219 Delivery Manager jobs in Malaysia

Avanade Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Delivery Manager role at Avanade

Avanade Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Delivery Manager role at Avanade

Lead service delivery teams in delivering what is defined and outlined in service contracts on accounts of small-to-moderate size/complex projects.

Come join us

As a Service Delivery Manager, you will manage project issues and risks, develop and maintain project work plans, and ensure on-time, on-budget, and quality outcomes. You will manage client expectations, develop customer relationships, and oversee Avanade and subcontractor staff. Engage and manage onshore, offshore, and nearshore workforces, and assist in the sales process. Together we do what matters.

Skills And Experiences

• Demonstrated experience planning and managing projects/programs with geographically dispersed teams.
• Experience managing project/program financials, including budgeting and financial impact assessment.
• Knowledgeable of at least one software development methodology (e.g., Agile, Scrum, SDLC, Waterfall).
• Knowledgeable of Microsoft platform technologies and tools.
• Experience with evaluating and managing technology vendors.
• Clear and concise oral and written communication.
• Proven skills in stakeholder expectations management.
  
  

About You

Characteristics that demonstrate success for this role:

• Analytical, curious, agile
• Team player and good communicator
• Problem-solver, patient and quality-driven
• Self-motivating
• Innovative mindset
  
  

What You'll Do

• Lead service delivery teams in delivering defined service contracts.
• Interface directly with client IT organizations to maintain and develop relationships.
• Serve as the link between delivery resources and client organizations for technical, contractual, and service issues.
• Identify opportunities for continuous improvement.
• Support sales activities and sign-off on delivery center aspects in the sales and contract negotiation process.
• Regularly be on-site with clients to ensure satisfaction and successful delivery.
• Manage and develop customer relationships to achieve mutual goals.
  
  

Learn more

Learn more

To Learn More About Avanade Check Out These Links



LinkedIn



Inside Avanade Blog



Avanade Careers

Enjoy your career

Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you
  
  

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.



Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
  
  

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress
  
  

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Avanade by 2x

Get notified about new Delivery Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kota Damansara, Selangor, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Expression of Interest: Strategic Project Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Project Manager - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kota Damansara, Selangor, Malaysia 4 weeks ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Project Secretariat / PMO, Regional Cards Platform Project, Group Cards, CFS

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Project Management - Warehouse Expansion

Bukit Raja, Selangor, Malaysia 5 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Program Manager – Operational Excellence & Governance, APAC

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Damansara, Selangor, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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**Job Description Summary**
The Delivery Manager is responsible for managing the technical delivery partnering across various levels of the organisation and project team to ensure all the project requirements are delivered as per contract (time, cost, quality, risk management and governance). This would require a close working partnership with Project Managers and the Client Project Management Office Team.
The Delivery Manager would coordinate with the technical subject matter expert (SME) and will have a high level view/understanding of all the products so as to ensure that risk are mitigated.
The Delivery Manager provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role requires high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical management in pre-sales and delivery phases to clients, cross-functional GEV teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key management role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role requires high levels of operational judgment.
**Key Responsibilities:**
+ Work with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) .
+ Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts
+ Collaborate with Technical Leader and SME to deploy GEV transmission and distribution solution to client environments:
+ Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data.
+ Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT.
+ Convert and validate client CIM network models using developed tools and scripts, validating powerflow results.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team.
+ Lead the simulation of project scenarios utilizing combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Debug software, documenting issues for the testing teams.
+ Analyze and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging.
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
**Additional Responsibilities:**
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional/nonfunctional requirements( and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key stakeholders and 3rd Parties
+ Participating & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and are proactive in ensuring they are resolved
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
+ At least 10 years technical experience in WAMS (Wide Area Monitoring System), DERMS ( Distributed Energy Resource Management System ), SCADA and/ or EMS (Energy Management Systems) is essential for this role.
+ Key to success in this role would also include experience in with Kubernates, microservices, data stores like elastic search, PostgreSQL, Kibana, Grafana, kafka
+ Added knowledge in Automatic process deployment, continuous improvement (CI) and continuous deployment (CD),and Ansible would be an added advantage.
+ Ability to analyse emerging energy industry trends and implications on utility clients in the area of DER management, Transmission, Wide area monitoring (WAMS), distribution planning, IT, SCADA and asset management would be an added advantage
+ Ability to demonstrate familiarity with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT) is also key
+ Problem Solving: You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems. You will bring strong evaluation and management skills.
+ Teamwork/OneTeam: You are a natural collaborator and demonstrate a "we before me" attitude.
+ Communication: Strong communication skills as you are able to demonstrate your ability to effectively articulate complex technical topics with internal and external stakeholders
**Desired Characteristics**
+ Growth Mindset.:You are deeply curious and love to ask questions. You're a lifelong learner.
+ Client Focus.
+ This is a client facing role as it requires you to engage and understand their needs and drive for success. You can create powerful user stories detailing the needs of your clients.
+ Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Position: Delivery Manager
Lead service delivery teams in delivering what is defined and outlined in service contracts on accounts of small-to-moderate size/complex projects.
Come join us
As a Service Delivery Manager, you will manage project issues and risks, develop and maintain project work plans, and ensure on-time, on-budget, and quality outcomes. You will manage client expectations, develop customer relationships, and oversee Avanade and subcontractor staff. Engage and manage onshore, offshore, and nearshore workforces, and assist in the sales process. Together we do what matters.
What you will do:
· Lead service delivery teams in delivering defined service contracts.
· Interface directly with client IT organizations to maintain and develop relationships.
· Serve as the link between delivery resources and client organizations for technical, contractual, and service issues.
· Identify opportunities for continuous improvement.
· Support sales activities and sign-off on delivery center aspects in the sales and contract negotiation process.
· Regularly be on-site with clients to ensure satisfaction and successful delivery.
· Manage and develop customer relationships to achieve mutual goals.
Skills and experiences
· Demonstrated experience planning and managing projects/programs with geographically dispersed teams.
· Experience managing project/program financials, including budgeting and financial impact assessment.
· Knowledgeable of at least one software development methodology (e.g., Agile, Scrum, SDLC, Waterfall).
· Knowledgeable of Microsoft platform technologies and tools.
· Experience with evaluating and managing technology vendors.
· Clear and concise oral and written communication.
· Proven skills in stakeholder expectations management.
About you
Characteristics that demonstrate success for this role:
· Analytical, curious, agile
· Team player and good communicator
· Problem-solver, patient and quality-driven
· Self-motivating
· Innovative mindset
Enjoy your career
Some of the best things about working at Avanade:
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1)
(2) Employee Benefits at Avanade | Avanade
.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (3)
(4) Inclusion & Diversity page
.
Create a future for our people that focuses on: - Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by: - Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by: - Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about Avanade check out these links:
(5)
(6) LinkedIn
(7)
(8) Inside Avanade Blog
(9)
(10) Avanade Careers
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

Avanade Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Delivery Manager

role at

Avanade Avanade Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Delivery Manager

role at

Avanade Lead service delivery teams in delivering what is defined and outlined in service contracts on accounts of small-to-moderate size/complex projects.

Come join us

As a Service Delivery Manager, you will manage project issues and risks, develop and maintain project work plans, and ensure on-time, on-budget, and quality outcomes. You will manage client expectations, develop customer relationships, and oversee Avanade and subcontractor staff. Engage and manage onshore, offshore, and nearshore workforces, and assist in the sales process.

Together we do what matters.

Skills And Experiences

Demonstrated experience planning and managing projects/programs with geographically dispersed teams. Experience managing project/program financials, including budgeting and financial impact assessment. Knowledgeable of at least one software development methodology (e.g., Agile, Scrum, SDLC, Waterfall). Knowledgeable of Microsoft platform technologies and tools. Experience with evaluating and managing technology vendors. Clear and concise oral and written communication. Proven skills in stakeholder expectations management.

About You

Characteristics that demonstrate success for this role:

Analytical, curious, agile Team player and good communicator Problem-solver, patient and quality-driven Self-motivating Innovative mindset

What You'll Do

Lead service delivery teams in delivering defined service contracts. Interface directly with client IT organizations to maintain and develop relationships. Serve as the link between delivery resources and client organizations for technical, contractual, and service issues. Identify opportunities for continuous improvement. Support sales activities and sign-off on delivery center aspects in the sales and contract negotiation process. Regularly be on-site with clients to ensure satisfaction and successful delivery. Manage and develop customer relationships to achieve mutual goals.

Learn more

Learn more

To Learn More About Avanade Check Out These Links

LinkedIn

Inside Avanade Blog

Avanade Careers

Enjoy your career

Some of the best things about working at Avanade

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications) Real-time access to technical and skilled resources globally Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

Expanding your thinking Experimenting courageously Learning and pivoting

Inspire greatness in our people by

Empowering every voice Encouraging boldness Celebrating progress

Accelerate the impact of our people by

Amazing the client Prioritizing what matters Acting as one

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Avanade by 2x Get notified about new Delivery Manager jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kota Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Expression of Interest: Strategic Project Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Project Manager - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 2 months ago Kota Damansara, Selangor, Malaysia 1 week ago Kota Damansara, Selangor, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 3 days ago Project Secretariat / PMO, Regional Cards Platform Project, Group Cards, CFS

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Federal Territory of Kuala Lumpur, Malaysia 1 month ago Project Management - Warehouse Expansion

Bukit Raja, Selangor, Malaysia 5 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Program Manager – Operational Excellence & Governance, APAC

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.


Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

• Roles and Responsibilities:
• Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality
• Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations
• Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals
• Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals
• Monitoring service performance and compliance with SLAs.
• Managing client relationships and addressing service-related concerns.
• Coordinating with internal teams to ensure seamless service delivery.
• Conducting regular service reviews and reporting on performance metrics
• Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management
• Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable
• Adept at analyzing complex situations, identifying problems, and proposing effective solutions
• Ability to think critically and make decisions quickly to address service-related challenge
• Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demands
• Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality
• Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction
• Ability to analyze service performance data and make informed decisions to enhance service delivery
• Preferred skills
• Handling Escalations and Issue Resolution
• Continuous Improvement and Quality Assurance
• Coordinating with Internal Teams
• Ensuring Service Level Agreements (SLAs) Compliance
• Overseeing Service Delivery Processes
• Managing Client Relationships
• Additional Skills:
• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills
• Organizational Skills
• Leadership Skills

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.


Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

• Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality
• Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations
• Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals
• Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals
• Monitoring service performance and compliance with SLAs.
• Managing client relationships and addressing service-related concerns.
• Coordinating with internal teams to ensure seamless service delivery.
• Implementing continuous improvement initiatives.
• Conducting regular service reviews and reporting on performance metrics

Skills /Competencies:

Essential Skills:

• Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management
• Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable
• Adept at analyzing complex situations, identifying problems, and proposing effective solutions
• Ability to think critically and make decisions quickly to address service-related challenge
• Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demands
• Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality
• Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction
• Ability to analyze service performance data and make informed decisions to enhance service delivery

Preferred skills

• Handling Escalations and Issue Resolution
• Continuous Improvement and Quality Assurance
• Coordinating with Internal Teams
• Ensuring Service Level Agreements (SLAs) Compliance
• Overseeing Service Delivery Processes
• Managing Client Relationships

Additional Skills:

• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills
• Organizational Skills
• Leadership Skills

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1- . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
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Position Summary:

The Technical Project Manager, or known as Engineering Delivery Manager within Thales, is responsible for leading his team to the completion of engineering tasks within committed budgets, schedules, quality and performance for successful bids and projects delivery. He coordinates and monitors the implementation of all engineering tasks throughout the whole life cycle of a bid/project.

Responsibilities:

· Ensure engineering activities are well managed within constraints of bids/projects, approved architecture, design policy, contracts, and company quality requirements.

· Lead collaborative discussion and co-engineering between internal teams, vendors and customers to analyse, prioritise and validate stakeholders' requirements.

· Ensure that engineering scope, plans and activities satisfy customer requirements, and are delivered on time, on budget and with the required quality.

· Work closely with Design Authority to oversee and approve the outcome of evaluation studies on design alternatives, and to provide advice to both the customer and internal technical teams.

· Through broad consultation, ensure the production of the required documentation in support of the project, to the satisfaction of the customer and internal senior management.

· Liaise with customers on technical, architectural and procedural issues as required, ensure that scope creep is avoided.

· Define the engineering work breakdown structure, project organisation structure, tasks schedule, engineering KPIs, and associated engineering tasks. Tailor as required and ensure all baseline requirements are met.

· Follow up closely on defined KPIs and ensure issues discovered (such as risks of changes, schedule, anomalies, etc) are addressed promptly according to different project phases.

· Perform periodic reporting to internal senior management and customer according to Thales methodology (Chorus) and common methods such as SAFe/SCRUM.

· Ensure the implementation of multi-project synergies and lessons learnt, in order to optimize cost of technical solutions.

· Manage engineering risks & opportunities during bids and project phase, guarantees programme commitments, including those flown down to subcontractors and partners.

· Optimise technical work against costs, schedule and risks from design to validation and acceptance of the solution.

· Develop and implement policies, standards and procedures for the engineering and technical work performed, in conjunction with the functional Engineering Head or Director.

· Manages Work Package Managers (WPM) and Integration Verification, Validation and Qualification (IVVQ) Manager to ensure successful completion of respective milestones.

· Other duties as directed by the Project Manager or functional Engineering Head.

Essential Requirements:

· Degree in Computer Science, Information Technology, Electronics Engineering or related discipline

· Experience working within a Systems Engineering lifecycle

· Experience in IT/security/C2/defence relatedprojects from a Systems Engineering perspective

· Good knowledge on how large projects are managed

· Strong oral and written communications skills

· Strong liaison and stakeholders management skills

· Strong motivation to be involved in all phases of a project life cycle, from bids to project completion

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Job Description

As a Campaign Manager, you’ll work closely with your business team to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.

We are looking for a detail-oriented and proactive Adobe Campaign Manager to manage day-to-day operations for marketing campaigns that leverage Adobe Real-Time CDP (RTCDP) and Adobe Campaign v8 . This role combines audience strategy, execution oversight, and coordination between cross-functional teams to deliver high-performing, compliant, and customer-centric campaigns.

You will own the end-to-end campaign process , from audience readiness through RTCDP to delivery orchestration in Campaign v8, ensuring operational excellence and measurable outcomes.

Responsibilities

1. Campaign Planning & Execution

• Manage the full campaign lifecycle across email, SMS, push, and other channels—from briefing to launch to reporting.
• Collaborate with marketing stakeholders to understand campaign goals and translate them into executable workflows and audience strategies.
• Oversee campaign setup, proofing, approvals, test sends, and final deployment in Adobe Campaign v8 .

2. Audience Management (via Adobe RTCDP)

• Work with data and segmentation teams to define and request audiences within Adobe RTCDP, ensuring timely delivery and alignment to campaign logic.
• Validate audience counts, logic, and targeting criteria before handoff to Campaign v8.

• Coordinate audience refresh schedules and real-time updates for ongoing or trigger-based campaigns.

3. Operational Coordination

• Act as the orchestration lead , managing timelines, dependencies, assets, and approvals across campaign stakeholders.
• Coordinate with Creative, DataOps, QA, Legal/Compliance , and channel teams to ensure on-time and error-free execution.
• Maintain a central campaign calendar , working closely with planners and product teams to avoid collisions or overlaps.

4. QA, Testing & Deployment Oversight

• Conduct or oversee comprehensive quality assurance of audience targeting, personalization logic, dynamic content rendering, and tracking tags.
• Ensure all approvals are captured before live deployment.
• Oversee deployment windows and real-time monitoring of campaign sends; escalate issues promptly.

5. Data Compliance & Governance

• Ensure all campaigns comply with internal governance policies and regional data privacy regulations (GDPR, CCPA, etc.).
• Coordinate with data governance leads to apply appropriate consent, opt-out, and suppression logic in segmentation and delivery processes.
• Manage seed lists , proofs, and audit logs as part of operational documentation.

6. Reporting & Optimization

• Partner with analytics teams to interpret performance reports and derive insights for future optimization.
• Track operational KPIs like send success rate, delivery errors, and execution timelines to improve campaign efficiency.
• Maintain documentation and retrospectives for all major campaigns and apply learnings to future executions.

Day-to-day, your role includes:

• Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
• Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
• Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation
• Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored
• Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction
• Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
• Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
• Performing ongoing CRM platform administration
• Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
• Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
• Supporting debugging, monitoring, and control during production, go-live and post-launch phases
• Lead & train the junior

Qualifications

• 5–6 years of experience in campaign operations , CRM marketing , or MarTech project management , ideally within enterprise environments.
• Strong hands-on experience with Adobe Campaign v8 or v7/classic.
• Familiarity with Adobe RTCDP and audience activation processes.
• Understanding of audience segmentation, campaign logic, personalization, and lifecycle marketing strategies .
• Strong project management and coordination skills across cross-functional teams.
• High attention to detail and a structured approach to QA, documentation, and process governance.

Preferred Qualifications

• Certification on Adobe Campaign V8 and or RTCDP
• Experience with Adobe Experience Platform (AEP) , especially Query Service, Segment Builder, and Identity Services.
• Basic proficiency in HTML, SQL, JavaScript , or understanding of dynamic content scripting in Campaign v8.
• Experience in regulated industries such as finance, telecom, or healthcare is a plus.

• Hands-on experience with one or more of the following CRM platforms:

• Salesforce Marketing Cloud (including Journey Builder and Email Studio)
• Marketing Cloud Account Engagement (formerly Pardot)
• Netcore Cloud
• Mailchimp
• HubSpot
• Braze
• Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix.
• Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform Familiarity with JIRA, Workfront, Confluence , or similar project tracking tools.
• Proficient and familiar working in a technical & digital environment.
• Proficient with Microsoft business applications (Word, Excel, PowerPoint).
• Detail oriented, organized, and a multi-tasker.
• Understanding or interest in event-driven services, automation and continuous delivery.
• The ability to work productively as part of an Agile team.
• Ability to work independently, and collaboratively in a cross-cultural and global environment.
• A desire to continually improve how you and your teamwork.
• The ability to document and communicate clearly and effectively with your team, managers, and stakeholders.
• Knowledge in best practices including data security requirements, CAN SPAM compliance, etc. is an added advantage.
• Prepare training for the team member to learn and pick up new technologies.

Got what it takes? We’d love to hear from you.

Digitas is an equal opportunity employer.

Additional Information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

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Responsibilities:

• Deploy the adequate Practices and Tools tailored (for EDM and WPM) to reach the required maturity according to Project/Product delivery challenges
• Work with the discipline delivery team to make them efficient - identify gaps and associated actions to support delivery continuous improvement
• Capitalize and share knowledge and assets dedicated to delivery discipline
• Manage, develop people/skills & allocation to products/projects
• Take in charge Delivery Lead Staffing (EDM, WPM, Tribe Leader, Chief Product Owner) on project/product with respect to PPMs'/PMs’ requests
• Represent the CC in project reviews
• Reviews of ‘Engineering Deliverability’ for bids (engineering strategy & plan, schedule, solution maturity, risk reduction & risk mitigations, acceptance strategy, certification, resourcing, E2 strategy, estimates, contingency)
• Contribute to Products and Projects peer reviews to reduce engineering risks and increase confidence to deliver
• Promote Dev-ops approach within your team
• Ensure all products developed within your team are properly supported and monitored
• Support cloud migration

Requirements:

• Degree in Engineering or Computer Science
• Experienced in the following positions: Engineering Manager, IT / Technical Project Manager, or Software Engineering Manager (SwEM)
• Experienced leading a technical team in a challenging environment
• Able to engage and develop your team using collaborative work and challenging approaches
• Knowledge of cloud base solutions will be a plus.
• Experience in development/DevOps will be a plus.

Other information:

• Working Location: One North
• Working Hours: Monday - Friday, 9am - 6pm

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Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

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At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Good communication skills in English language for both spoken and written
• Developing strong internal and external relationships
• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
• Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
  
  

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta!

Seniority level

• Seniority level Director

Employment type

• Employment type Contract

Job function

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

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