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Delivery Manager
Kuala Lumpur, Kuala Lumpur
HSBC
Posted 3 days ago
Job Viewed
Job Description
Delivery Manager
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussions at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation.
+ Implementation, change management and benefits realisation.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering.
+ Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making.
+ Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussions at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation.
+ Implementation, change management and benefits realisation.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering.
+ Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making.
+ Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.
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Delivery Manager
Kuala Lumpur, Kuala Lumpur
HSBC
Posted 3 days ago
Job Viewed
Job Description
Delivery Manager
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 24 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
+ Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussion at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization.
+ Implementation, change management and benefits realization.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making · Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 24 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
+ Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussion at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization.
+ Implementation, change management and benefits realization.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making · Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.
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This advertiser has chosen not to accept applicants from your region.
1
Client Delivery Manager
Petaling Jaya, Selangor
NTT America, Inc.
Posted 3 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Dam Delivery Manager
Kuala Lumpur, Kuala Lumpur
Jacobs
Posted 6 days ago
Job Viewed
Job Description
At Jacobs, we're redefining what's possible by delivering sustainable solutions for critical infrastructure worldwide. Our Water and Dams team leads the design and execution of complex dam projects that enhance water security and resilience across the Americas.
Position Overview
We are seeking a seasoned Dam Delivery Manager to lead the delivery of major dam projects in North and Central America and to support the overall global dam practice. This senior leadership role involves managing multidisciplinary teams (e.g., dams subject matter experts, quality assurance, commercial and program controls) and ensuring the successful execution of large-scale dam construction projects.
Here's what you will be doing
* Lead the delivery of dam projects from concept through commissioning, ensuring compliance with industry standards and client expectations.
* Serve as the primary liaison with clients, regulators, and contractors to ensure project alignment and success.
* Manage technical oversight in dam design, geotechnical investigations, slope stability, seepage analysis, structural integrity, quarries, aggregate production, and thermal cracking control.
* Manage technical oversight of RCC mix design and optimization, placement, compaction, and quality control, ensuring adherence to international standards and safety protocols.
* Mentor and lead multidisciplinary teams to foster collaboration and technical excellence.
* Manage project budgets, schedules, and resources for timely and cost-effective delivery.
* Prepare technical reports, progress updates, and stakeholder presentations.
* Support construction teams with technical clarifications and site inspections.
* Assist client to implement dam safety programs, emergency action plans, and regulatory compliance strategies.
* Bachelor's degree in Civil, Geotechnical, or related Engineering disciplines.
* Minimum 15 years of experience in dam engineering and dam delivery management.
* Experience in earthfill, rockfill, and roller compacted concrete (RCC) dam design and construction.
* Direct experience on at least one project involving RCC dams over 15 meters.
* Demonstrated success in managing complex projects and leading multidisciplinary teams.
* Willingness to commit to a minimum 2-year full-time in-country expatriate assignment in Central America.
* Experience coordinating with stakeholders and environmental agencies.
* Strong leadership and communication skills.
* Professional Engineer (PE) license or equivalent international registration.
Ideally, you'll also have
* Master's degree or PhD in Civil, Geotechnical, or related Engineering disciplines.
* Familiarity with international dam safety standards (ICOLD, FERC, USACE).
* Spanish language proficiency (preferred but not required).
* Experience with design-build contracts (FIDIC or NEC).
* Experience with hydroelectric power.
* Delivered at least one project with capital value of 250M USD or more.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Position Overview
We are seeking a seasoned Dam Delivery Manager to lead the delivery of major dam projects in North and Central America and to support the overall global dam practice. This senior leadership role involves managing multidisciplinary teams (e.g., dams subject matter experts, quality assurance, commercial and program controls) and ensuring the successful execution of large-scale dam construction projects.
Here's what you will be doing
* Lead the delivery of dam projects from concept through commissioning, ensuring compliance with industry standards and client expectations.
* Serve as the primary liaison with clients, regulators, and contractors to ensure project alignment and success.
* Manage technical oversight in dam design, geotechnical investigations, slope stability, seepage analysis, structural integrity, quarries, aggregate production, and thermal cracking control.
* Manage technical oversight of RCC mix design and optimization, placement, compaction, and quality control, ensuring adherence to international standards and safety protocols.
* Mentor and lead multidisciplinary teams to foster collaboration and technical excellence.
* Manage project budgets, schedules, and resources for timely and cost-effective delivery.
* Prepare technical reports, progress updates, and stakeholder presentations.
* Support construction teams with technical clarifications and site inspections.
* Assist client to implement dam safety programs, emergency action plans, and regulatory compliance strategies.
* Bachelor's degree in Civil, Geotechnical, or related Engineering disciplines.
* Minimum 15 years of experience in dam engineering and dam delivery management.
* Experience in earthfill, rockfill, and roller compacted concrete (RCC) dam design and construction.
* Direct experience on at least one project involving RCC dams over 15 meters.
* Demonstrated success in managing complex projects and leading multidisciplinary teams.
* Willingness to commit to a minimum 2-year full-time in-country expatriate assignment in Central America.
* Experience coordinating with stakeholders and environmental agencies.
* Strong leadership and communication skills.
* Professional Engineer (PE) license or equivalent international registration.
Ideally, you'll also have
* Master's degree or PhD in Civil, Geotechnical, or related Engineering disciplines.
* Familiarity with international dam safety standards (ICOLD, FERC, USACE).
* Spanish language proficiency (preferred but not required).
* Experience with design-build contracts (FIDIC or NEC).
* Experience with hydroelectric power.
* Delivered at least one project with capital value of 250M USD or more.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Software Delivery Manager
GE Vernova
Posted 7 days ago
Job Viewed
Job Description
**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Software Delivery Manager
Kuala Lumpur, Kuala Lumpur
GE Vernova
Posted 12 days ago
Job Viewed
Job Description
**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Principle Delivery Manager - Asia
GE Vernova
Posted 12 days ago
Job Viewed
Job Description
**Job Description Summary**
**Job Description**
The Principle Delivery Manager is a pivotal part of the services organization who:
**Works across multiple projects for this aspect of the GEV portfolio;**
**Will supervise and be technically accountable for projects via the Delivery Managers who will technically deliver each project**
**Where needed, provide expert advice to the Inquiry To Order (ITO) team on all delivery matters across the portfolio and ensure consistency from ITO to Order To Remittance (OTR)**
**They will cultivate relationships with customers and with internal stakeholders Play a key leadership role in defining, implementing and maintaining the internal Project team's best practices and delivery standards across existing and new opportunities**
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgement.
Key Responsibilities:
+ Work with the Principle Project Manager or Project Manager through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) .
+ Manage project teams to drive project deliverables
+ Communicate effectively with Principle Project Manager, Architects, Customer, Project teams (APAC and global) and commercial team
+ Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ability to take ownership of issues and get them resolved using self-driven initiative
Qualifications/Requirements:
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university.
+ Essential to the success of this role is strong electricity industry knowledge in AEMS (Advance Energy Management System) and ADMs (Advance Distribution Management System) areas coupled with at least 10 years relevant work experience in a similar capacity .
+ Experience in software development and a strong understanding of the Software Development Life Cycle (SDLC ) and integrating custom solutions into a product, in our case the GEV GridOS product is also essential.
+ Ability to demonstrate strong analytical, management and communication skills as this role would require you to effectively articulate complex technical topics with internal and external stakeholders
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of GEV portfolio
Desired Characteristics:
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
**Job Description**
The Principle Delivery Manager is a pivotal part of the services organization who:
**Works across multiple projects for this aspect of the GEV portfolio;**
**Will supervise and be technically accountable for projects via the Delivery Managers who will technically deliver each project**
**Where needed, provide expert advice to the Inquiry To Order (ITO) team on all delivery matters across the portfolio and ensure consistency from ITO to Order To Remittance (OTR)**
**They will cultivate relationships with customers and with internal stakeholders Play a key leadership role in defining, implementing and maintaining the internal Project team's best practices and delivery standards across existing and new opportunities**
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgement.
Key Responsibilities:
+ Work with the Principle Project Manager or Project Manager through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) .
+ Manage project teams to drive project deliverables
+ Communicate effectively with Principle Project Manager, Architects, Customer, Project teams (APAC and global) and commercial team
+ Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ability to take ownership of issues and get them resolved using self-driven initiative
Qualifications/Requirements:
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university.
+ Essential to the success of this role is strong electricity industry knowledge in AEMS (Advance Energy Management System) and ADMs (Advance Distribution Management System) areas coupled with at least 10 years relevant work experience in a similar capacity .
+ Experience in software development and a strong understanding of the Software Development Life Cycle (SDLC ) and integrating custom solutions into a product, in our case the GEV GridOS product is also essential.
+ Ability to demonstrate strong analytical, management and communication skills as this role would require you to effectively articulate complex technical topics with internal and external stakeholders
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of GEV portfolio
Desired Characteristics:
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Support Delivery Manager II
Akamai Technologies, Inc.
Posted 12 days ago
Job Viewed
Job Description
**Are you passionate about ensuring customer success?**
**Does solving complex challenges motive and excite you?**
**Join our Global Support Team!**
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
**Take ownership of prestigious accounts!**
You will operate at the heart of what our business values the most: supporting our customers. You will be a trusted advisor to our high value customers, providing guidance and advice. Part of your job will be proactively supporting on product adoption and managing customer escalations.
As a Support Delivery Manager II, you will be responsible for:
+ Leading client's onboarding experience across a range of relationships and stakeholder matrix
+ Developing good partnership with customer stakeholders, using in-depth knowledge of the products, business processes
+ Being a customer advocate to influence product roadmap/ improvements via engineering partnerships to map features accordingly
+ Identifying & escalate risks to the customer & coordinate across Support, Engineering, Professional Services and Products teams
+ Leveraging on key metrics to build Service Improvement Plans (SIPs) to address business challenges by customers
+ Being a trusted advisor; single point of escalations, driving operational improvements to mitigate future risks
+ Monitoring & customize key performance metrics to mitigate future risks to customer events & adopt best practices
**Do what you love**
To be successful in this role you will:
+ 6 years of relevant experience & Bachelor in Computer Science, Engineering or its equivalent
+ Experience working in account management or customer success role in a technical environment
+ Experience of analyzing data to inform continuous process improvements
+ Have basic understanding of networking and internet protocols such as Managed Security Services, DNS, HTTP and TCP/IP
+ Demonstrate aptitude for building trusted relationships with customers across various levels
+ Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote
**Does solving complex challenges motive and excite you?**
**Join our Global Support Team!**
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
**Take ownership of prestigious accounts!**
You will operate at the heart of what our business values the most: supporting our customers. You will be a trusted advisor to our high value customers, providing guidance and advice. Part of your job will be proactively supporting on product adoption and managing customer escalations.
As a Support Delivery Manager II, you will be responsible for:
+ Leading client's onboarding experience across a range of relationships and stakeholder matrix
+ Developing good partnership with customer stakeholders, using in-depth knowledge of the products, business processes
+ Being a customer advocate to influence product roadmap/ improvements via engineering partnerships to map features accordingly
+ Identifying & escalate risks to the customer & coordinate across Support, Engineering, Professional Services and Products teams
+ Leveraging on key metrics to build Service Improvement Plans (SIPs) to address business challenges by customers
+ Being a trusted advisor; single point of escalations, driving operational improvements to mitigate future risks
+ Monitoring & customize key performance metrics to mitigate future risks to customer events & adopt best practices
**Do what you love**
To be successful in this role you will:
+ 6 years of relevant experience & Bachelor in Computer Science, Engineering or its equivalent
+ Experience working in account management or customer success role in a technical environment
+ Experience of analyzing data to inform continuous process improvements
+ Have basic understanding of networking and internet protocols such as Managed Security Services, DNS, HTTP and TCP/IP
+ Demonstrate aptitude for building trusted relationships with customers across various levels
+ Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Supplier Delivery Manager
Kuala Lumpur, Kuala Lumpur
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for strategic, global business leader with strong supplier delivery, customer engagement, and delivery partner management experience to work with outsourced delivery partners to manage outsourced day-to-day frontline delivery, their processes and supporting tools in a quick and deeply transforming group.
The ideal candidate must have a strong customer-focused mindset, supplier delivery management experience and have a passion for driving support delivery to high, defined standards. They must be able to drive issue resolution with outsourced delivery partners and manage high priority escalations, as appropriate. This person will act as delivery oversight for delivery partners and will drive strategies for improved issue handling consistency and efficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Delivery Oversight for Outsourced Delivery Partners:
- Provide tools, processes and reporting aligned support delivery oversight in managed outsourced day-to-day frontline delivery
- Maintain overall responsibility for delivery in accordance with defined standards (eg. COPC)
- Undertake consistency efforts to land constant transformation (change management) with our delivery partners, supporting their performance in partnership with other Regional SDMs, tools (CSS & GPS) and business intelligence program managers.
- Strongly collaborate for issue resolution, reduce customer effort, cost efficacy and policy adherence
- Coordinate efforts to experiment new processes / policies deployments & adherence.
- Address tool issues, policy clarifications, and other similar requests
- Drive consistency and best practice sharing across sites around Operational reporting adoption (including taxonomy) & resolution of related issues.
- Introduce playbook to new Delivery Partners and validate that all components are implemented (i.e. reporting, invoicing templates, quality programs meet SOW)
- Ensure Delivery Partner adheres to SOW requirements (i.e. KPIs, new hire onboarding, billing guidelines, outlier management, contact flows, CARE program.)
- Engage internal stakeholders regarding release management plans and work with PTAs to ensure operational readiness of frontline advocate
- Support Audits (Account / Privacy audits - including Credit support)
- Support Forecasting / delivery partners invoicing structure
- Escalate high risk and systemic issues appropriately to collaborate for resolution.
**Qualifications**
- English fluency
- 5+ years of business experience; self-motivated
- Strong global communication skills, and skills in building partnerships with customers and partners.
- Ability to navigate and influence in a matrixed organization
- Strong experience, knowledge and understanding of support delivery
- Demonstrated experience/ability manage frontline delivery resources and oversee technical resolution with a broad array of skills to ensure best-in-class customer, delivery partner outcomes
- Demonstrated experience/ability in resolving customer and delivery partner issues, SOW management and building long-term account relationships
- Ability to create effective and inclusive relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels as well as with delivery partners in a highly diverse team
- Relevant Bachelor's degree or experience commensurate with job expectations is required
Chinese (Mandarin) business proficiency
Relevant Bachelor's degree or experience commensurate with job expectations is required
Account relationship with delivery partners, managing day-to-day delivery and escalations
Demonstrated experience in working as necessary with employees at different levels and investing effort in building right stakeholder partnerships
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for strategic, global business leader with strong supplier delivery, customer engagement, and delivery partner management experience to work with outsourced delivery partners to manage outsourced day-to-day frontline delivery, their processes and supporting tools in a quick and deeply transforming group.
The ideal candidate must have a strong customer-focused mindset, supplier delivery management experience and have a passion for driving support delivery to high, defined standards. They must be able to drive issue resolution with outsourced delivery partners and manage high priority escalations, as appropriate. This person will act as delivery oversight for delivery partners and will drive strategies for improved issue handling consistency and efficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Delivery Oversight for Outsourced Delivery Partners:
- Provide tools, processes and reporting aligned support delivery oversight in managed outsourced day-to-day frontline delivery
- Maintain overall responsibility for delivery in accordance with defined standards (eg. COPC)
- Undertake consistency efforts to land constant transformation (change management) with our delivery partners, supporting their performance in partnership with other Regional SDMs, tools (CSS & GPS) and business intelligence program managers.
- Strongly collaborate for issue resolution, reduce customer effort, cost efficacy and policy adherence
- Coordinate efforts to experiment new processes / policies deployments & adherence.
- Address tool issues, policy clarifications, and other similar requests
- Drive consistency and best practice sharing across sites around Operational reporting adoption (including taxonomy) & resolution of related issues.
- Introduce playbook to new Delivery Partners and validate that all components are implemented (i.e. reporting, invoicing templates, quality programs meet SOW)
- Ensure Delivery Partner adheres to SOW requirements (i.e. KPIs, new hire onboarding, billing guidelines, outlier management, contact flows, CARE program.)
- Engage internal stakeholders regarding release management plans and work with PTAs to ensure operational readiness of frontline advocate
- Support Audits (Account / Privacy audits - including Credit support)
- Support Forecasting / delivery partners invoicing structure
- Escalate high risk and systemic issues appropriately to collaborate for resolution.
**Qualifications**
- English fluency
- 5+ years of business experience; self-motivated
- Strong global communication skills, and skills in building partnerships with customers and partners.
- Ability to navigate and influence in a matrixed organization
- Strong experience, knowledge and understanding of support delivery
- Demonstrated experience/ability manage frontline delivery resources and oversee technical resolution with a broad array of skills to ensure best-in-class customer, delivery partner outcomes
- Demonstrated experience/ability in resolving customer and delivery partner issues, SOW management and building long-term account relationships
- Ability to create effective and inclusive relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels as well as with delivery partners in a highly diverse team
- Relevant Bachelor's degree or experience commensurate with job expectations is required
Chinese (Mandarin) business proficiency
Relevant Bachelor's degree or experience commensurate with job expectations is required
Account relationship with delivery partners, managing day-to-day delivery and escalations
Demonstrated experience in working as necessary with employees at different levels and investing effort in building right stakeholder partnerships
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Senior Finance Change Delivery Manager
Kuala Lumpur, Kuala Lumpur
HSBC
Posted today
Job Viewed
Job Description
Senior Finance Change Delivery Manager
Brand: HSBC
Area of Interest: Finance
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 23 Oct 2025
Why join us
The Finance Change Delivery team supports transformation activities on Finance systems used by HSBC.
This role works proactively with multiple stakeholders, including end users of Finance systems and technical teams to develop effective and efficient regulatory reporting platforms and processes. The role holder shall be involved in delivering Global Finances strategic ways of working as well BAU support to the ever-changing Regulatory landscape in Asia.
The team operates regionally on behalf of HSBC Global Finance and will be based in Malaysia.
What you will do
The role holder will involve in Risk Weighted Assets (RWA) and Regulatory Reporting Change and is responsible for driving the successful implementation of changes to the global, regional, and local Regulatory Reporting systems and processes for Asia Pacific (ASP). This includes the overall RWA & Regulatory Reporting Change Book of Work across all risk types (NCCR, CCR, Op Risk, Leverage Ratio etc.) for Basel RWA & Capital Calculations and Reporting. The role will be required to utilize RWA SME knowledge across all aspects of their work, whilst ensuring that strategic change and BAU change requirements are sufficiently supported. The role will involve working closely with teams across Global Functions and Businesses and subsequent departments in the Region and Site teams - including Regulatory and Financial Reporting, Retail and Wholesale Credit Risk, IFRS9, Stress Testing, Global Line of Businesses, and the Global Basel 3.1 Programmes.
The role holder will be able to independently
+ Lead workshops with varied stakeholder and user groups and drive project plan and activities.
+ Ensure Senior Stakeholders requirements are raised and prioritized as well as managing relationships and expectations.
+ Undertake detailed data analysis and define solutions to resolve complex issues.
+ Own requirements implementation from inception to completion in line with the Programme deliverables.
+ Ensure that testing strategies are incorporative of design changes.
+ Provide RWA SME support to other workstreams within and outside the Programme structures.
+ Be able to translate complex process into simple and understandable process and Op Model documentation.
+ Train new and junior resources on the processes and complexities involved in delivering change.
+ Recommend changes to the operating model to improve cost, efficiency and effectiveness.
+ The successful candidate will provide support to the Regional Head of Regulatory Reporting Change, ASP in the planning and implementation of business transition activities, and in tracking the operational readiness of Functions, Global Businesses and the Regional & Site needs to ensure change is implemented successfully.
What you will need to succeed in the role
+ Extensive experience in RWA & Capital Regulatory Reporting focused role and able to operate in Finance, Risk and Technical environment.
+ An understanding of the Group's operations, structure, and Global Businesses.
+ Regulatory Reporting experience across a few of the Banks regulators.
+ An appreciation of the Group's Finance processes for internal and external reporting.
+ Knowledge of how the offshore centers operate.
+ Extensive experience and a solid understanding of process mapping and system tools to create processes.
+ Extensive experience with Requirements Gathering and Documentation.
+ An understanding of project management.
+ Extensive experience with leading, presenting to and working with Senior Stakeholders.
+ Good interpersonal skills and a team player.
+ Excellent communication skills across all media.
What additional skills will be good to have
+ Develop relationships with and support stakeholders at a Group and regional level.
+ Stakeholders within Risk / Finance / Line of Business functions at Group, Regional and Site Level.
+ Provide important link into project delivery team to ensure quality in operational readiness planning.
+ Change Management - Drive change, adopt a positive attitude, can do approach. Inspire team members to improve.
+ Relationships - Build and develop relationships to ensure confidence and trust.
+ Optimize schedules for delivery and migration of system support functions into FinOps locations.
Brand: HSBC
Area of Interest: Finance
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 23 Oct 2025
Why join us
The Finance Change Delivery team supports transformation activities on Finance systems used by HSBC.
This role works proactively with multiple stakeholders, including end users of Finance systems and technical teams to develop effective and efficient regulatory reporting platforms and processes. The role holder shall be involved in delivering Global Finances strategic ways of working as well BAU support to the ever-changing Regulatory landscape in Asia.
The team operates regionally on behalf of HSBC Global Finance and will be based in Malaysia.
What you will do
The role holder will involve in Risk Weighted Assets (RWA) and Regulatory Reporting Change and is responsible for driving the successful implementation of changes to the global, regional, and local Regulatory Reporting systems and processes for Asia Pacific (ASP). This includes the overall RWA & Regulatory Reporting Change Book of Work across all risk types (NCCR, CCR, Op Risk, Leverage Ratio etc.) for Basel RWA & Capital Calculations and Reporting. The role will be required to utilize RWA SME knowledge across all aspects of their work, whilst ensuring that strategic change and BAU change requirements are sufficiently supported. The role will involve working closely with teams across Global Functions and Businesses and subsequent departments in the Region and Site teams - including Regulatory and Financial Reporting, Retail and Wholesale Credit Risk, IFRS9, Stress Testing, Global Line of Businesses, and the Global Basel 3.1 Programmes.
The role holder will be able to independently
+ Lead workshops with varied stakeholder and user groups and drive project plan and activities.
+ Ensure Senior Stakeholders requirements are raised and prioritized as well as managing relationships and expectations.
+ Undertake detailed data analysis and define solutions to resolve complex issues.
+ Own requirements implementation from inception to completion in line with the Programme deliverables.
+ Ensure that testing strategies are incorporative of design changes.
+ Provide RWA SME support to other workstreams within and outside the Programme structures.
+ Be able to translate complex process into simple and understandable process and Op Model documentation.
+ Train new and junior resources on the processes and complexities involved in delivering change.
+ Recommend changes to the operating model to improve cost, efficiency and effectiveness.
+ The successful candidate will provide support to the Regional Head of Regulatory Reporting Change, ASP in the planning and implementation of business transition activities, and in tracking the operational readiness of Functions, Global Businesses and the Regional & Site needs to ensure change is implemented successfully.
What you will need to succeed in the role
+ Extensive experience in RWA & Capital Regulatory Reporting focused role and able to operate in Finance, Risk and Technical environment.
+ An understanding of the Group's operations, structure, and Global Businesses.
+ Regulatory Reporting experience across a few of the Banks regulators.
+ An appreciation of the Group's Finance processes for internal and external reporting.
+ Knowledge of how the offshore centers operate.
+ Extensive experience and a solid understanding of process mapping and system tools to create processes.
+ Extensive experience with Requirements Gathering and Documentation.
+ An understanding of project management.
+ Extensive experience with leading, presenting to and working with Senior Stakeholders.
+ Good interpersonal skills and a team player.
+ Excellent communication skills across all media.
What additional skills will be good to have
+ Develop relationships with and support stakeholders at a Group and regional level.
+ Stakeholders within Risk / Finance / Line of Business functions at Group, Regional and Site Level.
+ Provide important link into project delivery team to ensure quality in operational readiness planning.
+ Change Management - Drive change, adopt a positive attitude, can do approach. Inspire team members to improve.
+ Relationships - Build and develop relationships to ensure confidence and trust.
+ Optimize schedules for delivery and migration of system support functions into FinOps locations.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9