcontracting agreements for Datacenter Build/HW support designated countries outside of Oracle Service Locations as per business requirements.
+ Ensure on prem HW support service readiness for newly onboarded FDSP through the OPN program
+ Understand the complexities of the regional and country Service Delivery Partner landscape, including potential channel conflicts;
+ As required, provide Cloud HW Support Management with a detailed analysis (including risks) of the landscape and data-based recommendations for driving service delivery through local partners in designated countries.
+ Ensure services readiness for Oracle's direct engagements (warranty, OEM) in countries outside of Oracle Service Locations) through the implementation of subcontracting agreements with FDSP or other parties as relevant
+ Drive FDSP renewals or offboarding as required
+ Provide input to DAS approval requests for HW support in indirect delivery countries, in line with Oracle System Support policies, strategy and partner landscape
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations:
+ Regular business reviews with key Partners and Oracle staff.
+ Manage compliance to FDSP Addendum delivery contractual requirements and Key Performance Indicators - KPI (e.g. Delivery certification, Parts returns, Parts per SR, etc.).
+ As relevant, conduct Delivery Get Well (DGWP) for under-performing partners in accordance to documented processes.
+ Drive Partner End User Customer Satisfaction through close interaction with partners.
+ Financial management associated to Field Service Delivery subcontractors
+ Budgeting, PO creation & management, monthly forecasting, invoice follow up, variance handling
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
+ Build and maintain close & effective relationships with the Service Delivery Partners, their executive management, and their staff - acting as a "Trusted Advisor" for all aspects of Service Delivery.
+ Manage Service Delivery Partner escalations in conjunction with the Situation Management Team & other relevant stakeholders or direct escalations to the appropriate owner as applicable. Resolve disputes when necessary.
+ Collaborate with X-LOB teams (Logistics, HW Sales, Premier Sales, Alliances & Channels, etc.) on Service Delivery Partner related queries.
+ Review/provide input to requests for System Support delivery outside Oracle Service Locations (where Oracle does not have a local legal / delivery presence).
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Customer Service
Posted 13 days ago
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Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Customer Service and Customer Service VIP (Indonesian)
Posted 8 days ago
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Job Description
CUSTOMER SERVICE OFFICER
JOB DESCRIPTIONS:
Answering customer’s questions via phone and/or live chat
Maintaining and updating customers’ accounts
Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
Collecting and analyzing customer’s feedback for service improvement.
REQUIREMENTS:
High School | College Degree | Bachelor Degree.
Experience as Customer Service is preferred but not required.
WITH or WITHOUT work experience in the same position are encourage to apply.
Willing to be TRAINED.
Language Required: NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).
Must be willing to relocate for work in COLOMBO, SRI LANKA.
Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.
Can start ASAP.
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Customer Service Officer
Posted 13 days ago
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Job Description
Customer Service Officer
**Job Description:**
**What You'll Be Doing**
+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
+ Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
+ Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
+ Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
**What We Are Looking For**
+ Diploma or Degree in any fields.
+ Experience in customer service (order management) or buyer from manufacturing industry is a plus.
+ Possess excellent communication and interpersonal skills in English.
+ Proficient with Microsoft office software's, especially for Excel (Pivot, VLOOKUP).
+ Customer-service oriented, analytical and problem-solving mindset.
+ Self-motivated and ability to prioritize tasks with sense of urgency.
+ **Fresh graduates are welcomed to apply** .
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical Insurance
+ Life Insurance
+ Year-end bonus
+ Performance Bonus
+ 5-Day Work Week
+ Growth Opportunities
+ And more!
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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Customer Service Representative
Posted 13 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Customer Service Intern
Posted today
Job Viewed
Job Description
RESPONSIBILITIES
We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.
You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
Your main focus :
+ Review current ways of working across SEA markets.
+ Work with Customer Service on order and return management.
+ Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
+ Understand initiative process, review and deploy best practices to optimize order and returns processes.
+ Deploy KPI to track and measure effectiveness of new processes
YOU ARE A COTY FIT
+ Undergraduates who can commit **ideally 6 months** for a **full-time internship.**
+ Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
+ Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
+ Possesses cross-cultural awareness and high emotional intelligence.
+ Articulate, with the ability to work in a fast-paced environment.
+ Good balance of a professional attitude while having fun.
+ Strong interest in consumer goods, makeup and beauty products.
+ Strong desire to learn along with a strong sense of ownership.
+ Persuasive, resilient and flexible, able to easily adapt to new challenges.
+ Passionate, enthusiastic and driven to regularly follow-up with loose ends.
+ Able to thrive despite challenges while adopting a positive attitude under pressure.
OUR BENEFITS
+ A salary that matches your knowledge and experience
+ Great holiday benefits
+ Comprehensive medical and commercial insurance
+ Fair rewards given based on performance and individual abilities
RECRUITMENT PROCESS
1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Country/Region: MY
City: Kuala Lumpur
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Executive, Customer Service
Posted 28 days ago
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**Executive, Customer Service**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
The **Executive, Customer Service** will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.
**Your Impact**
**Customer Experience Management**
- Take ownership of customers' issues and follow problems through to resolution
- Ensure customer satisfaction and provide professional customer support
- Handle escalated complaints and feedback from customers
- Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
- Manage orders via the system according to customer's request
- Liaise with internal and external stakeholders to resolve customer issues
**Improvement to Company Branding**
- Build sustainable relationships and engagement with customers
- Gather and bring up customer feedback on products, sales and marketing team
**Knowledge Sharing**
- Share effective workarounds and knowledge with team members
**Qualifications**
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Excellent communication skills, with the ability to multi-task and work under tight deadlines
+ Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
+ Prior knowledge of Salesforce is an advantage
+ Excellent organizational skills with great attention to detail
+ Motivated, independent, and resourceful to provide solutions to customer
+ Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Kuala Lumpur, Kuala Lumpur, MY, 50250
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
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Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
Job ID
Posted
18-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Petaling Jaya - Selangor - Malaysia
**Customer Service Representative (Petaling Jaya)**
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
**CBRE Global Workplace Solutions (GWS)**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
**About the Role:**
As a CBRE Customer Service Representative, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
+ Dispatch service request work orders for completion by vendors.
+ Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
+ Contact the customer for information and communicate the steps in the work order process.
+ Run, review, and distribute various customer service reports, as necessary.
+ Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You'll Need:**
+ High School Diploma or GED with 2-3 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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