310 Database Support jobs in Malaysia

IT Network Infrastructure & Database Support Engineer

Gelang Patah, Johor Biocon Biologics

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Job Descriptions:

- Maintain and troubleshoot network devices (switches, routers, firewalls, wireless controller, and access points).

- Monitor and troubleshoot network performance/connectivity, ensure its aligned and compliance with company security standard.

- Perform database backups and disaster recovery, user access management, and performance monitoring, troubleshooting, database optimization and tuning.

- Support IT projects involving both network and database systems not limited to vendor engagement, design, configuration, installation, and enhancements.

- Document processes, reports generation, SOPs and knowledge sharing with the team.

Preferred education & experience:

- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

- 10+ years in a networking role with some database administration exposure.

- Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewall configuration.

- Familiarity with one or more databases with cluster High Availability (Oracle, MS SQL Server, MySQL, PostgreSQL).

- Certifications like CCNA or Network+ preferred; basic DBA certs a plus.

- Exposure to cloud database and cloud network environments (AWS, Azure, GCP) is a good to have.

- Exposure to the network security controls and end-point security (ZTNA, DLP, NAC, Web Proxy, Anti-virus, DMZ and Private Remote Access).

- Exposure with ISO27001 standard and ICS architecture standard for IT/OT network integration.

- Problem-solving mindset, good communication skills, and willingness to learn.

- Ability to work independently and in a team environment.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Manufacturing

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Sign in to set job alerts for “Information Technology Network Specialist” roles. Information Technology - Lead Systems Engineer (IT Network Communications) Deputy Director (Network Design & Computer Infrastructure) Server (infrastructure) or Network Engineer Network Operations Engineer, Corporate IT

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IT Network Infrastructure & Database Support Engineer

Gelang Patah, Johor Biocon Biologics

Posted today

Job Viewed

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Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Biocon Biologics Job Descriptions: - Maintain and troubleshoot network devices (switches, routers, firewalls, wireless controller, and access points). - Monitor and troubleshoot network performance/connectivity, ensure its aligned and compliance with company security standard. - Perform database backups and disaster recovery, user access management, and performance monitoring, troubleshooting, database optimization and tuning. - Support IT projects involving both network and database systems not limited to vendor engagement, design, configuration, installation, and enhancements. - Document processes, reports generation, SOPs and knowledge sharing with the team. Preferred education & experience: - Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). - 10+ years in a networking role with some database administration exposure. - Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewall configuration. - Familiarity with one or more databases with cluster High Availability (Oracle, MS SQL Server, MySQL, PostgreSQL). - Certifications like CCNA or Network+ preferred; basic DBA certs a plus. - Exposure to cloud database and cloud network environments (AWS, Azure, GCP) is a good to have. - Exposure to the network security controls and end-point security (ZTNA, DLP, NAC, Web Proxy, Anti-virus, DMZ and Private Remote Access). - Exposure with ISO27001 standard and ICS architecture standard for IT/OT network integration. - Problem-solving mindset, good communication skills, and willingness to learn. - Ability to work independently and in a team environment. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Manufacturing Referrals increase your chances of interviewing at Biocon Biologics by 2x Sign in to set job alerts for “Information Technology Network Specialist” roles.

Information Technology - Lead Systems Engineer (IT Network Communications)

Deputy Director (Network Design & Computer Infrastructure)

Server (infrastructure) or Network Engineer

Network Operations Engineer, Corporate IT

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Senior DevSecOps Engineer (Database Management)

Selangor, Selangor ZUS Coffee

Posted 11 days ago

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Job Description

This job is for a Senior DevSecOps Engineer focusing on database management. You might like this job because you’ll optimize cloud databases, automate tasks, ensure data security, and work with development teams to enhance software performance!

  • Administer and optimize cloud-hosted database infrastructure (e.g., Amazon RDS, Aurora, Azure SQL, PostgreSQL, MySQL, MongoDB) for performance, scalability, and availability.
  • Automate infrastructure provisioning, configuration, and deployment using tools like Terraform, Ansible, or CloudFormation.
  • Monitor and analyze database performance, identifying bottlenecks and tuning queries, indexes, and configurations to ensure optimal operation.
  • Collaborate with Development teams to integrate database performance, versioning, and migration best practices into the software development lifecycle.
  • Implement high availability (HA), disaster recovery (DR), replication, and backup strategies to maintain data integrity and continuity.
  • Ensure database and data security through encryption, access control, audit logging, and compliance with organizational and regulatory standards.
  • Continuously evaluate and adopt new tools and technologies to improve the DevOps process.
Job Requirements

Qualification & Experiences

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • 2 to 4+ years of experience as a Database Administrator or in a DevOps role with strong database responsibilities .
  • Proven experience managing and optimizing relational databases such as PostgreSQL, MySQL, or Microsoft SQL Server .
  • Proficiency in SQL scripting and database performance tuning , including query optimization, indexing, and resource management.
  • Hands-on experience with cloud-based database services (e.g., Amazon RDS , Aurora, Azure SQL, or Google Cloud SQL).
  • Familiarity with database version control and automation tools (e.g., Liquibase , Flyway , or custom CI/CD database pipelines).
  • Strong understanding of backup and recovery strategies , replication , and high-availability (HA) setups .
  • Experience implementing database security best practices , including encryption, access control, and auditing.
  • Familiarity with monitoring and logging tools (e.g., Cloudwatch, Datadog).
  • Working knowledge of Infrastructure-as-Code tools (e.g., Terraform, Ansible) for database provisioning and configuration.
  • Basic familiarity with CI/CD concepts and how database workflows integrate into application deployment pipelines.
  • Solid understanding of Linux/Unix environments , especially for hosting and managing databases.
  • Excellent problem-solving skills and attention to detail.

a Necessity, not a Luxury

Skills

Database Management

Database Systems

Database Design

CI/CD

AWS CloudFormation

Scripting

Company Benefits Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!

For many, coffee is a daily need.Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a.

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Technical Support

Kuala Lumpur, Kuala Lumpur ELSA ENERGY

Posted 10 days ago

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Job Description

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Requirement(s):

  • Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
  • Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
  • Experience with Subsea Inspection Management Systems or equivalent asset integrity software.


Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Oil and Gas

Referrals increase your chances of interviewing at ELSA ENERGY by 2x

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Technical Support

Kuala Lumpur, Kuala Lumpur Coda

Posted 11 days ago

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Job Description

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .


Responsibilities
  • Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
  • Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
  • Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
  • Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
  • Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
  • Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
  • Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
  • Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.
Requirements
  • Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
  • Diploma or degree in Computer Science, Information Technology, or related certifications.
  • Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
  • Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
  • Exceptional attention to detail, along with effective problem-solving and time-management skills.
  • Basic understanding of programming languages and software development processes.
  • Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
  • Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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Technical Support

Kuala Lumpur, Kuala Lumpur Coda

Posted today

Job Viewed

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Job Description

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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Technical Support

Kuala Lumpur, Kuala Lumpur ELSA ENERGY

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Technical Support Specialist

Kuching, Sarawak H-Tech Supports

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Job Description

HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.

Role Description

This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent communication capabilities
  • Ability to work independently and on-site
  • Experience with Windows and Office deployment services is a plus
  • Relevant certifications or a degree in IT-related fields
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Technical Support Engineer

Kuala Lumpur, Kuala Lumpur The Access Group

Posted 1 day ago

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Direct message the job poster from The Access Group

Lead Talent Acquisition Partner at The Access Group

Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About you:
You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.
You have strong analytical and problem-solving skills and are a creative thinker.
You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service.

Day-to-day, you will:
• Resolve cases escalated from Level 1
• Provide technical expertise and guidance to Level 1 agents
• Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved, or escalated, as appropriate.
• Lead root cause analysis for recurring issues and implement solutions
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.
• Support digital deflection initiatives by guiding customers to self-service options
• Ensure no cases remain unresolved beyond company SLA guidelines
• Participate in knowledge sharing and continuous improvement initiatives
• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

Your skills and experiences might also include:
• The ability to develop a broad knowledge of our software.
• An ability to grasp technical concepts and new product functionality quickly.
• Excellent written and verbal communication skills in English
• Hospitality or customer service experience
• Ability to work rotating shifts including nights, weekends, and holidays for 24/7 coverage
• The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.
• Effective communication skills. You are a confident, clear, and warm communicator with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.
• You remain calm and professional when handling challenging queries.
• Have Enthusiasm in busy periods and ability to work in a team.

What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you are with us), and a matched pension scheme you will also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you will also have a charity day you can take to support something that matters to you.

At Access we are all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we would still love to hear from you. You might just be who we are looking for.
We love the fact that we are all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it is just more fun!
What is holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Technical Support Engineer

Negeri Sembilan, Negeri Sembilan TICA Group

Posted 3 days ago

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Job Description

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HRBP @ TICA Group | Geography Information Systems

Responsibilities

  • Provide technical supports and product selection/solutions (mainly AHU) according to customer’s daily inquiries.
  • Prepare quotation and cost analysis as well as negotiating and closing project sales.
  • Generate project lists and forecast and preparation of periodical reports.
  • Release project order to production planner and factory representative for manufacturing process
  • Conduct product introduction, technical training/discussions to customers.
  • Collect market information and customers feedback for product development and continuous service improvement
  • Ad-hoc assignment from supervisor from time to time

Qualifications

  • Candidate must possess at least Professional certificates / Diploma / Advanced / Higher / Degree in Engineering studies / HVAC studies.
  • Candidate with minimum two to three (2-3) years of HVAC working environment.
  • Familiar with technical key point and solutions for air handling unit is an advantage
  • Must possess good communication and personal skills, team work, and problem-solving skills
  • Ability to work under pressure, multi-tasking effectively and manage priorities in fast paced environment
  • Multi-lingual skills in speaking or writing in Bahasa, Chinese, and English
  • Computer proficiency: Microsoft Office, Microsoft Outlook, AutoCAD
  • Moderate travelling is required
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Training
  • Industries HVAC and Refrigeration Equipment Manufacturing

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