278 Delivery Operations jobs in Malaysia
Delivery Operations Support
Posted 17 days ago
Job Viewed
Job Description
Delivery Operations Support page is loadedDelivery Operations Support Apply locations Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia time type Full time posted on Posted Yesterday job requisition id 20138069
Date Posted:
2025-07-08Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaRole Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.
Key Responsibilities:
Repair Fulfillment Operations
•Coordinate part ordering based on technician feedback and service reports.
•Verify part eligibility and validate warranty status.
•Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
•Ensure accurate booking and closure of repair jobs, with correct entry into SAP/JDE or relevant systems.
•Maintain and update SMS and related service management platforms.
Documentation & Billing
•Ensure complete and compliant documentation for all billable jobs.
•Handle billing corrections, disputes, and escalations in coordination with internal teams.
•Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.
Data Management & System Accuracy
•Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
•Monitor and validate data entries for consistency, accuracy, and completeness.
•Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).
Performance Monitoring & Continuous Improvement
•Track operational KPIs and generate performance dashboards for internal review.
•Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
•Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.
Key Requirements
•Diploma or Degree in Business, Operations, Logistics, or related field.
•Minimum 3–5 years’ experience in service operations or delivery support, preferably in a high-volume, field service environment.
•Hands-on experience with ERP systems (JD Edwards preferred), CRM, and service management tools.
•Strong analytical and data management skills; Excel proficiency required.
•Excellent attention to detail, organizational, and problem-solving abilities.
•Ability to work collaboratively across departments and communicate effectively with field and sales teams.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .
You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
About UsWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
#J-18808-LjbffrDelivery Operations Support

Posted 5 days ago
Job Viewed
Job Description
2025-07-08
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.
**Key Responsibilities:**
Repair Fulfillment Operations
- Coordinate part ordering based on technician feedback and service reports.
- Verify part eligibility and validate warranty status.
- Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
- Ensure accurate booking and closure of repair jobs, with correct entry into SAP/JDE or relevant systems.
- Maintain and update SMS and related service management platforms.
Documentation & Billing
- Ensure complete and compliant documentation for all billable jobs.
- Handle billing corrections, disputes, and escalations in coordination with internal teams.
- Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.
Data Management & System Accuracy
- Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
- Monitor and validate data entries for consistency, accuracy, and completeness.
- Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).
Performance Monitoring & Continuous Improvement
- Track operational KPIs and generate performance dashboards for internal review.
- Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
- Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.
**Key Requirements**
- Diploma or Degree in Business, Operations, Logistics, or related field.
- Minimum 3-5 years' experience in service operations or delivery support, preferably in a high-volume, field service environment.
- Hands-on experience with ERP systems (JD Edwards preferred), CRM, and service management tools.
- Strong analytical and data management skills; Excel proficiency required.
- Excellent attention to detail, organizational, and problem-solving abilities.
- Ability to work collaboratively across departments and communicate effectively with field and sales teams.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Team Leader - Service Field Delivery Operations

Posted 5 days ago
Job Viewed
Job Description
2025-07-07
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Team Leader - Service Field Delivery Operations** located in Petaling Jaya office. This role is focused on optimizing service workflows, improving system efficiencies, and relieving administrative load from our frontline teams-ultimately enabling better field execution and customer experience.
As a key member of the operations team, you will lead process improvement initiatives, oversee end-to-end service delivery administration, and ensure accurate and timely execution of repair and maintenance support. The ideal candidate must possess strong analytical capabilities and the ability to engage both on the ground and with cross-functional leaders.
**Key Responsibilities**
Operational Leadership
- Lead and manage day-to-day delivery operations processes for field service support, ensuring accuracy, efficiency, and compliance.
- Act as a key liaison between Field Operations, Sales, and internal stakeholders to align on job execution, part management, and customer fulfillment.
- Champion process standardization and implement best practices across field delivery operations.
Process & Workflow Optimization
- Oversee and continuously improve end-to-end workflows including repair bookings, job closures, parts ordering, warranty checks, and billing documentation.
- Coordinate with field technicians to ensure timely and accurate part ordering, tracking, and service job updates.
- Maintain and enhance operational systems (JDE, SAP, SMS) for accurate data capture and reporting.
Data & System Management
- Ensure the accuracy and completeness of service records, job data, and billing details in relevant ERP and CRM systems.
- Manage large volumes of operational data and support performance analytics for delivery efficiency, SLA adherence, and repair turnaround time.
- Drive system-based improvements and workflow automation to minimize manual processing and errors.
Performance Monitoring & Reporting
- Track and report on operational KPIs including booking accuracy, closure timelines, billing errors, and job status updates.
- Support root-cause analysis for delivery-related issues and implement corrective actions to drive operational excellence.
Stakeholder Engagement & Support
- Collaborate with field teams to identify process gaps and provide solutions to improve field efficiency.
- Act as the first point of escalation for field service operational issues related to documentation, system entries, or billing alignment.
- Provide training and support to field coordinators and administrative staff to build operational capabilities at the ground level.
**Key Requirements**
- Diploma or Degree in Operations, Logistics, Business Administration, or related discipline.
- 5-7 years of experience in service delivery or field operations
- Proven track record of managing large data volumes, ensuring data integrity, and using data to support decision-making.
- Analytical mindset with a strong process improvement orientation.
- Able to engage effectively with cross-functional teams and frontline technicians.
- High attention to detail, organized, and self-driven.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Delivery Lead - Business Operations (Health Insurance)
Posted 1 day ago
Job Viewed
Job Description
Location: KL, Malaysia
Summary:
A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.
Required skills:
- Deep understanding of the healthcare insurance industry , including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
- Language Proficiency in English and Cantonese.
- End to end understanding of health insurance claims process, benefits/policy servicing , provider relationship and customer contact center
- Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters
- Lead and manage project teams, fostering collaboration, communication, and professional development.
- Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
- Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
- Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
- Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant. #J-18808-Ljbffr
Delivery Lead - Business Operations (Health Insurance)

Posted 4 days ago
Job Viewed
Job Description
**Location: KL, Malaysia**
**Summary:**
A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.
**Required skills:**
+ Deep understanding of the **healthcare insurance industry** , including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
+ Language Proficiency in **English and Cantonese.**
+ End to end understanding of **health insurance claims process, benefits/policy servicing** , provider relationship and customer contact center
**Roles & Responsibilities:**
+ Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters
+ Lead and manage project teams, fostering collaboration, communication, and professional development.
+ Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
+ Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
+ Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
+ Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.
Ensure projects are delivered within budget and maximize revenue and margins.
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Delivery Lead - Business Operations (Health Insurance)
Posted today
Job Viewed
Job Description
Location: KL, Malaysia
Summary:
A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.
Required skills:
Deep understanding of the
healthcare insurance industry , including relevant regulations, compliance requirements, and market trends. (APAC market is preferred) Language Proficiency in
English and Cantonese. End to end understanding of
health insurance claims process, benefits/policy servicing , provider relationship and customer contact center Roles & Responsibilities:
Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters Lead and manage project teams, fostering collaboration, communication, and professional development. Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction. Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs). Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness. Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical. Ensure projects are delivered within budget and maximize revenue and margins.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant. #J-18808-Ljbffr
Industry X - Productions & Operations Management Consulting
Posted 6 days ago
Job Viewed
Job Description
Join to apply for the S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction) role at Accenture Southeast Asia
As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include:
- Project Controls Strategy & Framework: Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies.
- Schedule Management: Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively.
- Cost Management & Forecasting: Manage budgets, forecasts, analyze cost trends, and support funding requests.
- Risk and Change Management: Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers.
- Governance and Compliance: Ensure adherence to policies and standards, oversee contractor controls.
- Reporting and Analytics: Develop control reports, dashboards, and provide insights through analytics tools.
- Collaboration and Communication: Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests.
- Continuous Improvement: Enhance control processes, conduct lessons-learned reviews.
Minimum requirements:
- Bachelor’s Degree in Construction Management, Engineering, or related field.
- 10+ years in project controls management, with experience in data center or mission-critical projects.
- Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore).
- Experience managing large-scale projects, owner representation, familiarity with MEP systems.
- Strong analytical, communication, and stakeholder management skills.
- Knowledge of industry standards (AACE, PMI) is preferred.
Additional details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Strategy/Planning and Consulting
- Industries: Business Consulting and Services
This job is active and accepting applications.
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About the latest Delivery operations Jobs in Malaysia !
Industry X - Productions & Operations Management Consulting
Posted today
Job Viewed
Job Description
Join to apply for the
S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)
role at
Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:
Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:
Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:
Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:
Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:
Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:
Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:
Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:
Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.
#J-18808-Ljbffr
Inside Sales Team Lead Malaysia Operations Management 17-August-2025
Posted today
Job Viewed
Job Description
Posted date 28 Jul 2025
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Responsible for the day to day management of the contact centre to ensure that KPIs are met.
- Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position
- Experience leading, inspiring and motivating others to meet goals and metrics
- Possess project and resource management skills
- Strong communication and interpersonal skills
- Excellent decision making and analytical skills.
- Excellent verbal and written communication skills in English and the language of supporting market
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing
Customer Service Team Lead Malaysia Operations Management 4-June-2025
Posted 11 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Responsible for the day to day management of the contact centre to ensure that KPIs are met.
- Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position
- Experience leading, inspiring and motivating others to meet goals and metrics
- Possess project and resource management skills
- Strong communication and interpersonal skills
- Excellent decision making and analytical skills.
- Excellent verbal and written communication skills in English and the language of supporting market
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Job Segment: Manager, Call Center, Quality Manager, Advertising, Customer Service, Management, Quality, Marketing