9 Debt Collection jobs in Malaysia

Mintel Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Collections Specialist - SSC

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Collections Specialist - SSC

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Mintel Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Direct message the job poster from Mintel From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

We are seeking a detail-oriented and analytical Collections Specialist to join our dynamic Shared Service Facility team in Kuala Lumpur. This global based role will support the regional Collections Specialist in managing overdue accounts and ensuring timely payments from customers. They will support the chasing of clients on outstanding invoices, preparing and running dunning letters, and running statements. They will also support the maintenance of accurate client records, and the allocation of payments. They will be integral to ensuring compliance with company policies and regulations, ultimately supporting the regional credit control teams in minimizing bad debts and improving cash flow for the organization.

What You Will Be Doing

Maintaining the dunning letter process to support the regional Credit Control teams. Support regional Collection Specialists to maintain and enforce agreed payment schedules. Support regional Collection Specialists to partner with sales teams to resolve customer payment issues. Provide regular status updates to regional Collection Specialists and escalate problematic accounts. Prepare and maintain dashboards and reports to track Days Sales Outstanding (DSO), aging and collection effectiveness. Prepare and maintain KPI tracking metrics such as collection rate, promise-to-pay conversion and average days delinquent. Maintain and support the application of standardized global collection procedures and ensure compliance with internal controls. Suggest process improvements through tracking recurring issues and propose changes to improve efficiency across all regions. Support annual audits by providing collection documentation and account reconciliations. To carry-out any other ad-hoc task given by Line Manager

Who We Are Looking For

Bachelor's degree in Business Administration, Finance, Economics, related field, or qualified by relevant experience. Proven experience in credit control and collections management, or related field. Proficiency in Microsoft Excel and experience in ERP systems Strong analytical skills with the ability to interpret complex data sets and generate actionable insights. Excellent communication skills, with the ability to effectively convey data based insights to peers and management. Detail-oriented with a high level of data management accuracy. Ability to work independently and collaboratively in a fast-paced environment. Experience in the Subscription Sales or SaaS industry is a plus. MUST be flexible to work on staggered hours to support UK & US timing Able to work Malaysian holidays that clash with UK and US

What We Offer

A culture that supports true collaboration whilst embracing remote working. Flexible start time and end time. Blended (office/home) approach to work. Approach to personal development where we encourage individuals to grow and share what they’ve learned. Social events, both within the department and across the company. Generous annual leave and wider circle employee benefits. Additional one day off to celebrate your birthday. Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives). Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable). Mental health and wellbeing support via Modern Health App. Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.

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Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Accounting/Auditing and Finance Industries Market Research Referrals increase your chances of interviewing at Mintel by 2x Continue with Google Continue with Google Associate, Account Payable & Account Receivable | TNG Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 10 hours ago Collection Agent - ShopeePayLater, Seamoney (6-month-contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Assistant, Account Receivable (Group Finance)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 13 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00 - MYR3,500.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Accounts Receivable Executive (1 Year Contract)

Officer, Tele-Collections, Retail Clients

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Assistant Manager, Collections QC and Analytics

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Officer, Tele-Collections, Retail Clients

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Executive, Account Receivable (Group Finance)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Secured Litigation Officer - (Collection AM)

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Officer, Tele-Collections, Retail Clients

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Senior Specialist, OTC (Accounts Receivable)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Collector, Impaired Portfolios (Unsecured Loan)

Officer, Tele-Collections, Retail Clients

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 10 hours ago Specialist, Credit and Collections (Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Assistant Manager, Collections QC and Analytics

Collection Executive - SME (6 Months Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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WHO WE ARE
InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial intelligence, and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy, and friendly for everyone.

Our goal is to help customers who dont want to use conventional banks while bringing fair andtransparent financial services to everyone.

JOB POSITION

Collections Records Specialist
The Collections Records Specialist position focuses on locating consumers whereabouts and assets by using numerous tools available. The Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes.

JOB RESPONSIBILITIES

• Locate consumers using Third party tools (TPS) tools and techniques
• Communicate with third parties for the purpose of acquiring consumers location and most recent contact information
• Search private databases, public records, and the internet when necessary
• Review and analyze credit applications and in-house documents for to locate new address and contact information
• Update consumer information in records to enable collections and field recovery teams to access the latest information
• Call employment and other institutions to locate customer contact information
• Comply with all Malaysian national and state regulations
• Comply with all company policies and procedures

JOB REQUIREMENTS

• Previous experience in collections or credit application processing is a plus
• Excellent communication skills and ability to overcome objections
• Ability to make calls to various employment sources and government institutions
• Excellent analytical, research, investigative, and organizational skills
• Track and maintain account statuses using Google Sheets
• Detail-oriented with excellent organizational skills
• Capable of effectively operating in a high-pressure, high-volume environment

EDUCATION AND/OR EXPERIENCE

• Minimum SPM or Diploma or equivalent experience
• Experience in Collections/Customer Service
• Self-motivated and able to work with minimal supervision
• Familiarity with national and state laws applicable to collections
• MACHINES, OFFICE EQUIPMENT & SOFTWARE
• Knowledge of Google Workplace
• Knowledge of Web Applications (Google Search, Maps, etc.)

IF YOU ARE INTERESTED

Check us out at If we meet your career goals, then please send your CV , and we will get in touch with you.

#J-18808-Ljbffr

WHO WE ARE InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial

intelligence, and machine learning to empower consumers and financial growth. Using frontier

technology, we make our loan application experience simple, speedy, and friendly for everyone. Our goal is to help customers who dont want to use conventional banks while bringing fair and transparent financial services to everyone. JOB POSITION Collections Records Specialist The Collections Records Specialist position focuses on locating consumers whereabouts and

assets by using numerous tools available. The Specialist must provide support to the collectors

by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with

applicable laws, company policies, and processes. JOB RESPONSIBILITIES Locate consumers using Third party tools (TPS) tools and techniques Communicate with third parties for the purpose of acquiring consumers location and most recent contact information Search private databases, public records, and the internet when necessary Review and analyze credit applications and in-house documents for to locate new address and contact information Update consumer information in records to enable collections and field recovery teams to access the latest information Call employment and other institutions to locate customer contact information Comply with all Malaysian national and state regulations Comply with all company policies and procedures JOB REQUIREMENTS Previous experience in collections or credit application processing is a plus Excellent communication skills and ability to overcome objections Ability to make calls to various employment sources and government institutions Excellent analytical, research, investigative, and organizational skills Track and maintain account statuses using Google Sheets Detail-oriented with excellent organizational skills Capable of effectively operating in a high-pressure, high-volume environment EDUCATION AND/OR EXPERIENCE Minimum SPM or Diploma or equivalent experience Experience in Collections/Customer Service Self-motivated and able to work with minimal supervision Familiarity with national and state laws applicable to collections MACHINES, OFFICE EQUIPMENT & SOFTWARE Knowledge of Google Workplace Knowledge of Web Applications (Google Search, Maps, etc.) IF YOU ARE INTERESTED Check us out at If we meet your career goals, then please send your CV to , and we will get in touch with you.

#J-18808-Ljbffr

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

(This is a 12 months' contract role)

Let’s talk about the team:

The primary role of Financial Shared Services function (for Credit and Collections) is to provide a daily operational and documentation support related to Account Receivables, invoice processing, credit reviews for order management, receipt allocation etc. Key deliverables include, but not limited to monitoring debtors balance and credit limit, minimizing overdue debtors balance, reducing bad debt losses whilst maintaining good customer relationships and customer details, reviewing, and posting receipts, reconciliations, journal entries and supporting SOX compliance tasks.

Let’s talk about the role:

• The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records.
• Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up.
• Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries.
• Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors.
• Communicates with customers or third-party payers to request and facilitate payment of overdue invoices.
• Provides customers with outstanding balance statements upon request.
• Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify.
• Generates financial statements and reports detailing accounts receivable status as requested.
• Maintains up to date aged debtors report to assist with end of month bad debts provision movements.
• Refers outstanding debtors to external debt collection agencies and provides relevant customer details.
• Seeks approval and facilitates write-off of unrecoverable accounts.
• Provides feedback on functionality of billing systems including suggestions for improvement.
• Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members.
• Builds productive internal/external working relationships.
• Responsibilities might include:
  (1) Performing routine professional-based activities (early in career)
  (2) Contributing to and managing projects (mid-career)
  (3) Providing advice/direction in primary areas of expertise (specialist and expert)
  (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal)

Let’s talk about you:

(Qualifications/experiences that are an absolute must for the position)

• Bachelor’s degree, preferably in Accounting, Business Studies or Commerce.
• Minimum of 5 years of related experience.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Excellent written and verbal communication skills.
• Customer service skills.
• Problem solving skills.
• Advanced computing skills.

Preferred

• ERP systems and detailed understanding of Order to Cash processes.
• Working knowledge of Microsoft Office.
• High Attention to detail.
• Ability to prioritise.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

#J-18808-Ljbffr

Specialist, Credit and Collections (Contract) page is loadedSpecialist, Credit and Collections (Contract) Apply locations Kuala Lumpur, Malaysia time type Full time posted on Posted 18 Days Ago job requisition id JR_040901

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

(This is a 12 months' contract role)

Let’s talk about the team:

The primary role of Financial Shared Services function (for Credit and Collections) is to provide a daily operational and documentation support related to Account Receivables, invoice processing, credit reviews for order management, receipt allocation etc. Key deliverables include, but not limited to monitoring debtors balance and credit limit, minimizing overdue debtors balance, reducing bad debt losses whilst maintaining good customer relationships and customer details, reviewing, and posting receipts, reconciliations, journal entries and supporting SOX compliance tasks.

Let’s talk about the role:

• The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records.
• Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up.
• Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries.
• Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors.
• Communicates with customers or third-party payers to request and facilitate payment of overdue invoices.
• Provides customers with outstanding balance statements upon request.
• Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify.
• Generates financial statements and reports detailing accounts receivable status as requested.
• Maintains up to date aged debtors report to assist with end of month bad debts provision movements.
• Refers outstanding debtors to external debt collection agencies and provides relevant customer details.
• Seeks approval and facilitates write-off of unrecoverable accounts.
• Provides feedback on functionality of billing systems including suggestions for improvement.
• Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members.
• Builds productive internal/external working relationships.
• Responsibilities might include:
  (1) Performing routine professional-based activities (early in career)
  (2) Contributing to and managing projects (mid-career)
  (3) Providing advice/direction in primary areas of expertise (specialist and expert)
  (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal)

Let’s talk about you:

(Qualifications/experiences that are an absolute must for the position)

• Bachelor’s degree, preferably in Accounting, Business Studies or Commerce.
• Minimum of 5 years of related experience.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Excellent written and verbal communication skills.
• Customer service skills.
• Problem solving skills.
• Advanced computing skills.

Preferred

• ERP systems and detailed understanding of Order to Cash processes.
• Working knowledge of Microsoft Office.
• High Attention to detail.
• Ability to prioritise.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

#J-18808-Ljbffr

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk. (This is a 12 months' contract role) Let’s talk about the team: The primary role of Financial Shared Services function (for Credit and Collections) is to provide a daily operational and documentation support related to Account Receivables, invoice processing, credit reviews for order management, receipt allocation etc. Key deliverables include, but not limited to monitoring debtors balance and credit limit, minimizing overdue debtors balance, reducing bad debt losses whilst maintaining good customer relationships and customer details, reviewing, and posting receipts, reconciliations, journal entries and supporting SOX compliance tasks. Let’s talk about the role: The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records. Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up. Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries. Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors. Communicates with customers or third-party payers to request and facilitate payment of overdue invoices. Provides customers with outstanding balance statements upon request. Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify. Generates financial statements and reports detailing accounts receivable status as requested. Maintains up to date aged debtors report to assist with end of month bad debts provision movements. Refers outstanding debtors to external debt collection agencies and provides relevant customer details. Seeks approval and facilitates write-off of unrecoverable accounts. Provides feedback on functionality of billing systems including suggestions for improvement. Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members. Builds productive internal/external working relationships. Responsibilities might include: (1) Performing routine professional-based activities (early in career) (2) Contributing to and managing projects (mid-career) (3) Providing advice/direction in primary areas of expertise (specialist and expert) (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal) Let’s talk about you: (Qualifications/experiences that are an absolute must for the position) Bachelor’s degree, preferably in Accounting, Business Studies or Commerce. Minimum of 5 years of related experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Excellent written and verbal communication skills. Customer service skills. Problem solving skills. Advanced computing skills. Preferred ERP systems and detailed understanding of Order to Cash processes. Working knowledge of Microsoft Office. High Attention to detail. Ability to prioritise. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

#J-18808-Ljbffr

Specialist, Credit and Collections (Contract) page is loaded Specialist, Credit and Collections (Contract) Apply locations Kuala Lumpur, Malaysia time type Full time posted on Posted 18 Days Ago job requisition id JR_040901 The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk. (This is a 12 months' contract role) Let’s talk about the team: The primary role of Financial Shared Services function (for Credit and Collections) is to provide a daily operational and documentation support related to Account Receivables, invoice processing, credit reviews for order management, receipt allocation etc. Key deliverables include, but not limited to monitoring debtors balance and credit limit, minimizing overdue debtors balance, reducing bad debt losses whilst maintaining good customer relationships and customer details, reviewing, and posting receipts, reconciliations, journal entries and supporting SOX compliance tasks. Let’s talk about the role: The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records. Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up. Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries. Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors. Communicates with customers or third-party payers to request and facilitate payment of overdue invoices. Provides customers with outstanding balance statements upon request. Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify. Generates financial statements and reports detailing accounts receivable status as requested. Maintains up to date aged debtors report to assist with end of month bad debts provision movements. Refers outstanding debtors to external debt collection agencies and provides relevant customer details. Seeks approval and facilitates write-off of unrecoverable accounts. Provides feedback on functionality of billing systems including suggestions for improvement. Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members. Builds productive internal/external working relationships. Responsibilities might include: (1) Performing routine professional-based activities (early in career) (2) Contributing to and managing projects (mid-career) (3) Providing advice/direction in primary areas of expertise (specialist and expert) (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal) Let’s talk about you: (Qualifications/experiences that are an absolute must for the position) Bachelor’s degree, preferably in Accounting, Business Studies or Commerce. Minimum of 5 years of related experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Excellent written and verbal communication skills. Customer service skills. Problem solving skills. Advanced computing skills. Preferred ERP systems and detailed understanding of Order to Cash processes. Working knowledge of Microsoft Office. High Attention to detail. Ability to prioritise. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

#J-18808-Ljbffr

Collection Agent - ShopeePayLater, Seamoney (6-month-contract)

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
• Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
• Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
• The focal point for customer enquiries relating to repayment on overdue accounts.
  
  

Job Description

• Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
• Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
• Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
• The focal point for customer enquiries relating to repayment on overdue accounts.
  
  

Requirements

• Possess minimum SPM or equivalent.
• Experience in collections or in a call centre background is a plus.
• Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
• Have good composure and showcase excellent problem-solving solving skills.
• Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Other

Referrals increase your chances of interviewing at Shopee by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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